Customer Reviews for Addington Oil Corporaton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Addington Oil Corporaton

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Justin L.
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Customer did not leave a comment.

Daniel T.
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Johnny K.
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Paul G.
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Austin B.
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The instructions to pick up the uhaul after hours were incorrect. And, extremely frustrating. I was giving a truck I was guaranteed it would have a ramp. I was picking up a piano last night. I was unable to do so because of your inability to inform myself and/or my brother. I had to beg the lady to give me one more night to pick up the piano so I need another uhaul truck now with a ramp to pick up the piano safely. I feel I should receive a full refund since I picked the truck after going thru the nightmare last night to get the truck and even more to simply return it less than 2 hours later. I believe a full refund would be fair. Thank you. Otherwise, I will share my stressful situation with my 5000 plus Facebook friends. I pray this is quickly resolved to what is fair.

ray B.
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lanny S.
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Good people, prompt service, easy transaction.

michelle L.
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Terry M.
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N/A

melissa F.
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robert F.
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Allen C.
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Great people that are very easy to work with. Thanks

Lindsey S.
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Upon returning the uhaul on Sunday 4/14 I received a voicemail on Monday 4/15 with a somewhat rude message and then when I returned the call the person I spoke to wasn't rude, which was a man, he was actually fairly polite however the voicemail was from a woman in which I couldn't understand her name but either way when I called to see what the issue was, which was not left on the voicemail, I was told I owed more money. Which is fine however I had to ask what for because an explanation was not given, also when asked if they could charge my card for the extra money owed in which was over mileage gone over, I was told no I had to come there and pay it, in which I replied that I am now living in Draper VA, hence the reason for the uhaul, and was told I could pay at any uhaul rental which is what I intend to do but in the future maybe some people, meaning whoever the female was that left me a voicemail could be more professional along with a better attitude. I will never rent from this uhaul company again. Extremely overpriced as well, most other places at least charge half of the money for a deposit fee and reimburse some back, it is ridiculous to pay over 300.00 dollars for a trip from kingsport to Draper VA, maybe you should consider dropping the price for mileage.

timothy C.
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Leonard O.
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Greg D.
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Truck was not clean on the inside. They quoted me a higher price than I had received on line. they did give me the lower price.

Maurice R.
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Jim P.
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Charles L.
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Brian R.
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If I hadn't met a few people who told me where to get the key, I wouldn't have know where to go to get it. Maybe a sign or something near the Uhaul vehicles would be helpful. Otherwise, everyone was friendly and the rent/return process was straight forward and relatively painless.

SHANNON Q.
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Dan R.
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Michael C.
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The truck that I rented did not have the power to back up the driveway. I had to go up it in low gear. You need more powerful trucks.

ROBERT F.
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Robert H.
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Courtney M.
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Sadly the female handling my rental had minimal experience with the rental process. Her customer skills are lacking, flat affect and when spoken to she did not respond. Another employee stepped into help. 25 minutes seemed excessive to rent a 4x8 cargo trailer. Will seek out another uhaul location in the future.

rachel C.
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explain to someone how to drop a trailer if the gates are going to be locked...

JASON G.
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Nothing. Great experience. Thanks!

Tony W.
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Very ease of use

Grady B.
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These people are GREAT!! No problems here!!!

Kathryn L.
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William D.
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meishach M.
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We had nothing but problems with Addington Oil Corporaton and the people who ran it. They were RUDE and customer service wasn't even a concern for them. They were very quick to charge us when they could, but when it came to addressing our concerns, they didn't have time or interest. Their facility has unreasonable hours of operation in my opinion, they're not even open on the weekend to help those who are moving or getting their things out of storage. We found mouse droppings all over our storage boxes when we picked them up. We had to be refunded from U-Haul twice because they tried to charge us $42.50 for gas. After my dealings with Addington Oil Corporaton in Weber City, I knew that I had to cover my butt by taking a picture of the gas gauge and mileage in the same shot. My gut was telling me that they'd try to pull something like this and charge me for gas, and they did! BUYERS BEWARE!!! Cover your butts and take pictures for proof. A whole week AFTER we got our things out of U-Boxes and returned them to Addington Oil Corporaton on the same day, they charged us again for another month of storage, almost $200. We felt like we were getting ripped off at every turn. This was our experience. I'd rather do business at a facility 100 miles away and get treated right, than to ever do business in Weber City at Addington Oil Corporaton again!

