Évaluations des clients Ace Hardware

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ace Hardware

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Forrest R.
Évaluation :

Great customer service, my biggest complaint is pricing. I paid $70 to take a truck across town. Ridiculous. Despite the amazing customer service I received, I'll not be coming back because of the prices. Very annoyed. Also I was an hour late and you cancel my reservation with no call? Really ridiculous

Scott T.
Évaluation :

Check in and out was smooth and easy

Robie Lynn S.
Évaluation :

The gentleman that helped us was such a nice guy. He made it very easy to get in & get out. He was friendly, the place was clean & he was very responsive & respectful!

ANITA M.
Évaluation :

Le client n'a pas laissé de commentaire.

Kim L.
Évaluation :

They were friendly. But they don't service the trucks. The truck I received was extremely dirty inside and out. I did not feel comfortable taking the truck and called in to the hotline immediately with my concerns. Was told just take it and when I was finished with it. Then I could file a complaint

JIM M.
Évaluation :

Le client n'a pas laissé de commentaire.

Reymundo N.
Évaluation :

Le client n'a pas laissé de commentaire.

TRENT T.
Évaluation :

The trailer was missing the electrical cord. No one was available to help us hook it up. The rental agreement was illegible because the printer was out of ink so I had no idea that the trailer was due back by noon. I thought I could return it any time on the return date. I was charged an extra $20 for it being late when I didn't even know when it was due. The person who helped me however was very kind.

Terry D.
Évaluation :

Le client n'a pas laissé de commentaire.

Robin Z.
Évaluation :

The equipment was clean, but the lights didn't work on the first one we rented - AV0365F - the manager said it had just been rewired. We got a different one and he said he was going to update it in the system. He never did so Moscow wasn't sure if they were going to take it. He was also going to change the deliver time to 3 and that too was not changed. Very nice and a "yes" man, but didn't follow through.

DONALD S.
Évaluation :

Le client n'a pas laissé de commentaire.

Pete N.
Évaluation :

be able to transfer equipment within stores without extra fees.

Gary S.
Évaluation :

We had issues at both pickup and drop off. I first made an online reservation and it said "reservation not found" even though I had the confirmation e-mail. Then upon pickup the clerk attempted to charge greater than the quote even though we drove fewer miles than estimated. It eventually was worked out but took a very long time and was very frustrating.

paul V.
Évaluation :

Check engine light came on. When called a 6 minute survey interrupted call to a person to get the situation reported. Also the trip was unable to be altered because when called we were on hold 20 minutes and once connected the call was dropped not once but twice.

SARA S.
Évaluation :

I went to rent a trailer on a whim and saw one in the ace hardware parking lot. I ran in to rent it and the gentleman (Bob) "checked the computer" and said it was reserved and that should go online to find one. I went out to my car, got on the app (which would not work right) and then called the number. I was told there was one available at ace, so I reserved it. I then went back into the store to get the trailer. Bob was "having issues with the computer" and even asked if he could go show another customer where something was (the other associate did not know where to find it) and left me standing there (he did say, "you don't mind if I show her where this is really quick?". Finally, 20 minutes later I was able to go hook up the trailer and be on my way. I understand that sometimes there are computer issues, but I felt I was being blown off (that is why I got on the app and called before even leaving the parking lot) It was not a very pleasant experience and I had all I could do to stay calm and not just walk away.

Don C.
Évaluation :

Le client n'a pas laissé de commentaire.

Doug M.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark B.
Évaluation :

I would recommend that you allow the business that rent your equipment to the public to have access to the decals that show what damage has been done prior renting it out to others. I called the person who authorized this rental outside to verify the condition of the equipment. She was very professional and documented all discrepancies that I pointed out. I asked her to put the little X's on the scrapes and she informed me that they do not get any of those decals. Just beware of that. All in all it was a great experience just like it always has been in the past.

Devyn W.
Évaluation :

The first truck we rented had the gate broke and we didn't realize it until we got back to our house. Then when we went to pick up another truck they gave us a new truck but didn't print out a contract for us or change it in the system so when we went to drop off the truck in Twin Falls at the U-Haul store it said that we were supposed to have a full tank of gas when the truck only had a quarter of a tank when we got it and they still had the wrong truck in the system the guy at the U-Haul store at Ace Hardware said that he was going to update the system with the new truck and the e correct amount of the gas in the tank but he didn't.

Jessica R.
Évaluation :

I needed to extend my rental & I made the decision late on a Saturday night. I called Customer Service & was connected with an incredibly sweet & professional lady. She was so very helpful & I was done within minutes. I will definitely use UHaul in the future!

