Truck was unacceptable.
KENNETH N.
Trailer Rental & Towing in Tomball, TX at All Purpose Storage
(Concessionnaire U-Haul dans le voisinage)
9521 FM 2920 Rd
Tomball,
TX
77375
Services dans cet établissement :
Pour nous contacter
9521 FM 2920 RdTomball, TX 77375
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 8h am à 5h pm
- Dim : 12h pm à 5h pm
One-Way and In-Town Local Rentals in Tomball, TX 77375
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
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Trucks for Sale
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
The mangers owner not sure which one he was pick up the phone was very rude to me and even hung up the phone .. when I was stil talking never got a bill for the use of the uhaul yet .. the lady in the. Front was all so very rude at the storage too .. stay away from that place don't go their ever again worst experience of my life .. that says a lot
JASON M.- Rating:
- 1.0
Lady on phone was rude both times she called. Did not give us correct address and charged us for her mistake
Dylan W.- Rating:
- 5.0
always helpful and easy to work with...I use them every time I rent a trailer and truck
TOMMY C.- Rating:
- 5.0
Nothing. The lady that helped me out was amazing. Made it easy for me. Thank you.
Miguel C.- Rating:
- 4.0
I was told that a one way trailer I would be refunded for the last day if I returned it early. When I returned said trailer I was told that the rental for a one way trailer was a flat rate and if I returned it early I did not get a refund due to the flat rate. Your website does not state that this is a flat rate and it also does not state that a refund would be issued but your representative did. I filed a complaint and am waiting for resolution. My suggestion is for all staff wether a actual UHaul center or affiliate information should be the same.
Daphne D.- Rating:
- 5.0
No improvements needed. The personnel went above and beyond in their service.
Carol S.- Rating:
- 5.0
Very helpful and friendly personnel at drop off location. I had never returned a trailer before and was rushed because of a funeral I had to attend. The manager made the drop off go quickly and smoothly. Thank you!!
Richard P.- Rating:
- 5.0
The sales lady was very nice and it was easy to pick up the trailer.
john L.- Rating:
- 2.0
The lady who ran the site said she was going to be busy when she called to confirm my rental and asked me to bring my patients- reasonable enough. This lady also asked that I upload my drivers license before coming in to make the process a lot smoother- again reasonable enough. I did both of those of things. Upon entering the location she had no customers, needed three different forms of identification because mine and my boyfriends weren't good enough she needed my moms - mind you we are over 30 years of age. I understand she needed an instate ID - I have an in state ID but she refused to take it. She also sent us the link to the wrong trailer to be rented and confirmed three times. The third time she asked us to take our own photos and said she was going to try again - she made it seem like she was coming back but she never came back(she has 2 driveways one for her storage and one for her rentals). I ended up calling her and she stated I told you to take your own pictures and submit those. We did finally receive the actual trailer link we rented and we're able to submit those pictures and she called me about 10-15 min after we left to see if we were ok. If this were my first UHAL rental I would probably never use you again. She was very unorganized and not very customer friendly.
WILLIAM D.- Rating:
- 1.0
Lot where the vehicle was parked had no lighting. Extremely difficult to navigate the process since the key pickup was different than the drop off box.
Regina L.- Rating:
- 5.0
Continue doing what you been doing. Fantastic customer service.
MINH N.- Rating:
- 5.0
Very professional
Maximo C.- Rating:
- 5.0
Great job keep up the awesome performance
ROBERT C.- Rating:
- 5.0
Customer service was awesome! Fast and friendly!
James F.- Rating:
- 3.0
Rented trailer for five days they wanted me to bring it back two days early,I ask if I would get a refund I was told that isn't the way it works. Lady was not very friendly or helpful. I would never recommend this place to anyone
LARRY P.- Rating:
- 5.0
Hire more representatives like Sarah.
RICHARD A.- Rating:
- 5.0
It needs an alignment really bad. Not safe to drive like that on these highways. Other then that the location and customer service was excellent.
Monica G.- Rating:
- 5.0
Everything was great. The problem i had is when i requested a certain trailer leaving from killeen Texas, open 5'9 trailer, I was told there was none in my area. So I picked up a trailer from Houston tx and brought it back to killeen. At the drop off uhaul I noticed the trailer i requested at first. Not just one but several. I'm upset because the lack of knowing what equipment was available, I paid 180 dollars when I could have just paid 50. Now I'm out of 130 dollars because uhaul is unaware of what they have available. Very Respectfully
Jeffery S.- Rating:
- 5.0
Very good experience
James G.- Rating:
- 5.0
Tracey and Stacey both were very service oriented. Tracey even gave me the phone number to call once I informed her my reservation and quote had gone up $100.
Gregory S.- Rating:
- 5.0
overall very satisfied! thanks!
Dan P.- Rating:
- 5.0
The standard 6.5' x 12' covered trailer is fine. BUT, the weight of the tongue / hitch is way too heavy for me to pick up and set onto the 2" ball.. This trailer must be heavier in the front while towing empty. Yes, I do understand that, but if you want women to run your stores without having to hire a strong man to assist, this trailer needs a tongue jack. This location has to use a very low floor jack designed for working with very small cars to be hauled around the facility to pick up the tongue and set it on the 2" ball. But you all already know of this problem and you are not fixing it. Why? Money? What if someone - not me- but someone sues you because of the weight? Your open top trailer has a tongue jack!!! Why not the 6.5x 12.
Larry W.- Rating:
- 1.0
No one there to check in. System down so could not get into share system. Had to take pics of dropped trailer and confirm next day that trailer was checked in. Prob wont do business with Uhaul in the future.
Timothy G.- Rating:
- 3.0
Great customer service. They greeted me at the car as soon as I pulled in. They explained exactly where to go. Another person was there waiting to remove the trailer. I never even had to get out of my vehicle.
Trish O.