Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)

Évaluation :

5

The trailer I rented had a small crack in the rim an air leaked out very slow . So I was broke down on the side of the road for two in a half hours when the first service truck arrived with no rim or tire to fix the problem,so off he went then another service truck arrived one hour an forty five minutes later with the rim an tire ,an I was back on the road .no one listens when I first called the service for help the first time an told them I had a cracked rim .your co need better listening skills.

Évaluation :

2

Service engine light was on when took ownership of equipment. Was not aware until after signed and was leaving parking lot. Immediately called once I noticed to the person who just rented me the equipment in the ace hardware store. And was told to call 1800gouhal, which I did. I was told to continue with the rental, however it seems as these vehicles are not well maintained, and had I been doing more than just in town moving could potentially caused a big problem. A lot of rentals are leaving state for moves and a check engine light is not good. The person who I spoke to did no diagnostic but since I reported "It was driving fine" was told to continue. I should have been offered a rental that was better maintained for what I was paying. The cost of the rental and the $/milage should be put to use to make sure these rentals are maintained and in proper working order. Everything was fine. I was able to complete my move, but not without worry if I was going to break down in the process of my 2 day move on the side of the road. There could be a number or reasons why the check engine light was on… some minor others potentially very serious. And no diagnostic or other options given to me at time of call except to carry on with the rental and call if any further problems was offered to me . I feel this is bad practice. The purpose of this company is to rent a piece of equipment that is safe and reliable to assist with moving and transport needs. I understand things happen that can not be controlled, but this was a known fact that I alerted someone to immediately and was not addressed in a proper way, in my opinion.

Évaluation :

3

I didn't get the two dollies I paid for. Made moving take ALOT longer. But everything else was just fine.

Évaluation :

3

The truck cab was dirty with crumbs and grime. The truck bed had a lot of debris from the last renter. I didn't mind but it wasn't great.

Évaluation :

5

I have never towed anything before and I couldn't back the trailer up. John at the return location backed the trailer for me. So pleasantly surprised. Merci.

Évaluation :

5

I had a great experience renting from ace hardware they originally didn’t have the truck there I reserved but they got me into something else for the same price and got me out in 5 minutes great customer service highly recommend them.

Évaluation :

5

Excellent service. Trailer was in great shape.

Évaluation :

5

Josh at Ace hardware in energy, Illinois was so polite, kind, knowledgeable and professional. Really helpful and an out nice man. Thanks, Jerry Deon Owens

Évaluation :

5

Drop off was smooth and quick

Évaluation :

5

Great service, Excellent people!

Évaluation :

1

I used express check in and still had to wait 25 minutes for a vehicle. Primarily because the person in charge was doing something else. He then had to call uhaul to find out what needed to be done. The mileage could not be confirmed by myself be there was only 28 miles before empty. That made me upset because I immediately had to put gas in the truck. The back of the truck was LOADED with blankets I didn't order. Therefore, all the blankets had to be removed in order for us to load the vehicle. This was my third uhaul rental in one year. I never had to deal with incompetence and rudeness like I did with this location. When I returned, I had to wait for the person once again and they had to call uhaul once again to find out what to do. I will NEVER use this location again.

Évaluation :

3

The guy didn’t know how to check in the truck return and as a consequence I ended up paying for an extra day that I didn’t have the truck

Évaluation :

1

The young woman at the front register was left by herself to deal with many customers at the end of the day. She was awesome, smart, polite, but did not have the experience to figure things out quickly regarding rentals. We were able to piece together the problem and she solved it well, but her supporting staff, all men seemed as if they could neither care about helping her and were not concerned about the needs of people showing up that needed to be helped. In addition to this, there was an older gentleman who "helped" a black man and his child with plumbing or gas parts. He seemed very biased and rude towards the man, who clearly knew what he was doing and was demeaning to him in front of other customers. Keep the young woman at the front of the register and develop her promising skill set. The cat did a better job than the guys around her of attending to customers. He deserves a promotion immedietly. I waited over 45 minutes to leave with the rental. Not acceptable, except to say that the young woman was exceptional.

Évaluation :

5

There should be an easier way to process of renting and returning

Évaluation :

1

The time from entering pick up location to leaving with rental vehicle was nearly 2 hours. Extremely disorganized system. Several hidden fees that nearly doubled the expected rental price. Would not recommend UHaul anytime soon.

Évaluation :

5

Helpful and friendly employees at Herrin Ace Hardware. Je les recommande fortement. 

