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Brody Fisher
Customer Reviews for Allens Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The guys were wonderful that helped me!
Nikki JosheffTruck had leaks and we have damage that we now have to go through insurance to get covered. We spent a lot on gas and the performance was weak. The truck has an exhaust leak as well.
CAROL MATYLEWICZ-RUNGEPerfect service
Lee StoweSketchy, dirty gas station. No room to maneuver trailer. No place to park truck or trailer. Gas pumps not functional for truck tank refill. Thus, charged extra for gas. Also charged extra for "equipment damage" and "incorrect drop off location" despite me driving 35 minutes out of my way to drop at this location per reservation info. Moreover, drive to this location put me over miles for more over charges. Not sure if I should be mad at U haul for non functioning app, confusing website reservation, and confusing/conflicting drop-off instructions or this drop off site for all the extra charges. I think it's a little of both. I will try a different rental company next time, and I definitely won't use this drop off location next time.
Mark Fredericktake a turn driving! no you guys were great:)
Matthew WybleThe guys were so helpful and very knowledgeable about the services we needed. Thank you for a great experience with our move
Denise BurrellWe are grateful this location had the size truck that was reserved but unavailable at another location. Lee at the Swannonoa River Rd location was so helpful in finding another truck for us. Thanks Lee! And Herschel at this location was so friendly & helpful as well.
Kim IamurriExcellent service à la clientèle
Alexandria WelchFriendly and helpful employees at this location
Peggy WalkerOutstanding customer service. Friendly and extremely helpful.
Scott FlemingGreat experience with this team.
Michael DuffyThese guys are Awesome. I used them in October and just always they are efficient and reliable. Good Team. Good Experience.
eloise brinsonAllen's Gulf is always helpful and friendly!
Colin KintonAllen is great
Jessica ReedNothing. All is good. Thank you
RODOLFO FRANCOGreat customer service!
Cres RoyerPerfect
Therese RitzAllens gulf is the best location to rent uhaul in the area. They are always super helpful and respectful of the customer. I have used the East Asheville Uhaul and have had to walk out the door and change plans due to the rudeness of the staff over there. Thank you Allens gulf, a+ service!!!
JAMES HARTRIDGEthis location is unable to use the app. the truck had dog hair all in it. And I'm allergic to dogs, so it was a miserable day. And our bill ended up being more than we expected.
Carroll KuykendallI rented the 5X9 open trailer to haul my motorcycle. I would have been nicer, better and more appreciated if the trailer had been swept out or hosed down before pick up. There was dried mud & straw (not so easy to sweep out) in the front end of the trailer and I didn't want to have that debris blowing onto my nice clean touring bike. That's all. Every thing else was good. The guys, Max & Allen were awesome to work with. Merci
Stan ADAMSThe team there is great and helpful. These are the guys to work with in this area. Merci!
Francesco GarripoliCargo door was locked, and it was about an hour-long ordeal to figure out how to get the lock off. Otherwise a very good experience. Truck was newer, and I liked that.
PAUL STROEBELDown to earth, hardworking and honest people. Merci!
Edward MacieVehicle leaked a little from rain on our trip, but it was not significant
Laurel OwenbyI wouldn't say improve but I am going to leave a comment here that the staff was amazing! They explained everything and when the back of the truck was dirty they swept it quickly and cleaned it.
Hillarie GrangerOn the tow dolly a light didn't work and the straps were so frayed we ended up using extra chains to secure the vehicle and used tape to reinforce the straps. Could have been tragic if we hadn't had the extra chains etc. I don't think it was ever inspected before we got there.
Wendy ShawnI returned the uhaul after 2 hours and 9 miles of driving. The rental place is also a gas station. I put a gallon of gas in the truck, an employee jumped in and told me it looked good when asked if I had put enough gas in. He then pulled away and parked the truck. I later received a receipt showing I was charged a gas service fee of $30 and for an additional 4 gallons of gas. 5 gallons of gas to drive 9 miles? Do not trust this place. They bill you fraudulently. Worst experience I have ever had at a uhaul and have used them for over 25 years.
Alex BrittianQuick, friendly and efficient. Will be renting my next u-haul from this branch.
Jonathan RothwellThe guys there are very helpful and quickly take care of the rental as well as checkin. This was my first time using a "neighborhood" U-Haul location and I am pleasantly surprised with the Allen's Gulf location.
Tim chapmanThey were very helpful and I would certainly reccommend allens to anyone looking for a UHaul.
JUDY MORROWExcellent service!
BARBARA TAGGARTUhaul should accept responsibility in ensuring their vendors can handle refunds when necessary. I'm very disappointed that they couldn't refund the expense I incurred when having to purchase windshield wipers for a Uhaul rental.
Carl Clarkgreat customer service
Ron BanksHas it All
Connie CarrollPickup and drop off were easy and the staff was friendly and helpful 👍
Tanya DosterTruck broke down
Jason AdkinsAllens Gulf was exceptional, very fast no hassle service. Check in and hookup less than 10 minutes, drop off, less than 5 minutes. Will definitely specify them in the future for all my trailer rentals. I have used 3 other U-Haul locations in the Asheville, NC area and they are the Best!
Scott DickensThis was the best UHaul experience I've had. Check-in was smooth and super quick. I'll use Allen's Gulf again.
Letitia WalkerI don't remember what the man's name who helped me was but he was amazing. Super friendly and welcoming, very helpful through everything and extremely patient
Brielle CaamanoAllens Gulf staff were friendly and efficient. I will be renting from them in the future.
Mysun DeanNot much time for me because so busy but all good
Gary BinghamThe truck I rented wouldn't start unless you turned the wheel and all this other stuff and it took and 10 minutes to get it started Everytime and he wouldn't let me get another one. There was trash in the truck, I took video of some other good. Please rent people better cars, we work hard for our money
Donald ConnorI thought I had been double charged and called to ask and the man who answered was completely unhelpful and when I told him I was just trying to get information on why I was overcharged the man hung up on me. Would not recommend this place of business at all.
Maria MaynorGreat place with even better people!
Gwen CarltonGreat location, easy access and staff were very courteous and helpful.
Bob CurryAllen's Gulf is GREAT! They are so easy to work with and stepped up when Browntown Moving let us down. I'd highly recommend Allen's Gulf - they made everything super easy.
Larry JonesGreat service, friendly folks, very convenient location.
David WhartonNothing! The staff was amazing—fast, efficient, friendly, and professional.
Kimberly GasperRien
linda lovePolite and convenient.
Jerry RuthvenSmoothest/easiest drop off so far. Store was open, and staff there saw me pull in and immediately came out to wrap up my rental. Took my keys, quick check of cargo area, and away we went. Didn't have to do anything with the app.
Keith RakerThis is a great location at a very reasonable price management was very on point!!!
Gary Starling