Customer Reviews for All Valley Industrial Service
(U-Haul Neighborhood Dealer)

Évaluation :

5

Merci

Évaluation :

5

Thanks for taking care of my family in time of need we really appreciate it

Évaluation :

3

I'm giving the location a break with the feedback due to the fact that Wasco is a small town AND so is Vasalia however, there are little things that could have been done prior to us picking up the truck. The truck windshield was very dirty, and the truck did not have a full take of gas as noted on the receipt we were given. My husband went back into the office prior to leaving, and was told it would be noted on the computer. We had to drive 90 miles (r/t) out of our way (Wasco to Visalia) to pick up the truck. Was told we were given extra miles and an extra day to return the truck. When we returned the truck we mentioned to the person about the gas since we only returned it with what was given to us. Nothing was noted about the gas. Also we were charged an extra $90 for miles. So much for the extra miles given to us.

Évaluation :

3

I was unable to go inside but it wasn't a negative at all.

Évaluation :

5

Professional & friendly…..very happy with the experience!

Évaluation :

5

Some items were left in the truck (pole, bottle of soda and a rod) but overall great experience with the staff renting the U-Haul. Turning it in on the app had too many steps. Took much longer than I anticipated.

Évaluation :

5

Easy check in. Front office very nice. Easy pick up. Easy drop off. For this location 10 out 10.

Évaluation :

5

professional and friendly staff process was quick to turn in the U-Haul.

Évaluation :

5

Service need on truck but it ran really well. Je les recommanderais sans hésiter!

Évaluation :

5

Great place, we'd use them again!

Évaluation :

5

Easy pick up and return. Good experience.

Évaluation :

5

The most important part of me being able to move forward in my life was actually holding me back, it was the ability to move my very heavy and big pieces of furniture from my house to storage so my house can be remodeled. Renting, picking up and dropping off this vehicle was the easiest part of my day. Customer service at this place goes above and beyond friendly and understanding.. So much gratitude and appreciation for the people who work in the office at this location.

Évaluation :

5

Good service thank you!

Évaluation :

5

Very professional and trustworthy. Flexible, secure and reliable

Évaluation :

4

I rented the trailer one-way, by phone, from my local U-Haul outlet (this one). The representative there was super helpful and efficient. My rating for "inviting" stems from the fact that you do not walk into the office but rather call on the phone and the representative comes out to you. This may be because it is not a dedicated U-Haul facility; it is another business that also rents U-Haul

Évaluation :

3

Just used the app to drop off

Évaluation :

5

Great service local company.

Évaluation :

5

Awesome customer service!

Évaluation :

3

Our contract printout indicated a different drop off from the one indicated by the online app. This is horrible and underhanded business practice. Please fix the discrepancy so that customers do not get penalized for UHaul's oversight.

Évaluation :

3

Truck was empty on gas when picked up.

Évaluation :

4

Uhaul customer service needs to do more. The online app needs a lot of attention, it is really awful. If I ever need a truck rental, it most likely will not be with uhaul; unless I just don't have other options.

Évaluation :

5

The truck I rented for the first time ever was not very clean on the inside of the cab. Very muddy floors. The blinker switch wasn't working properly when I went to make a left or righthannd turn the blinker handle would not stay in place to keep the turn signal on. Other then that the truck was great.

Évaluation :

5

Easier return of equipment for those not app savvy.

Évaluation :

5

Had a difficult time rating the cleanliness of the truck inside not vacuumed and dried mud, the outside very dusty. Other than that okay….

Évaluation :

4

The driver door won't close properly unless you slam the door. The e-brake release lever is partially broken. The driver side car visor is broken and flops around while driving.

Évaluation :

2

Writing down incorrectly the amount of gas and or adding extra charges for issues that don't exist if you are not willing to add the extra insurance, manager was short and defensive regarding possible mistakes their lot attendants may have made or willingness to resolve the issue in house claiming it's uhauls policy not theirs.

Évaluation :

5

Great place! Love customer care

Évaluation :

5

I use a lot of Uhaul rental places..this one is by for the best one in my town .. customer service is out standing and they are most patient! 5 stars ..send them more trucks… they need them

Évaluation :

2

Lady at return was soooo nice, but whole experience before that was horrible. When I made reservation it was for a small truck because I didn't feel like driving a big truck because I have been driving a 58 ft truck for awhile and I wanted to drive something smaller. I redirected a call from someone that day a little after 12 saying I couldn't get small truck because I needed to check it out with worker, and they left at 12 (if I new I would have went in and not had it set gor pick up through phone) so they offered 10 ft at same price. I said ok. When I got there to pick up I had issues signing it out and it took me an hour at the location I got there at 3:45 PMand didn't leave until 5 PM I had it set up for two days and I received a call saying that I only was supposed to have it one day also upon checking my app I realized they were charging me full price and not the $.89 a mile like I was told. Also, there was a $15 charge on there for insurance of my stuff. I never put that on there I was helping somebody else move, so I did not need that. I tried to call somebody to get this taken care of to the local office and to another number and I could not get any help and it made my morning very stressful. One of the ladies was super rude. Finally the lady that helped me later asked me to be in before she left at 4:30 so she could help me out again. This lady was very nice and tried to help. But for this, Rental, I still felt like I was overcharged.

Évaluation :

3

My comment is about the trailer itself. I couldn't get it unhitched because of the tongue design and weight (no Jack). Needed to drop off on a Sunday and no help at this location.

Évaluation :

4

Dropped off, did not see a drop off contract box. Did not answer phone on posted hours next day.