my lawyer will have fun with these idiots
John H
Customer Reviews for Affordable Secure Storage Hudson LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The only stores facility in Pasco I would ever recommend! 24 hour access reasonable rates and amazing management!!! Ms Valerie is great! Knowledgeable and helpful she is there to assist with any of your packing moving or storage needs!!
Angelia H | Expérience généraleValerie is the best!
Richard W | Expérience généralevery happy will recommend to friends thank you val
JAMES B | Expérience généraleVery nice and helpful
Luis H | Expérience généraleTruck engine was miss firing and it also needed new windshield wipers.
james bWasn't explained the procedure for returning the truck. I did use the truck share application, and wasn't aware that pictures needed to be taken of various parts of the truck during the return. I had an emergency that I had to attend to, so I dropped the truck and left, and was going to complete the return process in the car on my way to the emergency. I could not complete the process due to the pictures being required, or you could not proceed in the process, and was charged a $20 convenience fee. I had the required pictures, but there is no ability to upload a photo. Due to this, I would not recommend, nor will I ever use uhaul in the future. I also couldn't use the truck for four hours of my rental period due to inclement weather. So I was charged an extra $59 for the hours that I couldn't use truck. Just not customer friendly whatsoever. The truck share program is a joke because they can still charge you for things that you didn't do. Save your money and forget uhaul. What a waste of my time and money.
Nicholas MThe drop off location was miles apart from the pickup location in terms of cleanliness
Aileen BVery friendly people there.
Terry Lextremly nice manager
MICHAEL R | Expérience généraleValerie has been especially helpful in our dealings while renting a space. She has gone above and beyond being helpful.
jane W | Expérience généraleThis place was great. Never had an issue. The staff is amazing and helpful. Highly recommend... Thank you.
Todd M | Expérience généraleValerie was awesome! Her help was so valuable to me! I will use this location again!
Sherry SValerie Gonzalez, the Facility Manager is such a wonderful person. I enjoyed meeting her and her help when it was needed. You have a very Special lady !
Michael R | Expérience généraleMy favorite place to rent a Uhual from!!
lance hJust make sure you put the right amount of gas back in the gas tank.if you don’t it’s 30 dollars a gallon.
NICHOLAS PMy only complaint is the door did not seal very well and therefore allowed lots of sand and some leaves to get inside.
David B | Expérience généraleValerie was very courteous and very helpful during our use of the storage unit. She was always accommodating when we had a request. Once we moved into our new home and periodically transferred boxes from the unit to our new home, we had no need of a storage unit. Everything has been absorbed into our new home.
Clive R | Expérience généraleStaff and facility were excellent, should I need storage space again, I'll be back.
Robert H | Expérience généraleThere is not 24 hour drop off available at this location, but the attendant helped me even though it was after closing time. She was a life-saver and very polite.
Dustin JI think starting the traveler on a full tank is best practice. I get that I don't have to fill it up, but to try and watch when to stop is nearly impossible.
Tina EFacility is too small for keeping/storing/returning larger size vehicles.
Lawrence DImprove customer service, I called uhaul to change location and the first representative said I couldn’t a min of 3 times, that I’d be charged extra, I asked for supervisor and got it approved
ELAINE LNice secure facility, with excellent staff!
LARRY W | Expérience généraleI would not us the curbside pickup as Uhual.com is rather difficult to use. Thank god for Valarie, she helped us so much & is the sweetest lady. She made sure we got the truck on time and made the process easier!
Destiny TValerie is just fabulous.
Michael BThe young lady who had assisted me was a very pleasant young lady. She was very helpful and funny young lady to chat with. I will continue to use this facility as long as I need to. Thank you for your service.
Nelson MTruck was dirty/mirror did not adjust right. All and all was very disappointed in the truck
Jean ONot sure if this is across all Uhaul equipment, but the side mirrors were not adjustable on this truck. They were not ideally positioned so driving was a bit precarious.
Michael PVery friendly & cheerful -made sure I was completely satisfied with hook-up & Trailer
M KValerie the lady very helpful and very nice
Jim RExcellent service à la clientèle
Kelvin VThe auto transport worked very well, and will recommend to friends and others.
Gary BService was fantastic! Ran into a slight issue from a previous problem but was quickly resolved and on my way!
