Great service â€" although the uhaul said keep in the green for better mileage â€" but whenever you have your foot on the gas it immediately goes to red ? Good idea, but not possibleRobert A.
Trailer Rental & Towing in Newport Beach, CA at Airport Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Newport Beach, CA 92660
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 5h pm
- Dim : 11h am à 4h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Newport Beach, CA 92660
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Staff is very friendly and helpful!JOSEPH C.
There was some issues when initially turning on the car and getting it to move. That did take up some time but, the worker was able to get it to start. Everything else was amazing!VANESSA A.
Excellent and Phenomenal Service!! Highly Recommended. Thank you!KRISTEN L.
App would not allow me to book online, store computers was not workingELIEL G.
Fantastic experience!!! Wonderful staff and very organized.EILEEN G.
Drop off was a nightmare. They didn't know what they were doing and were so confused. It was a simple drop off that took foreverJae L.
Van was dirty but it was a newer van and drove nicely. The UHaul saleswomen was very efficient and friendly (forgot her name).STUART B.
The assistant manager Eli was extremely unhelpful and combative. She did not help us when we returned our rental before 4pm. Instead she stated that she was already doing her reports. She would not provide me with any confirmation of the return even though we returned the keys to her in the lobby. She further threatened to call the police after it became closing time. Being a former manager I do not believe she was properly trained if at all. Being upper management should mean thta she is the best person for the job. My interaction with her would make me belive otherwise. Her overall behavior was demeaning and she just lacked any care or concern. It was a simple request to do her job and check in ny vehicle and address the issues we had with filling the tank at two different gas stations. Instead I had to contact uhaul directly and ask them to make notes on the situation. I have never had any issues like this at usual including today, the very next day when I had to rent another truck for day 2 of our move. The other location was great and knew of the assistant manager who had the unfortunate chance of meeting the day before. Please look into this employee as she has no customer service skills at all. This includes the pick up where she was equally off putting. I would not employee her at my place of business because I would be devastating to know what she is doing without anyone looking. Just awful.MELISSA G.
Using the app after hours was complicated and frustrating. Luckily, I arrived as one employee was leaving and she helped walk me through it. Many of the steps I completed before hand to expedite the check in process had to be completed again. If it wasn't for the employee who waited with me even though she clocked out already, I would have gone somewhere else to rent a truck. I didn't catch her name, but she was very helpful and kind.Caitlin S.
This location and self check-in service were great. It was super quick, easy, and convenient. I'm not sure what the person's name was that helped me when I dropped the truck off that afternoon, but she was very friendly and helpful. I had never driven a U-Haul before, and was very pleased with my first experience.Gabrielle S.
Size of place made it difficult to see where to go because I already checked in online but had to wait a whileJaclyn A.
I returned the truck on time and then was charged for an extra day. There was more gas in it than was when it was picked up. There was also supposed to be a discount due to the issues obtaining a truck even with multiple reservations, they would not give any information regarding this issue. Mostly I am upset at being charged for an extra day when it was returned on time. The time they said it was returned is false and I have proof of thatAllison W.
I had reserved my uhaul a week in advance for a location near my moving address. The night before I was to pick up my rental, I was notified they didn't have the equipment at the location I had reserved at. Then they made me go to a different location which did not allow the self pick up option neither. What's the point of reserving equipment if it won't be reserved? Therefore I'm sure I had to pay for extra miles that weren't due to my choice.FRANCISCO R.
I requested the location next to the airport because I was flying in to rent the truck, and out from there again after using the truck locally. The reservation was changed in your system to another city, which would have been a great inconvenience to me. I called 1-800-Go-U-Haul and the scheduler was able to have a truck available at the airport location. The office staff was also very professional and pleasant to deal with. Thanks for providing great customer service!JOEL G.
Do not change terms, charges and return time on final invoice. This is illegal, unfair and will cause me to go to another source next time I need to rent.tom F.
Dropping off vehicle was super easy to drop offIvette F.
Van outside dirty but I didn't care.rhonda B.
Staff was awful.Robin R.
I was not permitted enough miles to go straight from the Uhaul location > move out > move in > new uhaul drop off (one way grip) When i ended up 2 miles over (again, I never deviated from the most optimal route possible), I was charged with no explanation of how i could challenge the charge Give some lee way for mileage or at least bother to calculate the mileage needed.... Already paying over 160$ for your cheapest model for 2 hours, ridiculous that you found a way to charge me for a few moreJames L.
The two ladies who worked there were so wonderful! I highly recommend this place.Abraham C.
I was told the truck I reserved for a 10:00AM pickup had not arrived. They were able to find me a replacement truck, however this truck needed to be dropped back off at the original location instead of in Lake Forest like I had planned. I was charged extra mileage due to having needed to drive it further, as well as for gas even though it was returned higher than an 8th of a tank where I received it. Shoddy all around.Joseph S.
Taelor Stroud is an excellent manager. Outstanding customer service and amazing attitude. She really went out of her way to make sure we received the best service possible.elhami N.
Thank youGEORG B.
Check-in person was very friendly and helpful!William M.