Le client n'a pas laissé de commentaire.
Orlando M.
Customer Reviews for Aims Self Storage Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Quick and easy service and trailer hook up.
Arthur James T.First of all the app is useless. It never works for me! So I wasn't sure where to park, but I called the next day to make sure everything was ok, and our truck was returned ok. They were very nice on the phone.
Deborah T.The moving manager Marcus and the store employees were very helpful. I would recomend this business to anyone looking to store there items, and for moving. These people are great
PENROSEFREEMAN D. | Expérience généraleGreat job!
LARRY K.The service was wonderful and accommodating for my needs. All questions were answered timely and I never had any problems for the length of my rental. Clean, well maintained and safe . Highly recommend
Nancy F. | Expérience généraleGreat service and wonderful people!
Natalie C.Very well organized and professional staff. Highly recommend this location.
MICHAELDAVID B.quick checkin and checkout. The back of the truck was dirty and I had a problem getting it out of park. But I felt heard when I raised it. Other than that, it went very smoothly. I put too much fuel in the truck and they gave me a partial credit for that. Overall, I felt this location was fair to me.
JILL L.Everyone is always friendly and helpful, and has always gone above and beyond to help Hornell Partners for Growth with anything we need
Valorie W. | Expérience généraleMaintain at least a half tank of gas
brandi N.Great group of folks there in AIM in Hornell U-Haul rental
JOHNGERALD W.The attendant was abrupt , pushy and was not forth coming with needed information.
MELVINC C.Was told a 16 ft. truck would be adequate for my home size, I even came back a second time to tell them what I had and they still told me the 16 ft. truck would hold it all. It did not and consequently we had to make a second trip that day for a 41/2 hour move. Also the television box did not fit my 36" TV as it was supposed to do so I could not use it.
Belva B.The mileage was off by over 1 000 miles due to where I picked it up and they tried charging me for 1 009 miles when I went 62.
Sarah M.no improvements needed. very helpful!
ANNETTESUE M.Nothing to improve upon! One of the best rental experiences I have ever had!
Annette M.The drop off was easy and efficient. Top marks all around.
Vincent B.Windshield was extremely dirty inside and out. No washer fluid either.
curtis C.have dealt with them a few times very professional and helpful
DONALDPAUL S.I had a tire blow out and roadside side assistance brought a new one. The uhaul representative followed up to make sure that I was taken care of.
Terry W.Before dropping off our truck, we put gas in it to bring it back up to the 3/8 tank of gas that was in it when we picked it up. We have now been charged a ridiculous amount to put 6 gallons of gas in. We want this amount reversed and credited back to us. First, because there was NOT 1/2 tank when we picked it up, second because there is no way that it took 6 gallons to get from 3/8, where we left it, to 1/2 tank, and third because of the horrible service we have received and shady business operations.
Kimberly H.I will only say how grateful I am Mary was able to assist me.
AMELIAL D.Truck a little high for older ppl to climb in the cab of truck, maybe add one more step? But other than that we had zero problems. We liked that it was automatic and easy to drive.
TIMOTHYPATRICK H.Thank you again.
D'Shaun B. | Expérience généraleWe were in need of a truck or van on short notice and they were able to accommodate us quickly. They did a great job and I would recommend them highly.
GEORGE D.A very nice business, with a great inventory of moving supplies. Personable people, efficient check in and returns. More UHaul locations should be like this one.
Kim H.I drove a new van with only 17360 miles. The vehicle was clean and drove well. The price was very economical.
THEODORE W.More trucks available to rent. Also the website isn't accurate to what's actually available.
BARBARASUE M.The staff were great and kept me informed. The truck I ordered was not going to be available so they called to inform me well in advance of the alternative vehicle they could provide. I appreciated this because it gave me peace of mind knowing I would have a vehicle when I needed one. Once I arrived, everyone was friendly and helpful. I overheard them talking about another customer and how they could better serve him when he returns. I thought that was great. Another customer was at the wrong place for his Amazon return but they took the time to explain how he could best be served going forward. They clearly are customer focused at this location. I HIGHLY RECOMMEND this location.
SIMONE F.Mary was the Bomb! She went the extra mile for customer service. Uhaul needs to let customer know 48 hours in advance where and when pick up is. I found website check in to be confusing and could not complete.
lisa H.You low life scum bags. My requested pick up location was Greece NY not 90 miles away. You didn't bother to let me know until 6:50 pm the night before. Then everyone of your call center $5,5 per hour, don't give a damn employees first statement started with “did you read the paragraph that said …â€. Yes I did, do you know what RESERVATION, means? Not only was the car carrier in HORNELL, the truck was in Bath. Wow, you really know how to screw your customers.
EUGENE M.Great customer service. Fast easy transaction.
JOSEPHE S.Great service!
ROBERTAMORY JR M.Nothing all was good.
Kevin N.Better coordination with the labor service provider. My first one called to confirm and had the wrong time of day so I had to rebook with another 2 days prior at a much higher price
Gregory S.They called me because they said that you all were supposed to be back at 9:30 but we didn't check out from picking up the U-Haul that they previously to 1130 but we still got charged I told him about my experience with you all and he said that there was nothing that he could do to help with all of the fuel that we had to put into it because we did not rent from them
WILLIAMF W.The checkout process via your app took about 2 hours. I couldn't even complete the check-in process which resulted in an extra day rental. Your CS staff hung up and disconnected me numerous times. Trenton was the only rep that provided great service. AIMS was great, my UHual experience was terrible- so much that I begged my niece to try Penske for her move this weekend, and I'll never, ever use UHaul again in my life.
Jessica C.Rien
James C.Improve your online check in process. Took me over 45 mins in 90 degree heat to get the keys.
Kristie C.Was hard to get the smaller uhaul. Too many large trucks and not enough smalls
STEPHANIE RAYE S.I rented this space for just over a year. The owners were extremely helpful and accommodating at all times. Highly recommended!!!
MATTHEW G. | Expérience généralei would highly recommend your storage company
patricia b. | Expérience généraleWas there since 2007 and never once had a issue , owners are very nice and helpful !! I would and have recommended people to them and will continue to do so .!!!!
ROXY A D. | Expérience généraleTop Level Experience!
Holly D. | Expérience généraleHad my storage unit for a year. My first experience with this. I was very pleased that all my home items were in great condition, as well as my storage unit was clean and dry when I finally moved my stuff out! Merci.
Katrina B. | Expérience généraleI would definitely recommend this storage facility. I give it 10 *'s. The staff was so friendly and very helpful. Thank you to the staff. I really appreciated your help when needed.
BRENDA S. | Expérience généraleThe employees are very accomodating.
Dolores H. | Expérience généraleStaff were always helpful when I had questions or concerns. I would certainly use the facility again if I needed the storage. Merci.
JILLIAN F. | Expérience généraleEveryone here is always helpful, it's a great, safe place to store things!
LYDIA M. | Expérience généraleEveryone was great to work with at Aims.
ROBERT K. | Expérience généraleMerci.
MICHELLE R. | Expérience généraleeverything was great, very nice people and very helpful. unit is awesome and will be more than enough. we will be referring aims storage to our friends as well
Privacy R. | Premières impressionsclean units and friendly staff
Privacy R. | Premières impressionsEverything is great. I won`t actually be moving into the facility till next month due to a lack of funds on my card.
Privacy R. | Premières impressionsOwners are absolutely WONDERFUL! These people should receive some kind of special award for helpfulness. They are the best!
Privacy R. | Premières impressions