Évaluations des clients Advantage Storage of Buckeye
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Advantage Storage of Buckeye
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BILLY S. le
I ordered a dolly and did not receive it. I hope I can get my 10$ back.
Tracey A. le
We had an appointment between 1 and 2 pm. We were on a tight schedule had another appointment. We got there and waited over 45 minutes. She said she drove by and seen us and came back to the office. That was not the case the bank and post office are in a different direction!! I asked if she forgot our appointment. She said she had to go to the post office and the line was long! I feel I deserved a phone call or at least she should have asked if we could have done it at a different time. I also asked for the smaller van at the time of booking. When I asked for it at the office she say it was one way I said that's fine then she said it taken. I dont believe that. She was not seem sorry for being late and that we had the problem for complaining that she was so late just to go to the post office. Thank you
Lisa V. le
Customer service is excellent!
Devery W. le
We asked for a appliance dolly they did not have one
Cornelia H. le
When I walked in I stood about 2 minutes before being asked if I was picking up, I responded no this is a drop off, I was told just give me the key and I will take care of it, I'm by myself and I'm busy, as I passed the key I stated it's being returned a day early the lady looked surprised I ask is that a problem she said no we have your email and phone number you're fine. That took all of 2 minutes. It just felt rushed, abrupt with no options just leave the key and go. WoW
Fidela C. le
Nice customer service. Willing to help, very satisfied.
Andrea E. le
Experience was great, highly recommended. I did everything online so when I arrived to pick up the truck I just had to receive the keys and do the inspection from my phone. Location was clean, friendly and easy to locate.
Brian W. le
If the staff would go out and visually look at truck and mileage with the customer. It's not that big a deal however the piece of mind for the customer would be nice.
Richard G. le
Thank you.
chuck P. le
Great Experience. Will be back. Thanks Emily you are awesome! Chuck Perkim3
Chuck P. le
Emily is Awesome!! Great location
Vanessa R. le
That when calling for information, make sure you get the person who’s calling there information. The person calling is obviously calling cause they don’t know the answer to there question. Also when it’s time to get the truck and they send the link to your phone to make sure the truck is in the same condition when you return it, they need have the link be more specific. Like instead of then just asking us to look at the font, back and both sides of the truck to see if there’s no hole bigger then your fist, they also need to have a check list for the small things as well. Like if the AC don’t work correctly, if the sheets that come with it are folded or not folded, if the back is cleaned or not. Those are some of the things that need to be on the papers.
Traci R. le
We used the uhaul online to rent a truck because the pick up time was earlier than the shop opened. When we arrived it took over 30 minutes to check in via online process. The website timed out, had to repeat the process twice. That was 30 minutes in Phoenix in the heat. The rest of the experience was great the rental truck was clean when we dropped dropped it off, the store was open and the lady that assisted us was friendly. I think the U-Haul location sits in an area that does not have great cell service which made this process difficult.
Erica E. le
the mobile process is time consuming.
Maribell M. le
Emily is awesome, friendly and made my experience easy.
FLORRIE C. le
Emily was very warm and friendly each time I called via telephone. She went the extra mile to accommodate me. She is a great assest to this company. GRADE A CUSTOMER SERVICE!
Michael H. le
Charged me for gas after I put in more than when picked up. The truck was not full when I picked it up .how can theysay I did not put enough in it? such Bullshit!
George S. le
Truck needs to be cleaned. Not kept very well. Interior was dirty, windshield was also dirty and the drivers side window was not air tight and it had a loud noise coming from it the whole trip. It was a convenient location close to our house and the employee was very nice. Will use it again and hopefully the truck will be taken care of better.
Michael S. le
Emily, was very friendly and helpful. It was a pleasure doing business with her.
Connie H. le
We were able to return the truck online. It was a tedious undertaking with a lot of pictures to be taken. I will continue to use U-Haul for my moving needs.
Pat S. le
Very professional, friendly
Maribell M. le
Very accommodating and friently.
Jose G. le
I surely recommend this location to friends & relatives excellent service always make you feel welcome Thx a lot for your help you guys make moving so easy!!!!!! Jose
George E. le
Windshield had bugs all on it, but it was ok because the pick up and drop off was super easy!
