Lady on phone was rude both times she called. Did not give us correct address and charged us for her mistakeDylan W.
Customer Reviews for All Purpose Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Tomball, TX 77375
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 8h am à 5h pm
- Dim : 12h pm à 5h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
always helpful and easy to work with...I use them every time I rent a trailer and truckTOMMY C.
Le client n'a pas laissé de commentaire.Philip B.
Nothing. The lady that helped me out was amazing. Made it easy for me. Merci.Miguel C.
I was told that a one way trailer I would be refunded for the last day if I returned it early. When I returned said trailer I was told that the rental for a one way trailer was a flat rate and if I returned it early I did not get a refund due to the flat rate. Your website does not state that this is a flat rate and it also does not state that a refund would be issued but your representative did. I filed a complaint and am waiting for resolution. My suggestion is for all staff wether a actual UHaul center or affiliate information should be the same.Daphne D.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Celine S.
Le client n'a pas laissé de commentaire.Andrew D.
Le client n'a pas laissé de commentaire.Chad H.
Le client n'a pas laissé de commentaire.Michael N.
Le client n'a pas laissé de commentaire.Karina G.
Le client n'a pas laissé de commentaire.CHANDLER T.
No improvements needed. The personnel went above and beyond in their service.Carol S.
Le client n'a pas laissé de commentaire.Gary R.
Le client n'a pas laissé de commentaire.Darrell B.
Very helpful and friendly personnel at drop off location. I had never returned a trailer before and was rushed because of a funeral I had to attend. The manager made the drop off go quickly and smoothly. Thank you!!Richard P.
The sales lady was very nice and it was easy to pick up the trailer.john L.
The lady who ran the site said she was going to be busy when she called to confirm my rental and asked me to bring my patients- reasonable enough. This lady also asked that I upload my drivers license before coming in to make the process a lot smoother- again reasonable enough. I did both of those of things. Upon entering the location she had no customers, needed three different forms of identification because mine and my boyfriends weren't good enough she needed my moms - mind you we are over 30 years of age. I understand she needed an instate ID - I have an in state ID but she refused to take it. She also sent us the link to the wrong trailer to be rented and confirmed three times. The third time she asked us to take our own photos and said she was going to try again - she made it seem like she was coming back but she never came back(she has 2 driveways one for her storage and one for her rentals). I ended up calling her and she stated I told you to take your own pictures and submit those. We did finally receive the actual trailer link we rented and we're able to submit those pictures and she called me about 10-15 min after we left to see if we were ok. If this were my first UHAL rental I would probably never use you again. She was very unorganized and not very customer friendly.WILLIAM D.
Le client n'a pas laissé de commentaire.JEROMIE T.
Lot where the vehicle was parked had no lighting. Extremely difficult to navigate the process since the key pickup was different than the drop off box.Regina L.
Le client n'a pas laissé de commentaire.Gerhard L.
Continue doing what you been doing. Fantastic customer service.MINH N.
Very professionalMaximo C.
Great job keep up the awesome performanceROBERT C.
Le client n'a pas laissé de commentaire.ALAN P.
Customer service was awesome! Fast and friendly!James F.
Rented trailer for five days they wanted me to bring it back two days early,I ask if I would get a refund I was told that isn't the way it works. Lady was not very friendly or helpful. I would never recommend this place to anyoneLARRY P.
Hire more representatives like Sarah.RICHARD A.
Le client n'a pas laissé de commentaire.Arsol R.
It needs an alignment really bad. Not safe to drive like that on these highways. Other then that the location and customer service was excellent.Monica G.
Le client n'a pas laissé de commentaire.MARK T.
Everything was great. The problem i had is when i requested a certain trailer leaving from killeen Texas, open 5'9 trailer, I was told there was none in my area. So I picked up a trailer from Houston tx and brought it back to killeen. At the drop off uhaul I noticed the trailer i requested at first. Not just one but several. I'm upset because the lack of knowing what equipment was available, I paid 180 dollars when I could have just paid 50. Now I'm out of 130 dollars because uhaul is unaware of what they have available. Very RespectfullyJeffery S.
Le client n'a pas laissé de commentaire.EMILY M.
Very good experienceJames G.
Tracey and Stacey both were very service oriented. Tracey even gave me the phone number to call once I informed her my reservation and quote had gone up 100 $.Gregory S.
Le client n'a pas laissé de commentaire.Stacie E.
Le client n'a pas laissé de commentaire.Jeffry G.
Le client n'a pas laissé de commentaire.Arthur S.
overall very satisfied! thanks!Dan P.
Le client n'a pas laissé de commentaire.CHRISTINA C.
The standard 6,5' x 12' covered trailer is fine. BUT, the weight of the tongue / hitch is way too heavy for me to pick up and set onto the 2" ball.. This trailer must be heavier in the front while towing empty. Yes, I do understand that, but if you want women to run your stores without having to hire a strong man to assist, this trailer needs a tongue jack. This location has to use a very low floor jack designed for working with very small cars to be hauled around the facility to pick up the tongue and set it on the 2" ball. But you all already know of this problem and you are not fixing it. Why? Money? What if someone - not me- but someone sues you because of the weight? Your open top trailer has a tongue jack!!! Why not the 6,5x 12.Larry W.
