I appreciate the guy running this location. Always very friendly and working hard.
Camilo C.
Customer Reviews for Alpine Clothing
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Have people there who actually know what they're doing, train employees better. Also, make them wear masks! Have hand sanitizer available for customers as well. Also, clean the location. It was actually gross.
Anjeleah G.Great place to pick up a U-haul! They are always stocked up with trucks and they make it easy and convenient for the pick-up and return! Great job!
CHAD P.What great customer service. I called just before closing and they were very accommodating. The pickup took less than 15 minutes and the return 5 minutes. This will be my go to from now on for any moving supplies or equipment. THANK U UHUAUL AT ALPINE MARKET.
Julia H.The truck I rented was dirty on the inside and out! Better car wash and auto detailing should be used!
Daniel F.The location staff que great even though i had issues with the app they were willing to help and the chat service person was so helpful. Clean truck, convenient.
Gabriela C.Very helpful and accommodating, even thought the return location is a bit awkward to navigate, the are very helpful to return after hours
Michael C.N/a
Mary H.The guy was super friendly and efficient.
Robert O.The manager/owner was extremely helpful and accommodating! Greatly appreciated!
Geoffrey A.This UHaul location is by far one of the best locations I've been to. The manager is super professional, attentive to details, and very personable. This is my go-to Uhaul location, and I always refer friends and family to it. All UHaul locations should learn from this one. A+++
Rony D.My experience With Alpine was Ok. BUT.!! my experience with U-Haul was horrible.. Not only did you fail on my delivery of a truck, you sent us to two different locations to pick up the vehicle we ordered. I paid two workers an extra 2 hrs. each to retrieve your error. Unfortunately we are stuck with your service, and if in the near future I am in the option to USE or recommend your service,, I will decline.
Michael D.The day following the rental pick-up there was a phone call from the store rep asking in an angry tone "where is my truck?" I explained there was a delay. He was very rude and unprofessional on the phone. His tone and word selection should not be used with paying customers. The truck was returned in the evening but we did not find a drop box for the key so we planned on returning when shop opened in morning (the web site indicated 9 a.m.). I received another rude call prior to 9 a.m. demanding that I return the key at once. These two phone calls ruined the whole experience. Also, the mileage charge seems excessive. Customers should be treated and spoken to respectfully, the cost applied to my card is 247,41 $ which I consider to be a lot of money.
Carolina S.The initial place we were to pick up the uhaul(old cherokee rd in Stockton ca.) was a disaster.
Todd P.The truck was in working condition, but so old! Seats were ripped and stuff was coming out, the exterior paint on the cabin was peeling off terribly in many locations, a lot of damage not x-marked made me super uncomfortable to drive this truck after self-checking out. The location was dirty, dumpsters with old furniture and trash all around and the gate to the alley where my truck was parked was not locked. I had a super hard time finding the keys because they are in an unmarked box in a completely random location far away from the garages. The only reason I took the vehicle is because I was in a hurry, but it took me extra 40 minutes to locate my truck and keys, record the damage, and speak to uhaul before being able to go.
Camila P.Signage was poor, hard to tell that it was the Uhaul store I was looking for since it is actually inside of a small shopping center. It is also not in the nicest area. The service, however, was great. I felt well taken care of and trusted the employees. They even offered to watch my car for me since I was afraid of it being broken into.
Austin S.Not have to lift a the trailer 6×12 by hand to put it on your trailer hitch specially when many people have bad backs arthritis tendencies carpaltunnel ect..... like I had to connect and disconnect that's ridiculous!! So no I won't bother recommending this location to anybody and that's to bad because with some minor adjustments and a better access to get equipment in and out would help a great deal.
Michael P.Awesome customer service! Very reliable!
Stephanie C.I've been charged for equipment I didn't order and now must have to call them for a refund.
Kevin P.Keep up the good work!
Anesiaka H.the truck was super dirty and stunk too much of cigarettes
Hulices H.The Owner was Very Nice& The Location was Very Easy To Find!!
Taferra S.It's cool the service
Daniel D.Too far it's 1 hour away
Khoa V.Knowing that we had a reservation and had completed the information requested prior to the date of rental we assumed it wouldn't take more than 15 to 20 minutes. They were checking in a truck. It took us 45 min to get through the rental process and the location is not exactly the nicest of places. Not very satisfied with the service at all. Also the person that was working customer service nor any of the employees were wearing masks. The woman stated she already had COVID and couldn't get it again. Isn't it a requirement to wear a mask.
Patricia M.Staff personnel were very friendly, professional and efficient. I've used them many times and will again in the future.