Évaluation :

1

Computer down when picked up taking longer, filled up tank and still charged extra, gas gauge messed up. Ripoff location.

Évaluation :

5

The man was very rude when truck was returned.

Évaluation :

5

Great customer service. Helpful and quick return.

Évaluation :

4

The passenger side windshield wiper tried to fly off of the truck while driving in the rain. I'm unaware if the pick facility is responsible for maintenance but that is unacceptable.

Évaluation :

5

Came in just before close to drop off equipment and got awesome service!

Évaluation :

3

The inside of the cab was a little dirty, but that's to be expected in a vehicle that numerous people use. The employee working the counter seemed like he didn't want to be there, and me getting the vehicle was an inconvenience to him. Upon return, he did not check the vehicle back in, and again acted like I was inconveniencing him by returning the vehicle.,It was checked in the next day by the manager, and I was charged an extra day rental because the employee did not do his job. The manager was nice and was able to process a refund since the vehicle was obviously returned the day before since it was sitting in the parking lot upon her arrival to the store.

Évaluation :

5

Excellent, friendly staff.

Évaluation :

5

No fault of this location, but the UHaul computer system is terrible! I had to call to see if an appliance dolly was available to rent because the UHaul reservation website listed only dollies for sale at all of the locations I checked. Then when I got there, the computer wouldn't let them rent me a dolly because it had no record of one available at that location - even though a dolly was standing right next to the counter. Kudos to the agents who did some creative computing to allow us to rent it. Notably, we had other problems trying to rent a UHaul trailer from a different location recently. Surely UHaul's IT people can make this better!

Évaluation :

2

contract had incorrect price on daily use and also charged me $28 fee that I said I did not want

Évaluation :

2

The truck was not ready for us at 7:30. Had to show up at 10 when they opened. Truck was bouncy and wobbly brought back they said it was OK. We were three hours behind on moving. Will not rent from U-Haul again

Évaluation :

4

Trailer should have been visually inspected inside for cleanliness prior to renting it out.

Évaluation :

5

Very friendly service

Évaluation :

1

Have better cleanliness and have better customer service

Évaluation :

5

We dropped off after hours and did the return online. Followed all the instructions, so far so good.

Évaluation :

4

My equipment wasn't checked in at the drop-off, so U-haul's first response was to imply that I am guilty of grand theft of a trailer. I'm not upset with the person at the Ace Hardware for failing to enter my return into the computer (there are a lot of new people in new jobs now), but I'm furious with U-haul for accusing me before investigating anything. It turns out that being falsely accused is one of my hot buttons. If you had competition, you would turn into Blockbuster Video.

Évaluation :

5

The staff was very helpful. It was a very convenient process.

Évaluation :

4

We reserved an appliance dolly and was charged for it but the location did not actually have one. No refund issued just out the money.

Évaluation :

4

The frustrating part is that I had to drive a hour from my house to get the truck, then another 45 minutes to another location to get the car hauler, then over 30 minutes to get back to my house to finally start loading!

Évaluation :

5

staff was helpful and knowledgeable

Évaluation :

5

Could not go over 55 miles a hour. Due to the fact the truck would shake the faster I went.

Évaluation :

5

Have someone that can do U-Haul drop offs on site. People there were very nice but they had to call someone to process the drop off.

Évaluation :

2

They asked if it was okay to pick up the Uhaul in Energy, IL but did not inform me that I would have to also drop it back off in Energy. I had the expectation of still dropping it off in Carbondale which is where I initially ordered the Uhaul from. It put me in a bind with trying to store the Uhaul overnight while we waited for the Uhaul facility to open back up. If I had been informed that the new pick up location was going to be also the drop off location we wouldn't have had such a hard time storing our Uhaul.

Évaluation :

4

The folks there were wonderful, but it was a fair distance from our original starting point. Additionally, our starting point was a MUCH bigger population center than where we did pick it up. I wish it was more convenient.

Évaluation :

5

Excellent customer service.

Évaluation :

5

I can't think of anything you can do to improve - my experience with Uhaul at the Ace Hardware location in Energy IL was simply great! Courtney was so very helpful and made the whole experience easy for me and my brother.

Évaluation :

2

The parking lot was under construction and they did not know where I could drop the trailer.

Évaluation :

5

Everything worked out great.

Évaluation :

4

Arrived at pickup time and told would have to wait 3 or more hours till the manager came since they were the only one who could do the paperwork. Even though I had filled out on line all the paperwork and paid online!