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Raymon M.
Customer Reviews for Affordable Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thanks Mike!
Chris D.The fee for mileage is a bit ridiculous, but MIke was great and easy to work with. Regards, Travis
travis B.Nothing. Everything was great!
silverio A.Nothing. They were great. We had to extend the truck for another week multiple times and it was easy. Will for sure recommend to friends.
steve B.The person was very friendly and had my truck ready for when I got there ,but I wanted to drop off my truck on a location near my house, and I was told I had to bring the truck back to the location where I picked up and had to pay mileage and gas, wich beats the whole purpose of uhaul, thank God I did not have to go to Florida.
Luis U.The truck was dirty. I had to go directly to a gas station to wash the windshield before taking it on the highway. The cargo compartment had GREASE on the floor which go on my stuff.
Lyle P.A few inconsistencies with pick up and drop off locations and lack of communication between sites. Had to go to three different towns to get size truck I was guaranteed. And drop off was the same.
Amelia R.A better array of items
layva E.The manager was professional, courteous and helpful. I will go to this location for my needs in the future.
walter B.Location easy to get to, staff very nice and helpful. Opened right on time. Gave us extra miles since we had to pickup the truck 25 miles from where our original pickup place was located, due to lack of availability there.
Todd H.The customer service at this location is exemplary! We had to go out of our way to get the truck we needed and they helped us out immensely during a stressful time.
Ann B.Great customer service, quick and pleasant.
David R.All was great Thank you...
David J.Mike is awesome this is a great place to get a Uhaul
Jennifer L.Staff was very friendly, helpful and a joy to work with.
Tanya P.Never been charged 50 bucks before to clean out a little bit of dirt
Sean M.Very efficient and pleasant U Haul agency. Everything was as promised.
alexander W.First time I rented and it was so easy thank you
rachel C.Use a car tow dolly for my fiat. Traveled one way from washington state to South Carolina with no issue. Easy to handle.
Timothy D.Everything went very smoothly according to schedule.
MICHAEL B.Great customer service, Thanks for all the help 🙏🏻
JUAN O.Great service at this location
glenn V.I have never rented a more immaculate U-Haul truck. It was clearly well maintained. The e-check-in process was a bit cumbersome, but the end result was perfect. I will never rent anywhere else.
OLIVIER C.Make sure Erica isn't sick like she was on Saturday. Pickup of equipment she was masked and dropoff same day before 5pm and she was off work (we think) and unmasked and smoking a cigarette. Anyway, I'm sick today with a low grade fever, sore throat and general cold like symptoms. I'm immune compromised with low immunoglobulin G and relieve monthly Intravenous IgG, so this is not a small matter to my body. When Erica was telling me her illness, because I asked, I then asked why she didn't stay home. She said because of her coworker, he needs time off. I'm mad as he'll she made our family sick! But Mike is awesome and she wanted him to have a weekend off, nice.
Leslie S.This location was one of the best I've visited in my entire life! Mike was one of the most knowledgeable and helpful host, ever. Give Mike a raise and an Employee of the Year, award.
Leslie S.Great customer service! Very friendly and helpful. Merci!
Philip K.excellent service
GLENN V.Get new trucks or fix the ones you have
Ed F.The uhaul website, and trying to get through on the phone was very frustrating. Once I called the people at the local (affordable storage) office, they were great.
Phil P.Customer service here was in person and so helpful The uhauls links did not work and again customer serviced at the 1800 number was no help and very unprofessional
GREGG JOHN P.Had lots of trouble using the U-Haul app on my iphone for check in when returning the truck. After 20 minutes of frustration and waited time, I gave up!! Just dropped the keys in the return slot and hoped everything was ok. Plan to never use the app again!!!
RAYMOND B.Quick and easy.
Gerald D.Wash your vehicles. Make your app. more understanding. Improve GPS readings. Sent me on a goose chase back to where I started. Lit area to check for damage or clear x's on truck.
SHARON J.👍👍
BRENT B.Everything was handled in a professional, friendly, and timely manner…we will definitely be recommending the Uhaul at 1521 Lindamood Lane, in Burlington, WA, to anyone needing Uhaul services.
Robert G.The location person was very knowledgeable and thorough. The spot where the trailer was sitting was a bit awkward. It would help if the area was mowed so you could anticipate the slope and see where to walk.
ALAN V.I had made a reservation to pick up a truck at the ACE hardware location in Mount Vernon for 6:30 AM, but there was no truck there when I went to pick it up. I checked the app and it said my reservation was now at the location listed above, but at 12:30pm, 6 hours later than required. I asked about the $50 credit since there was no truck when I had reserved one, but was told to read the fine print... gee thanks. I want my $50 refund. please contact me : Jake@valleycabinets.com
JACOB AARRON K.Mike was especially cordial and accommodating leading up to the pickup; enjoyed interacting with him. If based on that alone, I'd rate "excellent" the location, from an overall perspective. But I downgraded the rating due to a small selection of moving supplies available. Granted there's not a lot of space inside the small office, but it would be nice to have a bit more selection of product, such as a TV packing box and a couple other special-purpose boxes. Yes, the very basics were available and appreciated, and it would have been nice to not have to make a separate stop at another retailer to pick up a TV box.
Jason R.Available near home Understanding u can't be everywhere Great experience, thanks
colin K.I reserved a trailer through my local Uhaul dealer. I was switched to another dealer which is 45 minutes away. I arrive to pick up the trailer and no one was there. I came back later (45 minutes each direction) and found they were closed for lunch for a 2 hour block in the middle of the day. When i went to return the trailer there was no one at the office so I came back the next day (again 45 minutes each direction) in order to return it. All this time I passed my local dealer who had trailers sitting on their lot. When you make it hard on a customer they will try to find an easier solution to their need.
david L.Severe damage to the front end of the truck, graffiti on the whole side of the truck, a giant gash in the side wall of the back tire, and 70 miles away from the location I made a reservation is hardly what I call a pleasurable experience.
Ryan B.Very nice motorcycle trailer. Check in and out very seamless - and the rates were good.
Scott J.Floor had riveted square piece which broke while I was off loading my stuff, causing me to twist my right knee
Christie H.The guy who was working there (I forget his game) was helpful and accommodating.
anthony A.The staff was super helpful and friendly.
Dorothy M.See comments above. Sorry but you can't fix what you don't know is broken.
JOHN R.The on site manager Mr.M. was very informative and explained how to use the equipment and how it operates. Experience and knowledgeable and great services. I will definitely recommend this place.
jesus H.This location doesn't have room to back up or turn around with a trailer. To drop off a trailer you have to back up (while blocking coming and going traffic) onto a dirt and muddy uneven spot that slopes down to a field. If you're an expert backing up with trailers in tight spots on muddy fields with cars coming and going this location is perfect for you
william B.Mike onsite was friendly and quickly answered the phone.
Paul F.Aucun
gary H.The UHaul Representative Mike Commacho is always polite and friendly. His easygoing and organized manner is why I always rent from him. Merci.
CHARLES H.cant improve... MIkes the best!
kathy R.