Excellent service! Professional, friendly, and helpful. Clean facility and truck.
Alex G
Customer Reviews for Airport Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Front tires were badly worn on outsides obvious allignment issue, windshield wipers were also dried out and crappy I discovered the next morning.
Richard GThe owner is amazing
Augusto NNo improvement needed. Everything went extremely well. The gal who got me checked in took very good care of everything, very nice to work with! I would come back here again!
Christine NThey put extra charge . Use to go here regularly but not anymore .
SHAYANN HWe tried to use the U-Haul app to pick up and when we called the 800 they stated you have to be on site to get it to work but it still didn't work. Then my manager then had to call back the 800 number and they sent her 14 miles away to pick up a truck. The website also didn't work.
Ali HWe rented a trailer to tow a vehicle on and one of the straps was cut so we had to go buy straps in order to use the trailer.
Thomas Calways good service
Johnny WAll good!!!
Stephen DExcellent rental and drop off location! Have used it numerous times and they are extremely friendly!
Christopher KThe UHaul I got was almost out of gas and I had to fill it up from the start. Then I got charged a gas fee because I didn't have enough gas when I turned it in. If people are getting charged gas fees then the tank should be full when picked up not on empty.
Arter BThe seats were covered in dog hair and I am allergic and have asthma so it was rough. Also the left turn signal bulb wasn't working. After dropping off the vehicle the employee informed me that they were aware of this issue but were waiting for corporate. This was a poor excuse and a safety issue for a part that costs under 10 dollars and is easily replaced. Kind of disappointed and we rent from you guys often. First time using this location.
CHRISTINE WEverything was great
chris aJoy from the return facility provide assistance with the release of the straps. Provided excellent service.
AARON Mnothing
Joesph EDog free roaming through the building, waiting at door to great customers. Dog might be fine with customers, but be aware that some customers might not be ok with the dog for whatever reason. Merci.
Jesse dWould be helpful if I was warned about mileage limitations, apparently mileage was calculated based on a road that was closed shortly after I picked up truck.
Ronald Hquick check out
WILLIAM COriginal dropoff location was at 1901 Hickory. It was atrocious and very hard to get to. I would recommend you cancel this drop off location.
Keith KEverything went smoothly. Associates were friendly and professional.
Sandra FTruck was really dirty on the outside and smelled really bad on the inside. Besides that the truck ran great and worked good.
Jacob DNo improvement needed! Everything was wonderful!!!
Jennifer MNo improvement needed. Great customer service!
Juli TShe is/was the nicest and most helpful with any question I had. I have dealt with this particular drop-off location in the past, and I have always had a good experience.
JULI TExcellent, friendly customer service. Facility and truck very clean. Easy rental and return.
Jody TThe U-Haul representative was excellent!!!!
WALTER Meverything was good👍
Richard WAt this location the associate was kind and friendly.
LAWRENCE CWhen I made my online reservation, I declined insurance for my in-town cargo van move. When I arrived at this location, however, the lady at the counter (with a skiddish rescue dog that repeatedly growled at me) told me declining insurance was not an option, so she made me pay an additional $15 for it or forego the van rental. I had to call customer service the next day for a refund which will come next week. What she did was unethical. Beware!
Barbie VWet clean place and super nice counter person
RICK CI didnt talk to anyone they were closed and i was only dropping off the truck and trailer
KATHRYN JThe location was great and very friendly. My truck looked good to the eye. The tires was dry rotten and I was stuck on the side of the road for hours waiting for the tire to be fixed. Then when my card was ran I was not compensated for the time and inconvenience for setting on the side of the road for hours. But that's not a problem of the store that's a company problem the way I see it
JOHN BMake it cheaper when on vacation that’s a lot of expense
DANIEL MWell for starters I was billed twice in my card. Secondly the back Was not swept out however I made sure to do so as to not leave it a mess for The next person
Aaron HWe were told it was a 24 hour location.Not the case.
JAMES AMade a one-way move from East TN to West TN. U-Haul was great to work with, no hiccups from pick-up thru drop-off and affordable rate!
Thomas PNo personnel were dealt with. I dropped off the Uhaul using the app and it was awesome! Thank you! -db
David BKeep doing what you do! Great service all the way around. Mike
Michael Jeverything was as it should be
Johnny WTruck was real rough riding and hard to hold in the road
Johnny BDeanna was awesome.. She made it pretty quick and easy. Very professional and polite young lady.
Sidoney B