Although the truck was clean and ready for pick up at the time set, the requested dollies were out of stock and was not provided. Needless to say that this issue was a major hassle that cost us hundreds of dollars of additional expenses since we had to pay for 4 extra hours for the movers. The staff was very professional and it felt like the issue was out of their control.
SHAY N
Adams Ave Moving Services
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in San Diego, CA 92116
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The only criticism I have is that their phone system isn't working properly. I tried on two consecutive days to reach someone to check on availability of a certain size of truck and it just rang and rang and then finally went to voicemail. I left messages both days which went unreturned. I brought it up to the employee handling rentals and he said they were having issues with their system. That happens, but I didn't pick up any sense of urgency about getting it fixed. Other than that, everything was clean and in good shape and the transaction went smoothly.
JOHN CI dropped off after hours and got a follow up call the following morning. Very convenient and efficient.
MARIE AI do NOT recommend this location at all (I’d give it 0 of 5 Stars) - stay away! There was no customer parking, and in an area that already has very limited parking, made it difficult to even do business here. I attempted to park in there very open parking but got yelled at inappropriately. Then I witnessed an employee slam a large U-Haul 26-foot truck into the back of a customer that had just rented a moving van. I witnessed the customer’s head slam forward and back in a whiplash fashion. The employee backed the truck back from the van, and NEVER checked on the customer. The customer came out of the van and told the employee that he has just been rear ended and the employee said it was “fine” - never once checking on the customers well-being!! Once I struggled with the staff to find out where I need to return and park the truck I rented, then got yelled at for not backing it in! I asked for a receipt and the employee (Antonio) got verbally forceful in demanding the keys. I was able to take a pic of the mileage and we ensured the back was clean. This location was absolutely horrible - STAY AWAY!!
JOHN JWhen I arrived the places looked like it was closed. They had cones in the entry to avoid anyone from getting in.
ESMERALDA C