Customer Reviews for Adams Ave Moving Service
(U-Haul Neighborhood Dealer)

4 788 évaluations

2101 Adams Av   San Diego, CA 92116
(Adams ave and alabama)

(619) 295-4070

Heures

  • Lun.-sam.
    De 8 h am à 5 h pm
  • Dimanche
    De 9 h am à 1 h pm

Services dans cet établissement :

Pour nous contacter

(619) 295-4070

2101 Adams Av
San Diego, CA 92116
(Adams ave and alabama)

Services dans cet établissement :

Heures

  • Lun.-sam.
    De 8 h am à 5 h pm
  • Dimanche
    De 9 h am à 1 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Aldrich H. 
Évaluation :
1

Horrible service and misleading info

Marcus J. 
Évaluation :
3

Management was rude when returning the rental

Araiza A. 
Évaluation :
1

The uhaul broke down on me 4 times before I even made it to my final location and then got stuck and had to call again for a second time to come and retrieve the vehicle before it was brought to a service station. I should be receiving a refund for how long it took me to make it my final destination and the troubles I had to go through just make it home and unpack the truck. It also took over 2 hours between 4 am and 6:30 am just to get a hotel room by uhaul at a hotel 8 that smelt like marijuana and curry to sleep for less than 3 hours before uhauls tech showed up to clear computer codes for an issue with the truck that persisted for the remainder 500 miles I had to drive to make it home. Stopped at several auto zones to clear the clear the code to get the truck out of limp mode. Very disappointed and dissatisfied with the overall experience that cost me $6,000+ dollars. Refund is definitely required to make the situation right.

Kyle T. 
Évaluation :
3

Condition of the vehicle was terrible. Alignment was severely offâ€"had to steer 30 degrees to the right to stay straight. Fuel tank had an issue with the evap system which caused the gas station handles to shut off after every 1 gal filled. The mom's attic leaked water. The alternator seemed to not function properly causing the truck to struggle to start.

Brian A. 
Évaluation :
3

Make sure that the rear of the truck is cleaner than normal. As I opened the rear door a sheet of paper fell and it has what seemed like a managers notes. And there were a few screws on the most forward section that was raised to eye level. I still would rent from that location again purely because of the employees. The are friendly, knowledgeable, and efficient.

delafayette B. 
Évaluation :
2

The staff were nice. My reservation was not delivered according to my confirmation. I ordered a van and was given a 9 ft truck. I couldn't drive it into my unit as I would have a van , that I confirmed with a reservation, therefore causing me to walk a fair distance when loading and unloading. This delayed my time and caused me to return the truck later than expected. I returned the tank full and was charged for 2 gallons of fuel. I am not pleased with my first experience at all.

DANIEL M. 
Évaluation :
2

Filled the gas tank up to full on accident when I returned it and ask for some reimbursement from the office and never heard a word back. Sad

Kendall B. 
Évaluation :
5

This facility is the best we have encountered. They are doing a stellar job. Keep it up

LEONARD N. 
Évaluation :
1

I should have checked the fuel gauge when I left but I did not and I ended up paying for half a tank of fuel that I should not have paid for because when I picked it up it was not full.

Hernan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miranda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack L. 
Évaluation :
5

They are doing a great job..no delays, no hassels...We have dealt with them in the past and they have always been greta. We go to nowhere else. They made everything effortless.

Leonard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elysa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rogerio S. 
Évaluation :
5

I love this shop I've returned multiple times

HARVEY C. 
Évaluation :
5

Excellent service à la clientèle

DANIEL P. 
Évaluation :
5

The staff was efficient and friendly. Highly recommend this location.

KELLY H. 
Évaluation :
5

I wouldn't change a thing! If the next customer's experience is just like mine, they will tell you the same. Great experience! Value for money!

Cedric M. 
Évaluation :
5

N.D.

Teng V. 
Évaluation :
5

Easy drop off. Literally just handed her the keys and walked out. They didn't check the truck or to see if all the equipment rented was there (blankets and dolly).

Paige D. 
Évaluation :
5

This location is the best, Ernesto is very helpful and always find the way to give me the rental that I need .

Miguel Ángel D. 
Évaluation :
5

Great team. Fast and friendly.

Jerry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie M. 
Évaluation :
3

Offer to help adjust the mirrors.

Jason M. 
Évaluation :
2

This location had no furniture dollys or furniture pads available. Had they notified me of that when I placed the reservation I could have switched to a different pickup location with the needed equipment. Instead I learned 15 minutes before my reserved time for my apartments service elevator/moving truck bay that my dad and I would have to hand carry all the furniture we planned on simply placing on the pads and dolly. It made moving day a much more tiring and frustrating experience than it had to be.

John C. 
Évaluation :
5

keep providing excellent service?

ROWLAND S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robin E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andranae B. 
Évaluation :
5

Great location. Quick and efficient service. Fast in, fast out!

