Customer Reviews for Ace Hardware
(Concessionnaire U-Haul dans le voisinage)

68 évaluations

9620 Rte 34   Yorkville, IL 60560

(630) 553-7038

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 6h pm
  • Sam : 9h30 am à 6h pm
  • Dim : 9h30 am à 5h pm

Services dans cet établissement :

Pour nous contacter

(630) 553-7038

9620 Rte 34
Yorkville, IL 60560

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 6h pm
  • Sam : 9h30 am à 6h pm
  • Dim : 9h30 am à 5h pm
Aucune photo disponible

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Had issues with the dolly and the person was not trying to hear me out so she did what was convenient for her now it is causing me problem

Jesse Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lilia M. 
Évaluation :
4

We were NOT HAPPY that we had to pay for 2 days when the location was closed on Sunday and said we would have to return the trailer on Monday. We told them when we rented it that we only needed it for 1 day.

Thomas L. 
Évaluation :
5

Great equipment, brakes felt like new. Excellent customer service and experience. Next time I need a Uhaul I will be coming here

Nicole L. 
Évaluation :
5

S.O.

Peter H. 
Évaluation :
5

Lady that handled transaction was very helpful, courteous did not get frustrated with check in despite being cashier at front of store.

DENNIS G. 
Évaluation :
1

Not only was the floor of my U-Haul covered with dried mud but by the time I drove to my destination and back the engine overheated, the check engine light came on and I pulled over immediately. The engine was smoking and I turned it off to let it cool down but it wouldn't even turn over to start again. It took three hours for the tow truck to arrive and I had to call a friend to give me a ride home. When I called the local U-Haul center at Ace Hardware in Yorkville the advice they gave me was to call the 800 number for roadside assistance. That's it. No offer to remedy my horrible experience no offer for a discount and no follow up whatsoever. Absolutely horrible experience and I will never rent from there again.

Charles C. 
Évaluation :
5

Add a winch to the car hauler.

JAMES H. 
Évaluation :
1

Appointment for 6:30, hardwar

Linda K. 
Évaluation :
5

There were several damage areas that were not “marked” but the app let us take pics and upload on the spot in parking lot at pick up location/time so we were not “blamed” at drop off. The lady working at Ace was very patient & helpful!

stacey F. 
Évaluation :
5

Nothing is possible to improve. Absolutely the best U-Haul experience ever for me. Everything from customer service to rental equipment quality was outstanding. Wonderful experience.

Lynn U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Very happy with service ,truck ,and friendly faces part of living in a small community.

Deborah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Very nice people, location was a little bit out-of-the-way for us.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMICO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
4

Ordered 2 doz blankets, only had 8 blankets at pickup.

MARK D. 
Évaluation :
4

I have rented from Uhaul many times and no matter where I go it takes forever to do the check in. Maybe you guys have a non intuitive system? Or it's just slow. Either way it's kinda irritating to me as well as to the people who are the authorized dealers.

JOHN M. 
Évaluation :
5

Dunno

GEORGE S. 
Évaluation :
5

The lady (the store manager I believe) was VERY helpful when our plans changed at the last minute and we had to leave a day early. Everything went smoothly even though she was understaffed and had to juggle me and other customers AND do the checkout. It was a good experience.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle D. 
Évaluation :
2

The truck had been dropped off while the ‘computers' were down, so the truck was never checked through. They didn't think the truck was even there, though it could easily be seen in front of the parking lot. When it was determined that it was, indeed, at the location, the staff member didn't check it out at all. The furniture pads weren't folded and/or counted, and the staff charged me for new/clean pads! The truck wasn't clean, so we had to clean it up before we could use it. The worst part, though, was that the truck had a check engine light on. I was actually told that that truck (26') size does have the light on often! I was also told it was likely the gas cap not being on tightly enough, but no one went out to check it out. I had absolutely no choice but to take a chance on renting the truck as I was on a schedule. When leaving the parking lot I noticed exhaust coming from underneath the middle of the truck. The truck did make the over 500 mile trip, but it was very unnerving, worried that it would break down. The owner of the establishment wasn't contacted, though was close by and did look over at the rental desk with a questioning look on his face. He did not interact. I am extremely unhappy with this rental.

Louise C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
5

Amazing new trucks. This was my 3rd rental out of 4 different locations, and this was the nicest and cleanest truck of them all. It also had super low miles. Ace employees were also super friendly.

CLINT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe G. 
Évaluation :
5

Staff was excellent and accommodating. The equipment worked flawlessly.

JEFFREY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
3

It did not have the right dolly I ordered. This was not the town I ordered from. This added an hour to our time. This team did what they could but U haul messed us up in Aurora.

Terrie W. 
Évaluation :
5

great location and friendly/helpful service people!

CRAIG V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL N. 
Évaluation :
5

Great experience. I had a few questions and the staff was very knowledgeable about the process.

Mike E. 
Évaluation :
3

it was great all around except the ratchet part was almost rust locked in place. had to oil it for it to move.

shane A. 
Évaluation :
3

Assist outside with trailer. No equipment there to help lift trailer to hitch of truck.

Naomi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
4

there was an oil spot on the floor inside the trailer from previous users and it got onto our furniture. Staff did not come outside except when we had it all hooked up.

JOY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN M. 
Évaluation :
5

Simple reservation, convenient pickup & return. Reasonable rates. I'd use them again.

Jeff B. 
Évaluation :
5

Please apply discount code SIM 1315112 as a return to the credit card on file for reservation numbers: 22018871 and 22240008

ERIC W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MCKINLEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA S. 
Évaluation :
5

Windshield dirty

SAMUEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA W. 
Évaluation :
5

Great customer service and the return was completed in a timely manner.

ANTON LOUIS G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anne A. 
Évaluation :
4

The online reservation system (which has nothing to do with the location) got some wires crossed regarding my reservation.

RYAN G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kimberly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENT B. 
Évaluation :
5

Very convenient, clean truck!

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
3

The windshield wiper fluid does not work cause very bad visibility. I was only hold for hours to speak to a employee but then was hung up on once they answered the phone. I paid my uhaul in advanced come to find out that $630 out of my account after two days of finally speaking to a manager, it was discovered the money should not of taken of my account. I did get my money back. Lastly, I was not informed what location to drop off uhaul. After I called after finished using the truck then I get 3 representatives calling me to make sure I bring the truck.

NICOLE G. 
Évaluation :
5

I had trouble accessing lock box to retrieve the truck keys and was charged for fuel that I did not use

ELMER L. 
Évaluation :
4

Good pickup location

ARTHUR C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick G. 
Évaluation :
2

There was packaging trash that started blowing around the cab when I rolled down the window and I found a latex glove left in the cab door. The dolley was loose and fell over in the back while I was driving. I thought someone hit the van! I was an hour late returning the vehicle and the site charged me for a full extra day, but wouldn't let me keep the vehicle. They said it was rented the next day already. That is called "Double Dipping" and illegal in most States. Buyer beware!

BRIAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRINA P. 
Évaluation :
3

Could not find keys for truck rented, after delay of 25 minutes was given a larger truck for the same proce.

DAVID R. 
Non les évaluations ont été soumises pour cet établissement.

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