Le client n'a pas laissé de commentaire.
Margaret Kelner
Customer Reviews for Ace Hardware of Ashtabula
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I think everything was great.
Jody KempskiThe staff on duty was super slow
Emily LuceGreat people to work with
kenneth beaverFriendly people, quick service. I described the trailer and dolly condition.
Don CookOnline check in and return did not work properly other than that everything went smoothly
HENRY KASAVICHI am very upset because the guy that I rented it from told me to just make sure it was at half a tank and I did as so and they charged me for gas anyways. I agreed and signed the paper and everything but I followed what the guy told me and I got screwed over.
CLARITZA SANCHEZAce Hardware employees are the best.
Don CookThe truck run extremely rough around 65 mph and when you turn the lights on the radio went off. The worst part when we returned the truck it was around 5:52 and the store closed at 6pm. The manager was very rude. She asked the other worker what time was the return time. The other worker said 5:30 which was the time she picked when I rented it at 9am. The manager did go out and checked the truck and when she came back into the store she actually told the worker to print the final receipt that I had asked for to turn into my company and get rid of them, she had plans. When they had issues printing off the receipt, she said it had been emailed and that will have to be good enough. We explained we needed a physical receipt to turn in which she said we can come back at 9am tomorrow to get one. The worker said she has had a bad day or really week. I felt she was rude and I will not be returning there for any business, not for rental or to purchase anything from the hardware side.
Rita SpurlockThe ONLY "negative" was the discrepancy in the initial quote I received and the final price i was given regarding the milage fees. Initially I was quoted $0,47 per mile and I had no issue with that at all. When i returned the truck and did the return inspection I realized I went 5 mi over my estimated mi. At that point I was told the fee was $0,99 per mile.
KATHARINE MARTENYNone, totally satisfied.
Sam ShinaultOnly issue was wiper blade came off while driving.
Paul Mascatellipromised 1 truck got another. Rented 1 place had to pick up at another. Not happy
brooks clarkMy experience was great, the staff were friendly, helpful, and professional. I plan on using this facility again in the near future.
Rodney MitchamShe was awesome ! Speedy, precise and even tho she was busy, she took the time to get us out quickly. And we were a day early!
adam perrineEverything was smooth and went great !
Jacqueline WagnerDon’t change a thing
David VignalNothing, we had a great experience. I would recommend Ace U Haul to all my family & friends. Thank you again
DAVID KALILExcellent except for one thing. The 10 foot truck does not have a ramp. A ramp would be helpful for heavy items.
STEVEN KEREKESOverall great experience. Staff was very helpful and kind. Everything was explained and easy to understand. Would chose Uhaul again.
Carree BarrisMileage cost is out of control compared to what it used to be
Jason ElliottActually inspect the van before letting people rent it.
Robert CoffeltNothing the Lady was friendly and very courteous
Vanessa DixonAucun
lillie lathanI liked that I could call the 1-800 number and they could reserve me a truck for the day I needed it.
SUSAN MILLERPickup location changed. Charged for a dolly but never provided.
Renae KennedyOver charged me gave me 1 price and charged me more! you suck!!!!!!!!!!!!!!!!
CARMEN UROICI was told to drop the UHaul off by 8 am, but this location didn't open until 10 am ... so I'm thankful they had a drop off box, which I used.
Barb StarkThere was one dent in the van not identified we called the store before we left the lot and put in a report the personnel at the store was very helpful and professional. We would definitely use this location in the future.
Sherrie WawrowskiCircular Lock on back door too hard to open...need an easier way. Also location has slow cell service
THOMAS DISALVATOREEverything went well. No problems. Good experience.
Larry GardnerLonger hours
lou nudoSend me my deposit back faster
Michael DarbyThe dealer at Ace Hardware was excellent. She was on top of all of our questions.
Travis CanterExcellent service à la clientèle
Roger Burnsthank you for your service
Jerry Monroemy rental was for a location closer to me and because they didn't have the uhaul plowed out, I had to drive further for one which caused me to encrue mileage that I shouldn't have to pay which was 0,99 a mile. I paid more in mileage then I did the cost of the rental. Not pleased.
JASON COEHave rented trucks with this vendor in the past & hope to rent from them in the future. Good people with good service.
ROBERT SILLECKNothing. The process was very straight forward, easy to use, and the personnel who helped me were extremely professional and customer service driven. I really appreciated Erin's help reserving the truck!
KARINASHARLENE KRAJECThe truck had bad breaks and their is a piece by the accelerator which sticks out so it's hard to push it down, if you have big feet. I'm just saying I was very happy with the service, but keep the trucks maintained and I can't blame ace ,. Because "anyone" can rent something and not tell them it anything is wrong on it. I'm happy I'm moved thank you!
VINCENT NOAH