Keep up good work...friendly representative who done a great job for meKEITH F.
Customer Reviews for Aldridge Auto
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lexington Park, MD 20653
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - jeu : 9h am à 5h30 pm
- Ven : 9h am à 6h pm
- Sam : 8h30 am à 3h pm
- Dim : 10h am à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JACKIE P.
Le client n'a pas laissé de commentaire.Kenneth C.
Trailer was not clean but everything else was in good repair. service was fast and efficient.Michael W.
The truck reeked of cigarette smoke and the app and site to return the truck never works no matter how many different times or ways that you try. There's always errors when you're trying to upload photos and complete the process so you're left to just leave the truck at the facility and drop the keys off without submitting final information.kevin T.
Le client n'a pas laissé de commentaire.MICHAEL P.
I was charged for 2 gallons of gas but returned it exactly as I received it. This is the second time this has happened to me with uhaul. IBc of this experience I took pics of the gas hand when I picked up and dropped off. The next time I need a moving truck I will absolutely do everything in my power to NOT use the uhaul services. Its absolutely ridiculous that I use a truck for 3 hours, drove less than a total of 10 miles, returned it in the same manner which I received and I paid 85$ - RIDICULOUS and then to be charged for gas that I should not have been charged for. I am a SINGLE MOTHER, 2 kids, I live alone with them and I do NOT receive ANY type of state assistance. I PAY ALL MY BILLS ON MY OWN , so that 2 gallons of gas I got charged for could have been food on my table.... I AM PISSED OFF that I call the location and NO ONE responds or answers. SAD SAD SAD , sorry ass company. NEVER AGAINapril R.
Le client n'a pas laissé de commentaire.Danny O.
Le client n'a pas laissé de commentaire.MARK L.
I was charged for gas on the vehiclebut wasnt told where to fill up or anythingMyranda F.
Great service. Easy experience. Will definitely returnRobert B.
Le client n'a pas laissé de commentaire.Bruce L.
No complaints from me! Truck was in great condition and available upon walk-in. The clerk was friendly and explained the process well. UHaul saved my move from being a disaster! I will definitely use them again in the future.Adam T.
The guy that helped us was amazing. He was committed to customer service and making sure my move was hassle free and easy. I think he deserves a raise! Would definitely come back for any moving needs I have.Ashlee D.
Pick up was a horrible experience, the rental order was not linked to my account somehow so I was on the phone for an hour with a representative to be manually dispatched over the phone. It was horrible. My original pick up spot was 10 miles closer from this location but they called me and changed it due to a problem at the lot. I will be using another truck service in the future.Jackie R.
Le client n'a pas laissé de commentaire.greg A.
The location is a small dirty trailer and they rented me a truck with a completely unsafe condition. The Air Bag light was on the entire trip. The truck also had a significant alignment issue.bernard S.
They didn't even know that I was picking up the equipment and argued with me.Steven K.
Le client n'a pas laissé de commentaire.Terrence C.
Le client n'a pas laissé de commentaire.Gary H.
Le client n'a pas laissé de commentaire.Angel A.
Le client n'a pas laissé de commentaire.JACKIE LYNN H.
The gentleman I dealt with was accommodating above and beyond. His help made the difference in a difficult situation and is much appreciated.Robert W.
Customer service was good. Truck could be updated. It would be nice to have backup cameras.Hameedah G.
Le client n'a pas laissé de commentaire.George D.
This was not the location we chose. We were told we had to pick up in this location because the location we chose did not have our truck avaulable. Because the location was farther away it doubled the price of our Uhaul rental. This was not told to us until the day of the rental. We also were not given any options at the location we originally chose to help save us any money. It honestly felt like a bait and switch.SCOTT L.
Excellent staff. Google maps driving directions a little hard to follow (has you got to Enterprise rental car parking lot)Thomas D.
Le client n'a pas laissé de commentaire.Betsey F.
Approval process slowChristina H.
