Customer Reviews for Allegan U Stor II
(Concessionnaire U-Haul dans le voisinage)

357 évaluations

690 Airway Dr   Allegan, MI 49010

(269) 673-4088

Heures d'ouverture de l'établissement

  • Lun : 8h am à 6h pm
  • Mar - mer : 8h am à 4h pm
  • Jeu : 8h am à 6h pm
  • Ven : 10h am à 6h pm
  • Sam : 8h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(269) 673-4088

690 Airway Dr
Allegan, MI 49010

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h am à 6h pm
  • Mar - mer : 8h am à 4h pm
  • Jeu : 8h am à 6h pm
  • Ven : 10h am à 6h pm
  • Sam : 8h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Easy drop off service, friendly and courteous..

Peter H. 
Évaluation :
5

The staff was great to deal with. Professional and friendly.

Chris W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richardlee B. 
Évaluation :
4

Allegan U-stor was super quick and friendly! Even though they were having system issues I got everything I needed!

Megan E. 
Évaluation :
5

This location was not open on a Sunday so I just did a drop off. It worked perfect for my needs.

Cherie P. 
Évaluation :
5

Staff here is absolutely amazing. All the information and help you could expect and very kind too.

Daniel M. 
Évaluation :
1

The final location that I was able to pick up the trailer at was fine, but the location my reservation was for was horrible. First, my reservation was "moved" to a different location several miles away. No call in advance. I had to drive to the reservation location, and then another 12-152 miles to Allegan. Corey, the regional manager was NO help. He hung up on me. John the "president" has apologetic, and promised me a 50,00 $ credit, but I never received the credit. Most likely, I will never use UHaul again.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Both girls in the office were very helpful and very polite and did a great job with getting the trailer on to my vech. Hreat job girls.

Kevin A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNA JEAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH ONA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA ANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip K. 
Évaluation :
5

Bethany and Audi are exceptional ! They went out of their way to help me with a problem with my car when lights went out to the trailer on my way from first pick up to home I stopped there and they made many phone calls to find where I could get it fixed Finally , Dexter (Bethany's husband) happened to stop by and he found problem Blown fuse! We fixed it and I was able to drive with trailer lights all working It was fhe best experience I ever had with u haul personnel!The Best!

Daniel S. 
Évaluation :
5

Fast and good customer service

Wayne K. 
Évaluation :
5

If I ever need a truck again, I would make Allegan U Stor II my first call.

Marilynn H. 
Évaluation :
3

This store was fine. I ordered a 15' truck in a location an hour away, but they did not keep my reservation. I was forced to drive an hour away to pick up a 26' truck which made me very uncomfortable. I had to drive this truck through the mountains of Tennessee. It also ate up gas much faster!

Thomas V. 
Évaluation :
4

We used the remote pick up function, since we knew we would be in a rush on moving day. It took us over a half hour to pick up the truck and seemed way too complicated. I will not suggest that feature to anyone and will not be using it again.

Micah A. 
Évaluation :
5

Everything went very smooth!

Jennifer N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julia O. 
Évaluation :
5

Staff was friendly and helpful

Robert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zach B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY G. 
Évaluation :
4

When hauling a trailer the size of the ball is important. The lady at U-Haul had me put a ball on there that was too small so it wouldn't tighten down and it was sloppy and jerking all over the place. I had to have my son-in-law look at it and he said it was because she told me the wrong size ball. It would be better if in the future the person knew the correct size balls for the hitches. I had the correct one with me and she told me it was fine.

Brandi Y. 
Évaluation :
5

Very nice people and very helpful

JOHN J M. 
Évaluation :
1

I was sent to this location after my reservation was moved to locations twice. Trucks were unavailable, the website was incredibly hard to navigate and slow to respond no matter what We did, we sat on hold for customer service nearly an hour to get the help we needed. It took three hours of running around to finally get a truck to where we needed it. We will not be recommending uhaul to anyone.

LauraKay H. 
Évaluation :
5

Easy to reserve and reception staff was excellent. Very nice place to do business with. Thanks

John Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN JAY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason D. 
Évaluation :
4

They were helpful and cheerful. The parking lot was very icy and I was a little concerned about falling. Other than that, I had a great experience. Merci.

Kristin S. 
Évaluation :
4

Nothing the gal was great very helpfull.

Ken F. 
Évaluation :
4

Uhaul website didn't work , glad the people at u store could do it old school, paper copies.

Toddmichael V. 
Évaluation :
5

Service was amazing and U-Haul was perfect for the move we needed to complete I will certainly use the Allegan location for future needs and I will also recommend this location and service Thank You.

Ronda W. 
Évaluation :
3

They really acted like they did not want to accept the return. In fact, they told us we had to take it to Plainwell even though the contract said Allegan. They told us there would be a charge to drop it here instead. When we asked how much, they couldn't tell us. After the closed everything out, they acted surprised & said there wasn't a return charge.

Andrea B. 
Évaluation :
5

No problems. Great customer service.

