Customer Reviews for Ace Hardware
(Concessionnaire U-Haul dans le voisinage)

1 197 évaluations

729 E Main St   Lebanon, OH 45036
(Rt 48 & 123)

(513) 932-4870

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 8h pm
  • Sam : 8h am à 6h pm
  • Dim : 10h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(513) 932-4870

729 E Main St
Lebanon, OH 45036
(Rt 48 & 123)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 8h pm
  • Sam : 8h am à 6h pm
  • Dim : 10h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kcobettra S. 
Évaluation :
5

Just continue give excellent customer service!

Earl P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allencia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
2

I returned the equipment a day earlier then it was supposed to be. I just got a phone call from this location asking why I haven't returned the equipment yet

BILLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter B. 
Évaluation :
5

Ace Hardware in Lebanon has always been great.

Brenda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
5

Great service

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob B. 
Évaluation :
5

Truck problems causing a longer trip and reduces fuel economy.

Tony W. 
Évaluation :
5

The truck had mechanical issues halfway into my journey. Made the truck have reduced power and also made my trip longer to get there along with reduced fuel economy.

Tony W. 
Évaluation :
5

The truck smelled like cigarettes and weed. Made for a very long and stomach upsetting trip.

Tony W. 
Évaluation :
4

My disappointment with Uhaul continues. My last experience resulted in a $50 refund as nobody was there to rent me a truck. Ace Hardware helped me but still charged me for insurance I DID NOT opt for on my reservation. This experience was again with Ace Hardware and all seemed well but for the truck being dirty when I drove it away and now I am being billed some additional fee that I will be going in person tomorrow to discuss with them as they NEVER MAILED me a receipt to begin with. Not real sure you want my feelings about Uhaul at this time.

Donald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTHER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

henry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick V. 
Évaluation :
4

Make sure taillights are working.

Ken W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
5

No 1 did walk around or start up of vehicle like in the past.

Alan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dominic T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBIE W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ASHLEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne M. 
Évaluation :
5

I found my new go to U-Haul rental @ Ace Hardware in Lebanon. The folks were great in getting me scheduled, processed and hooked up. And return was a breeze.

ERIC W. 
Évaluation :
3

Store opened late, young man doing paperwork, did not explain procedures well.

jim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria H. 
Évaluation :
3

You say that you support the military but you don't offer discounts to them at your locations. So you only support them if it does not involve you losing money, good to know. Also if you turn it early you still don't take anything off even though you can then re rent the vehicle

David S. 
Évaluation :
1

When I dropped off the trailer they didn't even come out to help unhook it and they didn't check it in until the next morning.

Allyson W. 
Évaluation :
4

CHARGES INCREASED - EXPECTED 70. PAID 140. NOT HAPPY

Alice C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
1

It took 3 young men to get the paperwork/keys. They didn't offer any information or advice/suggestions, even when I said this was my first time to rent. When I picked up, the gas tank was 3/4 full, I returned it at 3/4, but was charged $75 - they said I didn't return it on full. I sent a picture of the mileage and gas tank, but still had to pay...

Nancy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA M. 
Évaluation :
1

Was very slow at paperwork. Was waiting over a hour and half.

Steven B. 
Évaluation :
5

Great service

VIRGIL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan L. 
Évaluation :
3

Help or offer to help with the hookup. Price is way too high!

MICHAEL W. 
Évaluation :
5

Not sure how long they had the vehicle, but windshield was filthy. Not just dust. Bugs and road grime. Parked under large trees, so large black ants were inside the cab of the van.

Wade C. 
Évaluation :
1

I had a reservation and was to pick up the uhaul a Knights Inn in Franklin at 9AM. When I got there they did not have my uhaul and I had to drive 25 miles away to pick up a truck from a different location. This cost me 50 miles extra. When I called to speak to a manger I was on hold for 20 minutes and no one ever answered the phone. Very bad experience.

Heather H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yuri A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney L. 
Évaluation :
3

There was no one working the rental counter when I returned the trailer.

Russell B. 
Évaluation :
3

Air Conditioning did not work. Fan for the cab did not work. Clerk claimed he was unable to adjust the rental rate to reflect that the cab broiled me on an 90 degree day.

BERNARD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie W. 
Évaluation :
4

They were incredulous at my experience until the saw the condition of the Tow Dolly for themselves.

DOUGLAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE K. 
Évaluation :
3

I needed a oneway truck for moving son to college. Having to return the truck to this location blew my budget and with mileage and gas i spent close to $700. Not happy. Truck was fine.