Having the ordered equipment in the truck at pickup would expedite mobile pickup. Otherwise good service.LANCE B.
The pads I ordered were not provided, the location did have some already used and significantly dirty pads, but not as many as I had requested. Fortunately it was enough.John T.
First and foremost you can start with having the location somewhere clean and organized. This place has crap everywhere. The truck was foul. Poorly cleaned, poorly maintained. The brakes Squealed from the time I shifted into drive until I returned to drop the truck off. NONSTOP LEVEL ELEVENTEEN SQUEALING ! all in all it was great! It felt like that time from Freddy cruger's movie when he had all them kids trapped on the bus. Well worth the 70$!steven W.
Le client n'a pas laissé de commentaire.jenifer G.
Le client n'a pas laissé de commentaire.Edward G.
Le client n'a pas laissé de commentaire.Stacy R.
I really appreciate the great service I got from Aldridge Auto's Uhaul location. They worked well with another Uhaul dealer to help me turn in the moving van. They were very responsive and friendly. Thanks so much!Benjamin S.
Great experience overallMonica P.
The truck needs some work. The firewall in the cab got VERY HOT. The truck was very loud, probably a bad muffler. Needs a good look over for sure.Rebeca N.
Le client n'a pas laissé de commentaire.James B.
I previously rented from U-Haul Moving & Storage of Lexington Park and feel I was charged double what I should've been. I had the trailer for less than 24 hours but was charged for two full days since the contact said to return it earlier. Although legal, it was less than honest IMO. Aldridge didn't try to take advantage of me and their equipment is top notch. They have my business from now on. I'll never again rent from any other U-Haul in Lexington Park.Greg P.
The owner was a life saver, 10 minutes before pick up I was told to three different places which didn't have any trucks. Aldridge worked it out that he could give me a 20 foot truck instead of a 26. He saved the move. Uhaul failed in their reservations and locations.alvin B.
The stupid app reset just as I was finished checking in. I then had to do the WHOLE THING OVER AGAIN. If you are going to ask people like 20 questions and have us take like 10 photos you need to give us a little more than 5 mins before you reset it. This whole ordeal will make me look at any other moving company than U-Haul the next time I move.Jeff U.
Salesman awesome - set us up right away with out any problems.RICKY L.
trucks windshield wipers was bad and couldn't see in rain. truck also had bad shake in front end when you got up to speed.JERRY K.
Le client n'a pas laissé de commentaire.MICHAEL D.
Excellent service. Needed the truck a day early and they were very accommodating. Easy pickup and dropoff. MerciRobert A.
Le client n'a pas laissé de commentaire.DAVID SCOTT K.
Le client n'a pas laissé de commentaire.Terry H.
Very friendly help desk. We were able To make a reservation and pickup same day.Kyle F.
the pick up location was 60+ miles from the requested location...Nicholas A.
Have the place staffed at all times during the day. When I arrived I had to wait fifteen minutes until the staff arrived back from getting lunch. I received my noon rental (checked in online) at 1230.Tristan T.
No one there when I dropped off trailerJoseph M.
Smooth out and back. ThanksBryan T.
Le client n'a pas laissé de commentaire.Bryan R.
No one was thereCARLTON R.
Le client n'a pas laissé de commentaire.Kim M.
Le client n'a pas laissé de commentaire.PETER W.
I completed check out online and said NO to all extras they try to ad on. I told the guy to his face I did not need blankets or dollies. They were in the truck. We did not use them. They charged me for the extras. They purposely leave the items in the truck so they can upcharge you. I try to call to reverse charges and they don't answer my call. Then when I leave a message they pick up and act like they can't hear you.STEPHEN H.
Le client n'a pas laissé de commentaire.greg A.
Le client n'a pas laissé de commentaire.dewon D.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.ROBERT F.
Steering mechanism was loose and the truck was difficult to steer, seems dangerous.Herbert S.
The storefront staff was great, but the national UHaul system failing and there being no backup plan was unacceptable.Michael P.
returned via phone. did not enter facility as it was closed when we returned the truck (0830 on a Monday)Dan B.