Harry MVallery is a awesome person to deal with she help hook up and unhook very pleasant lady will be back if in need of U-Haul or storage
Jim RI told the person at drop off that the tire was bad, and pulled to the left. I also said I was charged wrong. She said I had to call PA, Florida is different. I have the number and plan to call.
Greg KThe office lady opened a few minutes early for us. She was super nice and had everything ready. I forgot my car keys and she called me right away before I got too far away and she even stood out by road so I wouldn't have to pull all the way in with the truck. Très bien
Rosemary SI needed a 15 foot max and was given a 20 foot. It cost me $50 in gas. Was not happy about the unneeded larger truck. Valerie was excellent! Her customer service skills are spot on!
Constance TLana was very friendly and helpful. This is the second time I've dropped off a one way rental at this location and Lana did an excellent job both times! Merci
Michael PThe lady that runs the facility is incredible. You are so lucky to have such an attentive and professional employee. She is the best I have run across in years.
Richard SThe truck share online program doesn't work right. I got a screw in my tire at the pick up location and ended up with a flat tire on my personal vehicle that I had to fix in addition to trying to move my stuff. One of the women who work there called me at 3:00 to see if I would bring back the equipment even though I had it rented until 4:00 because another customer had already shown up to get the rental. It wasn't a good experience and only caused stress to ensue overall.
Kayleena BVery nice there
brooke dI do not understand why a partial refund is not offered when the equipment is returned a day early and under the mileage allotted. I believe refunds should be offered if the vehicle was re-rented to someone else if returned more than 24 hours in advance.
Adam SLana was very freindly and made my move very easy would recommend this location to all my friends
John HThis experience was great.
Kimberlee CCourteous and knowledgeable. Couldn't have been better! Awesome woman.
Scott KThe Key Largo office has issues
Henry AValerie is a very friendly woman.
domenic dThe staff was great, very helpful. If I need storage again, it will be with Affordable Secure Storage - Hudson.
DIANA J | Expérience généraleThe office personnel was great!!!
Tonda RIt was great
KIMBERLY P | Expérience généraleI rented a 20' truck. The location was clean and Valerie was pleasant and knowledgable. After loading the truck and on my way. I found that the truck pulled to the right while driving. Also pulled to the right hard while braking. The front suspension/tires felt rough. Check engine light came on. For all the people that have issues with equipment or are not sure if there may be an issue , tell the location when you drop the equipment off at, so as other renter's don't get faulty equipment.
John HI had to visit 3 different locations to get a rental trailer - made a reservation for a motorcycle trailer and the first location was closed early - was sent to another location and it was basically a junk yard and the 3rd location only had an enclosed trailer so instead of it costing me $20 it cost me $70 - The location I picked up from was good just didn't want to spend that much more.
Sheridan Swell for one i rent trucks all the time as of now i have two storage units with uhaul but today i was charged 81 dollars for one days rental on a 6 by 12 trailer. please review this charge for me. something is not right.
thomas eVery nice lady helped us. A very good experience
Robert WWe have used them before. Very helpful. We where supposed to drop off the truck at the mini storage on 19 and they where rude. Had no room. Sent us to New York Ave.
victoria wThey had no one to attach trailer to hitch, so I was forced to do it myself with back problems...stinks
thomas GAs expected
Privacy R | Premières impressionsCould not credit $50
joseph zThe proprietor was helpful. She was actually concerned about the light and stated it would be taken out of service until fixed.
John HGreat price and friendly staff.
JACOB F | Premières impressionsStaff is very helpful and friendly. Unit was clean and in good order. Great location for me.
Privacy R | Premières impressionsWebsite said Climate Controlled then when called to confirm reservation, not climate controlled. Deceiving!
Privacy R | Premières impressionsThe facility is excellent, very clean and the climate control is set at a perfect temperature. The staff was helpful and friendly. I would highly recommend this as a storage unit.
LUKE M | Premières impressionsVery clean facility. Staff is helpful. 24 hr access.
JONATHAN W | Premières impressionsVery friendly and helpful staff. Quick setup and clean unit.
Privacy R | Premières impressionsVery nice person at the desk, drove me over to the unit and said she would sweep it out before I got back with my boxes. Very helpful and friendly.
Privacy R | Premières impressionsWe chose not to use this storage location. The rep who shoed us the unit was very nice.
Privacy R | Premières impressionsthe lady who runs this facility - lovely ! very helpful !
Privacy R | Premières impressionsSuper nice people! Clean easy to access and find!
Privacy R | Premières impressions