Nancy Y. le
We rented a 26 ft. truck for a local move. Everything was going great until it was time for the return. The truck we rented was reserved the next day at 10 a.m. My son returned it at 10 a.m. and the person on duty was horribly rude and intimidating. We did exactly what was told to us to do, but made to think we had done something horribly wrong. Moving is already a stressful situation and then to be treated as my son was is totally unnecessary. For any further U-haul needs, we will look elsewhere.
Michelle S. le
NA
Patricia P. le
Horrible service. Spoke to manager and he did nothing either. Am very upset with the way I was treated
Jarmar W. le
Make sure the trucks are cleaned, there aren't 20 flies in the back and the seats don't smell like animal feces.
Jessica S. le
I was charged 22 dollars for gas and i put it exactly back to where it was when i checked it out. i used the afterhours online check in and it was a pain to use
Matthew L. le
I tried getting a truck rental Yesterdaya d they told me they were open just come on in a pick a truck up. I get there and the driveway is blocked off n I parked to the side. Then I get the door it say they are open but the door was locked and no one answered even tho I had just called 5 mins before that. Then today Pauline was extra rude and impatient. I only went here cuz I was in a bind but after the service I won’t ever again.
Christopher B. le
Your 15 foot vans are only 12 feet floor space "attics" don't count. ask a real truck driver. I feel misled, since the sign on your wall lacks the info that "attic" is part of over-all length. This is deceptive . You have been in biz long enough to know better. Or is there a "darker side" to not showing the 12 foot net deck length on your 15 foot truck description ? Attics are NEVER part of lengths & widths. Your competition does much better on this.
Hans K. le
Terrible truck needs engine or transmission work Phoenix to El Cajon 340 miles all freeway 2.2 miles per gallon worse than a semi truck.
Regie C. le
I'm not satisfied with the costumer representative
Jacob Y. le
The lady up front was short with us and treated us like we were bugging her. The uhaul was parked in away that was hard to get out. Also it was very expensive for one way.
Deanna C. le
I filled the gas to exactly the same place it was when I picked it up and I was charged for gas. Let's back up to the morning when I picked it up on the do it yourself app, the lock was impossible to undo. I had to call the corporate office twice. Meanwhile the people that offeted to help were waiting at my house. Fortunately, the woman on duty came in early and was able to get it open for me. I have rented from this establishment several times. Never again. Can't wait to tell others this experience was horrible. Always make the attendant check gas at the same time you check in. Ripped off.
David H. le
Great experience. Nice people
JEFF C. le
I am not sure the agent was completely honest with me! She told me I had to have the U-Haul insurance on the truck! I think that is a lie. They charged me for 2 days rental when it was only 1 day. The agent didn’t have my receipt ready when I returned the truck. It was sent via E-mail!
Heather C. le
The lady who was at the desk was very rude at first saying we couldn't drop it off there as it wasn't a drop location. Once she saw my paperwork and that I was in the system to drop there she had attitude asking why people cant do their job right and told me just leave she would take care of it.
Maryanne M. le
Thank you ! Emily for all you did for me.
Joe G. le
Thanks
Aquaquinetta S. le
The U-Haul truck I rented it was raining on the inside. We got wet up while driving in the rain.
Raymond E. le
Truck was dirty. Truck also smelled like smoke. The passenger mirror was loose.
brenda M. le
I use this location anytime I need U-Haul services. The employees are great never have an issue here.
Jaime B. le
Not sure why I was charged for gas. Based on my milage estimation I added 6 gallons before returning it but I was charged for 4 gallons. Think that was an oversight on your part.
Peter K. le
We only dealt with the staff at check-in, we did not he after hours pick up. The staff was friendly and helpful. I would NOT do the online check-in again though.
keith C. le
A bit dirty inside cab but its just a moving truck.
Carlie L. le
The customer service was horrible. I was charged a cleaning fee of 25 dollars, when I brought the truck back clean. Then I was told the cleaning fee is an automatic cleaning fee. The sign in the truck says bring me back clean to avoid the 25 dollar cleaning fee. Then I bring the truck back after putting gas in to be told I read short 5 gallons. In put the gas needle right back where it was when I picked it up. When I called to complain the assistant manager was rude and very smug saying well im just the dealer call uhual. Very unprofessional. Avoid this location