Jenny P.
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Rebecca S.
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This site always gives great customer service. Prompt, accurate and polite.

Latimer N.
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Christopher S.
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Awesome people!!!!!

Bobby B.
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KIM R.
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Tom H.
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Rex W.
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Truck was nasty on the inside looked like someone had been hauling hay or straw in it very dirty had a difficult time with app needs improvement.

Bryan L.
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ashley B.
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Bryan L.
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Larry B.
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Brandon C.
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everett W.
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Ladies at pick up we’re extrem helpful

lanny S.
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Everything was great, good people to deal with, got me in and out in a jiff! Took care of me!

GRADY B.
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This location is the best I have ever seen!! They are all about you and your needs!

SCOTT H.
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Tom H.
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MELISSA R.
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I can’t think of a thing. Will highly recommend this location.

Beverly K.
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Make sure the equipment is better maintained. I felt like I was driving a death trap. When dropping off the truck the brake alarm sounded. When I told the person I felt brushed off. At that point I had nothing else to say I won't ever return to this rental place again.

luis A.
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Just a little dirty in the cup holder area like some spilled coke that was not cleaned up.

Brenda K.
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I was satisfied with the location but I was highly upset with the u-haul phone reservation. I reserved an appliance dolly n they said it would be in the truck n that location had none. I had to drive ur truck to another location for one

GRADY B.
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Great friendly staff!! Will help you with all your needs!!

Eddie R.
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Did everything on line which was easy and saved steps when we went to pick up the unit. Good location and equipment did its job. Thank you.

Mike G.
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Excellent service. Very nice people.

Tina A.
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Quick and easy.....

Cassandra S.
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Customer did not leave a comment.

David M.
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Daniel A.
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You need to make sure units are available WHERE the customer wants to pick it up. I was not informed of a change in location until about 12 hours before my scheduled pick up time. This is very frustrating to say the least

ELMER B.
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GREAT GUY

Brandon S.
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At .89 cent per mile charge, these trucks should be much more fuel efficient. I saw that the last driver reached 8 mpg and with my knowledge of trucking was able to achieve 9.4 mpg. It's a double rip off to the consumer to pay such a high price to move and still have to feed a gas hog.

joseph N.
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I have rented from this location a couple different times and would give this location a ten star rating. The best people to deal with and hope they stay a uhaul dealer for many more years to come.********** my ten stars sincerely Joseph Neal gate city Virginia

RICHARD O.
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They were closed when we dropped off the trailor.

Amy E.
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Friendly staff and quick service. No complaints at all.

sherly C.
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Michelle H.
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The process was very smooth and the staff were accommodating and helpful. Tabatha was always there to help when I had questions.

ELMER B.
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great guy there

Teresa D.
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There is nothing you could do to improve because this is the greatest location we have ever used. Yes we have used in our life time many u haul locations but never have we been treated with such respect that this location has given us. It was such a smooth transaction and the truck was so clean. There was no waiting. No stress. It was perfect, Thank you so much and keep up the good work.

Mike L.
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Kenneth H.
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Mike L.
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Michael B.
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Joseph A.
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Antonio G.
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I don't think you need to do anything the man there was very courteous and professional

Claude P.
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Debra M.
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JEFFERY S.
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They were very fast and took care of me when I turned the truck back in.

elmer B.
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Rebecca S.
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jeff P.
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Great experience and fuel efficient. Have not been able to enjoy that part before. Jeff Puckett

ASHLEY W.
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This location was absolutely amazing, they were friendly and eager to assist us when we picked up our rental.

david W.
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Sherry R.
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Danny M.
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Carol S.
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man at location told me he would not have a truck. gave u haul 800 number and the man on the phone got me a truck from him for the next day. Just as I needed. truck rode a little rough. but was easy to drive. When and if need another truck I will definitely rent another truck!!!!

Nicholas M.
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Customer did not leave a comment.

DENNIS T.
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Cleanest UHaul I ever rented!!!

JONATHAN B.
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STEPHEN O.
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The windshield on the inside was really in need of being cleaned. That was the only complaint I had about the vehicle.

Jerry J.
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TAMMY W.
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Dwight P.
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The location I chose online ended up not being the location that I was confirmed for.

EUGENE M.
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Jones H.
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An excellent source for transporting college students to and from school . process for implementing the move was very smooth and trouble free.

JOHN D.
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Sonya H.
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Very fast professional service.

WILLIAM H.
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No reviews have been submitted for this location.

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