Customer Reviews for Air Base Mini Storage
(Concessionnaire U-Haul dans le voisinage)

1297 évaluations

2453 S State St   Dover, DE 19901
(S Of Rt 10)

(302) 697-2054

Location Hours

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 2h pm
  • Dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(302) 697-2054

2453 S State St
Dover, DE 19901
(S Of Rt 10)

Services dans cet établissement :

Location Hours

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 2h pm
  • Dim : 9h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty Jean S. 
Évaluation :
5

The following comment is about UHAUL,not Air Base.IT IS STUPID TO MAKE PEOPLE DOWNLOAD THEIR ID via smartphone!!!!! The people at Air Base helped me through this ridiculous procedure. They are awesome people. I will never use Uhaul again as long as you continue this assinine policy.

DAVID Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

The staff was extremely helpful and courteous. They didn't have the van I requested so they upgraded me to the smallest truck for the same price. Kudos to them! ðŸ'ðŸ'

fredy M. 
Évaluation :
5

The customer service here is phenomenal!

valorie T. 
Évaluation :
5

Awesome friendly service

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH C. 
Évaluation :
5

When speaking to site, suggested they have someone look at driver door latch. Door does not latch and stay latched riding down road. Could cause accident if camels open going down road. Driver door alert because it doesn't latch properly is concerning and distracting while driving.

Claudia J. 
Évaluation :
5

Check windshield wipers before renting a truck.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulette W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ILLYA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
5

I LIKE GOING HERE FOR OUR LOCAL RENTALS. EASY AND NO HASSLE. PRETTY FRIENDLY. IN AND OUT. TIM

tim W. 
Évaluation :
5

Jen who helped arrange my rental was super helpful and knowledgeable. Would highly recommend!

jennifer B. 
Évaluation :
5

The lady at the counter was very courteous and professional-a very positive experience. Thanks

Satish P. 
Évaluation :
5

To be honest I had a great experience. The staff was very professional

MARCOS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Excellent

edward A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H. 
Évaluation :
5

Excellent experience, met my needs for additional storage.

peter e.  |  Expérience générale 
Évaluation :
5

We are satisfied

CHRISTOPHER TERR L. 
Évaluation :
5

There was only one guy working in there at the time I arrived to return the equipment causing a line back up. I recommend u have more then one sale associate working to serve the customer. I was late for work because of the delay.

sakpeh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW F.  |  Expérience générale 
Évaluation :
5

I rent my Uhaul trucks exclusively from Air Base Mini Storage and Uhaul in Camden (Rising Sun), Delaware. I have now learned how to reserve online, upload my drivers license and it is so easy to check out when I arrive to get the truck. Returning is just as easy. More importantly, the young lady that works there is so nice and helpful.

Bruce C. 
Évaluation :
3

I requested no contact pickup, but the truck I was provided was behind a fence and inaccessible, which required me to go inside to finalize my rental. I also requested, and paid to rent a dolly, but they didn't have one available when I picked the truck up. So I was left a bit inconvenienced during my move. The location was convenient to access and the employees were very friendly and helpful. I would use this location again if they could guarantee to provide the equipment I rented.

Gregory M. 
Évaluation :
5

My experience with Airbase mini storage was amazing. It was so much easier than I thought it would be. Very friendly staff!

Adam K. 
Évaluation :
5

Great lady, nice service there.

Carmen S. 
Évaluation :
5

I reserved a truck at a location closer to where I am moving. 2 weeks in advance. The night before I was supposed to get it, the email said it was at another location 7 miles away. I guess it was ok for Uhaul but I am the one paying for the extra 14 miles at 1,29 a mile. Our budget was tight enough as it is. When I called th 800 number of uhaul the person said "its only a few extra miles"-out of my pocket! Customer service didn't care. I told the new location where we picked it up and she couldn't do anything about it. Other than that the service was great. I wish they would give you more notice and understand that the customer is paying for all the extra mileage.

Thomas H. 
Évaluation :
5

Vehicle was well preserved for > 140K miles. Significant vibration at 60 mph. Agent was very helpful and professional. My first pick for truck rental.

jeffrey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDSON C. 
Évaluation :
5

The lady that helped me was super nice and very thoughtful. Will definitely go back when I need a u haul.

TUESDAY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
4

Jennifer was very helpful. Also recommended a person to help unload. He was very helpful.

Randall S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
4

The largest truck I could rent was a 26 foot truck. I had a lot to move. It took 2 & 1/2 or 2 & 1/4 truck loads. I told them I did not need blankets or a hand truck. Upon opening the back there was a hand truck that took up space and several blankets above the hand truck. They could NOT be removed to make room I caused me wasted space, that I paid for. In the past, U-haul trucks did NOT do that. It was very annoying.

Saltora G. 
Évaluation :
5

Great service as always.

david K. 
Évaluation :
5

No improvement based on my interaction.

