Évaluations des clients Acorn Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Acorn Mini Storage

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CYNTHIA B. le

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They were having trouble with their computer system , she charged my credit card for the insurance then when I was ready to drive off she came out and asked me for my credit card again. I am going to have to check my bank statement

David T. le

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Le client n'a pas laissé de commentaire.

Terrence W. le

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Le client n'a pas laissé de commentaire.

Anthony H. le

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Super easy pick up and drop off

Peyton M. le

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It was Labor Day so I did online drop off

BriAnna F. le

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It was a great experience, first time using uhaul! The lady working was so friendly and even helped us open our storage until when the lock was jammed. Thank you!

Tyler S. le

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I had a very frustrating experience with the personnel at this location. The woman who got me set to go in the morning was friendly, but apparently told me wrong information about when they needed the truck back. She told me, directly, that I didn't need to get the truck back until the next day at 8am, even though on my reservation I had planned to only use it until 2:30pm that day. However, it was an exhausting move so I decided to take them up on the longer offer. However, at 3:30pm I got a call from another woman who began to get noticeably upset with me as I explained why it was that I hadn't returned the truck. She did not take responsibility for the faulty communication but instead directed her frustration at me and demanded that I get the truck back as soon as possible, then hung up promptly. So to say the least, as the customer, it was really upsetting to receive contrary information at different times, have no one take responsibility for that communication mistake, and then be treated as if I were to blame. Very unprofessional.

Selena M. le

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Le client n'a pas laissé de commentaire.

Jeffrey C. le

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Le client n'a pas laissé de commentaire.

John C. le

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Very nice people to work with.

Jamie J. le

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This was such an amazing service. My movers were so kind; careful and quick!

Keyurkumar S. le

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Le client n'a pas laissé de commentaire.

penelope P. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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I had to waste 40 minutes trying sign into the U-Haul app. Of course, even though this was your fault, you did not extend the time allowed under the rental so I had to hurry to get back by 5:00. By far the worst experience I've had with you. I will be looking at alternatives that don't have issues they won't resolve.

Camilo C. le

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Don’t charge customers for equipment if you aren’t going to provide it. Improve your app so customers don’t have to sit outside the lockbox for over an hour making 5 calls to customer service to fix repeated errors just to get key code and access vehicle. Make it clear the hours of the location when a customer is scheduling a pick up so they don’t have to use the terrible app to do it.

Anthony C. le

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Have the vehicle full upon pickup, not half tank.

TYRELL S. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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I made my reservation online and everything went very smoothly. The people at the location were quite pleasant and helpful. Over the years I have used one of the Uhaul only locations and there has often been a wait because they are so busy. I didn't have that problem here. It was very quick. I will probably come back to this location if they have the truck I need.

James L. le

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Le client n'a pas laissé de commentaire.

Andrew L. le

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Le client n'a pas laissé de commentaire.

Dana J. le

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Le client n'a pas laissé de commentaire.

Nathan A. le

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Great customer rep. Fast and good communicator.

Coretha D. le

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Le client n'a pas laissé de commentaire.

Deborah D. le

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The entrance to the lot is confusing- big sign on Lowry is where you’d assume you would turn but it’s on the next corner. The reservation was in order, the office receptionist was pleasant and efficient, drop off was easy. Good experience.

Kyla D. le

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Le client n'a pas laissé de commentaire.

Jeffrey M. le

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Staff was friendly and helpful. Entire experience was very positive. Thank You.

James L. le

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Great staff.

Craig S. le

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Le client n'a pas laissé de commentaire.

Reslind B. le

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Continue providing the service as you have. Sarah should excellence & detail in giving me direction in completing my U-Haul truck rental. I smiled. I’ll come back to get my truck when I’m ready to relocate & drive to Atlanta. Thanks so much! Blessings Reverend SB Barber

Taylor J. le

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Le client n'a pas laissé de commentaire.

Joanna H. le

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Le client n'a pas laissé de commentaire.

ken F. le

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Le client n'a pas laissé de commentaire.