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Michael T.
Customer Reviews for Advantage Storage of Buckeye
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Our truck was given to someone else and had to use a smaller truck. Customer support said there would be another 20 foot truck ready on Monday, then called and said I would have to drive an hour to pick it up.
James C.Friendly efficient clean. Would use again
Mary M.Nothing and the clerk was great too
Gerald S.Maintain the AC in the vehicle. Everything was just fine except the air in the rental truck kept going in and out.
Danielle M.Allison was really nice and had great customer service
Holly A.Customer service was awesome. Thank you for a great experience!
Viki B.Always a great experience at the buckeye uhaul on watson.
Keith S.Great people
Frank M.Merci
Kenyata R.Excellent and friendly staff! Will recommend
Nathan D.Staff was really helpful!
John V.Great friendly staff. Courteous, polite and professional. Great experience overall. Merci.
James M.David was great at Advantage Storage! Easy peasy! The truck we picked up was in great condition, too. This location was awesome, and will definitely be back!
Luis R.scam at its finest for fees
Coleman J.The gentleman working the front was very calm and delightful! Nice man and very accommodating and helpful! Merci.
Jillian P.The receptionist is very friendly and nice. Easy to get reservations. Very easy pick-up and drop-off process.
Tamara W.Well the total cost for the rental was confusing
Jonathan T.The truck still had moving blankets and a hand truck in the back. Inside was not swept out.
Maverick M.Awesome customer service and friendly staff
Cody B.The app needs to be more user friendly for the 24/7 pickup
Shanna M.Allyson was very helpful and knowledgeable
Gordon B.When I went to book this reservation, the computer was down at this location. However, I was able to call another location, book the reservation to pick up at the original dealer, and had no problems picking up the truck the next day. Great customer experience, very friendly staff!
Duwayne L.Very efficient and helpful.
rogelio R.Mgr was very helpful and accommodating to our needs when the 800 number reps seem to have issues with good customer service.
Teresa T.Nothing, it's the only location I use because of their professionalism.
SHAWN S.In that location never answers the phone , at 1 and a half hour after location opens. I when back and it was close
Javier E.The associate was absolutely amazing!! I would go back to just her what ever location she is working. That woman deserves a raise. She was all alone handling almost 10, 9a.m. booking. And was so kind and courteous to everyone.
Adrianne F.Great service and price. Will be back.
CHARLES P.The counter person was a gem to work with. Diamond rated customer service!
MATTIE B.The lights in the parking lot were not on. I had to log in from a different smartphone as even when allowing my location it wouldn't let me access and get to the rental. This took 20 minutes off of our rental. The key to the vehicle was so stuck in the lockbox that my husband had to shove his fingers and a pen in there to get it out. He ended up cutting his finger open in the process. I won't use this location again.
Candace G.I had to drive 46 miles to pick up this truck when I had a UHaul dealer only 4 miles from my house. Very unhappy with UHaul corporate policy that I had to travel such a distance. I can't blame the sub-contractor leasing place but I surely can blame corporate management for this gross inconvenience.
MICHAEL T.We had a truck reserved for a after hours pick up but this location did not stage this truck so we called customer service and was on hold for 45 minutes we had to wait until the store opened at 9 am the next day that wasted alot of our time then you said we can go to a different location but we would be charged the extra miles. I'm not happy with Advantage Storage I will will not rent from them again.
TODD C.Customer service was great!
ANITA R.Great customer service at thus location and will for sure recommend them in the future
Grant C.I had a great experience with Uhaul. The customer service rep was very friendly and the truck was clean and made our move much easier!
Travis J.Customer service was good But It was very expensive!
LEONARD S.We accepted the truck and someone had smoked in the truck before us. We had a deadline to meet and so we had to take the truck. Unfortunately my wife has allergies and it was 108 degrees out and we had drive with the windows down. Not a good experience.
Craig S.I reserved a pick-up truck and when I arrived at the scheduled time, was told that it was out with another customer who was extending their time using it. I was not notified prior and was not given an option for equal cost. I ended up paying a higher rate for some smelly POS and do not plan on using U-Haul in the future. The young man was polite but not helpful at all.
Jared B.Quick and easy process, only needed a truck for a few hours and it was very reasonable.
MARY F.Thank You Allison!!
ROBERT G.Uhaul app needs attention. Uploading IDs are difficult. Take pics of odometer and gas guage before & after rental. Great experience! I will do it again. Friendly atmosphere.
Howard H.Allison was absolutely amazing and had great customer service. Thank You so much Allison for helping make my move smoother. This has been a rough time for me and you showed the best care .
AQUAQUINETTA S.Very helpful staff!
LAWRENCE C.I went over my miles limit (mind you to get gas that the want you to get to fill up the tank) I went over by 4 miles and got charged $100!!!!! I will be calling corporate, that's ridiculous when it's 0,79 per mile. I will never be doing business with U-Haul ever again if that's what they do.
Justin A.Thanks for the availability and no hassle pick up/drop off. Definitely satisfied
DAETESHIA T.very helpful beyond normal expectations
ANDREW P.Have the gas tank filled to full and the truck cabin cleaned.
David M.The vechicle pulled HARD to the left after going over bumps. You might check on that, it was a big concern.
STEPHANIE K.the person working was great. Super nice and helpful. Made my transaction super easy
Brian G.Not a thing. Gloria makes it all a very pleasant experience!
JEFFREY W.Great customer service, easy transaction!
CHARLES B.The person met us at the door, didn't look at the truck in our presence, just told us that she had the key, so no need to do anything else. We were then charged $30 for gas because she said we didn't return it at 5/8 of a tank. My husband said it may have been under by a touch, but not $30 worth. Called to complain, was passed on to corporate, who stated the district manager would call regarding our complaint. We've been waiting almost a week and no call. Poor overall service, passing the buck so to speak.
Howard B.everything very good and i was treaded with the up most respect, thank you very much.
LAWRENCE H.The lady was super nice and I like her.
RUGATHATU S.I need to comment concerning my marking "no" for cleanliness. Overall, the truck was fine. The was dirt however on the driver's floorboard. While that could've come from bringing the truck up for my use; there was also minor debris in both cup holders. Not a big deal, but I didn't want an extra cleaning charge applied to my bill, so I swept out the cab and took a rag to the dash/cupholder areas.
Peter E.Already highly stressed enough given our situation, Alison was amazing and made the whole process smooth and easy. Great personality and customer service driven. I would recommend this location and Alison to everyone looking for equipment from this Uhaul location
CHRISTOPHER P.They didn't ask for anything, just wanted to key. No fuss, no muss.
RUSSELL H.I can't think of anything that needs improving. The whole process of picking up and returning the truck, was easy and fast. Thank you, and I will be using this location again for renting a truck.
THOMAS C.