Did not check in my equipment until they were contacted by field manager.Stacey B.
Customer Reviews for AJs Car Care
(U-Haul Neighborhood Dealer)
Pour nous contacter
Phoenix, AZ 85033
Services dans cet établissement :
- Mon–FriDe 9 h am à 6 h pm
- SamediDe 9 h am à 3 h pm
Heures d'ouverture spéciales
- 9/30/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I returned my uhaul and auto transport 2 days early. As I walked up the employers (3rd party location) were leaving for the day. They told me to leave the truck and trailer behind the business. One guy let me out the keys in the desk in the office. I still attempted the online return but the app did not respond. I could not upload pictures of the odometer and gas gauge. I returned the truck and trailer at 6pm. They did not check it in until 2:30pm the next day. I contacted U-Haul right after drop off over the phone and spoke to a Maria who gave me her email address to email her my pictures. She also notated my account that I dropped off the equipment and other details as to where I left the keys and truck. This was stressful because essentially that truck and trailer was still connected to me. Dealing with U-Haul was the most stressful part of my out of state move. Will never rent from them again.Stacey B.
Le client n'a pas laissé de commentaire.Antonio M.
AJ's car care was really confusing to pick up and at drop off it was so dark. The vehicle was in very poor condition. Engine light one gears not shifting it was a very bad vehicle. Also uhaul.com very difficult to navigate, no check in check out. The rate I gave the location is mainly uhaul poor is the rate I give.Esdras S.
Le client n'a pas laissé de commentaire.Sally B.
Le client n'a pas laissé de commentaire.Lisa M.
The service was fine but the location sucks because there is not enough room because of all the car repair businesses in the same location taking up all the room making it nearly impossible to navigate the parking lot with a trailerJames B.
Le client n'a pas laissé de commentaire.Rosemary F.
Le client n'a pas laissé de commentaire.Gabriela M.
They could be on time I had an appointment set for 2:30 but no one was there I had to wait almost 30 minutes for her to arrive. She was very polite and respectful but it was a bit of an inconvenience to have to wait.Karma F.
Le client n'a pas laissé de commentaire.CRISTHIAN D.
2 Mexicans jumped out of their car and threatened us. Very scaryVALENCIA J.
Bossy woman. Dirty place.Rick A.
Le client n'a pas laissé de commentaire.juan Z.
Le client n'a pas laissé de commentaire.Prentice W.
The office was difficult to locate. I requested a dolly and moving blankets when I booked the truck and trailer. There was not a dolly available and i was not given moving blankets. And the price was higher than when I booked it and I'm not sure why because I was not given a printed receipt. I had to buy a dolly at Home Depot.David F.
I was wrongly charged an extra day called about say they would fix it never did still waiting on my refundTheartrie J.
Le client n'a pas laissé de commentaire.Kaisha L.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.Robert M.
I called to reserve a 10' truck, I got to the location and they had already rented it out. Then I was told that I would get the 20' truck for the price of the 10' truck. I get my receipt and noticed, I was charged the full price of the 20' truck. On top of that, my online receipt said $61 and some change. My card was charged over $70. I was lied to and I will never go back to this location or recommend it to anyone.kelvin G.
Le client n'a pas laissé de commentaire.jose T.
Le client n'a pas laissé de commentaire.Kerry C.
Le client n'a pas laissé de commentaire.Francisoc V.
There is nothing you can do to improve the situation everything was excellent and went smoothManuel S.
Le client n'a pas laissé de commentaire.Randy V.
Just looked rinks dinkyJorge O.
Le client n'a pas laissé de commentaire.Clark K.
Le client n'a pas laissé de commentaire.Debbie B.
Le client n'a pas laissé de commentaire.elizabeth C.
El dÃa martes 8 de Noviembre entreguÃ© el camiÃ³n y no habÃa nungun personal, solo un mecÃ¡nico que me dijo que dejara la llave en un buzÃ³n. Muchas gracias por todoHeber T.
very poorly taken care of, there was a mummified cat where I dropped off the trailer.Matthew P.
Le client n'a pas laissé de commentaire.James U.
truck was dirty, mud in the cab and in the back. Right front tire was at 38psi (should be 90psi!!).David L.
Excellent customer service from Adriana. She's the best she deserves a pay rise.roman S.
Le client n'a pas laissé de commentaire.Karla M.
Le client n'a pas laissé de commentaire.Tino N.
Have staff available at appointment timeJacqueline L.
The U-Haul was a complete mess and I could not see out the windshield too good and I had to scrub it to see and it still needs to be scrubbed or changed and the mirrors keep dropping and I have to find a way to support them so I can see if I can change lanes it's like I got a salvage vehicle fresh off the scrap yard seriousScott P.
Le client n'a pas laissé de commentaire.Salvador S.
Still have not received my $50 compensation discount for reservation sent out further away confirmed pickup area, after receiving conformation of truck reserved.Della H.
U haul is amazing as always. I will never go anywhere else.lindsay H.
Le client n'a pas laissé de commentaire.Tomas M.
Le client n'a pas laissé de commentaire.vanessa G.
Le client n'a pas laissé de commentaire.Jayde P.
Excellent service, fantastic job of explaining the trailer system.DAVID F.
Representative was nice, equipment was very filthyLuciano Ernesto A.
Excelente, servicio amigableGerardo M.
Le client n'a pas laissé de commentaire.Lance B.
Le client n'a pas laissé de commentaire.BRANDEN S.