Customer Reviews for All Purpose Storage
(Concessionnaire U-Haul dans le voisinage)

1 507 évaluations

9521 FM 2920 Rd   Tomball, TX 77375

(281) 351-5197

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 8h am à 4h30 pm
  • Dim : 12h pm à 4h30 pm

Services dans cet établissement :

Pour nous contacter

(281) 351-5197

9521 FM 2920 Rd
Tomball, TX 77375

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 8h am à 4h30 pm
  • Dim : 12h pm à 4h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNA B. 
Évaluation :
5

Employees were fast and friendly. Great customer service!! The pre-trip inspection was great. It reassured me that the equipment I was renting would perform great.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YULINSEYA F. 
Évaluation :
1

Nicked and dimed me over being two day late with blankets ,didn't mind 40 extra a day for truck but for dolly and blankets is to much !!!

WILLIAM S. 
Évaluation :
2

Bad attitude, definitely not customer service oriented.

Eli D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
2

We reserved a vehicle 2 days in advance, but none was available. We were sent to another location 8 miles away, wasting 1,5 hours while paying 500 $/hr for movers, appraisers, and legal enforcement waiting at the moving location. UHaul clerk's response was, "You want the truck or not." I was given a truck with only 1/4 tank of gas, wasting more time before being able to start the move. I was charged for a dolly we did not use. Truck was left overnight in the unsecured UHaul lot, I was charged for the 17 miles extra because UHaul could not fulfill my order that was confirmed 2 days in advance, and I now see there is a 20 $convenience fee not mentioned, but texted to my office phone on a Sunday, for not texting when the vehicle was parked in the UHaul lot at 6:30 pm when the lot was closed, despite the rental going to 6:45, and being later in time due to UHaul's agent's issues.

KEVIN J. 
Évaluation :
2

Gave me a with no fuel, and charged me for it. Also overcharged for mileage, and after hours return options were not explained.

QUINCY A. 
Évaluation :
5

Nothing. Great experience

MATTHEW N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Truck was old and has power steering pump going out.

BRUCE R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOHN N. 
Évaluation :
5

Great service in Tomball Texas. Stacey and her co-worker were awesome. I will go back again for sure. Thank you, thank you, thank you!!!!!!!!!!!!!!!!

Andreau M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE S. 
Évaluation :
4

The online system to check out the vehicle is terrible, it's supposed to be swift and efficient, it took me 40mins to go through the online process and approvals. I will NEVER use this process again and I will tell all friends, family and anyone who will listen to avoid this online system.

Andrew F. 
Évaluation :
5

I can't think of anything.

mary S. 
Évaluation :
5

People wete great

Bruce R. 
Évaluation :
5

This was the 2nd time I came here to rent a truck. The 1st time was because one of their competitors totally dropped the ball, they came through like champs. So needless to say when I needed to rent another truck they were the 1st ones I looked up. Great people.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
5

Nothing, all convenient, easy and friendly

MARK H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER V. 
Évaluation :
1

They changed my contract where I had to return the uhaul to same location. They knew I was traveling 60 miles away. The contract was not set up that way originally but they changed it for some reason.cost me lots of money.

DEBORAH B. 
Évaluation :
5

All good

DOUGLAS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
4

I do not like having to send a photo of my driver's license over the internet.

Bruce M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
4

Your prices are ridiculous. And you over charged me like a 100 $.. the share thing is a pain in the butt.

JOHN K. 
Évaluation :
5

Excellent receptions by the lady at the desk Sonny janabi

Sonny J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Not much to improve. Excellent service and staff was extremely helpful.

Kimberly T. 
Évaluation :
2

The moving companies that I booked were awful. The first one was 2 hours late and if they were on time, we wouldn't have drove in the rain with our trailer that they helped load in addition to the Uhaul. And they moving company that unloaded us was 40 minutes late AND put 3 dings in our new walls and didn't apologize when they left. Just very disappointed in the movers that you recommended on your website when I booked the van!

Jeffrey R. 
Évaluation :
5

Office staff extremely helpful

Doug C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Got a flat on the trailer and had to wait 4 hours for someone to get there to change it. The guy that came called and could barely speak english and had to try to lead him to where we were over facetime and couldn't hardly understand a word. 4 hours was a ridiculous amount of time to have to wait for repair.

Leigh Anne V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA W. 
Évaluation :
5

The level of customer service here is remarkable Tracie is smart , polite and knowledgeable I would recommend this place to everyone

EDWARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

This is my go to place for U-Haul Tracie is wonderful but when I turned the truck in I KNOW FOR A FACT THE FUEL WAS AT THE CORRECT LEVEL but I was charged anyway

EDWARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
3

Nothing, it went fine.

Gregory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monty B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULLEO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULLEO B. 
Évaluation :
5

This will be my default location

Jimmy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR D. 
Évaluation :
4

Tracy did an excellent job in very high temps making sure all lights worked, trailer was secure and condition verified.

