Customer Reviews for Aldridge Auto
(U-Haul Neighborhood Dealer)

669 évaluations

22025 Three Notch Rd   Lexington Park, MD 20653

(240) 895-8169

Heures

  • Mon–Tue
    De 9 h am à 5 h 30 pm
  • Mercredi
    De 8 h am à 3 h 30 pm
  • Jeudi
    De 9 h am à 5 h 30 pm
  • Vendredi
    De 9 h am à 6 h pm
  • Samedi
    De 8 h 30 am à 3 pm
  • Dimanche
    De 10 h am à 2 h pm

Services dans cet établissement :

Pour nous contacter

(240) 895-8169

22025 Three Notch Rd
Lexington Park, MD 20653

Services dans cet établissement :

Heures

  • Mon–Tue
    De 9 h am à 5 h 30 pm
  • Mercredi
    De 8 h am à 3 h 30 pm
  • Jeudi
    De 9 h am à 5 h 30 pm
  • Vendredi
    De 9 h am à 6 h pm
  • Samedi
    De 8 h 30 am à 3 pm
  • Dimanche
    De 10 h am à 2 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Great customers service .

Wayland H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shareef T. 
Évaluation :
4

Not clear where to drop after hours.

Margaret S. 
Évaluation :
5

The left rear upper running light was secured to the truck by a wire. Aside from that the truck was good overall

William B. 
Évaluation :
5

Aldridge Auto is my fav place to rent from. The guy is super nice and helpful.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles S. 
Évaluation :
2

Condition of the truck leaves much fro improvement. Upon acquisition of the truck and opening the driver's door, the seal fell into the cabin and had to be reapplied to the door. The seals in the truck were poor, allowing wind to buffet inside of the cabin with the doors closed and the windows rolled up tight. The seal in the back of the truck allowed moisture to enter and apply a thin film of dew on our items. Luckily, nothing appears to be damaged so far. The inside cabin was covered with dust, the floor littered with dirt and leaves. It would also be helpful to report when the truck is dropped off to prevent accidental overcharging. The website registered the return of the truck an hour and a half after it was returned and the key deposited into the key return. If these issues could be corrected, the location would be better viewed.

roman B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A. 
Évaluation :
3

Office looked like a dive. Clean it up. I don't know hiw long they have been there but come on man....

debbie T. 
Évaluation :
3

Was sent to go find trailer and hook. Did come to assist with checking lights.

Amy L. 
Évaluation :
1

No one there. No phone no people no help no mail box. The worst!

Normand D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

veronica J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
3

It was a quick and easy pick up. The equipment was prepared and good.

Amy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
3

Checkout was easy. Plenty of room to negotiate parking the trailer. Convenient location. Office clearly needs some housekeeping.

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO R. 
Évaluation :
5

I always have a great experience at Aldridge Auto. I won't go anywhere else to rent a vehicle in Southern Maryland

Greg P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

McKay D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed N. 
Évaluation :
4

Very helpful.

Jan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl H. 
Évaluation :
5

The company representative Mike was easy to talk to about setting up a truck for my moving and all went smoothly.

judy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jimmy P. 
Évaluation :
1

Place was discussing and so was the workers

jack H. 
Évaluation :
4

Please provide more precise directions of where to go next time.

Michelot J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

margaret M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liam P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDO L. 
Évaluation :
5

Easy pickup and return. Friendly customer service. Very good quality trailer that was easy to hook up and disconnect. Would use this location again.

Michael H. 
Évaluation :
4

Ensure the location has more dollies

Roy M. 
Évaluation :
5

I always rent from Aldridge it's always a pleasant experience I recommend this location to all of my friends and family. Excellent customer service

Stacy R. 
Évaluation :
4

In order to improve appeal to future customers update the on line opening and closing times of the location

William W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robin P. 
Évaluation :
1

Both rear wheel bearings were bad and I could not even use the trailer and had to get a friend to move the few things I had. This was nothing to do with this location. I would recommend this location to anyone. Very nice.

Lonnie G. 
Évaluation :
4

The online reservation time didn't match the opening hours of the location for pick up.

Brian T. 
Évaluation :
5

Very helpful staff.

Dexter V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kristina Z. 
Évaluation :
5

Tidy up the office.

derrick F. 
Évaluation :
3

Check in was quick and easy

Roland C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanne S. 
Évaluation :
3

Attendant troubleshot my trucks faulty lights and loaned an adaptor to solve the problem. He was friendly and helpful throughout the process.

Ken W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zobayer F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kristina Z. 
Évaluation :
3

Truck was not cleaned. Truck has various cosmetic damage. And Truck share app did not work properly on return.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaNese W. 
Évaluation :
5

Great service at a great price. Aldridge Auto is the best U-Haul dealer in the Lexington Park area.

Greg P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhonda B. 
Évaluation :
2

Properly maintain trucks

James C. 
Évaluation :
5

The location I went to was great. But when I had to call the 1800 number with help with checking in, that was a mess. I kept being put on hold, transferred several times and left on hold for long periods of time. Luckily the place opened and I was able to check in that way.