Thomas S. 
Évaluation :
1

I had chosen to use mobile pick up to pick up my truck outside of business hours for the Furniture and More location in Camden DE. I confirmed my reservation and location 48 hours ahead of time with uhaul. The person confirmed that my truck was at the location. When I arrived that morning to pick it up the mobile pick up option wasn't working - I called uhaul customer service and they told me that the closest available location for the equipment that I needed was 45 minutes away. Whoever I talked to gave me the number for the scheduling department. I then called the scheduling department and this person gave me the same information. After going back and forth with this person and explaining how this was a HUGE inconvenience for me, she switched me to another location a few minutes down the road that had a truck I could use. The location I was switched to was not available when I tried to book my reservation. Why did my mobile pick up not work when I had confirmed the location and equipment availability ahead of time? Why was this not communicated with me until the last minute? Why did I have to talk to two people before my problem was fixed? I'm sure that I'm not alone when I say that my moving day was very carefully calculated and scheduled down to the minute when it came to the time I needed to pick up my truck and get on the road in order to get to my destination at the time I had scheduled for my movers to arrive to help me unload. This experience with uhaul was terrible. If I could rate this 0 stars I would. I've also had an issue with uhaul mobile pick up in the past at a location in Philadelphia. My truck was not there when I needed it to be after hours and when I called the location the guy who answered the phone yelled at me and said that he wished uhaul would stop telling people that there were trucks available when the truck size that I had reserved DID NOT EVEN FIT ON HIS PROPERTY. It is ridiculous. Uhaul should not have mobile pick up as an option if they can't come through and fulfill the needs of people. A moving company like this should be 24/7. Very unprofessional and unforgivable experiences.

Breanne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan M. 
Évaluation :
5

The windows were extremely dirty; I had to clean them prior to our trip to Maryland; other than that I had no issues with the truck.

nicole G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
5

I just didn't like that I had to pay a whole complete month for only 2 day of service when leaving. I really don't think that that's right. That information should have been shared with the customer at the beginning for better understanding. Yes, I feel like that month was stolen from me. I was gone (vacated) on the 2nd of that month.

Michael B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

theresa S. 
Évaluation :
5

very personable -- great location.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adwenna W. 
Évaluation :
5

The service was good, I was checked in quickly and the equipment was ready to go. Very organized and clean.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brentton M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

This location was excellent and it was because of the staff

kimberly D. 
Évaluation :
5

Everything was professionally done. Receptionist was to the point and very pleasant.

tyrone A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colleen P. 
Évaluation :
5

Wasnt the locations fault but truck was rough and needed repair

Christopher N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
3

It was an inconvenient pickup for us and out of our way.

antonette H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larona P. 
Évaluation :
5

This was one of the most clean and friendly atmosphere of U-Haul sites that I have ever used!

Marta S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

N/a

anna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon C. 
Évaluation :
5

Teresa had our truck ready in the parking lot to drive out! No backing up to get out. Everything was set. Pads were in the truck. She is an excellent representative!!!

Dan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberlyann B. 
Évaluation :
5

Nothing everything went well.

WALTER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Selected contactless pickup but when I arrived I still had to wait in line for the keys. Not sure what was the point of mobile pickup.

sharon L. 
Évaluation :
5

Excellent equipment and great service

ALFREDO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert I. 
Évaluation :
5

Easily the best U-Haul location I've used. Truck was clean and ready on time as promised. Customer service was great as well from check in to turn in.

Jesse K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
3

I did not drop the dolly off with the truck. I didn't want to leave the dolly in an open truck without a lock, just in case someone stole it and I would be accountable. .

Ronald B. 
Évaluation :
5

State Street Uhaul is the best. Friendly staff makes you feel like family. I always go there and I've never ever had a bad experience.

Douglas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce B. 
Évaluation :
5

Great experience and great service!

francesca S. 
Évaluation :
5

Merci.

browne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
4

Friendly service, quick.

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hillary D. 
Évaluation :
5

Very help and had everything ready for a quick check out. Excellent emplacement!

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G. 
Évaluation :
1

I reserved the uhual for 24 hour rental. I was told upon picking up the rental that I had to return it well before the 24 hrs. I spent over an hour on the phone with waiting/talking to a representative. I was transferred to the wrong representative during that time. I will NOT use uhual after this experience. I had to make all new arrangements because of your mistake! I was made to feel like it was my mistake even though it is not listed anywhere that you are not guaranteed the 24 hr rental. This is very poor business and unprofessional

Jeffrey S. 
Évaluation :
5

Lady behind the desk was very helpful. Thank you

Surdell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis L. 
Évaluation :
5

I highly recommend Air Base mini storage u haul location to all whom wish to make their move less stressful other locations seems to be clueless and unprofessional at times. Jennifer is always pleasant and will promise to get you what you need. Thanks for your kindness and keeping this location a warm and friendly environment.

Eva S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hector M. 
Évaluation :
5

Nada

Russell R. 
Évaluation :
5

Courteous service convenient facility.

Richard G.  |  Réservation 
Évaluation :
5

No complaints

MARGARET B.  |  Expérience générale 
Évaluation :
5

I had my storage unit almost 8 yrs. never had a single prob. The fees did go up but I think it was less than 5 $. Very happy with their services.

ADAM L.  |  Expérience générale 
Évaluation :
5

Rm rented was gd for what we needed.The hrs 24/7 perfect.Mgr professional and helpful.The only prob was discussed already.Need more space for comments.Will recommend!Would make a suggestion.

TIMOTHY B.  |  Expérience générale 
Évaluation :
5

Excellent Customer Service. Storage unit was very clean. Easy access to unit . Definitely would recommend this facility.

christopher f.  |  Expérience générale 
Évaluation :
4

Very clean, well maintained. Only issue is that outdoor units seem to be falling apart. (Unit D26)

SAVANNAH R.  |  Expérience générale 
Évaluation :
5

Fast and easy move in after online request placed.

AMBER D.  |  Premières impressions 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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