Customer Reviews for Airlake Self Storage
(Concessionnaire U-Haul dans le voisinage)

27 évaluations

21470 Grenada Ave   Lakeville, MN 55044

(952) 469-2662

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(952) 469-2662

21470 Grenada Ave
Lakeville, MN 55044

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 4h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

I was not told there was an inspection that would be texted to me after I got the rental, didn't realize till I got home and the link was no longer valid. Let people know that they have to complete the inspection prior to leaving and warn them about returns after hours(do it online or pay a $20 "convenience" fee), I almost paid an extra $20 because of fine print, which I hope is not intended to cheat people out of money.

David K. 
Évaluation :
3

Did not really do much to review the equipment with me.

Tim H. 
Évaluation :
1

No one was at the pickup location. Had to call and get someone to come and meet me. Waste of my time

michon W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mikel D. 
Évaluation :
1

No one at the location when I arrived. Had to wait twenty minutes for someone to show up to give me the Keys. Returning the vehicle through the website was excruciating. Web pages failing to load another half hour just to get through return process. Lady at the counter rude. Overall terrible experience

Tyler A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel E. 
Évaluation :
4

Provide instructions on your website/app if you need assistance with the locations services on your phone. It cost me about an hour of time.

BRIAN V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Beatrice C. 
Évaluation :
1

I will never do remote check in again. Big pain in the butt. Had no idea they would need more verification by calling people. App would not pick up my location. When I reserved the truck the rep that called me could have clued me in to all the extra verification requirements.

Gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN W. 
Évaluation :
5

Checking out the truck and returning the truck online were not possible. I rented the truck starting at 9am but needed to wait until they opened at 10 so I could get it. Very unhappy with online aspect. Donna at Airlake storage was very helpful.

Katelyn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jolene S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwyn Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

it was clean but found out air conditioning didn't work. the gal was nice enough to tell us b/f picking up but we were ok with it as went only a short ways

Nancy Marie S. 
Évaluation :
2

Nobody there when I arrived at scheduled pick-up time. Had to call number on the door and wait to be contacted. Over 30 minutes to simply pick up the vehicle. Hot day and AC did nit work at all in the truck.

Scott C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Greg A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

Wonderful customer experience.

Mark L. 
Évaluation :
2

Here is my biggest complaint. We got there at 8:30am and was told we had to do check in online. So we started the process and could not continue. So I called Uhaul and supposedly we were signed up for a reservation time, which was unknown to me. Then once we got that figured out we were told the key would be in the back of the truck. So we continued the process and the key was not there, I guess it was in a secure area that needs passcode to get the key. Which I get, but it took us over an hour to get the key due to all of this, plus getting approved on your website. After all of this, there was no covers that i ordered. This really pushed me away from uhaul for the future. I have always enjoyed using uhaul but this really affected us for what we spent to get a uhaul.

Matthew D. 
Évaluation :
5

I had an excellent experience. Darla was amazing.

James E. 
Évaluation :
1

Business was closed signs and key drop were not visible from the road. Drove around for an extra 10 minutes trying to find the place. Luckily I had a smart phone and could do a mobile drop off. Not everyone has a cell phone with data, don't just assume. If you are going to have someone drop a truck off at a closed location it should be CLEARLY explained to them that they will need a smart phone to complete the process. What a pain in the ass.

Kent V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick R. 
Évaluation :
5

I ordered a dolly and a dolly was not included in my order.

Kelly P. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page