Joseph H. 
Évaluation :
5

Excellent établissement

CRAIG R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTCARL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE LYNN H. 
Évaluation :
3

Our trailer we had the chains and straps snapped causing our car to dismount and causing expensive damage. I tried to report this and was treated like they didn't even care. I now can't afford to fix my car

Amanda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly F. 
Évaluation :
4

Online service was complicated and wouldnt work for us. Had to come in and talk to a real person. Service was great after that. No complaints

Terry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy R. 
Évaluation :
5

Not a thing

karen K. 
Évaluation :
5

Overall excellent and very convenient. Had all that I needed for a quick move. Prices very reasonable.

Jim K. 
Évaluation :
1

The drop off location was fine, the process was Not. The web site was confusing and at times unresponsive. It was after hours and there was no one to assist. After struggling for more than 30 min, we made a phone call and got help.

Lori C. 
Évaluation :
4

My only (and very big) complaint is that I made a reservation 10 days in advance for a trailer with ramp for pick up and drop off at Allegan location. U-haul switched it to Wayland! In order for me to drop off in Allegan (where I live) I was charged one way extra fee! That was very wrong. I should not have had my reservation changed nor had to pay close to double! Poor customer service by whomever at U-haul who handled this.

BRIAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa L. 
Évaluation :
5

I don't see any reason for improvement. Receptionists are very nice. I would recommend people to them.

Paula H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred H. 
Évaluation :
5

Easy drop off, the office area was closed due to Covid 19 virus but they had a window they were assisting people from. Excellent overall

Joseph H. 
Évaluation :
5

Daisy did a great job at the pick up. Tracie was a pleasure to work with at the drop off. She made my drop off experience friendly and quick.

CHRISTINA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB CHRISTOPH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle U. 
Évaluation :
3

we had to put extra gas in to make sure we were not hit hard financially with your gas charges My issue with this is understanding how one is supposed to know how much gas is left in the vehicle

Christy O. 
Évaluation :
3

The new return process is garbage. You should pay me for all the work you made me do, compared to a week ago when I just had to drop it off. Probably won't use Uhaul again because of it.

Thomas G. 
Évaluation :
1

I found a broken light on truck before I got in while I had to load the Dolly which I noticed had a broken cross support both of which I made a comment to the lady who said we document everything with a sticker I asked where the stickers where she was clueless of the damage to that truck or dolly and said don't worry about it me as a renter should be due to I could of been the one paying for it but the best part after I waited 20 minutes to pickup my scheduled uhaul when I asked for my 50$ they told me that's not a real thing I said online it says if truck isn't ready with Dolly's in when it's pickup time get 50$ she said I don't know where that's coming from I have never heard of it

Keith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve A. 
Évaluation :
5

Great friendly service! Thanks so much.

Rodney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leora C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

Friendly folks behind the counter

Timothy A. 
Évaluation :
5

Equipment needs serviced. Hitch ball needs to be oiled. And trailer was not attacehed to vehicle properly by employee and it came off after driving down the road

cindy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry N. 
Évaluation :
5

I made a reservation about 2 weeks in advance of my move date at the nearest location that had the truck size I needed, which was 25 miles away. If I had been told to keep checking back at the location that is located in the same town that I live in, I might have been able to rent the truck locally. The location in my town had 4 trucks show up in their lot 2 days before I needed to pick up mine. Please let others know they can keep checking back.

kathy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy D. 
Évaluation :
4

Have the air conditioner working. That was one long...very hot trip to Florida in June and everyone knows what the temperatures are like in Florida during the summer!

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arend H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
3

Trailer safety chains to hook to vehicle being towed did not have rubber piece to ensure safety chain did not fall off

Gerald B. 
Évaluation :
4

The people at the U Stor in Allegan were helpful and polite. The only complaint I have is having to pick an estimated time to return the truck. A 24 hour usage would have been great.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theordore H. 
Évaluation :
5

The location and staff there itself was great. The online and 1-800 service was shit!! They let me book my rental on saturday at a location that was not open on saturday and then canceled my reservation when I called and had it moved to a location that was open on saturday. Along with letting me book a trailer that was not available at that location costing me more money on fuel and equipment. Just call the location to schedule your rental direct until Uhaul as a company can get their shit together! Unacceptable for the online service to be that bad!!!!

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

savannah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sally W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh B. 
Évaluation :
5

Everything was great except the windshield wiper on the drivers side was in poor condition and I had to stop for 2 hours to wait for it to quit snowing because the windshield wasn't cleared by the wipers. Also I wasn't able to return my rentals to a closer location which was kind of a burden after driving for so long... but it was a good location and had great customer service.

Jennifer R. 
Évaluation :
2

Moving is stressful enough then having the place you rent your Uhaul (Allegan U Store) try to charge you for DOUBLE the milage and basically call you a liar because the truck don't lie..lol..somebody there don't know how to add or subtract. Too much stress not a happy customer and will NEVER go back there I will rent any other truck except for Uhaul from that place.

Teresa R. 
Évaluation :
3

My credit card was over charged by twice the amount I was quoted and no one can seem to figure out why other than the answer of "the computer program isn't the best" from both locations... hopefully I can get this resolved Monday...

samantha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn K. 
Évaluation :
5

Allegan U Stor helped me place the reservation for a different location (Superior Carts and More). Superior Carts was closed when I went to pick up my reseerved trailer. However, Allegan U-Stor saved the day when they provided a different type of trailer for me.

Brad B. 
Évaluation :
5

Ramp sticks upon closing

Matthew Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane C. 
Non les évaluations ont été soumises pour cet établissement.

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