Évaluations des clients Action Rental

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Action Rental

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Bonnie W. le

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Wonderful experience.... everything in order, everything explained in detail..... Thank you for such a good experience

TINEE M. le

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The gentleman at this location was awesome. Great customer service and in and out quickly. Always a great experience with uhaul. Thank you

janet D. le

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Montgomery's store was a very pleasant business to deal with. The employees were excellent!

James K. le

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Le client n'a pas laissé de commentaire.

Tammy B. le

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The truck was in very poor shape and seemed like it didn't want to run half the time. The steering wheel was very loose and the truck was hard to control. I have rented from Uhaul before and this was by far the worst experience. The people we worked with were friendly, but the truck made available to us shouldn't have been on the road. It was extremely unsafe...

robb W. le

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Quick, easy pickup. Trailer was in good shape.

pamela F. le

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Very nice gentleman

David G. le

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When it absolutely, positively has to be the specified equipment, even in an emergency (last minute trailer rental because everything wouldn't fit into the truck), this is the place.

Sherri W. le

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Le client n'a pas laissé de commentaire.

Wendy M. le

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Le client n'a pas laissé de commentaire.

David G. le

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Le client n'a pas laissé de commentaire.

PAM T. le

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Le client n'a pas laissé de commentaire.

William A. le

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Le client n'a pas laissé de commentaire.

ROBERT T. le

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Le client n'a pas laissé de commentaire.

Ashly S. le

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I had a lot of difficulty doing the ride share due to signal, I know that’s out of your control but maybe set up WiFi? The truck was parked on the side of a pretty busy road which was a little haphazard. Lastly, there was NO KEY for the truck to lock the storage area.

Christine M. le

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They close up at 5pm. But my time to return is 8pm, the place to park is not the best after hours and I had to leave a key in a box that I had to walk up side of a busy road.

Steven H. le

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This should not have been my pickup location. My apartment was a quarter mile from a U-Haul rental that had 2 26' trucks on the lot. I had to drive 24 miles to my pickup location. I made the reservation over 60 days ago. Why wasn't one of the closer trucks reserved for me? I tried to use the 1-800 nbr to get help but the person on the other end of the line acted like I was bothering her (Alicia). She even sighed 3 times during the conversation and told me to ask the pickup location for insurance info. She had no clue what she was doing. I am very disappointed with this rental. Not disappointed with the persons that I dealt with at locations, but I am disappointed in the way U-Haul treated me. Not professional at all!!

Ricky B. le

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Great service!

Marvin M. le

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Le client n'a pas laissé de commentaire.

Andrew M. le

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Le client n'a pas laissé de commentaire.

scott T. le

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I really like their professionalism

Robert M. le

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Excellent Customer Service. Keep doing what you are doing.

Ralph R. le

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Le client n'a pas laissé de commentaire.

heather R. le

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I was told that there was over 3/8 tank in the vehicle but their system was so slow and the vehicle was running in front for so long that it had less than 1/4 when we left. The first time I called to reserve one at this location I was told 7pm would be fine but then called again later to confirm with my payment and was told they don’t have late pick ups. I kept count of the mileage but got charged 10 miles more than I actually traveled. I do not know why or how but that was the icing on the cake... all other issues I would have dealt with and gave a good review.

Brittney H. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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I knew I was dropping off my rental in a small town in Kentucky, but wow. This drop off location is a TOTAL joke. If anyone from Uhaul’s corporate office saw this place you’d remove your equipment and name from this place. It looks like The Hatfield’s & The McCoys have a Uhaul place in Berea, KY. Seriously, someone should check this out.

laura C. le

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Great experience! I highly recommend Action Rental. Very friendly!!

Joshua T. le

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Le client n'a pas laissé de commentaire.

robert B. le

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Le client n'a pas laissé de commentaire.

william A. le

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More affordable

Dani G. le

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First, let me be clear that this comment is not directed to Action Rental, as they were not the cause of the issue. I rented a U-Haul Monday evening with the intent of bringing it back in just a few hours. The website listed as 24/7 pickup and drop off so I was under the impression that this would not be an issue. I picked up the U-haul via the mobile pickup (which is incredibly user friendly, by the way. I loved it.) When I returned, the business had closed for the day and my vehicle which I had left there was locked behind a the gate on their lot. Like I said, I don't fault Action Rental for this at all and their business hours was an oversight on my part. My problem is with the fact that the website clearly advertises this as 24/7 pickup and drop off, which was clearly not the case. Having my car left on the lot led to me having to drive the u-haul back home and wait until the next day to return and get my car. This lead to a couple more issues : 1) my husband and I were both late to work and my daughter late to school and 2) I incurred more costs for fuel/mileage due to making an extra trip back home and then back to the rental facility. I will chalk this up to a learning experience, but at the same time, it would be nice if facility hours were explicitly posted when making a rental reservation. All of this being said, the truck was in fantastic condition and was great for our needs. The experience was just a little disappointing.

LINDA M. le

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Le client n'a pas laissé de commentaire.