Kay H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Franklin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis R. 
Évaluation :
1

This was the worst customer service ever. I will never give this location my business again. The employee that said that his name was Mike, was rude and unprofessional. He argued to me that he was the only U-Haul with a truck for rent when I asked to cancel my order due to his behavior. He also refused to refund my money, telling my husband that it already charged me and he won't cancel my order! I am very disappointed and I am considering not using U-Haul ever again.

Marcus Q. 
Évaluation :
2

The truck smelled like smoke. I took it back before he opened since he wouldn't answer the phone the day prior, and was charged an additional $20 for a reason beyond my knowledge.

Sara O. 
Évaluation :
5

great service very friendly

Robert B. 
Évaluation :
1

The attendant there was very rude. He didn't secure my equipment securely. I was told to have uhaul to look at the pictures that showed how he secured the vehicle because it was so bad.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry H. 
Évaluation :
5

Manager at this location was very friendly and helpful. He was able to quickly review the contact procedure and help us get on our way. He is an asset to your organization. Truck was great and drove like a new one. Well maintained. Thank you for a pleasant experience.

Jay H. 
Évaluation :
5

Great price and service. Well built trailer that easily handled the job. Would definitely rent from them again

Michael H. 
Évaluation :
2

Very dingy and unkept office. Not sure what kind of business it was.

Christopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory J. 
Évaluation :
5

Gentleman who helped me(didn't get his name) was very courteous and efficient. Would definitely recommend this UHaul store to anyone in the area!

Derrick A. 
Évaluation :
5

Keep up good work...friendly representative who done a great job for me

KEITH F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACKIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
4

Trailer was not clean but everything else was in good repair. service was fast and efficient.

Michael W. 
Évaluation :
3

The truck reeked of cigarette smoke and the app and site to return the truck never works no matter how many different times or ways that you try. There's always errors when you're trying to upload photos and complete the process so you're left to just leave the truck at the facility and drop the keys off without submitting final information.

kevin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
1

I was charged for 2 gallons of gas but returned it exactly as I received it. This is the second time this has happened to me with uhaul. IBc of this experience I took pics of the gas hand when I picked up and dropped off. The next time I need a moving truck I will absolutely do everything in my power to NOT use the uhaul services. Its absolutely ridiculous that I use a truck for 3 hours, drove less than a total of 10 miles, returned it in the same manner which I received and I paid 85$ - RIDICULOUS and then to be charged for gas that I should not have been charged for. I am a SINGLE MOTHER, 2 kids, I live alone with them and I do NOT receive ANY type of state assistance. I PAY ALL MY BILLS ON MY OWN , so that 2 gallons of gas I got charged for could have been food on my table.... I AM PISSED OFF that I call the location and NO ONE responds or answers. SAD SAD SAD , sorry ass company. NEVER AGAIN

april R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danny O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
1

I was charged for gas on the vehiclebut wasnt told where to fill up or anything

Myranda F. 
Évaluation :
5

Great service. Easy experience. Will definitely return

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce L. 
Évaluation :
5

No complaints from me! Truck was in great condition and available upon walk-in. The clerk was friendly and explained the process well. UHaul saved my move from being a disaster! I will definitely use them again in the future.

Adam T. 
Évaluation :
5

The guy that helped us was amazing. He was committed to customer service and making sure my move was hassle free and easy. I think he deserves a raise! Would definitely come back for any moving needs I have.

Ashlee D. 
Évaluation :
1

Pick up was a horrible experience, the rental order was not linked to my account somehow so I was on the phone for an hour with a representative to be manually dispatched over the phone. It was horrible. My original pick up spot was 10 miles closer from this location but they called me and changed it due to a problem at the lot. I will be using another truck service in the future.

Jackie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg A. 
Évaluation :
1

The location is a small dirty trailer and they rented me a truck with a completely unsafe condition. The Air Bag light was on the entire trip. The truck also had a significant alignment issue.

bernard S. 
Évaluation :
1

They didn't even know that I was picking up the equipment and argued with me.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACKIE LYNN H. 
Évaluation :
5

The gentleman I dealt with was accommodating above and beyond. His help made the difference in a difficult situation and is much appreciated.

Robert W. 
Évaluation :
4

Customer service was good. Truck could be updated. It would be nice to have backup cameras.

Hameedah G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George D. 
Évaluation :
2

This was not the location we chose. We were told we had to pick up in this location because the location we chose did not have our truck avaulable. Because the location was farther away it doubled the price of our Uhaul rental. This was not told to us until the day of the rental. We also were not given any options at the location we originally chose to help save us any money. It honestly felt like a bait and switch.

SCOTT L. 
Évaluation :
5

Excellent staff. Google maps driving directions a little hard to follow (has you got to Enterprise rental car parking lot)

Thomas D. 
Non les évaluations ont été soumises pour cet établissement.

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