The staff was very informative. When I returned the truck I was having some issues with the return app. They took care of everything and I dud not have to go back in the next day. Would definitely recommend the Airlake Self Storage location.
lorelei L.
Airlake Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lakeville, MN 55044
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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This was one of my worst experiences renting anything and I would recommend you remove the U-Haul items from this location. I had an appointment set for 3PM and no one was present. I completed all the paper work, provided my credit card and checked in on line. I call the location to let them know I had the trailer and spoke with a contact. They clearly understood what was going on - I was called the next morning by this location stating they had listed the trailer as stolen and I had no paper work. I explained this isn't correct and I had the paper work and had paid for the trailer. Six calls later I thought I had resolved everything. I dropped the trailer off in the same spot that afternoon. Today I received a email detailing I had delivered back the trailer. I took picture of the trailer verifying it's in the same condition and back. I now think it's resolved. PLEASE pull their U-Haul contract; if you don't your making a vary big mistake!!!!!!!!!!! Kirk Hazlett 952-469-1754
Kirk H.No staff in site. The phone number for the person to tell me the access code for the keys was not obvious. The phone numbers on the door were also for the self storage facility and finally reached someone in the third number listed at 3 pm on a Thursday. Instructions for returning the truck aren't clear until you realize with the signage to go to the uhaul.com/share. Returning the truck requires smart phone and taking multiple pictures and more time than I expected. Signage could be improved, or verbal reminder when getting the access code how to return the truck.
David C.Customer service worker very personable. Everything went smoothly.
Daryl K.Bad customer service
David C.