Dunson A.
Évaluation :

The mileage was wrong and they late let me leave with no paper work

Bambi B.
Évaluation :

Le client n'a pas laissé de commentaire.

Dave M.
Évaluation :

Le client n'a pas laissé de commentaire.

Amy R.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD K.
Évaluation :

Le client n'a pas laissé de commentaire.

GERARDO T.
Évaluation :

Le client n'a pas laissé de commentaire.

CURTIS M.
Évaluation :

Key was not in drop box. Had to wait til 9am for the store opened and go in and get the key. He didnt apoligize and could care less. So I had to pay my movers extra due to having to waste time and waiting for the store to be open. Also, i was told it would be the same rate and mileage charge as the 10 foot truck I reserved. That should have been .59 per mile but was charged at .79 per mile. Overall you guys cost me over 100 dollars more than what it should have been

Tristan T.
Évaluation :

The online way to rent is a pain, requiring 2 different people to be contacted, having to go in to get the key anyway, and taking far too long of a process that should be quick and easy.

Jeannelle Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward S.
Évaluation :

The people were very nice, the problem was the drop off location was confusing on where to go with the truck. Ended up driving through a parking lot with the truck. Not an easy dropoff but the people were very nice.

JOANNA T.
Évaluation :

Not a thing. Excellent service.

Mishelle S.
Évaluation :

Le client n'a pas laissé de commentaire.

agron B.
Évaluation :

Le client n'a pas laissé de commentaire.

Brenda W.
Évaluation :

Le client n'a pas laissé de commentaire.

Leroy K.
Évaluation :

Didn't get the moving blankets because they only had 2 at their location.

VERN S.
Évaluation :

pickup location was great but reservation and paperwork was a nightmare. will never use u-haul again. couldn't complete reservation online, had to call. email contradicted pickup time and took 1 hour to muddle through the pickup information due to all the red tape and a u haul online process that wouldn't accept the information. terrible experience

margarita L.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory E.
Évaluation :

get the right email address

Nathan K.
Évaluation :

Le client n'a pas laissé de commentaire.

Devin W.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan L.
Évaluation :

Le client n'a pas laissé de commentaire.

Kay M.
Évaluation :

All good

Craig N.
Évaluation :

Le client n'a pas laissé de commentaire.

Nicole K.
Évaluation :

Le client n'a pas laissé de commentaire.

GILBERT O.
Évaluation :

La experiencia fue un poco desagradable por que las 16 horas que maneje el cinturon de suguridad del chor se atascaba y el camion siempre tenia una vibracion despues de las 50 millas me gustaria saber si pueden aserme un ajuste a lo que pague se me hizo un poco caro por el tipo de camion que tuve que conducir

GREG R.
Évaluation :

Le client n'a pas laissé de commentaire.

Ken N.
Évaluation :

Took too long to check in and get approval. Not the customer services clerk fault but the system required way too many extra licenses and personal backups. Check in was over 30 minutes in length.

Clark M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennessa C.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin H.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian P.
Évaluation :

Agent seemed to have some trouble with the ordering software. It may not be user friendly. I went in to do a reservation instead of doing it online.

Dawn B.
Évaluation :

Rented twice here now for local storage unit and have had wonderful experience. Will be renting here again in the near future for the long haul across country. wonderful staff

CANDACE R.
Évaluation :

Great service nice people

Susan P.
Évaluation :

Le client n'a pas laissé de commentaire.

Dawn B.
Évaluation :

very friendly people.

Joseph R.
Évaluation :

Excellent person, Justin I believe was his name Very accommodation in that I was there early and he got me a trailer

David L.
Évaluation :

Le client n'a pas laissé de commentaire.

Kodiak B.
Évaluation :

Le client n'a pas laissé de commentaire.

Joshua D.
Évaluation :

Le client n'a pas laissé de commentaire.

George H.
Évaluation :

It was the new location the dealer down the street is absolutely spotless and I'm sure once they get the hang of the computer system everything will be fine I just experienced the problem with a new dealer not knowing how to access reservation properly

Joe D.
Évaluation :

Le client n'a pas laissé de commentaire.

Felicia S.
Évaluation :

Better training for the employees. They were friendly and helpful, but had a hard time with the computer system.

Michael S.
Évaluation :

be more organized, everyone was very confused.

james B.
Évaluation :

Nothing the person was very nice and helpful and equipment was exactly what I needed to get the job done!

