Le client n'a pas laissé de commentaire.Steve T.
Customer Reviews for Addison Rentals
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Addison, IL 60101
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 5h pm
- Dim : 8h am à 12h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Place runs very well. Jesse Smith tool very good care of uspaul M.
My problem was NOT with the local provider of Uhaul. He was fine. My problem came from Uhaul.com, which sent me to an old Uhaul agent. I spent almost half an hour on the phone trying to locate the new location, only to be hung up on twice before speaking with anyone. That lost time of one hour put me back with the laborers hired to unload my truck later that day. The delay cost me an extra 40 $out of my own pocket. So, the problem was with Uhaul.com providing outdated information for pickup locations and then a completely useless phone system for contacting to get new information. I had to figure it allout on my own through consultation with old Uhaul dealer, which cost me time and money. So I'm not impressed with the website and phone system at all, even though the local dealer was perfectly fine.Brendan G.
Le client n'a pas laissé de commentaire.Victor N.
It would of been nice to have the place load out car instead of us having to drive to Melrose Park to have someone load the car on the trailerBelen B. R.
Addison IL is a great location to rent equipment from. The staff is super friendly and helpful.Randall W.
Friendly and helpful service in a convenient location in an older house.harold B.
Le client n'a pas laissé de commentaire.Jeremy T.
Nice and easy going! Great customer serviceDamian S.
Building/office smelled of cigarette smoke. Person on duty was completely unfriendly and probably the worst customer service experience I can point to in recent memory.Peter E.
Le client n'a pas laissé de commentaire.mario G.
Le client n'a pas laissé de commentaire.TIM M.
Misinformation about the allowable grace period to return trailer on a Sunday when this facility was closed. Informed during pick-up that since facility was closed all day, they would be lenient on the return. Trailer brought back < 2 hours after due time and I was charged for an entire additional day!Jake H.
Jesse is great ! Very polite ! I will definitely visit this uhaul againRobert P.
Always a pleasure to do business here. Quick,friendly and efficient.paul Q.
Le client n'a pas laissé de commentaire.MARITZA S.
Website needs to indicate what's out of stock. Maybe order more equipmentAlec T.
it was a simple transactionmike I.
Le client n'a pas laissé de commentaire.Kent S.
Le client n'a pas laissé de commentaire.Kevin G.
Very unfriendly. Also, your app on the android phone is garbage. I tried for 10 minutes to do the self return- it wouldn't accept the pic of the mileage. Had to use someone else's iPhone.Dave M.
Le client n'a pas laissé de commentaire.KONRAD M.
UHaul stinks. The whole reservation process was terrible and inconclusive as to how and where and when I would get my rental trailer.Scott J.
I Jesse Da man in Addison Da guy knows his job don't lose that employee u hauljohn R.
Very easy drop off process. Will definitely keep this place in mind for other times.EDWARD T.
Lot needs to be paved.Brad B.
My problem wasn't specifically with this location but my entire uhaul experience. I was supposed to pickup my 26' truck on Thursday night. A few hours before pickup I get a text that says my rental isn't available for pickup I until the next morning. So I call and after being on hold and talking to the wrong people for over an hour and a half, I was told I would have to go 40 minutes away to this location for pickup the next morning. I asked if they can guarantee that it would be there and I was promised that it would be. So the next morning I drive to this location and my truck isn't there. After about a half an hour of back and forth I was told that the best they could do was give me a 20' truck but instead of a one way rental, it had to be returned there. Where I was moving to was 4 hours away. So I had to drive it back there and have someone follow me to pick me up, costing us each another 8 hours. I called uhaul to let them know I was displeased and I was on hold for over two and a half hours, being hung up on 4 different times by four different people who put me on hold. On top of this the truck smelled like cigarettes, there was ash in overs cup holder, it was sticky from whatever was spilt in there, and the check engine light was on the entire time. This is unacceptable and a huge waste of my time for something that is supposed to be convenient. And now I need to figure out how to get the rest moved as I couldn't fit everything because I didn't get the truck I ordered.Jesse E.
One think was that the truck smell a lot like cigarettes. It was overpowering, but it was a nice truck.RICARDO R.
ensure the trailer/s have ramps built in or at least tell the customer the specific rental they requested has none.EDDIE W.
Le client n'a pas laissé de commentaire.Jorge G.
Truck was on the dirty side on the interior, check engine light was on and AC did not work.Adam R.
Needs retraining on customer serviceDARREL M.
Le client n'a pas laissé de commentaire.Dean T.
Le client n'a pas laissé de commentaire.Pete S.