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE B. 
Évaluation :
5

The only irritating part was my name being in the system as "JAMES JIM". If that can be corrected as I go by "Jim" , that would be great.

James Jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nima R. 
Évaluation :
5

The ripped up seat was a little uncomfortable to sit on. There is only a handle on the right side of the truck, y'all should place another handle on the left side as well. its a safety issue. Staff was friendly and glad to be open to help people.

Jesse W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel G. 
Évaluation :
5

Gracias U-Haul por su ayuda...!!

rafael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Filip M. 
Évaluation :
5

merci

rafael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
5

Friendly, courteous, and capable staff, especially the young lady behind the counter and the gentleman that prepared and received the rental van. No improvements necessary!

Neil W. 
Évaluation :
5

I always use this location in San Diego- it's close to my house and the manager is great to work with.

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
1

I filled up gas tank and was still charged for fuel!! Horrible experience and won't rent a truck from here again.

Richard S. 
Évaluation :
5

Staff was very helpful in getting the trailer hooked up, lights tested. The cost seemed a little out of line with what I had seen for UHaul for a trailer rental. It was six times what I paid for a similar trailer five years ago. Maybe since I was moving from CA back to TX?

Brady D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hermogenes S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
5

Thank you Adam Ave location you definitely helped my husband and I get through the week. I appreciate your availability and customer service ⭐️⭐️⭐️⭐️⭐️. Jennifer Pacheco

Jennifer P. 
Évaluation :
5

The whole process was very easy thank you!

Christine W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samantha B. 
Évaluation :
4

There was no dolly in the back of the truck and I got charged for it.

Tyler J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Great staff!

DAVID F. 
Évaluation :
5

The folks were wonderful and very friendly and helpful!! Thank you I will definitely use again!

Coleen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittnie D. 
Évaluation :
3

Not enough two wheel carts and furniture dollys. They were sold out by 9:30 had to use an appliance dolly.

Michael S. 
Évaluation :
3

The truck was in good working order but the cab wasn't clean. Cup holders and the floor had sand or dirt in it.

Bill G. 
Évaluation :
5

Great friendly staff

scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Uriah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chetan K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachel K. 
Évaluation :
5

Nothing... Friendly staff, clear costs, clean restroom.

Antonio H. 
Évaluation :
5

The staff were very helpful and friendly. The equipment manager was very efficient, quick and precise driving the vehicles and moving the trailers around. They made the experience quick and painless. They deserve a pay raise! Thanks you

David M. 
Évaluation :
1

I drove 20 miles and filled the tank back to half (2 gallons). They then charged me for 3 gallons of gas which does not make any sense. I would like that charge refunded as soon as possible. I already put in a request and am waiting to hear back from a district manager.

Nathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jacob A. 
Évaluation :
3

The truck was old and very hard to drive

Gail D. 
Évaluation :
5

Quick and convenient with awesome customer service.

John B. 
Évaluation :
5

Excelente jab

julio P. 
Évaluation :
5

Very efficient and friendly. Pick up and drop off went without a hitch.

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maryna G. 
Évaluation :
3

i reserved a cargo van. I called and confirmed the day before. When I arrived no van was available but I was given a small box truck instead. While a replacment was given I would have liked the original equipment I reserved

gregory K. 
Évaluation :
5

Friendly service, I was in n out in 15m

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reyes R. 
Évaluation :
2

put cruise control in all vehicles. first it's the safest way to operate a vehicle on open highway, second it saves a lot of fuel, third it's easier on the driver. Honestly i may never rent from uhaul again i've no cruise control fir 1500 miles. AS A WOMAN I FELT UNSAFE !

Todd H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barney M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

This location they are always super friendly and oh so helpful.

michael N. 
Évaluation :
5

it was completely full, which was ironic considering my dropoff location changed due to reaching maximum capacity

haley R. 
Évaluation :
3

The two employees were working hard, but the seemed to be a lot of issues with the computer system and other logistics. Maybe an overall efficiency review would help. But they were friendly

Jeremy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raif F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted D. 
Évaluation :
3

I tried to rent my U-Haul in El cajon. When I called to pay two days ahead they said oh we don't have your truck. No one told me there was a chance that what happened. The lady told me they should have told you but they didn't. Then we picked it up in North Park and they didn't have the dolly oh sorry we can't guarantee it again no one told me they I might not get a dolly everything I was quoted included a dolly. One of many phone conversations prior to picking it up with someone who was totally a knowledgeable and rude. Overall I got the truck and it got me where I was going. Not without a couple hours of hassle on the phone.

Leslie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank I. 
Évaluation :
5

Find the second AirTag that was hidden in the truck. I heard its alert by the back passenger wheel well but I couldn't find it.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen M S. 
Non les évaluations ont été soumises pour cet établissement.

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