Better customer service!!Diron W.
Le client n'a pas laissé de commentaire.Juan D.
The overall experience was fair at best. The location is unique. The rental had low mileage but however... the interior wasn't 100 % clean. I did even remotely get the feeling the rental was well cleaned or wiped down to prevent the spread of any germs or even COVID-19. It was nasty and I returned the truck 5 hours earlier then requested. Hope this helps!steven W.
Le client n'a pas laissé de commentaire.April P.
Le client n'a pas laissé de commentaire.Gregory F.
The tires always flat.. bedZen A.
Le client n'a pas laissé de commentaire.Gregory F.
Mike was professional, polite answered all my questions, gave helpful advice and to the point. Service and equipment was top notch. Will rent your trailer again as needed.Donald M.
Le client n'a pas laissé de commentaire.Mario F.
This is not the first time I have dropped off at Aldridge Auto. The location is perfect for maneuvering a big truck and trailer. He was extremely helpful and kind. It's not always the locations that are the problems. It is U-Haul. I drove a truck with a trailer from Virginia to Maryland and was fortunate the trailer did not disconnect from the truck. The coupler was busted! I had no idea. The guy was great and I appreciated his help. Merci.KARA R.
The employees are professional and efficient.Russell N.
Easy & Quick check in. Explained everything pertaining to the return details throughly!Lisa M.
very hard to find, failed to put my rental items in truckMichael G.
Le client n'a pas laissé de commentaire.Carlos C.
Le client n'a pas laissé de commentaire.Scott D.
Le client n'a pas laissé de commentaire.Ray B.
Was not provided with trailer that was reserved yet still charged for it. The trailer I reserved had a flat tire upon inspection.Tucker R.
Le client n'a pas laissé de commentaire.David M.
Office was very dirty and the gentleman that was helping me was unclear with questions and acted as if I knew the mentioning behind them. He also didn't explain how to hook up, he just did it himself and I had to figure out how to install and uninstall the trailer.Matthew H.
Le client n'a pas laissé de commentaire.Edward C.
Le client n'a pas laissé de commentaire.Michael S.
Employee was beyond rude, threatened me with bodily harm and overcharged my debit card for which I am disputing. I will be pursuing charges and plan on having this uhaul representative arrested for communicating a threat or whatever is applicable for this offense. This uhaul location is dangerous and I was scared for my safety and left as quickly as I could while being yelled at with obscenities. DON'T GO THERE FOR ANY REASON!!Robert R.
We had TWO flat tires on the trip not just oh no they are flat but full going 50 MPH BLOW OUTS!!!!! The equipment was absolutely the worst we have ever used and this is not the first time we have moved. The steering wheel in the U-Haul had so much give, that in order to go straight it was turned at least 20 degrees to one side or the other. The trailer wasn't adequate for the trip for towing. Each time we had someone come and change tire and explained to them how the vehicle was driving they said something is definitely wrong and it should ABSOLUTELY NOT be driving like that. Would never recommend U-Haul again in all honesty. One flat tire is one thing two means they are neglected!!!!Jeff S.
The office was filthy, the attendant was polite but appeared disinterested, I specifically asked what time they closed and was told 3pm. I returned the truck 3 hours early at noon and no one was there. I came back at 1pm and 2pm and no one ever returned. I left 2 messages and never received a return call. Very disappointed with the service. Will never rent from that site again.THEODORE V.
Le client n'a pas laissé de commentaire.Joanne D.
Le client n'a pas laissé de commentaire.MICHELLE D.
The office facility was not clean nor well-maintaned.Joanne D.
Le client n'a pas laissé de commentaire.DION A.
Le client n'a pas laissé de commentaire.TIMOTHY P.
Le client n'a pas laissé de commentaire.Susan A.
Very helpful to put my reservation in after it ha been canceled. Get more equipment!James S.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.Tawonda B.
Make the office space neater.Janae B.
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