Customer Reviews for Akash Superstore
(U-Haul Neighborhood Dealer)

114 évaluations

1447 Water St   Peterborough, ON K9J6X5

(705) 201-5385

Heures

  • Mon–Sat
    De 9 h am à 4 h 30 pm
  • Dimanche
    De 10 h am à 4 h pm

Services dans cet établissement :

Pour nous contacter

(705) 201-5385

1447 Water St
Peterborough, ON K9J6X5

Services dans cet établissement :

Heures

  • Mon–Sat
    De 9 h am à 4 h 30 pm
  • Dimanche
    De 10 h am à 4 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

You can improve something for THIS customer by explaining the extra $15 charge!!! You could ensure that the CORRECT RATES are provided prior to the rental.

DONALDM D. 
Évaluation :
4

The vehicle was mechanically flawless and virtually brand new, but previous customers' garbage was still in it and the passenger seat was covered in cat hair.

David M. 
Évaluation :
1

Booked at another location but the van had broken down when we arrived at noon. They booked this location & informed us that it would be ready & waiting. Took attendant over half an hour to simply enter the information. Then, he announced that "Van hasn't been used in a month. Hope it starts." It was encase in ice. Took another 30 minutes to get it out of the ice. Over an hour lost. Van was FILTHY. Awful experience.

Nancy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNER O. 
Évaluation :
1

Very poor communication and rude interaction. I've rented from many locations and question the vetting process for Uhaul when choosing locations to represent the brand. I would suggest a review if this location.

Glenn B. 
Évaluation :
2

When I arrived and spoke to the attendant he called someone on what appeared to be hi personal cell phone then asked me to wait for a while. I didn't know what I was waiting for - I thought for the cusomers in the store to complete their business. But the phone rang a while later an he put me on the line with someone who did not identify themselves but asked for my credit card details. After I was done I was waiting for some confirmation - anything - but I realized after a few minutes the person on the other end hung up. I finally received some emails with contracts etc. The attendant then took me outside to see the van. The inside was absolutely disgusting. The back floor was caked with drywall dust. The front cabin was full of garbage, even after the attendant grabbed 2 handfule of it and left me the keys. In the front cabin there were old food bags, a dirty mask, and a bunch of garbage on the floor and dashboard. The sign in app website for the van only allowed me to upload one picture. When I returned the van the attendant just took the keys and said something about the receipt being sent later today. As I drove home I was suspiscious because no one even checked the van when I got there. I called the UHaul 1-800 number and was informed the wait time was over 30 minutes. I hung up and tried the live chat. I informed the person of the bad experience and said I wanted to make sure the van was marked as returned. He said that he could not complete the return remotely, but that it should be done at the end of the day. He made a note on my file though. Overall - I would never go back here. I rented a van from a comepetitor a couple of years ago and I was amazed at how easy and professional it was. Not the case here.

Jason T. 
Évaluation :
1

overall worst experience i have had with uhaul between the confusion over the phone about pick up locations and the hour it took to pick up the truck as the person didnt know how to do it and had to do everything over the phone with his boss and then gave the wrong key and couldnt find the roght key

valerie A. 
Évaluation :
1

In a convenience store. The person on staff didn't know anything about Uhaul - had to call his manager to find out what to do. Was told just to leave the key with the clerk - no paperwork. Had to take a picture of the truck at the location and call the general 1-800 number for Uhaul as I was afraid to wouldn't register it as returned. Took us and hour and a half to deal with this before a 3 1/4 hour drive home. Only a small sticker on the door stated uHaul. Another local dealer was more helpful but couldn't take it back as it wasn't the reigstered return location. They were extremely helpful and advised me what to do.

Iain M. 
Évaluation :
3

Drop your rates down .

hassan H. 
Évaluation :
1

This location was horrible... it took me 30 min to even get the store owner...even though I gave all my information online and on phone ...I was still made to hand write my address and credit card number on a piece of paper while the cashier spoke a.differwnt language on the phone reading my information... I then get a bill saying I returned the van at 630 pm when in fact rented it at 1230 and returned at 1330 on the nose.. therefore over charging me by 5 hours and upping my bill to over 75 for an hour and 14km ...disgusted and not happy ...

Blake P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Vaughn M. 
Évaluation :
1

Person couldnt speak English well, didnt know how to use computer, he had to call his boss and complete transaction over the phone, which was difficult because language.

Brad A. 
Évaluation :
1

drop off location was a variety store. People spoke very little English. They did not check in my rental and I got a late notice email. Very poor location and I recommend a visit by a Manager to address the location.

Stefan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy C. 
Évaluation :
1

Install more appropriate winter tires...