Jeff L.
Évaluation :

Le client n'a pas laissé de commentaire.

jim M.
Évaluation :

Le client n'a pas laissé de commentaire.

Manuel S.
Évaluation :

Send some discounts on rentals when i returned with 2 hours. And that's including me washing it all down

wayne E.
Évaluation :

Train the people doing the reservations. Spent 45 minutes getting my truck this time and most of my other times here have been at least half an hour. Used to get mine from the Cole Rd location which was always quick. I rent one or two box trucks a month from you guys. Unfortunately I moved so the Kuna locations are closest to me now. Going to have to try the other Kuna one.

Brian C.
Évaluation :

Le client n'a pas laissé de commentaire.

Glenn G.
Évaluation :

Le client n'a pas laissé de commentaire.

jacob C.
Évaluation :

Went great overall! Great service and the truck was really nice! Would definitely recommend using Uhaul.

Kirsten B.
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa E.
Évaluation :

Uhual are over priced

Randall M.
Évaluation :

Le client n'a pas laissé de commentaire.

Lino R.
Évaluation :

Takes a long time to check in and drop off. When moving all day, looking for faster service. truck was very dusty inside and windows were filthy. Clean trucks better

Dorothy E.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan N.
Évaluation :

They need to train more people to work the Uhaul desk and also train the ones they have better. I felt sorry for them. They were very frustrated.

Tyler T.
Évaluation :

Le client n'a pas laissé de commentaire.

Janell L.
Évaluation :

Le client n'a pas laissé de commentaire.

Donald D.
Évaluation :

The person that checked my vehicle and checked out the uhaul was great.

SCOTT A.
Évaluation :

Well I would start by training people how to put out U-Hauls and received U-Hauls. There was only one person in the business establishment that knew how to rent U-Hauls return U-Hauls or anything to do with U-Hauls I spent over 45 minutes there trying to rent the U-Haul with them calling several different people to the front. Then when I took the U-Haul back to return it that person was not there no one knew how to do anything they called him at home he said that I would just have to do the return online and to download the app and I could do it myself. Well after another hour I said screw it laughed and called U-Haul on the phone and they said they could not return it and to go back to the store the next day it was just an overall poor experience I have been renting U-Hauls extensively for over 15 years and this was by far the worst experience I ever had dealing with U-Haul.

James E.
Évaluation :

Le client n'a pas laissé de commentaire.

Tammy J.
Évaluation :

The people at the location were great however the service I got from the actual uhaul people was horrible.

Dawn H.
Évaluation :

Le client n'a pas laissé de commentaire.

Dan D.
Évaluation :

The clerk, (Mr. Daley) literally ran out in a downpour to inspect the vehicle upon delivery. I told him I'd be glad to wait until it passed by, but the dedicated soul went out there anyway in order to complete the inspection. I was not happy with U-haul for unknowingly placing a mileage limit on the truck rental and I had to cough up more money upon delivery. This needs to be transparent and upfront.

TIM L.
Évaluation :

Le client n'a pas laissé de commentaire.

tim C.
Évaluation :

Le client n'a pas laissé de commentaire.

cory B.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT H.
Évaluation :

process needs to be taught to everyone and have a maintained desk to do all paperwork.

Évaluation :

Le client n'a pas laissé de commentaire.

John H.
Évaluation :

Your computer system is not user friendly When it tried to charge me for extra stuff and raised my rate Luckily I had a copy of original contract The discount codes on line has no place to put them I spent approximately 45 minutes on check in and check out This is not exeptable Simplify thing on your system for your dealers to use My reps that helped me were great and did everything they could It wasted their time and mine You are a million dollar company there is no reason for this Sincerely John Hennefer

Rob C.
Évaluation :

Jen was awesome to do business with. No problems to report.

Corie B.
Évaluation :

Le client n'a pas laissé de commentaire.

Milt C.
Évaluation :

The mileage charges were more than the base rental. The guy renting us the truck told us in advance that was the case, but still the practice of getting the bulk of your rental charges from mileage seems a bit on the deceptive side. Maybe the rent should be higher and the per mile charges lower. A certain amount of miles might be included in the rental charges. After all the truck is not of much worth without driving it some where.

Brendon S.
Évaluation :

Great customer service!

Steve J.
Évaluation :

Le client n'a pas laissé de commentaire.

James B.
Évaluation :

No improvements needed. Staff were very friendly, and location was easy to find.

Reed S.
Évaluation :

Le client n'a pas laissé de commentaire.

MARY G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jordan M.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page