Rayella K. 
Évaluation :
5

Quick and easy in and out no problems at all

emmitt M. 
Évaluation :
5

Ace Hardware in Lebanon helped me out in a jam. My reservation (Guaranteed) was for the Barrett's Marathon Station in South Lebanon. I got there at the pick up time to find the place empty, with a note on the door saying "Sorry, out with the wrecker. Back soon." Needless to say, I will never use Barrett's Marathon for anything and I question the purpose of a "Guaranteed Reservation" if they are unable to fulfill it.

Donald W. 
Évaluation :
5

The truck was difficult to use. I couldn't move the drivers seat forward. It was stuck where it was. I am on the shorter side so I had to fully extend my leg to reach the peddles. Also, when I would try to turn the truck back on, it wouldn't. The key wouldn't turn. I had to move things around to try and get it to turn on.

Samantha S. 
Évaluation :
4

Stop using Armor All (or whatever they use) to clean the floors. It makes them very slippery While driving, there's no way to “plant” your foot. It also tracks everywhere. It got in the cargo hold and made getting in and out dangerous. It also tracked into my house, causing me to fall. I hit my head on a corner, resulting in a large abrasion on my neck and ear. It still hurts to open my mouth. I have a large contusion on my hip that is also swollen. Additionally, I hit my shoulder, leg and wrist. My son also had a close call getting out of the van. I wouldn't rent from U-Haul again because of it. You need to minimally use non skid floor mats. The hard surface flooring may be easy to keep clean, but it's dangerous.

Michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie B. 
Évaluation :
5

when displaying width of payload perhaps mention that it is partially obstructed by the gas tank so someone planning to transport a pallet can be aware of whether they can fit the pallet

Neal F. 
Évaluation :
2

The 6x12 trailer had damage inside. The lights were pushed in on the back. I had to go in and show them the damage. I asked them to note the damage. The just told me to take pictures. I was also told if I brought it back early I would / might depends on how early get a credit back on my bill. So I returned it early around the time I talked about with the first guy. The old cranky guy. Said NO WE DONT GIVE DISCOUNTS for early returns. Who told you that. I said your employee yesterday. He said well I will have to talk to him. No concern about me the customer. Also he didn't check to see if I even brought back the trailer. Just went by my word. Didn't check for inspection.just didn't care.

DAVID B. 
Évaluation :
5

This local Ace hardware store was absolutely the best. I will forever use them if possible for all future needs.

Jaime T. 
Évaluation :
5

Had trouble getting the app to find my location and had to use a different phone at drop off. Followed the instructions but it wouldn't work.

Scott L. 
Évaluation :
5

ACE HARDWARE LEBANON Always does a GREAT Job!

KENNETH H. 
Évaluation :
5

Excellent service à la clientèle. Friendly, transparent, and flexible

jen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEDADIAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhonda S. 
Évaluation :
5

Ace Hardware does UHAUL Proud!

KEN H. 
Évaluation :
5

washer fluid was almost empty. I had to fill it

donald B. 
Évaluation :
5

It would have nice if they would have told us the ball size. I assumed that it was going to be 2&5/16 ball since 2” ball is generally rated for 5,000#. I was towing a car trailer and I'm sure fully loaded was over 5,000#. The online tool was particular about what the tow vehicle and what I was towing. Telling me the ball sizer would have been appreciated.

JAMES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

I wasn't happy with being charged the $14 insurance fee for both days. This was the third location without appliance dollies, yet uhaul online still lets you add it to your order. All locations said they couldn't get them, hadn't seen them in months. The rental truck itself was in good shape and we were happy to have it.

Sharon C. 
Évaluation :
3

Helpful attendant. Assisted with parking vehicle. Return was quick and easy.

Matthew H. 
Évaluation :
1

The location was not open. The Salem Ave person said I needed to return the truck before 8:55 the next day. I assumed that there would be a big parking lot to be able to leave the truck. This was not the case. When I got there to return the truck, the gate was closed and locked before 3:10 pm on Saturday, I waited 25 minutes on the phone, to get someone to help me determine what to do with the truck. I had to drive farther away. Our evening plans had to change because of the extra time required to return the truck.

WILLIAM N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA T. 
Évaluation :
5

Great location easy check in and return friendly helpful staff.

Bob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

River C. 
Évaluation :
1

Still have not received my receipt

KATELYNN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
5

very polite and accommodating. would recommend to family and friends

SKIP L. 
Évaluation :
5

They did a really good job of checking us in quickly and getting us on the road. I needed to leave my car there while we moved for a few hours and there was plenty of parking to do that. The associates were easy to work with. After hours return was easy. They did a good job and made a stressful situation a little easier. If it stays just like it is and doesn't change, things will be good. Merci.

Jason N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GORDON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla W. 
Évaluation :
5

I am not sure why I have to keep rejecting insurance and sign both on line and in again in person. There was other requested information at the time I arrived that had already been provided on line. Very redundant and time wasting.

Craig B. 
Non les évaluations ont été soumises pour cet établissement.

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