Customer Reviews for All Stor Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

I'm not gonna lie. I forgot her name but the lady that was there I don't think it was Stephanie. I think it was the actual manager. She helped me out greatly very friendly. I love the fact that she did not have any type of attitude I would definitely recommend a friend to go there. She was the best experience that I have ever had with U-Haul customer service.

Évaluation :

5

Keep Sabrina as the Manager forever and give her a raise!!! Exceptional Exceptional customer service. My name is Stephanie and I am in the process of moving and needed a bigger unit. Sabrina made the entire process super smooth. She helped me decide how much bigger of a storage I needed and showed me the exact one I was describing! She was amazing with the rental of the Uhaul since it was a last minute decision. It was a great experience. I would also like to recognize Wendy. She helped me with picking the best box package for me along with ensuring me that she was available whenever I needed help. Sabrina and Wendy are GREAT! All star self storage did a great job withe hiring the right personnel. Thank you and will recommend!!

Évaluation :

5

The location was extremely difficult to find as it's set back off the road. Staff - very friendly and efficient!!

Évaluation :

5

It is a more industrial business site than a suburban extra storage site, but large units and reasonable prices for larger units compared to most other places. Workers are very kind and respectful.

Évaluation :

5

Merci.

Évaluation :

5

Very professional .

Évaluation :

3

The brakes were terrible and the truck shakes at 50 mph. It was a horrible experience with u haul. You should be hearing more from me.

Évaluation :

5

Omg!! From my initial phone call until last day using the facility, everyone was absolutely amazing. The manager is the very best. Always respectful, courteous and willing to assist me. The staff working under her were all friendly, considerate and helpful too. I definitely recommend All-Stor to anyone looking for great quality care and fine treatment. Thank you ladies!!

Évaluation :

5

I kept getting charged late fees for 6 months when its obvious that if Im not responding after the 3rd late month to throw my stuff out.

Évaluation :

3

Charging over one dollar per mile is outrageous. I would never have rented if I knew that.

Évaluation :

5

No improvements are necessary.

Évaluation :

4

Staff was lovely

Évaluation :

5

SABRINA, WAS EXCELLENT AT YOUR LOCATION

Évaluation :

5

It was perfect for what I needed.

Évaluation :

5

The location was a little difficult to find.

Évaluation :

3

Customer serviles

Évaluation :

4

Worst Customer Support I have ever encountered myself with. Will never take a uhaul again.

Évaluation :

5

It was fairly quick & painless. The lady that helped us was very friendly

Évaluation :

5

Keep doing the good work you do already!!

Évaluation :

5

Nothing needed

Évaluation :

5

I can't think of anything else because you truly go above and beyond for your customers. I love your service!

Évaluation :

4

Location is a little off the beaten path, and although the service agent was polite she could've been more helpful. For instance when I initially pulled the rental into the slave closest to the office she came out and asked that I park it in software 16, which without hesitation I did. When I returned to the office and then asked can you back out on instead of head in parking? Why not say that in the beginning?

Évaluation :

5

I have used this location in the past and the service was great again!

Évaluation :

4

you should tell that there is no drop box at this location.. no 24 hr drop off

Évaluation :

5

The manager, Linda, was very courteous to us and took the time to thoroughly answer all of our questions and concerns. For any future truck or van rentals, we definitely will be returning to this location. We highly recommend this dealer.

Évaluation :

4

Not right that u charge double for mileage on weekends.

Évaluation :

3

I think i needed more options. I paid way to much money for using the truck for a little while.

Évaluation :

1

So I reserved a 20" truck Saturday nov 15th to be picked up Sunday nov 16th. The only reason why I rented from U-Haul it was because it was going to be given to me for three days. My online receipt said Sunday 15th until Wed 18th, when I go to the store to pick up the truck at the store it was saying that I was had to return it Tuesday 17th even though my receipt said Wed 18th. The person helping me reassure me that he was going to change that mistake in the system but never did. So when I returned the truck on Wed 18th like my online receipt said, they charged me $70+ for being a day late. And since I was moving I lost that paper that said return by wed 18th. I really wish they could do something to help me with this problem

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

I think I was over charged I don't understand how I paid $148 .

Évaluation :

1

Make sure to get the proper training of UHaul online program and make sure to understand the rules and regulations of different types of truck rental to make sure that you are giving your customers the correct information.

Évaluation :

5

Maybe change rates a little better over all it was as good

Évaluation :

5

Bigger U Haul signs in front. Besides that great service.

Évaluation :

5

Awesome customer service, she was pleasant and knowledgeable.

Évaluation :

5

Linda was very pleasant and answered any concerns we may have had...Move went very smoothly...

Évaluation :

1

Unreasonable clerk. Linda is rude. She demand one more gallon of gas, when according to paper we put much more than it was supposed to have. She send us back to gas station. She was upset when asked questions and made faces before explain charges. Do not go to this U-Haul, the one on Main Ave in Passaic has excellent service.

Évaluation :

5

Employee was helpful and pleasent. It was a nice experience.

Évaluation :

1

Please add a drop-box for keys. Although the hours are limited, we were hoping to drop off the truck and have a drop off box for the keys as a means of efficiency.

Évaluation :

1

This location is not a 24-hour drop off as stated on uhaul's website. We tried dropping our vehicle after hours. The lot was locked up. Do not go here to drop your vehicle off after hours. When we finally dropped off our uhaul the next day, the woman at the All-Stor office made no attempt to apologize for the miscommunication on the website. This was a very unpleasant experience.

Évaluation :

5

Woman working was extremely friendly! Makes everything so much better. All smiles and jokes with her and i felt right at home!

Évaluation :

5

Staff was very helpful with my moving experience....Thank you....

Évaluation :

5

Excellent service.

Évaluation :

1

Lady was awful was screaming at us and said she was doing ys a favor by even taking truck back as it was after hours (at a 24 hr drop off location) and she kicked us off saying we better go before she closes the gate. We put $12 of gas and drove the truck maybe 30 miles and her reading was we didnt put any gas in it and she was going to charge us for gas when my husband said we had infact added gas and needle was exactly where he had picked it she said no and went on her rant! Totally unprofessional and unacceptable!

Évaluation :

3

The location is hard to find and does not have night drop off hours. Interior of location was clean but exterior is not very inviting.

Évaluation :

5

Excellent and professional help with service, will continue to rent and recommend friends and family.100 percent satisfy.

Évaluation :

5

Linda was excellent. Knowledgeable and very friendly.

Évaluation :

4

They were great- very helpful.

Évaluation :

3

Update the address!

Évaluation :

4

So nice and friendly. Thanks.

Évaluation :

4

Vehicles need to be maintained more often. Steering was off, which made the truck more difficult to drive, However, customer service was great!

Évaluation :

3

storage facility is good for the price.

Évaluation :

5

try a little harder to make an initial contact with the customer.