Great customer service very helpful on selecting the right truck that I needed.William T.
Let them know about the multi-step process for returning after hours. I wasn't told anything more than where to park the vehicle. It all worked out in the end though. I guess.Gregory M.
Le client n'a pas laissé de commentaire.freeman T.
Le client n'a pas laissé de commentaire.DOUG L.
The truck that was provided to me was very shaky And bouncy when I was driving it.martin H.
My reserved furniture dolly was unavailable and the location said none had been for three months. Please update/improve the website to provide this info as it was a huge timing challenge to buy a dolly in the short time my crew was availableâ€"but if I had known ahead of time, that would have been easy.Keith L.
Steering and brakes need some attention but got what I needed to do done.Lisa C.
Le client n'a pas laissé de commentaire.Karin L.
Le client n'a pas laissé de commentaire.Sara F.
Le client n'a pas laissé de commentaire.Cristian A.
Jesse was very helpful and courteous.XIHONG G.
store manager was spot on and very niceMartin L.
There was no phone number for this location to confirm rental agreement at the locationdan M.
Le client n'a pas laissé de commentaire.chris G.
Jesse was incredible and very professional!!! It was a pleasure dealing with him!Dale C.
The pick up via app was weird and needed another person to be called for an emergency contact. Well took forever. Besides that is was fast and easytimothy W.
Open earlierJeffrey K.
Le client n'a pas laissé de commentaire.Timothy W.
Difficult to get into for pickupGaelen F.
This was one of the best experiences I've had. The gentleman that helped me at the facility was friendly and quick getting my rental all set up.TRACY S.
Le client n'a pas laissé de commentaire.Jaime T.
This was by far such an easy and smooth pick-up. This experience was a great one. It was nice to walk in to no wait, business hours as indicated, and they person was available and ready with paperwork, knowledge, and overall made my experience very pleasurable.Mariam G.
While store is in a good location it is somewhat isolated and could use more safety lighting for after dark customers. It may be difficult to find based on address alone. Additional guidance in advertisements would be helpful for example noting that one need "Access by a frontage road on north side of Lake St." Jessie is great and works hard. Need more cargo vans available for rent. Parking lot pot holes need to be fixed.Michelle L.
Le client n'a pas laissé de commentaire.Jesus A.
Excellent servicethomas R.
Le client n'a pas laissé de commentaire.DOUG L.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Gail C.
Site did not have extra pads available.Scott E.
The truck reeked of cigarette smoke. And was a terrible riding truck on the highway. The truck was just old.Matthew R.
Le client n'a pas laissé de commentaire.Dianne D.
Le client n'a pas laissé de commentaire.Jill W.
Le client n'a pas laissé de commentaire.jaeho C.
Roadway to facility needs to be repairedMark O.
Le client n'a pas laissé de commentaire.elizbeth B.
Nothing to improve verything was good. Equipment and customer serviceJames R.
Jessie is greatRiley W.
Would have preferred not to have had to put gas in right when I picked it up. The truck had less than 1/8 of a tank.Michael H.
Le client n'a pas laissé de commentaire.Joseph O.
Le client n'a pas laissé de commentaire.Jeremy T.
Le client n'a pas laissé de commentaire.allen H.
Le client n'a pas laissé de commentaire.Kimberly N.
Le client n'a pas laissé de commentaire.Amauri D.
Everything went smoothly SBD very professionally.Rosemary J.
The location was difficult to access, the equipment I rented was not available, and the vehicle I rented was not cleaned at all prior to my use. Terrible.Patty P.
You need to fix the carpet by the gas pedal. It rolls over the top of the pedal and could be a problem.James W.
The seats were full of dog hair and not very clean your almost afraid you might catch somethingCindy F.
Le client n'a pas laissé de commentaire.Yu T.
That building used to be a whore house. I tried to return to wandas rental too, got it off the uhaul website. That location does not exist. Uhaul should update its siteROBERT JAMES H.
parking lotmile P.
Le client n'a pas laissé de commentaire.kimberly M.
the mileage price is too high.GINO I.
Refund me for changing my location pick up and overcharging me for incorrect information on drop offPaige D.
Le client n'a pas laissé de commentaire.Jorge H.
Le client n'a pas laissé de commentaire.John N.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.Michael G.
No one was at the location and I had issues reaching someone over the phone.Rafael S.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.GEORGE Z.
Le client n'a pas laissé de commentaire.Yu On T.
Le client n'a pas laissé de commentaire.Laura K.
Le client n'a pas laissé de commentaire.Konrad K.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Brian K.