JAMES F. 
Évaluation :
5

Cheerful and helpful staff

George D. 
Évaluation :
3

The reservation I made for the 6 x 12 trailer was for pick up at the U-Haul Conroe, TX location. However, on the date I was scheduled to pick up this trailer, that equipment was not available and I had to drive to the Tomball, TX location.

JOSEPH RALPH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roland S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oran W. 
Évaluation :
2

Not happy with their customer service at all. The most inconvenient experience.

Teresa G. 
Évaluation :
5

Nothing! Great customer service as well

MELISSA G. 
Évaluation :
5

Tracy was the best help I was in a rush for a flight and she handled my case like I was VIP. If you are in the area and in need of a rental if you go anywhere else you're doing yourself an injustice

Mukwelle N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CURTIS F. 
Évaluation :
2

Customer service sucked. The lady had a crappy attitude and even stated that if I didn't guaranteed I'd have truck back on time she wouldn't rent to me because she was tired of being liked to. As a customer, I've never experienced such bad customer service. Very impolite and down right nasty attitude.

JAMES M. 
Évaluation :
4

I Prefer face to face interaction, this location was extremely personable. Would defiantly recommend. Pricing and agreement very straight forward.

Ryan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl K. 
Évaluation :
3

The truck smelled like rotten food and cigarette smoke. Seriously gross and had to deal with it for three days.

Lawrence Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Location was amazing but the rate that I was accessed was ridiculous because I had to travel 2 times with the equipment so I ended up paying double the rate. Prices are not comparable to other moving companies and for the price I was charged I could have paid a moving company to move me.

DEANN S. 
Évaluation :
4

Tell the customer to stay in front of the representative until received a text message to check the equipment.

SVETLANA D. 
Évaluation :
5

Great pick up location!!! The customer service was outstanding.

Sandra L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
5

One of the tires is worn and is need of replacement. Customer service at the pickup location was awesome.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

The manager was more than accommodating for my unique circumstance and went out of her way to assist me with a solution to my dilemma. I will continue to rent from this location for all my future needs.

Shane D. 
Évaluation :
3

I was charged for an extra day when my original reservation was set up for Saturday thru Thursday. I received a call from All Purpose Storage in Tomball, Texas, “the renting location” stating they would like me to pick up a day early since they had a lot of reservations on Saturday morning and they would add an extra day free of charge for them asking me to pick up a day early. I did as they requested and picked up a day early to accommodate them and now I am being charged an extra day when my original pick up day was Saturday.

JEREMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARACELY M. 
Évaluation :
3

The truck was low of oil, we out 3 quarts in.

Melissa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia M. 
Évaluation :
5

Could light up the area where after hour vehicles need to park and make instructions where they can be seen.

cynitha W. 
Évaluation :
3

The lady was nice at first, then at some point, when I went to Walmart after getting the U-Haul trailer, I came out, and the trailer was off if its hitch. The guy who installed it didn't even tighten it down to the hitch, and one chain fell off, plus, the chains were completely backward. If I had not found this, it could have caused a major accident on the freeway, killing my children and me. So, I was supposed to have the trailer back Saturday at 9 AM??? I didn't even know if I was going to have it back by that day or time - that is why I asked a U-Haul employee about this in person. She said if I bring the trailer back after hours, I would simply be charged for another day; that is it! First thing Saturday morning, some other female employee called my wife, threatening to charge me 50 $plus the extra day. She gave some line about “hard times; I infringed on another reservation….” Wait a minute here. A business is responsible for their own reservations. If this were the case, why was I not notified in the first place? Do you want to know what I think really happened? I believe that the female employee that called my wife made a mistake and made too many reservations, plain and simple!

DARREN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GENE C. 
Évaluation :
3

Ensure vehicle is clean and all animal scents and hair removed. All else good.

Cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENIS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES KENNETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS G. 
Évaluation :
3

Why when reserving the truck you pick the rate of 19,95 but are charged 89,00 $ that's false advertisement. I'm not happy about that at all. Per the contract you will give the best rate so it should state the rates my apply or become higher

MECHELLE M. 
Évaluation :
4

I was highly disappointed in the bait and switch tactic used to boost my costs for the rental by more than 20 %. When I made my rental reservation online I made it with a location near my home that made pickup and return easy for me. However, when I went to pick up the unit, I was told that my reservation that works out to been moved to another location 8 miles further from my home. This not only created an unplanned delay in getting the unit, it also added 17 miles to my mileage charge. At 1,09 $ a mile that added over 18 $(about 25 %) to my total cost. I consider this a classic "bait and switch" - giving me a quote and ultimately creating factors to boosts that quote by switching to another location. I can see how this practice implemented nationwide is a great, although shady, way to increase revenue for U-Haul at the expense of customers. Once they've manipulated the customer into a rental they obviously won't have time to change or re=shop, it's a slam dunk for U-Haul. I would not say I won't use U-Haul again, It's a bit of a captive market. And the local people were very nice and the equipment was good. But I will tell anyone who will listen to watch out for this shady practice.

Gary A. 
Non les évaluations ont été soumises pour cet établissement.

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