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Stacy Lonergan
Customer Reviews for Alma Ace Hardware & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I did not drop it off, someone else did.
Judy JankeThe truck covered in snow which I had to clear off.
Kathy ButcherI would never set a foot in that Ace hardware store or in your Big Rapids store Not one person in Alma knew anything about renting your trucks. Returning it was worse! They are only interested in selling donuts. They're a donut shot that sells a screw once a year After 45 years as a retail district manager, I strongly suggest you find a new location to rent your vehicles. They won't be in business there much longer anyway.
Jeff DeverUnfortunately, the Sales Associates at True Value hardware weren't familiar with the system. But we got thru the process after about 45 minutes. Hopefully the staff will be well versed in the procedures next time. Overall, I'm very satisfied with my U-haul experience. Have a Great day! See next time
Mitzie EspinolaThe thing that made this average was the U-Haul program that they use at the return site, the woman was extremely helpful but the QR code that your company provided for her to take a picture of was not working as it should and it took her 5 minutes of trying to get a decent picture of it so that she could go inspect the truck.
Joshua PhenixPretty good overall
mark abbottThe drop off location kind of sort of didn't know the drop off process very well. And sent me back out to the truck to take pictures of the gas gauge and mileage thing
Anna BealsBetter communication between the staff at Ace Hardware and how to ensure that the truck keys are ready for pick up.
Joey CusenzaLow Right Tire Pressure Light On
Craig NaffzigerGreat place, helpful and efficient service.
Colleen MayThere should not be a check engine light on they should be serviced prior to pick up. My family crossed the state expecting to empty out our old house and completely got screwed over then you people had the auto get us to bring it to a shop complete trash.
Daniel TaylorSmooth pick up and drop off experience.
Keely MendezTook almost an hour to pick up a trailer. Employees are Ace hardware employees and have no clue on how to rent equipment. The elderly gentleman helping me said he had no training and that they expect him to rent this equipment and was very frustrated and doesn't understand why they don't train the employees.
Michael PerczakU haul is not customer friendly and had issues trying rent a U-Haul
Larry VansickleDrop off was fast and easy
belinda deemterSend out a video about how the process goes prior to arrival.
Kipp PerdueI reserved a 20 foot truck on line. There were no 20 foot trucks when I arrived. The one and only 17 foot truck had a flat tire. I had to take a 15 foot truck. No one at Ace seemed to understand the concept of a reservation or accept any responsibility. "We're just a pick up and drop off location, we don't deal with any of that" was their response.
Alan GATLINThe manager throws his hands up in the air and says I just checking them in. I don't have anything to do with the charges!!!! Problem not resolved
Dennis DenmanThe folks at Alma Ace Hardware were great. They need more support from UHaul corporate/the rep to get what they need, when they need it, so they can better serve the customers. Shout out to Chris who was extremely helpful!
Sandra JensenPlates were expired
Darren carmanLocation was fine but they didn’t tell me they would be charging me twice
Tiffany KillingsworthEven though they didn't know much about car haulers, they went above and beyond helping me. Super helpful.
Robin WybengaI paid for furniture pads and they were not included and I also paid for extra miles but the contract was changed for less miles so I had to pay extra. Uhaul did not contact the pickup place in order for 24/7 pickup. Bad service and a bad experience. Hopefully I don't have to use uhaul again.
Glen MadackiCould not get the combination lock open, thankfully the ACE Hardware employee helped me. We were not in the system as a mobile pick up either. There was no hand truck available at the location, but we were charged for it.
Gwendolyn BartleyTrain employees to know how to check in equipment. Scheduled 9am pick up. 5 employees in store and nobody was able to help with check in. Was asked if I was in a hurry and if I could wait for manager. Waiting was not an option due to time constraints. Took down information and let me take equipment with the understanding reservation would be taken care of later that day. Received an email around 5pm that day that reservation was cancelled. Had to call uhaul directly to fix the issue and check in equipment over the phone.
Meghen McKeownThe truck had been in an accident and it wasn't noted until I got to my storage unit and realized the front end wasn't aligned. The passenger seat belt was broken and because I picked up the truck alone, we didn't realize it until after the truck was loaded. The people didn't know where the utility dolly was and they didn't have the blankets ready. I had to count them out Took almost 45 minutes to check out?! Also, whoever rented it before me smoked in the truck類
MARCY JO LEUTEI really appreciated that ACE was able to call Uhaul customer service because internet was down. Without that gentleman, ACE could not complete my order and release the truck. I don't remember his name, but he was so pleasant and helpful.
Laurie VanHornthis location was great for me because it was much closer and easy to get in and out of.
TROY ANTHONY WRIGHTDouble check cab for miscellaneous items. There was a package of cigarettes on the floor of the cab, and broken glass in the back of the truck.
Alysa Jacob24/7 chat person and pick up procedure did not work, chat person was rude and cancelled transaction without explanation and I ended up going into the store the vehicle was parked at anyway. The dolly that was supposed to be in back of truck wasn't there so I ended up entering store anyway. Return process worked fine, associate in store was terrific. Every time I use Uhaul there is an issue.
Christopher BeechlerI returned the equipment on Sept. 20th and have been charged through Sept. 26th. I contacted U-Haul to tell them about the mistake and request that the funds be returned, but I have still not heard back from anyone. The U-Haul return site was not working and getting stuck so I contacted the site through the U-Haul portal to let them know it was returned. I had also called that day to let them know when we would be returning it because it would be after-hours and they said that would be fine. This has been very discouraging. The lack of communication from U-Haul or even an acknowledgment that my communications were received is not good customer service.
Christopher ComdenI returned the trailer I used within the allotted time I requested it for and was charged bc the store closed prior. This was never mentioned even after I verified their hours and said I would be back around the time they're closing and he stated, that's fine I'll check it in in the morning. So my fee went from 35 to 69?! Complete horse shit.
JOSHUA RAY COOKA long drive for not the trailer I had reserved. I'm glad we could still get something.
Deanna AmbroseThe staff did not know how to check in the equipment at the time of return. This resulted in UHaul calling me asking where I was with the equipment.
Bryan Grasso-ShonkaEven though I placed my order 1-2 months in advance the day before my pickup I was informed a truck the size I reserved was not available and I needed to drive 30 miles farther to pickup the next size larger truck. I would have expected better service since my request was no short notice.
Michael MeathCowboy that helped us was amazing with his customer service! Awesome, thanks again.
robbie hawkinsStaff did not know how to process my order. Took 30 minutes to check me out, which made me late,
Jeff AbbottThis was the first day this store was open for business and they were not well trained on how to handle U-Haul orders. We tried on-line but system kept on crashing and the Customer Service people were of no help. They contacted their local rep who was able to get the order processed and the access code for the key lock box. Truck was available, clean and gassed up.
Stuart Smith