Customer Reviews for Ackley Ace Hardware
(U-Haul Neighborhood Dealer)

Évaluation :

3

I was told where to park and they did unhook the dolly but no paperwork to prove I returned in time

Évaluation :

3

I only would recommend this location if you used a reservation, people there could not get paperwork done without it. Took 1 hr to pick up a trailer.

Évaluation :

1

Took an hour to check out could not use the computer. Took 5 employees.

Évaluation :

4

equipment I was to pick up was not available to assign because it had not been signed in from previous rental. I had to wait almost an hour for them to figure it out.

Évaluation :

1

Truck had less than 2 quarts of oil in it for over a 1 000 mile+ trip. Truck was low on coolant. Location was 70 miles from my residence, and drop off locations was about 10 miles from my residence, and then Uhaul charged me for being over 90 miles. Horrible experience. Never use again.

Évaluation :

5

Processed return quickly, no problems.

Évaluation :

3

Have the key and contract ready at customer's scheduled time of arrival. Almost an hour check out due to inability to locate the Uhaul truck key for my rental.

Évaluation :

1

did not like the service I received . was charged for safe tow when I did not want it . agent was not very good at her job

Évaluation :

3

after find a clerk who knew the system we were able to get help

Évaluation :

2

No lights

Évaluation :

1

Go somewhere else

Évaluation :

5

The customer service was very good and everyone was helpful. Merci.

Évaluation :

5

We used the mobile check in, which was super easy and fast. The place was easy to find and it was obvious where we should park the truck.

Évaluation :

5

Ace clerk went about her way to find my reservation correct my error snd get me on my y

Évaluation :

1

Have to accept incompetence because U-Haul is so big you get what you get. Customer service is all bs.

Évaluation :

5

Thanks for helping get the trailer off

Évaluation :

5

The staff at Ackley Ace Hardware were very helpful.

Évaluation :

4

Offer refund for having to bring Cat Dolly back to satisfy previous commitment. 2 hour drive to return to original store.

Évaluation :

5

Nothing. Service was great!

Évaluation :

5

Find a closer store to my home

Évaluation :

5

They did a great job and got me put efficiently.

Évaluation :

5

This is not about the Brush location. It is about U haul itself, it is pretty sad that someone reserves a trailer over a month before they need it. Then two days before the pickup get a call stating that you have to drive a hour and half to go get the trailer. So a total of three hours of my time and a tank of gas. Which add a hundred dollars to my rental just for gas.

Évaluation :

3

Was supposed to do mobile pickup at 7:30 but when I got there to get it I had to wait until 8:30 to get it from the store. The truck used was filthy inside. The cab had dirt and dust everywhere. The vehicle also had bad alignment and pulled to the right a lot.

Évaluation :

1

Need to train all employees on how to check in/check out uhaul rentals.

Évaluation :

2

Check out shouldn't take an hour and your price shouldn't be triple that of Colorado Springs for the same trailer.