BRENT W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexander R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guy F. 
Évaluation :
1

The store clerk did not know what he was doing with regards to your service, he did not access my online application properly, had to call for help, served many customers while I was waiting, did not know that the truck was in the front of the store and had us go to the back first, we had to let him know that it was in the front, when I asked about the moving blankets he said oh yah, and proceeded to count them out off of the floor in the back room, gross. This process took 40 minutes ay which point I was getting a bit irritated and the clerk told me that I needed to get more patience. After using your online service with ease, and after getting the confirmation call on Friday from a very pleasant representative of U haul, I was very, very disappointed with the pick up process at this location. Thank you very much for asking about my experience. I hope this feedback will help. I will more than likely use your service in the future but would much rather pickup at a proper U haul location.

Kathy B. 
Évaluation :
1

I would suggest making sure you choose the right business' to represent your company. Someone who actually will take the time to know the process from start to finish and all the small touches. This man who owns Akash Superstore was very inefficient. And he overcharged us. So upset!

Jaclyn H. 
Évaluation :
4

Hi put 1/4 tank more then I should have because it was not full when I picked up but only 3/8. For someone who isn't familiar with gas tank/litres etc, was hard to gage gas. They still charged me $10 for extra km not factoring in the extra gas. Would have been nice if they just called even!

Melissa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob H. 
Évaluation :
4

I rented the truck for one way from Fenelon Falls and ended up with a 2 way truck which costed me more money for gas and extra driving time which made my move even more inconvenient that I was not impressed with at all and I have used Uhaul many times but after this ....not a returning customer

Susan R. 
Évaluation :
2

Actually have this guy retrained in your computer software. And stop telling people "put anything down" In the driver information section. Very shitty customer service attitude.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt G. 
Évaluation :
2

The location was changed from our original booking. We have booked in Peterborough in the past from the Uhaul depot and service was excellent. When we picked up the Uhaul truck from the above location it was a very slow process. It took close to 40 minutes to complete the paperwork. The store owner rang in customers who came in to the store in between our rental (which was extremely annoying as we had to wait). He did not show us the operation of the vehicle. We only wanted the rental for 1 day but we noticed that we were charged for 2 day rental.

Margaret M. 
Évaluation :
5

Very accommodating...we we're exhausted from the move but you people have eased the stress.

Sharlene M. 
Évaluation :
1

i went to location on my contract, called first. unable to understand the person that answered. manager was away but he did say that i could drop the truck. i asked him to verify that i had completed the contract by doing a circle check (i had to tell him what to look for), take the mileage(he looked at me like a deer in the headlights so i explained, make sure i had swept the interior (he did not know how to open the rear door), check the fuel (again i had to show him). i explained that i did not want to pay anymore charges on the rental (again he did not understand). all this time, i had a very hard time understanding what he was attempting to say. to be polite, he was not Canadian. being very nervous about the whole situation, i called the Toronto office, spoke to Omar, told him that i was very nervous in dropping the truck at this location. prior to speaking to Omar, a message came on that the call was being recorded and was assured by Omar that everything would be taken care of and no more charges would be assessed against me..

TERENCE P. 
Évaluation :
1

my bill is twice as much as last time I rented I will never use U hail again

NICOLE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAN E. 
Évaluation :
1

Went to drop off at Peterborough location. Was wrong location they made me and my wife drove across town to drop off at a small store... wasn't too happy that I'm delivering your truck to your contractors

Adam S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILL K. 
Évaluation :
1

Awful experience. The store hours are a joke. Had a pickup at 9, the owner showed up at 9:40, store was supposed to be opened at 7 am! The owner ensured me that the truck was in good condition, but the truck was dirty. That resulted in more headache. Additionally I did not get the pass number for the drop off location. If you can, don't go to that location!!!

ANDREY P. 
Évaluation :
1

Keep your damned word to your customer. Have reps that actually know what the hell there doing behind the counter. I waited 2 hours for a rep to do my contract and even still i had to contact uhaul customer service and be put through to trafficking for them to talk the rep through how to do my contract. I had to do my own inspection of fuel and millage of which both were not accurate. U had to ask the rep to correct the paper work. I had to argue to give a cash deposit instead of a credit card. Then i get to the oshawa location of which 3 weeks prior i had set up a storage locker reservation with the branch manager vicky. To arrive there today to be told they dont have my reservation for my 5*10 storage locker. So i was put in a huge locker until they can get in fixed monday. So now i have to come back and move my things again. And then to top it off i returned the truck to be told the paperwork i had from peterborough did not show my 100 dollar deposit. And that the oshawa store would not be giving me back my 100 cash. I have to wait 3-5 business days for it to be returned to my visa debit card. I was so angry i called customer service and as soon as i mentioned a lawyer she disconnected the call. I have rented from uhaul many many times and i have never in my life had a more frustrating and stressful encouter with any company i have ever worked with

Tony P. 
Évaluation :
2

Had a lot of trouble understanding the man. He wasn't the most personable person I've dealt with. However, the van was in excellent condition and easy to use.

Laurel F. 
Évaluation :
2

had to wait for someone to come to get the keys.

Katherine D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leslie L. 
Évaluation :
1

Be very clear about what is owed and give bill immediately. We had to call several times and got nowhere. The guy didn't even take the drivers license who moved our stuff. Our experiences with uhaul get worse and worse. Never again will we use your services.

