I rented the Chevy Pickup Truck on 11/27/2024 at about 11:00 AM. I was asked whether I could return the truck by 3:00 PM on 11/27/2024. I was not told that the location would be closed before 3:00 PM. Therefore, I returned the truck at 3:00 PM to find the Location closed. I could not install the UHAUL App. I followed the instructions on the door of how-to check-in or return the truck. I was able to give my location and take a picture of the dashboard which contained mileage and level of fuel. This information was automatically uploaded, but I could not complete the check-in because your software failed. I put the key in the lock box next to the door and left the location. I assume that you are able to track your trucks and equipment. If so, you should have known that the truck was returned to the location at 3:00 PM. In any event you received my location at the drop-off and the dashboard picture. You lost potential rental income on the pickup because you apparently do not LoJack/track your trucks and RFID respective truck keys. An RFID on the pickup key would have notified you of the key location - in the lock box.
CLARENCE B
All Valley Industrial Service
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Visalia, CA 93277
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Thank you
PAUL RThanks for taking care of my family in time of need we really appreciate it
RUDOLPH SI'm giving the location a break with the feedback due to the fact that Wasco is a small town AND so is Vasalia however, there are little things that could have been done prior to us picking up the truck. The truck windshield was very dirty, and the truck did not have a full take of gas as noted on the receipt we were given. My husband went back into the office prior to leaving, and was told it would be noted on the computer. We had to drive 90 miles (r/t) out of our way (Wasco to Visalia) to pick up the truck. Was told we were given extra miles and an extra day to return the truck. When we returned the truck we mentioned to the person about the gas since we only returned it with what was given to us. Nothing was noted about the gas. Also we were charged an extra $90 for miles. So much for the extra miles given to us.
Elizabeth FI was unable to go inside but it wasn't a negative at all.
Jan S