No one there to check in. System down so could not get into share system. Had to take pics of dropped trailer and confirm next day that trailer was checked in. Prob wont do business with Uhaul in the future.Timothy G.
Le client n'a pas laissé de commentaire.Charles M.
Excellent service à la clientèle. They greeted me at the car as soon as I pulled in. They explained exactly where to go. Another person was there waiting to remove the trailer. I never even had to get out of my vehicle.Trish O.
The woman that ran this place was a total A**Hole. Treated me like I was beneath her and she treated me like I was dumb as a stump.Whitney H.
A quick review of how to close up and secure the doors int the trailer would have been helpful since I had never rented one before , other than that very friendly, quick and easy service and I was in and out fast!!JANE W.
I was sent to a location which was too far. Wasted gas and time. I was not physically taken to the truck but instead, was directed to pick it up myself from the field, which made things harder for me. I ordered a furniture dolly, but was told no location in the area had dollies available. I ordered furniture pads and did not get them. Clerk was not able to answer simple questions as to how high the truck is. Overall, a bad experience.Sandra D.
GET A TRUCK THAT DOES NOT GUZZLE GAS---4 MPH IS NOT A GOOD THING TO TALK ABOUT---LARRY W.
Le client n'a pas laissé de commentaire.HELEN W.
Le client n'a pas laissé de commentaire.Antonio R.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.John G.
When something is reserved it's guaranteed for rental!KATIE LYNN A.
Accurate, friendly, and professional service. Makes you feel more comfortable with the process.Fred Gary H.
The lady was very nice and helpful!Jordan C.
Very friendly and helpful staff. Great experience.Fred H.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Allison B.
Friendly service and very helpful. Equipment was in excellent condition and very clean.Casey W.
Le client n'a pas laissé de commentaire.sandra M.
Always a pleasure, doing business here.JEFFREY S.
Excellent customer service, will go back to this location again anytime.William S.
The lady that took care of me did an excellent jobFRANCISCO S.
Le client n'a pas laissé de commentaire.NORMA S.
Nothing, Tracy was very helpful.James D.
Awesome service.Leon S.
Le client n'a pas laissé de commentaire.Mark P.
Just keep so such great customer service and so friendly stuff. Thanks for so easy and smooth experienceAmilcar M.
Switch your moving trucks to diesel. They'll last longer and will enhance fuel mileage for customers, especially on cross country journeys.Christian D.
Get your computer systems in order. The lady trying to help me tried three different ways to process my order including on her phone when the computer options failed so she had to just give me a manual form to sign.Joseph P.
Nothing different. Tracy was friendly, knowledgeable and helpful.ROSA M.
On line program works well. Facility rep was prepared for my visit. All went well. Very positive experience and will use again when motorcycle trailer is needed. Merci.Steve B.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Jared G.
The 6x12 trailer was in excellent condition, solid, & tracked very well. Tracy was a big help & a great UHaul representative!WESLEY S.
Le client n'a pas laissé de commentaire.Billie S.
Le client n'a pas laissé de commentaire.DAVID F.
The lady was very friendly and took care of our needs, I'll go there next we need to rent a truck.LARRY W.
The customer service was excellent! Warm, friendly!Lori M.
Le client n'a pas laissé de commentaire.Skye M.
Le client n'a pas laissé de commentaire.BOBBY H.
Le client n'a pas laissé de commentaire.Kelly J.
Le client n'a pas laissé de commentaire.Amber L.
Friendly, fast, convenient. Y'all should look in to setting up a small discount for people who live in the Willow Creek Apartments for future potential clientele.Rachel S.
There were no issues with All Purpose Storage or the person there that I interacted with, however, according to that person, the UHaul computers were down and she was not able to complete my "paperwork" on-line - I think she really didn't know what to do in that situation. She ended up taking my information and filling out the Contract Document by hand and sending me on my way. She did charge my credit card, but was not sure how to correctly and exactly calculate the amount. I think she incorrectly calculated the sales tax. I have since been credited that amount and re-billed the correct amount so no issues.Alan G.
Le client n'a pas laissé de commentaire.Readell W.
The truck used an excessive amount of fuel (5 gallons for 17 miles) and the truck had a loud high-pitched whine. I advised the manager about both issues.Roger K.
Le client n'a pas laissé de commentaire.Lisa B.
The representative was very nice and helpful. We didn't experience any issues with checking out the equipment...she was just very pleasant and helpful. I would use this location again.Chaniquah C.
Great customer service and very friendly. I was disappointed that the U-Haul system was off line and not able to get a receipt til later. No issues with trusting them and all's well that ends well. I would certainly use them again.William F.
Everything was very good. These people know what they are doing.Jesse C.
Great service!!!Michael G.
More staff available at drop off.Amy C.
Le client n'a pas laissé de commentaire.Marcelo G.
Le client n'a pas laissé de commentaire.Gregory M.
Le client n'a pas laissé de commentaire.Lance L.
Le client n'a pas laissé de commentaire.John P.
Great Service and very helpful with rental.ROBERT D.
Clean, friendly, well prepared facility. Vehicle was fine. Keep up the good work.BRIAN V.
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