Customer Reviews for Airport Self Storage
(U-Haul Neighborhood Dealer)

799 évaluations

3760 Campus Dr   Newport Beach, CA 92660

(949) 202-5031

Heures

  • Monday–Saturday
    10h am à 12h pm / 1h pm à 5h pm
  • Dimanche
    De 11 h am à 3 h pm
Heures d'ouverture spéciales
  • 12/24/2022 - 12/25/2022: Fermé
  • 12/31/2022 - 1/1/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(949) 202-5031

3760 Campus Dr
Newport Beach, CA 92660

Services dans cet établissement :

Heures

  • Monday–Saturday
    10h am à 12h pm / 1h pm à 5h pm
  • Dimanche
    De 11 h am à 3 h pm
Heures d'ouverture spéciales
  • 12/24/2022 - 12/25/2022: Fermé
  • 12/31/2022 - 1/1/2023: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarabella L. 
Évaluation :
5

Great service. Super easy, friendly employee, and the truck was new and clean.

Michelle L. 
Évaluation :
5

Very helpful Easy In and out

Lare W. 
Évaluation :
2

The person onsite made me late for an appointment because they didn't open on time. He said he overslept and was 1/2 hour after open late.

Ron M. 
Évaluation :
3

The vehicle I rented was governed and could not exceed 75 miles per hour. I took the vehicle to Idaho where the speed limit is 80 miles per hour. This speed restriction was very negative for me because 1) it was unsafe not to be able to go the speed limit 2) passing slower vehicles was either impossible or unsafe, 3) gas mileage was terrible because I had to push the accelerator down all the way to the floor just to achieve 75 miles per hour, and 4) because there is no cruise control, my leg muscles were tired because I need to keep the vehicle pedal down to the floor almost the entire time. I should have been told about this limitation when I rented the vehicle. Large trucks can go faster. this makes no sense. I am very unhappy at the present time as I have rented UHaul trucks before and not experienced this speed limitation!!! Very bad!!!

Mark C. 
Évaluation :
5

Easy pick up and drop off Nice guys

Lare W. 
Évaluation :
4

The customer service was literally offensive. I cannot understand how management would allow their employees to behave the way they did. The van I rented wasn't available and at first the rep was nice and called another store to get me the same van when I said I was uncomfortable driving the larger truck. When I went to the car the friend I brought to help me told me she was on a time crunch and reassured me I could drive the bigger truck or she would and to just take it and let's get on with it. When I went back inside to ask for the truck not only was he super put out by this decision, he accused me of lying and made defense to my friend being stupid multiple times. I have never had such blatantly bad customer service in my life. Will certainly be helping about it too. To accuse a customer of lying is beyond.

Nichole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise M. 
Évaluation :
5

My experience has been great! The representatives of uhaul has helped me change my return time due to unforseen events. The process was streamlined and the representatives have been respectful, showed patience with questions and polite. Would highly recommend the uhaul off newport beach, ca near John Wayne Airport

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alton Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert B. 
Évaluation :
5

Jesse was very polite and helpful

mike R. 
Évaluation :
5

were very friendly

John B. 
Évaluation :
5

Fast and easy check in and friendly service!

Monica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Adriano D. 
Évaluation :
4

Very good customer service, but... Website showed Ford Transit, I got GMC Savanna. Van was almost new (3k miles) but already had strong cigarette smell. Also, doors were hard to close.

Rafal H. 
Évaluation :
4

Truck had lots of scratches & an empty gas tank

Hans K. 
Évaluation :
5

continue excellent job

TEODORO E. 
Évaluation :
1

A horrible experience. No service. Telephone experience was confusing with poor web instruction

roger D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS L. 
Évaluation :
5

Jesse did a great job, very efficient

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam L. I. 
Évaluation :
5

Great customer service. Would use again

Meranda A. 
Évaluation :
5

The representative that assisted me (name is Jesse at 3760 Campus Dr. Newport Beach CA) was fantastic! Extremely professional, competent, and made my experience a 5 Star one! Van was very clean, and Jesse took the time to thoroughly explain every detail of the process. Highly recommend this location!!!

Michelle W. 
Évaluation :
2

Place was hard to find and having to take all of the pictures requested before and after was a major pain. Whatever happened to customer service? Why didn't the Manager do it? My phone was dying, which made the whole experience not pleasant. Additionally, no one told me that i had to bring the tank back full! If i'm paying for mileage. Why should i pay for gas? I know, so that you guys can generate more money. That's all you try to do, and its a big blemish on your brand.

HECTOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent G. 
Évaluation :
1

The customer service rep was exceptionally rude, was angry I did not have a phone, refused to answer questions on usage of truck or return or do visual inspection. He locked office door when I wanted to let him know the fuel was lower than stated. Not only that he charged me double the safe insurance, but luckily I have a printout of original and charged me after hours return feel when I did everything correctly. He is a rude thief who should be fired and arrested. worst experience ever. DO NOT RENT HERE!!

KERRIE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
5

Everything was perfect!

JONATHAN S. 
Évaluation :
5

Vehicle was very dirty from the outside

JONAS M. 
Évaluation :
5

The manager of this location is excellent! I have rented several vehicles from him and he has always goes the extra Mille and help in my way he can. Thanks! Johnathan

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY L. 
Évaluation :
5

Have the U-Haul location umber instead of the U-Haul customer service line. I had to wait over 26 minutes to speak with someone to later have the transfer me back to the California call center from Regional.

CHERASAK B. 
Évaluation :
5

The guy working was extremely helpful

ANTHONY B. 
Évaluation :
1

Your computer program didn't work, difficulty in checking in and checking out. I was overcharged and when I tried to call in to dispute the charge the wait was too long just because the excuse of Covid allows for poor service and delivery of goods. I've used UHaul service in the past and I'll never recommend it and yelp to all of the poor service.

PETER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy P. 
Évaluation :
5

Great experience. Efficient. The only feedback is to install better lighting in the parking lot. Pretty sketchy when I came to drop off at night.

Stacie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAINE H. 
Évaluation :
5

Great service â€" although the uhaul said keep in the green for better mileage â€" but whenever you have your foot on the gas it immediately goes to red ? Good idea, but not possible

Robert A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER S. 
Évaluation :
5

Staff is very friendly and helpful!

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILLIANISABEL D. 
Évaluation :
5

There was some issues when initially turning on the car and getting it to move. That did take up some time but, the worker was able to get it to start. Everything else was amazing!

VANESSA A. 
Évaluation :
5

Excellent and Phenomenal Service!! Highly Recommended. Merci.

KRISTEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliz S. 
Évaluation :
1

App would not allow me to book online, store computers was not working

ELIEL G. 
Évaluation :
5

Fantastic experience!!! Wonderful staff and very organized.

EILEEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HADIS M. 
Évaluation :
2

Drop off was a nightmare. They didn't know what they were doing and were so confused. It was a simple drop off that took forever

Jae L. 
Évaluation :
4

Van was dirty but it was a newer van and drove nicely. The UHaul saleswomen was very efficient and friendly (forgot her name).

STUART B. 
Évaluation :
1

The assistant manager Eli was extremely unhelpful and combative. She did not help us when we returned our rental before 4pm. Instead she stated that she was already doing her reports. She would not provide me with any confirmation of the return even though we returned the keys to her in the lobby. She further threatened to call the police after it became closing time. Being a former manager I do not believe she was properly trained if at all. Being upper management should mean thta she is the best person for the job. My interaction with her would make me belive otherwise. Her overall behavior was demeaning and she just lacked any care or concern. It was a simple request to do her job and check in ny vehicle and address the issues we had with filling the tank at two different gas stations. Instead I had to contact uhaul directly and ask them to make notes on the situation. I have never had any issues like this at usual including today, the very next day when I had to rent another truck for day 2 of our move. The other location was great and knew of the assistant manager who had the unfortunate chance of meeting the day before. Please look into this employee as she has no customer service skills at all. This includes the pick up where she was equally off putting. I would not employee her at my place of business because I would be devastating to know what she is doing without anyone looking. Just awful.

MELISSA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNA A. 
Évaluation :
5

Using the app after hours was complicated and frustrating. Luckily, I arrived as one employee was leaving and she helped walk me through it. Many of the steps I completed before hand to expedite the check in process had to be completed again. If it wasn't for the employee who waited with me even though she clocked out already, I would have gone somewhere else to rent a truck. I didn't catch her name, but she was very helpful and kind.

Caitlin S. 
Évaluation :
5

This location and self check-in service were great. It was super quick, easy, and convenient. I'm not sure what the person's name was that helped me when I dropped the truck off that afternoon, but she was very friendly and helpful. I had never driven a U-Haul before, and was very pleased with my first experience.

Gabrielle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amirnader A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDALL N. 
Évaluation :
4

Size of place made it difficult to see where to go because I already checked in online but had to wait a while

Jaclyn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel D. 
Évaluation :
1

I returned the truck on time and then was charged for an extra day. There was more gas in it than was when it was picked up. There was also supposed to be a discount due to the issues obtaining a truck even with multiple reservations, they would not give any information regarding this issue. Mostly I am upset at being charged for an extra day when it was returned on time. The time they said it was returned is false and I have proof of that

Allison W. 
Évaluation :
2

I had reserved my uhaul a week in advance for a location near my moving address. The night before I was to pick up my rental, I was notified they didn't have the equipment at the location I had reserved at. Then they made me go to a different location which did not allow the self pick up option neither. What's the point of reserving equipment if it won't be reserved? Therefore I'm sure I had to pay for extra miles that weren't due to my choice.

