Customer Reviews for Allies Attic
(Concessionnaire U-Haul dans le voisinage)

642 évaluations

5217 51st St   Lubbock, TX 79414
(51st Street 1 Block West of Slide Road)

(806) 792-1190

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(806) 792-1190

5217 51st St
Lubbock, TX 79414
(51st Street 1 Block West of Slide Road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

We had a unpleasant experience using the box trailer ...our 6x12 box trailer had a small tire on right back that was not installed properly..we had a blow out system was down for roadside assistance . I was stranded on side of road with my 3 year old and husband...there was no spare to change out phone lines were down website was down ..we were with out help for 4 hours..someone finally stopped to help us ...changed our tire and we got back on the road..if that person did not stop to help who knows how long we would have been with out help..for future they should have aback up for the backup roadside assistance. Employees at both locations were amazing. But safety inspections should be more looked at

Elida P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

seth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto C. 
Évaluation :
5

Counter service was quick and efficient. Was hooked up and gone in no time. Excellent!

GARY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLIYIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendal W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERTO U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Y'all were amazing, thank you for getting us into a rental truck as fast as possible yesterday when our first truck from somewhere else fell through. We will definitely be back!

JOSHUA GARRETT H. 
Évaluation :
5

Service was excellent thanks

eSMERALDA M. 
Évaluation :
5

Great staff. People like the gentleman who helped me when I returned my car, are what a business stand out. Merci.

Victor L. 
Évaluation :
5

Keep Holden, Chris, and Lisa on the Job. Give them a pay raise.

Lloyd H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron M. 
Évaluation :
5

I did the drop off after hours & the key slot was easy to find. I wasn't sure to park it in front of the business or across the street in the empty lot. I did end up parking in front of the business.

Jenna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lowell K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROCHELLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachariah V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
1

Don't change pick up locations at the last minute. People are very busy when getting ready to move. A text is not sufficient.

Wayne B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B. 
Évaluation :
5

Staff was very helpful. Nice people!

Nancy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
5

Very helpful personnel and easy to work with

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel M. 
Évaluation :
3

The guy was helpful but stayed on the phone talking to someone while finishing off the check in on his IPad. He was polite and said he would check into the uhaul situation I told him.

Shannon Z. 
Évaluation :
5

Extremely knowledge and friendly. Check in online makes the process quick and very efficient.

Karen J. 
Évaluation :
4

Make sure that you have The vehicle that the customer reserved the night before even though I didn't get the truck that I reserved I did get a truck and I was able to do the things that I needed to get done. The manager made sure I did a truck although it wasn't what I had ordered the manager did bend over backwards to make her that I was able to do what I needed to get done thank you very much.

Thomas S. 
Évaluation :
5

keep doing what they are doing

william L. 
Évaluation :
5

Great customer service!

Christopher F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alvin E. 
Évaluation :
5

Holden I think the attendance name was amazing!

Silvia G. 
Évaluation :
5

Everyone was extremely nice and helpful. I had many questions about towing a trailer and they patiently helped answer each one. Highly recommend this location

Tim L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY M T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN F. 
Évaluation :
5

I think the communication you guys provide is amazing

Ernesto E. 
Évaluation :
1

The process of getting a U-haul rental was an absolute nightmare! I made an online reservation, only to be called 20 minutes later to say they don't have any rentals available until 3 days later. Then my mom called a U-haul location in Wichita Falls who in turn looked in Lubbock, where I was already told there were no rentals, and apparently they had a 20ft truck available. She booked it, and we drove 3 hours to Lubbock to pick it up. I called THREE times while on my way to Lubbock, since we were driving THREE hours, to make sure there was a vehicle because so far the service had been sketchy and awful. I was told several times YES you're guaranteed a truck, it's here waiting on you. So, I get to the location, they don't have a vehicle for me. The guy tells me I'll for sure get one but I have to go to another location. In the meantime, another U-haul person called and said there nope, there aren't any trucks at the other location....after I just drove 3 hours. Finally, a 16ft truck comes in as I was leaving and the guy was nice enough to give me the truck and he apologized saying this happens all the time! Even if you have a reservation he said, if walk-ins show up they will get your truck and the person who reserved it is out of luck! Terrible! I hope I never have to use U-haul again!

Joshua G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris J. 
Évaluation :
3

Couldn't find my reservation (made months ago) argued with me about whether it was one way or round trip. Just a strange series of events. But the trailer was there and I got what I needed. Just strange after all the steps you go through online that this can't be better.

Nathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Professional and prompt.

Jerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russ H. 
Évaluation :
5

Was very unhappy with your roadside assistance program. Waiting over 30 minutes for someone to answer and finally gave up. This reflects very poorly on your service.

WILLIAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy S. 
Évaluation :
5

None; excellent experience at this location.

Aaron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
5

Our original location wa changed and had to drive an extra 30 miles to pickup a truck. The location was only able to supply half as many blankets as ordered. Disappointed in UHaul not the location.

donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dominga M. 
Évaluation :
5

Your Denver metro locations never fail to disappoint me and cause me to use your competitors. Chris and the other young man at Allies Attic are the exact opposite. Great to work with . Fast . Efficient. Helpful. Littleton / Highlands Ranch/ Denver on a 1-10 scale are a ZERO. Allies Attic- 9,8

jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Texas Lubbock M. 
Évaluation :
4

Disappointed that we didn't get the moving blankets we reserved. What's the point of reservations?

Mark E. 
Évaluation :
5

Really nice people to deal with.

arnold A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
1

I got charged 682 $instead of 93 $they said I drove 500 miles when they double checked they found that they made a mistake . I am still waiting for my refund I am short on my rent and unable to pay it thanks to you. I called my back and they still don't see the refund I will never come back to this location I am very disappointed

May M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk H. 
Évaluation :
5

Excellent service à la clientèle

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace F. 
Évaluation :
5

Please make it a little more clear that you need an electrical hook up. I'm sure it's probably common knowledge, but people like me have ZERO clue what they are doing! Other than that 70 $addition it was great! This is not a reflection on the staff or Allies Attic this was not explained clearly on the Uhaul site! The people that helped me out at Allies attic were awesome!

Matthew B. 
Évaluation :
5

Nothing! Chris is a great guy and very helpful. I would recommend this location to anyone who needs to rent a UHAUL trailer/truck that wants to be treated well and assisted in every way.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wyatt G. 
Évaluation :
5

Blankets were very expensive to rent. 20 $for 6 blankets. My previous U-Haul rental less than a month ago was 10 $for 12 blankets.

Gail G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arrvind R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

Worked with me and would definitely recommend! Thanks guys

Kamron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karlen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark M. 
Évaluation :
1

The truck we rented had a blow out about 30 minutes after leaving Lubbock. No big deal, things happen. But when the roadside assistance guy was changing the tire he expressed concern that several of the tires looked dangerous. We looked at all the tires and 5 out of 6 ended up having to be replaced. The tread was separating on 3 of them and all 5 tires were dated from 2015. The roadside assistance service had to replace a second tire before he felt it safe for us to drive 20 minutes back to the service shop. We ended up with a 4 hour set back because we had to drive back to Lubbock to get the tires changed. We also had to reschedule our movers to the following day because of the late arrival so we had to get a hotel when we arrived in San Antonio. I told the receptionist at the service shop what happened while we were waiting for the tires to be changed, and she showed no surprise at all. She said “this happens all the time. UHaul never takes care of their trucks.” After we were on the road again the general manager for Lubbock UHaul, Mr Trey, called me. I uploaded pictures of the cracks where the tires were separating and he very rudely told me those tires didn't need to be changed and the service shop that changed the tires wanted to make money off of him. He expressed no concern for our safety, the safety of others on the road, or regret for the negligence of the company. I told him we wanted a refund for our trouble and the risk and stress he put us through as well as the hotel we had to get because of the delay. He outright refused. I mentioned we have ground for legal action because of the negligence and endangerment they put us in and he hung up the phone on me. I would like someone with the authority to make this situation right to contact me. Also, no walk around inspection was done at the time of pickup and I did not sign anything relating to the condition of the truck. The gentleman helping us was part time and didn't seem to know what he was doing.

Nathan H. 
Évaluation :
5

Everything was good and ready to go no time wasted.

Ashish P. 
Évaluation :
5

Nothing - excellent and polite service.

John H. 
Évaluation :
5

Gentleman was extremely helpful!

Luis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William U. 
Évaluation :
2

Truck was dirty on the inside. You would think with all of the panic around that someone would at least clean the inside of the trucks between customers. The location had no customer service. Seemed to be an inconvenience.

Daniel Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Fast friendly service good price

Martina M. 
Évaluation :
4

Make sure computer program is easy for employees to use.

FRANK L. 
Évaluation :
3

Nothing specific problematic at this location, but I generally would recommend that my friends avoid U-Haul if possible.

Barry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rusty B. 
Évaluation :
5

Everything was just perfect, unit was ready, easy access, staff was very friendly

Autumn W.  |  Réservation 
Évaluation :
5

Chris was friendly and an awesome help, will refer other and be back in the future. 10/10

Christopher N.  |  Expérience générale 
Évaluation :
5

The facility is very clean and the staff was extremely friendly and helpful.

DAVID P.  |  Premières impressions 
Non reviews have been submitted for this location.

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