Emily D. 
Évaluation :
2

One guy behind the counter at the gas bar had to serve all gas bar customers (busy!) and he was also responsible for our U-Haul pickup, a Mini Mover, which was further complicated because he did not know how to unlatch the coupler from the trailer that it was hooked up to. Nuts!!!!! Nice guy; felt bad for him. U-Haul needs to train their outlet contract personnel MUCH better. We'd have been in trouble had he not been able to let us take the other Mini Mover which, thankfully, was on the lot.

Gayle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
1

My third interaction with uhaul, this one was not a full service uhaul dealer, but again, a service agent, and again, this location SHOULD NOT be allowed to represent uhaul, this man who was running this service was zero percent friendly, who barely said two words to my father and I when we dropped off the truck, he asked if we cleaned it, that was it, we waited inside the gas station for about 20 min while he did the paper work and printed it out, the entire time he said nothing, he didnt explain what he was doing or if we had to wait or anything. finally, he printed off a piece of paper, said we didnt owe anything and that was it. ALSO, we spent 115$ in gas to fill the truck back up at HIS gas station, and no thank you what so ever for that as well, we didnt have to fill up there, but thought it was easiest, in all, a horrible horrible experience.

Rachel O. 
Évaluation :
2

This location is a convenience store. I had to wait a full hour to get my truck due to problems that the proprietor was having with the uhaul website. I had pre-registered online previously, and so expected to have everything read & waiting for me. This wait was completely unacceptable in mya opinion. The store proprietor did not inspire confidence in me, although he blamed the website for the problems. Evenually, at my urging, he called for support & was walked through the process. Needless to say, this wait did not start off my moving day very smoothly.

Kevin S. 
Évaluation :
4

This location was clean and neat but again the communications network U Haul has made the visit 45 minutes long. This was no fault of the operator of the depot It was the U Haul computer system. While I was there 3 customers of the store walked out in frustration as the employee tried painfully to get my paperwork completed. I can't really recommend this to anybody. I was frustrated all 5 occassions. 30 minutes the first booking, 40 minutes to try and get a fridge cart earlier than truck rental date, 55 minutes truck rental pick up, run across town to another depot to get an appliance cart which took another 30 minutes again on the computer and then finally another 45 minutes at the drop off. I went over my kilometers because of the extra trip to get the cart at another location even though I had originally requested an appliance cart with the truck rental. On the other hand the equipment was A 1 and the rental contract reasonable. On that basis I would recommend U Haul.

Steve B. 
Évaluation :
1

This location should lose its Uhaul license or franchise. The service was terrible, and there is another seemingly larger, more professional location less than half a mile away. Incidentally, that's the location we chose when we reserved online, but we were assigned to this terrible location instead for some reason. The person behind the counter took upwards of 25 minutes to check us in, using a ratty old laptop. At one point he plugged an equally ratty looking USB card reader in and swiped my credit card. This hardly made me feel confident my personal information was secure. Oh and I'd done the online "express check-in" - but he seemed to have to manually enter all our information again. Once the truck was ready, the man informed us that it was covered in snow, and that he didn't think there was a snow brush in the truck (there wasn't). Fortunately we had one in our car, otherwise I'm not sure what we would have done. Also, the moving blankets and dolly we'd ordered (and which the confirmation email said were guaranteed to be ready for pickup) - weren't there. The man said he didn't have any to give us. When I asked him to remove those items from our invoice, he said he didn't know how, and instead refunded me the amount in cash from the till. Terrible experience - avoid this location!

JEAN-PAUL D. 
Évaluation :
1

Since we had issues with cc had to pay 100$ deposit with debit card. Since it took over 1,5hrs to complete this transaction with was already secured over the Internet and in a rush we left the dealer only to find out on returning the truck that the paper work stated that deposit was paid then returned at the same time. I feel this dealer intentionally ripped me off at Christmas. Not impressed at all!

JASON M. 
Évaluation :
1

Dealing with representative at Akash was very frustrating. Upon drop off the attendant was not able to provide me with a bill and did not inspect the truck at all. Also did not confirm actual miles driven. The issue was rectified the next day but all employees need to be able to deal with the uhaul systems if they are working there.

DAVID T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GRAEME G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY R. 
Évaluation :
1

Absolutely terrible. If you want to wait half a day to pick up your truck after the owner decides to finally show up, and also getting the wrong truck then this is the spot for you. This guy was an embarrassment to represent any company, U Haul definitely should not have this guy represent them. Nevermind the actual store is very shady looking to begin with. should have known just by driving into the gas station it was at that it was going to be a bad experience.

KYLE K. 
Évaluation :
2

No experience on how to accept the return. I had to insist on paperwork to show it was returned.

STEVE K. 
Évaluation :
4

It took a long time to process the final payment but it was the first week that this dealer was working with Uhaul.

MEGAN K. 
Non les évaluations ont été soumises pour cet établissement.

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