Customer Reviews for Aldridge Auto
(Concessionnaire U-Haul dans le voisinage)

629 évaluations

22025 Three Notch Rd   Lexington Park, MD 20653

(240) 895-8169

Heures d'ouverture de l'établissement

  • Lun - mar : 9h am à 5h30 pm
  • Mer : 8h am à 3h30 pm
  • Jeu : 9h am à 5h30 pm
  • Ven : 9h am à 6h pm
  • Sam : 8h30 am à 3h pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(240) 895-8169

22025 Three Notch Rd
Lexington Park, MD 20653

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 9h am à 5h30 pm
  • Mer : 8h am à 3h30 pm
  • Jeu : 9h am à 5h30 pm
  • Ven : 9h am à 6h pm
  • Sam : 8h30 am à 3h pm
  • Dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Both rear wheel bearings were bad and I could not even use the trailer and had to get a friend to move the few things I had. This was nothing to do with this location. I would recommend this location to anyone. Very nice.

Lonnie G. 
Évaluation :
4

The online reservation time didn't match the opening hours of the location for pick up.

Brian T. 
Évaluation :
5

Very helpful staff.

Dexter V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kristina Z. 
Évaluation :
5

Tidy up the office.

derrick F. 
Évaluation :
3

Check in was quick and easy

Roland C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanne S. 
Évaluation :
3

Attendant troubleshot my trucks faulty lights and loaned an adaptor to solve the problem. He was friendly and helpful throughout the process.

Ken W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zobayer F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kristina Z. 
Évaluation :
3

Truck was not cleaned. Truck has various cosmetic damage. And Truck share app did not work properly on return.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaNese W. 
Évaluation :
5

Great service at a great price. Aldridge Auto is the best U-Haul dealer in the Lexington Park area.

Greg P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhonda B. 
Évaluation :
2

Properly maintain trucks

James C. 
Évaluation :
5

The location I went to was great. But when I had to call the 1800 number with help with checking in, that was a mess. I kept being put on hold, transferred several times and left on hold for long periods of time. Luckily the place opened and I was able to check in that way.

Kay H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Franklin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis R. 
Évaluation :
1

This was the worst customer service ever. I will never give this location my business again. The employee that said that his name was Mike, was rude and unprofessional. He argued to me that he was the only U-Haul with a truck for rent when I asked to cancel my order due to his behavior. He also refused to refund my money, telling my husband that it already charged me and he won't cancel my order! I am very disappointed and I am considering not using U-Haul ever again.

Marcus Q. 
Évaluation :
2

The truck smelled like smoke. I took it back before he opened since he wouldn't answer the phone the day prior, and was charged an additional $20 for a reason beyond my knowledge.

Sara O. 
Évaluation :
5

great service very friendly

Robert B. 
Évaluation :
1

The attendant there was very rude. He didn't secure my equipment securely. I was told to have uhaul to look at the pictures that showed how he secured the vehicle because it was so bad.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry H. 
Évaluation :
5

Manager at this location was very friendly and helpful. He was able to quickly review the contact procedure and help us get on our way. He is an asset to your organization. Truck was great and drove like a new one. Well maintained. Thank you for a pleasant experience.

Jay H. 
Évaluation :
5

Great price and service. Well built trailer that easily handled the job. Would definitely rent from them again

Michael H. 
Évaluation :
2

Very dingy and unkept office. Not sure what kind of business it was.

Christopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory J. 
Évaluation :
5

Gentleman who helped me(didn't get his name) was very courteous and efficient. Would definitely recommend this UHaul store to anyone in the area!

Derrick A. 
Évaluation :
5

Keep up good work...friendly representative who done a great job for me

KEITH F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACKIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
4

Trailer was not clean but everything else was in good repair. service was fast and efficient.

Michael W. 
Évaluation :
3

The truck reeked of cigarette smoke and the app and site to return the truck never works no matter how many different times or ways that you try. There's always errors when you're trying to upload photos and complete the process so you're left to just leave the truck at the facility and drop the keys off without submitting final information.

kevin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
1

I was charged for 2 gallons of gas but returned it exactly as I received it. This is the second time this has happened to me with uhaul. IBc of this experience I took pics of the gas hand when I picked up and dropped off. The next time I need a moving truck I will absolutely do everything in my power to NOT use the uhaul services. Its absolutely ridiculous that I use a truck for 3 hours, drove less than a total of 10 miles, returned it in the same manner which I received and I paid 85$ - RIDICULOUS and then to be charged for gas that I should not have been charged for. I am a SINGLE MOTHER, 2 kids, I live alone with them and I do NOT receive ANY type of state assistance. I PAY ALL MY BILLS ON MY OWN , so that 2 gallons of gas I got charged for could have been food on my table.... I AM PISSED OFF that I call the location and NO ONE responds or answers. SAD SAD SAD , sorry ass company. NEVER AGAIN

april R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danny O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
1

I was charged for gas on the vehiclebut wasnt told where to fill up or anything

Myranda F. 
Évaluation :
5

Great service. Easy experience. Will definitely return

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce L. 
Évaluation :
5

No complaints from me! Truck was in great condition and available upon walk-in. The clerk was friendly and explained the process well. UHaul saved my move from being a disaster! I will definitely use them again in the future.

Adam T. 
Évaluation :
5

The guy that helped us was amazing. He was committed to customer service and making sure my move was hassle free and easy. I think he deserves a raise! Would definitely come back for any moving needs I have.

