Évaluations des clients Action Equipment

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Action Equipment

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John W. le

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Le client n'a pas laissé de commentaire.

Cathy G. le

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Le client n'a pas laissé de commentaire.

Richard Y. le

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Le client n'a pas laissé de commentaire.

Apollo Z. le

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Le client n'a pas laissé de commentaire.

TRENTON B. le

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The vehicle is legitimately dangerous to drive at night. The nights are dim the point of barely helping anyone see on the road and the defog options for the window. Don't. Work. Sure they turn on but even with both windows down I could not maintain adequate viewing through the windshield. Uhaul, through cutting corners like the ones listed amongst others, has shown me that they don't give a fuck about my safety when driving their vehicles if they can save a buck or two in the process. I will not be using the service again.

Alison P. le

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Le client n'a pas laissé de commentaire.

Sue F. le

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I wish UHaul rented a handtruck with large inflated tires for those of us moving from the third floor. The standard dolly and the appliance dolly (which we also looked at ) both lacked what we really needed yesterday. The standard dolly we got was pretty beat up looking but functioned as well as it could.

Kristin A. le

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This isn’t really the locations fault. But the mobile pickup app is a disaster. Had issues picking up, the directions aren’t cleared. Call the help number and wound up transferred all over and put on hold for well over 30 minutes all to be told I just needed to pay. The first two people couldn’t have said that? Additionally, we were a little late picking up after our designated pickup time and that messed it up too. Very frustrating. Sadly, drop off was no better. Luckily we got there earlier than our drop off time because both the app and website kept dropping and crashing as we tried to complete the return truck process. Tried to call for assistance and wound up on hold for a very long time. Never reached a human. My husband was eventually able to complete the process on his phone while I sat on hold. Not how you want to end a day of moving. Honestly, we will likely never use the mobile process again. It was a large waste of time on both ends and not nearly as seamless as it should have been.

DONNA J. le

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Customer service was great.

Kendra T. le

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I am a regular customer and they always take good care of me!

Tara G. le

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This was the most efficient and well-run U-Haul center I’ve ever been to! Seriously reward these guys... a really great experience from beginning to end! Usually going to a U-Haul store is akin to the DMV... slow, chaotic, bad customer service but the guys at action were awesome!

Rochelle P. le

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Didnt do checklist with us. Had to ask for help with mirrors. Was rushing us to sign things. Very slick and dishonest. Didn't send us final invoice til i called. Charged us for 4 gallons of gas. We returned with right amount of gas.take photos of your gauges. I know how to do math and read my card stmnt. He is not the only game in town. Wasting my time etc :( :( :( Didn't explain orally to us about prior damage which could have caused water damage to our stuff. Very unprofessional

hussein M. le

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This location has excellent customer service. Train your other locations representatives to be as Professional, Helpful, Courteous and kind as the people working at Action Equipment 415 W Main St Norwich Ct 06360 Thank you

Steve I. le

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Le client n'a pas laissé de commentaire.

John F. le

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Fix problem causing the check engine light to come on. Ensure gas level matches contract.

Mark M. le

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Le client n'a pas laissé de commentaire.

SCOTT W. le

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My on question I have is I've been paying for the insurance and have not got an answer what it covers. I know roof damage , bent rims and a blown engine are not covered. Could someone let me know what's covered by insurance so I know.

Rebecca E. le

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Le client n'a pas laissé de commentaire.

adele C. le

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Le client n'a pas laissé de commentaire.

kevin L. le

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The people of the location are fabulous every time I rent a uhaul. Keep up the good work.

danny C. le

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Nothing I had a great experience!

Michael C. le

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Plenty of choices at the beginning of the month; I was delightfully surprised. Efficient and friendly service!

April R. le

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Le client n'a pas laissé de commentaire.

LeeAnne F. le

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I was NOT given the dolly I rented for 2 days and didn't discover it wasn't in the truck until I had gotten home. Nobody did any walk-around the truck with me nor did they show me that the equipment was on board like they usually do at better rental locations. Since I was pressed for time, we made do without it. But I was still CHARGED $14 for the 2 day dolly rental! Grr. Not going to quibble about $14 since the guys at Action Equipment were NOT friendly to begin with. Thank goodness I moved and don't ever need to rely on them again!

Harold B. le

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The truck was a bit old (110,000 miles), but worked okay.

Amy K. le

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Le client n'a pas laissé de commentaire.

Claudia D. le

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Le client n'a pas laissé de commentaire.

Douglas H. le

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OUTSTANDING CUSTOMER SERVICE! Doesn't need improvement!

FRANTZ J. le

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Nothing really to improve the customer experience. All I can say keep up the good work and thank you for great customer service.

Danny B. le

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Le client n'a pas laissé de commentaire.

Joao C. le

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Very good

Noermila C. le

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Pick up area wasn't the issue. Had issue with uhaul website.

Ashley H. le

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The entire order was a mix up. I was suppose to pick the truck up in Groton but the person who used it before me left it in Norwich. The Norwich office didn’t have a furniture dolly and they wouldn’t bring the truck to Groton. They did add free miles but that was the only compensation.

paul M. le

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Le client n'a pas laissé de commentaire.