FRANCISCO R. 
Évaluation :
5

I requested the location next to the airport because I was flying in to rent the truck, and out from there again after using the truck locally. The reservation was changed in your system to another city, which would have been a great inconvenience to me. I called 1-800-Go-U-Haul and the scheduler was able to have a truck available at the airport location. The office staff was also very professional and pleasant to deal with. Thanks for providing great customer service!

JOEL G. 
Évaluation :
4

Do not change terms, charges and return time on final invoice. This is illegal, unfair and will cause me to go to another source next time I need to rent.

tom F. 
Évaluation :
4

Dropping off vehicle was super easy to drop off

Ivette F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
5

Van outside dirty but I didn't care.

rhonda B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trisha S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
1

Staff was awful.

Robin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen M. 
Évaluation :
2

I was not permitted enough miles to go straight from the Uhaul location > move out > move in > new uhaul drop off (one way grip) When i ended up 2 miles over (again, I never deviated from the most optimal route possible), I was charged with no explanation of how i could challenge the charge Give some lee way for mileage or at least bother to calculate the mileage needed.... Already paying over 160$ for your cheapest model for 2 hours, ridiculous that you found a way to charge me for a few more

James L. 
Évaluation :
5

The two ladies who worked there were so wonderful! I highly recommend this place.

Abraham C. 
Évaluation :
1

I was told the truck I reserved for a 10:00AM pickup had not arrived. They were able to find me a replacement truck, however this truck needed to be dropped back off at the original location instead of in Lake Forest like I had planned. I was charged extra mileage due to having needed to drive it further, as well as for gas even though it was returned higher than an 8th of a tank where I received it. Shoddy all around.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Taelor Stroud is an excellent manager. Outstanding customer service and amazing attitude. She really went out of her way to make sure we received the best service possible.

elhami N. 
Évaluation :
5

Merci

GEORG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio S. 
Évaluation :
5

Check-in person was very friendly and helpful!

William M. 
Évaluation :
1

Weird receipt and bad communication between Uhaul and customers.

Shih-Yuan Y. 
Évaluation :
5

Manager is so kind :). The computer / point of sale system for the UHAUL place is so slow! The UHAUL technology was freezing up and couldn't accurately scan my drivers license information. I believe there's something wrong with your OCR tool.

Trent F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bojana T. 
Évaluation :
5

I have used this location twice in the last two weeks, and the staff is just the kindest. I told them that, and they said that when people are moving and putting things in storage, they frequently are having stress in their lives and so the staff goes out of their way to be kind to the customers and not add to their stress. Love Airport Self Storage.

Jean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO I. 
Évaluation :
1

Got to the location, no one there!!! Waited 30 minutes!!! A phone number was on yhe door saying “be back soon”. I called and ttxted the number and no one replied. The lady gave me keys right someone had dropped of the truck. She didnt check or wipe the truck down as stated in yoursite after each use!! The previous renter left dolly and shears in the truck, no one bothered to come out n check!!! Very unprofessiional in my opinion! What you state on your site is not being done. Ive rented so many times before.....not good at all this time around. Truck was never sanitized!

Ramon M. 
Évaluation :
1

Very bad customer service! Not helpful at all. The old lady who was working there, were complaining that she hadn't had a break and she needed one when I asked about some details like how much is the late return fee (which btw she did not provide any info with that regard)

KAMYAR I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jirasak S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophie K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaun S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andreas B. 
Évaluation :
3

Staff was extremely nice but It seemed like they were understaffed. The wait was over 45 minutes long. Contactless check in was provided as an option but there were so many issues that it actually was easier to simply check in person and deal w the wait. Price was fair. I would rent from uhaul again but maybe not a place where such rentals are secondary.

Tran M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brooke E. 
Évaluation :
3

Staff was great and friendly but the lack of cleanliness to the UHaul truck was a bit alarming. During a Covid-19 pandemic, I would have assumed the interior of the vehicle would have been spotless at the very least. It was quite the opposite as dust and random debris participles were abundant throughout. After arriving to my office, I used sanitary wipes to wipe down the seats, doors and steering wheel and surprise, the wipes turned brown. Not to mention the dirt on the floor as if it was not vacuumed at all. Don't get me wrong, I don't typical expect a UHaul truck to be in pristine condition but this was well below my safety and health expectations.

Dante G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhongjiang Y. 
Non les évaluations ont été soumises pour cet établissement.

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