I recently relocated to another state and chose to handle the move myself, which included a 9-hour drive through challenging conditions-mountains, heavy traffic, high winds, and rough roads. I rented a flatbed truck from U-Haul to transport my vehicle, expecting at least basic assistance with securing the car. At the last minute, the U-Haul team refused to hook up the vehicle or even show us how to properly secure it on the flatbed. This was not only disappointing, but also dangerous. While I understand that U-Haul cannot assume liability for damage, there should be a waiver option allowing customers to assume responsibility with guidance. Instead, I drove nine hours unsure if my car was properly secured, which created immense stress and safety concerns. I had the option to hire professionals, but I trusted U-Haul. That trust was misplaced. Based on this experience, I will never rent from U-Haul again. This was not just poor service-it was unsafe and unacceptable business practice.
Stacy C
Adams Ave Moving Services
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in San Diego, CA 92116
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The guys were super nice and the place was well organized.
CHRISTOPHER SRear tail light on the trailer didn’t work, he attempted to fix it and it “worked”. It did not work and I needed to get uhaul road side assistance, delayed my moved by a few hours.
Matthew MEs increíble que no hagan caso a las llamadas que hace uno para evitar problemas futuros
ALEJANDRO Ceverybody very helpful thank you
TERESA D