The truck had multiple lights on the dash, the passenger side door would not close, and the driver's seat would not move to adjust to my height needs. The people at the pick-up location did not tell me to gas up the truck when I took it back. Then, I had to pay for extra miles then to go fill it up.
MADISON H
Customer Reviews for Akron Mattress Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Ramp was broken, could not get in out. Pick up and drop off location was sketchy and uncomfortable for as young female by myself. Uhaul needs maintenance as it was SUPER loud while driving AND passenger window kept sliding down while driving - had to pullover multiple times to roll it up
Haley SThe business itself is dark and unwelcoming. The guy that was there was the only bright spot. He was helpful and nice. The trailer was clean inside, but dirty outside. It pulled fine.
Keith GThe proprietor was very helpful, even hooking up the trailer for me since I hadn't done it before. I would highly recommend this location.
Sharon SPerson that took care of me had no knowledge on renting uhauls. It took way longer then it should've been. We were not informed if we brought truck back a day later it was a 90 dollar charge other then the 29,95 charge per day. Other wise we would've made sure to bring it back on time. He wasn't aware of that charge either which tells you just how bad his knowledge was. They shouldn't be in the uhaul renting business. When he called main office they didn't care we had to pay the 90 fee. Pretty sad a big company like that can't train new members of the uhaul rental service. I will never rent from them again and would recommend using someone else.
Bill M