Ashlee D. 
Évaluation :
1

Pick up was a horrible experience, the rental order was not linked to my account somehow so I was on the phone for an hour with a representative to be manually dispatched over the phone. It was horrible. My original pick up spot was 10 miles closer from this location but they called me and changed it due to a problem at the lot. I will be using another truck service in the future.

Jackie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg A. 
Évaluation :
1

The location is a small dirty trailer and they rented me a truck with a completely unsafe condition. The Air Bag light was on the entire trip. The truck also had a significant alignment issue.

bernard S. 
Évaluation :
1

They didn't even know that I was picking up the equipment and argued with me.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACKIE LYNN H. 
Évaluation :
5

The gentleman I dealt with was accommodating above and beyond. His help made the difference in a difficult situation and is much appreciated.

Robert W. 
Évaluation :
4

Customer service was good. Truck could be updated. It would be nice to have backup cameras.

Hameedah G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George D. 
Évaluation :
2

This was not the location we chose. We were told we had to pick up in this location because the location we chose did not have our truck avaulable. Because the location was farther away it doubled the price of our Uhaul rental. This was not told to us until the day of the rental. We also were not given any options at the location we originally chose to help save us any money. It honestly felt like a bait and switch.

SCOTT L. 
Évaluation :
5

Excellent staff. Google maps driving directions a little hard to follow (has you got to Enterprise rental car parking lot)

Thomas D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Betsey F. 
Évaluation :
4

Approval process slow

Christina H. 
Évaluation :
3

Having the ordered equipment in the truck at pickup would expedite mobile pickup. Otherwise good service.

LANCE B. 
Évaluation :
4

The pads I ordered were not provided, the location did have some already used and significantly dirty pads, but not as many as I had requested. Fortunately it was enough.

John T. 
Évaluation :
1

First and foremost you can start with having the location somewhere clean and organized. This place has crap everywhere. The truck was foul. Poorly cleaned, poorly maintained. The brakes Squealed from the time I shifted into drive until I returned to drop the truck off. NONSTOP LEVEL ELEVENTEEN SQUEALING ! all in all it was great! It felt like that time from Freddy cruger's movie when he had all them kids trapped on the bus. Well worth the 70$!

steven W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jenifer G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy R. 
Évaluation :
5

I really appreciate the great service I got from Aldridge Auto's Uhaul location. They worked well with another Uhaul dealer to help me turn in the moving van. They were very responsive and friendly. Thanks so much!

Benjamin S. 
Évaluation :
5

Great experience overall

Monica P. 
Évaluation :
5

The truck needs some work. The firewall in the cab got VERY HOT. The truck was very loud, probably a bad muffler. Needs a good look over for sure.

Rebeca N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

I previously rented from U-Haul Moving & Storage of Lexington Park and feel I was charged double what I should've been. I had the trailer for less than 24 hours but was charged for two full days since the contact said to return it earlier. Although legal, it was less than honest IMO. Aldridge didn't try to take advantage of me and their equipment is top notch. They have my business from now on. I'll never again rent from any other U-Haul in Lexington Park.

Greg P. 
Évaluation :
5

The owner was a life saver, 10 minutes before pick up I was told to three different places which didn't have any trucks. Aldridge worked it out that he could give me a 20 foot truck instead of a 26. He saved the move. Uhaul failed in their reservations and locations.

alvin B. 
Évaluation :
2

The stupid app reset just as I was finished checking in. I then had to do the WHOLE THING OVER AGAIN. If you are going to ask people like 20 questions and have us take like 10 photos you need to give us a little more than 5 mins before you reset it. This whole ordeal will make me look at any other moving company than U-Haul the next time I move.

Jeff U. 
Évaluation :
5

Salesman awesome - set us up right away with out any problems.

RICKY L. 
Évaluation :
4

trucks windshield wipers was bad and couldn't see in rain. truck also had bad shake in front end when you got up to speed.

JERRY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Excellent service. Needed the truck a day early and they were very accommodating. Easy pickup and dropoff. Merci

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID SCOTT K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
5

Very friendly help desk. We were able To make a reservation and pickup same day.

Kyle F. 
Évaluation :
1

the pick up location was 60+ miles from the requested location...

Nicholas A. 
Évaluation :
3

Have the place staffed at all times during the day. When I arrived I had to wait fifteen minutes until the staff arrived back from getting lunch. I received my noon rental (checked in online) at 1230.

Tristan T. 
Évaluation :
4

No one there when I dropped off trailer

Joseph M. 
Évaluation :
4

Smooth out and back. Thanks

Bryan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan R. 
Évaluation :
3

No one was there

CARLTON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER W. 
Évaluation :
1

I completed check out online and said NO to all extras they try to ad on. I told the guy to his face I did not need blankets or dollies. They were in the truck. We did not use them. They charged me for the extras. They purposely leave the items in the truck so they can upcharge you. I try to call to reverse charges and they don't answer my call. Then when I leave a message they pick up and act like they can't hear you.

STEPHEN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

greg A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dewon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
2

Steering mechanism was loose and the truck was difficult to steer, seems dangerous.

Herbert S. 
Évaluation :
5

The storefront staff was great, but the national UHaul system failing and there being no backup plan was unacceptable.

Michael P. 
Évaluation :
3

returned via phone. did not enter facility as it was closed when we returned the truck (0830 on a Monday)

Dan B. 
Évaluation :
3

Better customer service!!

Diron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan D. 
Non les évaluations ont été soumises pour cet établissement.

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