David N.Not a thing. The guy at the counter is wonderful. Very nice very helpful. I use this location on alpine because hes got great customer service
Valerie S.Guy was super nice and helpful.
Matthew V.Staff was helpful and kind.
Jeanette C.The man that helped was such a nice person!
Shylyn B.nothing
John L.Very helpful and accommodating. Great service and very friendly.
Victoria G.Loved the guy there. Made it so easy
Valerie S.On how you they talk to they customers when customers are trying to understand what they are saying they are getting mad
Derrineca W.Have more knowledge for the open and close times of the locations and inform the customer so they can make a choice to rent from that location
venus R.Associate was very friendly and helpful. I am very please with this location. I didn't like the reservation Process.
Richard E.This location was easy to find.... very professional
Tranislaus N.This is one of the best locations from which we have rented. Thank you for the convenience, friendly service and honest exchange.
Kathleen M.Great local dealer
Michael M.Very Professional staff And definitely will be a returning customer
Joel M.This order began at UHaul's North Stockton location on Tam O'Shanter. I made a reservation for a 26 foot truck several days before needing it. I contracted with an independent moving company to assist with the loading. This contract was non-cancellable at short notice. I called the morning of pick up for a 12;30 pick up and reconfirmed availability at UHaul. Upon arrival at 12 noon, I was told the truck was due in at any moment. The UHaul office contacted the previous renter and was told they could not bring the vehicle back. There were a variety of vehicles in the lot, of various sizes, but I was told that there was nothing over 10 feet available to me. I asked about several vehicles entering the lot and a variety of ones parked in the lot, but was told they were all "reserved". I asked, "what am I?" I was then instructed to drive across town to some smaller UHaul outlet, and that they might be abler to help me. They did. But a number of questions arise. I know that the Tam O'Shanter facility "fined the lady who was Late" 100 $. I heard this on the phone. Several regular UHaul customers say this should have been given to me. Due to how long this all took, I am out of pocket 200 $for not having a truck on time for the labor team to pack. Who pays that? Talking to Budget and Enterprise right now about taking care of my business...
Paul B.Nothing, everything was easy and efficient.
Steven Y.guy in charge was very prompt and helpful
scott C.Great customer service!!
Rodrigo V.Friendly customer service. Back area where they store the u-hauls looked a little sketchy. Do not recommend the "fast and easy" self-check-in process; there was nothing fast or easy about it. I had to cancel my reservation and re-do a reservation in person.
Katrina T.*
Hernan L.I want to express my deepest gratitude for accommodating me to use the car trailer with the ability to return after hours, knowing a customer would be taking the unit the next morning. The manager provided a key to the locked enclosure, if I needed to return the trailer later in the evening. I thought his gracious offer and compassion was above and beyond, which I haven't seen recently. I am truly grateful. I will always bring my business here. Well Done! He has a true understanding of "excellent" customer service... Michael from Tracy
Michael B.Very friendly and quick service.
Brandon L.Best Customer Service ever!! Top-Notch U-HAUL Manager, I am Very Happy with my experience. Thank you :)
Rony D.The check engine light was on in the truck, but nothing was wrong. The back was a little dirty when we got the truck. Staff was very nice and friendly.
Juanita P.Best experience I've ever had with U-Haul...and I've had several that were horridl. This one was perfect!
Jolene J.Better directions on where to go for after hours pickup. Sketchy neighborhood as well
David S.I don't understand why I was charged 25 $for a cleaning fee when the Uhaul was dirty inside when I picked it up.
FING M.Location had an electrical issue/fire. Even with that, had no issue picking up my reservation and dropping off.
Brandon C.He was very friendly and helped me out a lot.
treasure E.Mr. Issam Jarrouche is amazing! A true asset to U-Haul!!! This is my second time using this location, and I will not go to another! Plus I am and will recommend to all my friends!
Summer L.Truck was dirty and needed to be washed. Windshield was very dusty and the bed was full of dried dog food. We were not happy with the experience.
Judy W.The two people doing the U-Haul rentals at this location refused to wear masks even though they are mandatory in this state. They stated that since they were the owners of the Market they did not have to follow the mandates. They allowed customers inside their store who were not wearing masks. I was stuck using this location as no others near me had the trailer I needed available on a moments notice (I checked after I discovered they were not wearing masks and refused to to so). I will never use this location in the future. I will likely rent my trailers from another local business in the future even though their rates are higher because they are enforcing the mandates that keep us all safe.
Jerry M.The representative at the location was incredibly helpful!
Juan G.Best customer service I've ever received at U-Haul excuse me I'm talking about the guy in Stockton only that location OK
Maribeth D.