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jessica F.
Customer Reviews for Allies Attic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The young lady and the young man who attempted me were very professional very happy with them thank you you guys are awesome.
Fernando R.Everything was great!
Librado T.It would be nice if the truck were at the original U-Haul dealer I reserved it from, because they charge you by the mile and the one I originally reserved it at was a half a mile from where I was moving from, whereas the one I had to go to is about 5 miles away from where I was moving from, so that cost me extra mileage. Uhaul changed the location, not this location
Shannon D.Car hauler was covered in oil, but other than that everything was just fine.
randy F.Nothing excellent service
DENNIS B.THE ENDING RATE IS RIDICULOUS! I WILL NEVER USE UHAUL EVER AGAIN!
Marcos R.lower price
Andrew M.The windshield looked like a bug graveyard. Understand the trucks are big and not easily washed, but a clean windshield would have been nice. Other than that, friendly staff and a good experience.
Ryan K.They were helpful. Hooked up and disconnected everything when I returned it. They did everything above what I expected
floyd M.Really great staff there. Just found a unit much closer to home.
JEFF G. | Expérience généraleVaccum the floors. Other than that great smooth running van
Alexander P.Guys were friendly and fast. Pickup and drop off was just a few minutes.
Zane V.All was great. The gentleman that helped me, Was very knowledgeable and polite. No changes need to be made.
ROLANDO R.Friendly & fast
charssia G.Easy process and affordable price.
Brandy G.The truck that I reserved was not available. As I was checking out the truck, I was met in the parking lot and was told that I couldn't take the truck I reserved as it was double booked. This lead to multiple trips, additional costs and ultimately borrowing a trailer from a friend to finish moving. Next time I will likely just borrow a trailer for my move as I feel like U-Haul could care less about reservations and I don't know if I'll even get what I reserved.
Anthony G.Great staff and very friendly.
Christopher P.The vehicle was clean. However, half way through our rental the check engine light came on. We called to ask what to do. They said to bring it in. We did. Waited about 15 minutes. They basically said there was nothing they could do and said the full coverage insurance would cover any damages. Ok! What about when it breaks down in the middle of our move! Not happy.
James V.Those that helped were real friendly and willing to help.
Michael O.Some lady called us as we were headed to Lubbock to ask us if we could return the uhaul early as they were in need of that size truck. We asked if there was a discount if we did and she informed us there wasn't. This seemed really unprofessional to me and rude. We did return it before the due date and time
Charles D.Everything was good for me thank you
rudy R.The Allows attic location was fine, however, the first two locations I attempted to pick my rental up at were closed and I wasted 3 hours on the phone with customer service trying to find a location that had a truck available. I should receive a partial refund for the time that was wasted, unbelievable.
Braden C.gas tank was a quarter full, representative said if I filled it more than a quarter after dropping it off, I would get reimbursed. That was not the case when I dropped it off with a full tank.
Sain C.Just the tongue jack that the trailer should have.
William V.So fast and courteous!
Ben J.Really nice folks. True West Texas hospitality.
Rick H.DID NOT HAVE BOTH SAFTEY CHAINS. Inside of trailer was covered in dust.
Jason M.Guys there were very helpful and friendly. Helped me with my new car and its electrical attachments to trailer.
John L.It was after hours but had previously called and they said it would be fine. The women I talked to was very nice.
Mike W.My experience was fast and easy, the back of The Uhaul was not swept out from prior use but I'm sure in the midst of things it could be forgotten. Inside cab wasn't messy but did have a body odor, maybe some sanitizer will help overall was not a bad experience. Actually my 1st time to rent a uhaul.
Tina C.All went well.
GROVER D.Great group of folks.
edwin L.Drop-off was quick and easy.
Carl W.No movers showed up at all nevrr called or anything
Anissa G.Easy to find. All was ready which made the pick-up quick. Friendly and helpful people.
Iris A.Wrong phone number. We did not rent from U-Haul
ruby S.I have been with Allies for over 2 decades with one large climate-controlled unit and during that time had to rent another medium climate controlled ffor 5 years. The place was always clean, staff courteous and available eve after hours. After this long, it is like Allie's is my family! I truste them completely! Thank you for keeping the items important to me safe for myself and my kiddos. May your journeys forward be blessed and amazing. Terri Frazier
TERRI F. | Expérience généraleAwesome service!
aldo R.Mary was very helpful and courteous. I will definitely be a repeat customer.
KEN N.Always eager to help
Benjamin R.Excellent service à la clientèle
Dinah M.These guys really helped me out n a huge way. Literally a life saver. I'd recommend them for any storage or moving needs anytime. Merci!
eric r. | Expérience généraleI dropped off at this location from Ruidoso, NM. The college kid that checked me out was so sweet and efficient, that I rented a truck from them a week later. Wonderful experience!!
SANDRA L.Very professional
John R. | Expérience généraleFriendly and very professional
Raymond R.Can't think of anything
Bettye L.S.O.
Timothy T.Truck wasn't the cleanest and the over charged me for miles and haven't heard about a refund from them your from uhaul.
Pat M.Nothing, just keep doing what you have been doing and customers well come.
PATRICHA C.We were charged for fuel when we bought fuel. Only sending the pictures we took of the fuel gauge and odometer and fuel receipt allowed us to get a refund.
Elizabeth W.Super friendly/helpful staff, will rent again.
Jennifer W.There was no pads or dolly in the vehicle.
Alisha Z.The staff was very nice and the facility was clean and wasn't hard to get to my unit.
Julie p. | Expérience généraleVery poor job with keeping track of payments. If you don't keep records they will say you need to pay. Will call after you've already paid and send emails. Very annoying and something you shouldn't have to deal with.
Kendall H. | Expérience généraleVery Responsive and helpful staff. They are friendly as well. I would use this storage location again if I have the need. Dust is a problem, but that's an issue across this region of Texas, keep your stuff covered as necessary.
Deric M. | Expérience généraleVery nice place! The employees are friendly and explain how everything works from getting into the gate and the building where your storage room is. Nice and clean.
Sue C. | Expérience généraleI have used allies attic and Chris several times now. This facility is great! From renting a storage unit to renting U-Haul equipment I have never been disappointed. They are the BEST!!
Diane W. | Expérience généraleEverything was just perfect, unit was ready, easy access, staff was very friendly
Autumn W. | RéservationChris was friendly and an awesome help, will refer other and be back in the future. 10/10
Christopher N. | Expérience généraleGentleman on duty was very nice, gave me access code to unit and directions to find the unit.
Privacy R. | Premières impressionsVery helpful and friendly service!
Privacy R. | Premières impressionsI called the day I reserved this unit and requested that it be cancelled due to not needing it anymore.
Privacy R. | Premières impressionsFacility was clean and worked well for what we needed
Privacy R. | Premières impressionsVery easy to book storage unit!
Privacy R. | Premières impressionsGreat service.
Privacy R. | Premières impressionsThe facility is very clean and the staff was extremely friendly and helpful.
DAVID P. | Premières impressions