easy drop off
ROBERT L
Customer Reviews for Alpine Clothing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Efficient service, friendly staff, recommended
QUANXIN ZHave better/bigger signage not only for the store but also to illustrate how to use/do the self checkout through the app
aries aI was charged more than double what I was originally quoted, after being sent to a different uhaul location. Then when I went to do my return online they wanted me to pay again.
Tyler AThe Young Lady That Helped Was Excellent!! I Don't Remember Her Name But She Was Very Nice.
Kevin WVery nice rep. I didn't catch his name but he was very sweet, friendly and helpful. I will definitely rent from his location again. Thanks! :)
KRISTINE II think U have a great product, I always do a last minute truck rental. U people never act upset. Easy drop off.
ALFREDO RThe employee was very helpful and friendly. