Le client n'a pas laissé de commentaire.
CHAD H.
Customer Reviews for Adams Ave Moving Service
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I rented a 26' truck that for some inexplicable reason had an 8' ramp, instead of the 23',5" ramp it is supposed to have. This improperly installed crucial piece of equipment almost caused me to miss my shipment window because the wrong ramp made it near impossible to load my crates due to such an extreme angle. What is the solution to dishonest wc$³1:¹:1:11¹12¹¹¹¹1
Timothy J.Excellent service à la clientèle.
MARCOS M.Just 3xcellent service!
ISAAC C.They were great. Easy transaction and return.
Eugene M.Our reservation for a one way rental worked flawlessly.
Peter L.I would like to see the company revert back to returning the rental with a full fuel tank!! In receiving half a tank at pick up time, I had to make an extra (unwanted) stop at the gas station before our long move to fill it. I did return it almost full, way more than that half tank I received.
Celeste Y.The people were great and the service was as well but the vehicle seemed to have some trouble starting and would rev high when breaking. The rear door handle was also broken.
Alex P.Quick and friendly
CHRISTOPHER J.The uhaul cabin smelled heavily of cigarettes, was not pleasant, the A/C also did not work at all and made for a hot and uncomfortable ride. The service at the location itself is great, just minor details with the uhaul itself.
LUIS R.Fast, efficient and helpful. Nothing needed to improve.
CHRISTINE P.Everyone was both friendly and professional, great location.
Bret G.My favorite U-haul location!! They r my neighbors and I'm always welcomed like an old friend.
VICTORIA M.No room for improvement the staff is great
CARLOS A.Thanks for the great service !! Best of a New Year to You All ðŸ€
DANIEL M.good service
LORENZO A.I would definitely choose this location again. Quick, efficient and easy to get out and back in. Great service.
ADAM G.I have not rented from you for years and keep getting these surveys. I've talked to you and U Haul specifically about how you verify renter info and phone number. I'd bet you have an employee stealing cash payments.
MICHAEL M.Quick and friendly service.
RUDY V.The return after hours app didn't work for me. Said I didn't have enough memory. When in fact I had over a Gig left. But it all worked out regardless.
RUSSELL G.Van was clean but smelled like cigarettes and urine when I picked it up. Overall still a good experience and I always keep renting vehicles from here!
OTTO L.The customer service at this location is exemplary, the man and woman who work consistently at this location are exceptional and helpful, bilingual and they listen to their customers, are helpful, knowledgeable and pleasant to deal with. I worked with a staging company for years who used this location almost exclusively several times a week and I watched them operate with care and concern as they efficiently worked to solve a number of different situations on a regular basis. They make sure everyone is taken good care of at this location and have a good result with U/Haul and in the area. These people know what customer service is all about, if I could give them 10 stars I would, Thanks Jeff
JEFFREY K.The van looked like someone took it driving in the mud. The attendants at the shop insisted it was “San Diego Rain†I told him it was for a catering job and was not presentable. He asked if I could wash it and he reimburse me. I feel like this is unacceptable
LIALIE I.This U Haul location is the BEST I have ever used. The people who run it are super friendly, helpful, knowledgeable...you name it. We have used them multiple times, for big and little things, and every time they go way above and beyond. I would recommend them to anyone, and would go out of my way to use them. THE BEST EVER!
JAY W.Billing was incorrect
David K.The people working with me were very nice and provided excellent service Thank You very much!
JOHNNY M.It was a one off teason, and the the pick up and drop off process was quick and easy.
GEOFFREY W.I needed a truck to move some furniture. Check out was very fast and easy.
Anna C.Everyone was very nice and helpful. Great experience and so easy. I will definitely rent again from this location.
CHRISTINE P.This was the fastest & EZest I have ever rented a truck
JAY D.The manager, Nestor, waited for me after hours even tho I was delayed in arriving. Merci.
THOMAS S.Nothing. Nester was the best and very helpful!!
DANIEL C.The gentleman there helped direct me as I backed off my tow dolly crooked. He was so kind and so helpful
Jessica B.Way too expensive
DONNA C.We were unable to use the truck bc the battery died so we had to hire a separate living company to move our belonging. Truck was useless.
SHAWNA C.None at all, I appreciate it the ease of renting a van and the great conversation I had with the front staff. Thank you so much!
Trevor W.It was fast pick up process and easy return. Merci
LUZ L.Very polite and helpful staff at Adams. Also we needed to extend our use of the truck and UHaul made that very easy for us to do over the phone. Merci.
MICHAEL E.Renting a truck was super easy, the staff was welcoming, the truck well-maintained, but it is unfortunate that the larger u-haul company charges the day use fee, plus mileage and you also have to return it with gas. You get triple hit and increases the day use. So unfortunately probably wouldn't rent a truck for local use again.
DAVID M.Aucun
Michael S.The truck I had reserved completely shut down in the middle of a busy street for no reason. I pulled up to a red light and immediately say the engine light go on. Not only did I spend 50 minutes on the phone waiting for roadside assistance, I eventually had to have some strangers help me by figuring out what went wrong and with dumb like had the car restart. I did not turn the car off after that until the return. While I understand car/ engine failure can happen, please be more responsive with your road side assisatance. Thanks you
MEGAN O.Super clean! Such an easy process. Friendly staff.
Susan C.Let customers know ahead of time that there will be an after hour service fee of $20. They were aware this would be the case because I asked about the drop off process including key drop box location etc. Not once was this mentioned. Also, they didn't mark my fuel properly and that resulted in extra charges as well.
VIVIANA B.Lower the price
TERRON W.Very well run family location. I'll be back!
THOMAS S.Reservation uta easy, and a time saver
Miguel A.I had a reservation for $89.00, I called because I was going to be late picking up the truck, an extra day was added which I didn't need, and the total increased to $153.68. I thought if I turned in the vehicle early the extra day would be taken off. When I turned in the truck less than 20 hours later in, the person in charge said they have nothing to do with payments, that has to do with the place where I received the truck. I really feel that I was cheated by U-haul this time. Also I was given the truck with a quarter tank of gas and returned it with just slightly less than three quarters. With the price of gas something should have been reimbursed there. As I said this experience wasn't my best.
KATHERINE J.Excellent service à la clientèle
Dahiana S.The staff was very friendly, informative, and patient! Le service a été excellent.
joelle sinead N.Location Great; Office area needs a make over. I'm more disgusted with U Haul who tacked on an extra $20 " after hours service fee" even though I rented it for 6 hours and dropped the key in the after hours box. In addition, they charged me for 2 gallons of fuel ( I drove a total of 17 miles) and added gas to where needle was when I picked it up and have pic of receipt and gas guage to prove it. Pretty Shady UHaul. Worse yet, I called customer service to dispute, and was onhold 35 min until I pressed button for a call back in 1-2 hours.... the call back came 5 hours later and automated call hook up told me they were connecting me to a rep . I'm now on hold music minute # 38 for my " don't wait; we'll call you when we have somebody free to speak with you". Pitiful.
PAUL M.Very customer oriented and easy to work with.
Ian M.Very friendly and helpful
GAIL D.Not to much just don't get there too early cause the guy was just a little crabby
ROBERT L.Everything was quick and easy, staff were very friendly.
Samantha W.