Me and my husband and 3 year old daughter waited an hour and a half for the U Haul customer service to figure out WHY it wasn't pulling up our rental equipment correctly! The store associate called customer service for help, who THEN had to call her back because THEY(U HAUL) had to call someone else for help! what a joke! Then the U haul truck looked like someone took it off road, even the muffler was covered in mud, and none of the straps for our dolly were in place, they were dragging on the ground....Wouldn't recommend to ANYONE!Justin R.
Trailer Rental & Towing in Ashtabula, OH at Ace Hardware of Ashtabula
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ashtabula, OH 44004
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h30 pm
- Dim : 9h am à 4h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Ashtabula, OH 44004
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Sent here from designated drop off at another place which was "full" but the people were welcoming and took care of handling the issues with dropping off at a different location than originally planned.PAUL HOWARD T.
Just better communication between them and myself in order.tonresolve any issues that arise. I will say that the field manager, Brian was his name, was very helpful in reaching a resolution and was very fair. I almost always have a great experience when renting a U-Haul at the other U-Haul dealer on Lake ave , 2805, in Ashtabula called innovation lake auto sales and detailing always friendly courteous and helpful. I've rented they Ace Hardware twice and it's been 1 good experience and 1..that was a little less so .Len R.
I arranged movers through Uhaul, Two Brothers on DA Move. They never showed up. I tried calling their telephone number three times. I was unable to reach anyone or leave a message. I did not receive a text, phone call, or email to tell me they would not be coming. Very poor customer service. Made my move very difficult.Doug G.
Ace employees were more than helpful and very courteous. Ill definitely be coming there again.Len R.
Be phone friendlyJames B.
This is my third rental from this location and I have been highly satisfied with each rental.Ronald A.
It was a very friendly place to rent the u-haul from, they were very professional, they were very prompt, and maintained the up most cleanliness of the truck! I will for sure use this place again to rent another u-haul.CRYSTAL J.
there was NO PASSANGER SEATBELT. when I asked the agent [who was awesome] said and another with no belt was reported to the [servicig rep?dist manager?] and neither were fixed im pretty amazed this was not priority one for u haul---sadly it changed my day and plans and ran me over miles and over time ---it will be my one deciding reason to not trust u haul in the futureGARY I.
The gas tank was marked on paper at three quarters but it was actually slightly less. When I refilled it, it was hard to determine when to stop at three quarters and I ended up almost filling it. No one has offered to credit me for the extra gas.Peter S.
Could not have been any easier!!!!! Staff was awesome!!david N.
There was trash under the seats when we picked up the truck. Should have gone over the overall cleanliness and wasn't sure if it was disinfected for covid 19 because of this.STANLEY M.
I could not get the lock off of the truck ? Someone came out to help me . Then the check engine light came on so I had to go get another one . The place I got it from acted like I was taking his own personal truck . He told me to bring it back there when my car was parked at ACE. He then told me no worries him or his wife would drive me back to my car ? I don't even know them . Other then that the truck was perfect for the move .KELLY S.
nothing the staff is great at ace hardwareRobert S.
Well next time the person who left the note with the key can be more specific about how to leave the key and lock how lock was supposed to be dropped off and truck. No one explained that to us. Plus you couldn't read their hand writing either.Tanya F.
The ladies that took care of me at pick up location where wonderful.Kimberly W.
My original reservation was changed to s different location the night before pick up because the truck broke down. I wasn't able to pick up at 9 as scheduled because of the farther distance and cashier didn't care that I was paying for 8 hours and could only receive 7 hours as the truck was rented to someone else at 5. I then received a text message threatening to charge me an extra $50 if the truck was not returned by 5 so it could be rented out to another customer.Jeannine B.
Nothing everything was in the best optimum condition it can be in.Erica L.
Employees need more training on how to sign people up for this service at my location. Otherwise finesuzanne J.
rented in one day and all went well.Michael H.
Friendly service, as always, at Ashtabula Ace Hardware - & quality equipment from u-haul. Great combo.Robert S.
Jumbo was very friendly and helpful .karl T.
The right side of the truck had a brake light out it has sonething wrong with the steering part if it it was hard to even drive it on the roadTeresa L.