It took over 20 mins to check out. The guy working didn't know how to check out and was not very knowledgeable.
Delia Madrid
Customer Reviews for Ace Hardware Broadway And Central
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I was given a tank 3/8 full of gas but was charged extra because it was recorded wrong as 7/16 full.
Ziad MeziabTook a long time to check out because they didn't know their password into the system. They were slow as well. They didn't accurately show how much gas was actually in the tank when we received it. The truck only had a quarter tank of gas but paperwork showed about half-tank. During return, I couldn't find the key box like other u-haul locations. It was hidden behind stuff they sell at Ace Hardware.
Tara MendozaNo one really understood the process. Truck seemed to have issues shifting gears. Forgot to add my equipment.
James MendozaDropped off key and the personnel did said they would process later. After an entire day and a half, I had not received any confirmation that the equipment was return, no receipt either. I had to call to get them to process the return. Very frustrating especially with that amount of money tied up.
RAGAN RILEYVery professional, no improvements needed, keep up the good work
JAMES RAMIREZI was over charged. And I need to call to fix that. I ask for extra miles, Not an extra day
Natalie BughThe truck ran hated and loud it sound like the catlaylac converter was taken out. I feel we should of had a discount for how rough the truck sound and ride
Michele BaumanAnthony (Tony) was so professional and friend..he really made the drop off experience superb! Really made the drop off experience a 5 star experience! Thank you soo much for helping me in a new city where I begin a new journey, you gave me hope Tony for a wonderful start to life!
Peggy RushGreat personnel on-site
Munjalu wakhunguI don't know if I would personally use Uhaul again, this is the worst experience I've had with them so far. It took a long time to get my keys and the truck I rented was completely empty on gas, had just enough miles to get to the nearest gas station and ended up having to put $50 in just to get where I needed to be. Not happy with this experience
Fatima MarilesMade a online about a month in advance. 2 days from moving day a Polite Uhaul rep calls me
Roberto JosephTell people who do 24/7 check in that they need a second piece of confirmation when they pick up. The instructions to open the lock box to get the keys were inaccurate because there was no lock box on the truck. There was no dolly in the truck even though I paid for it.
Nicole Engstrom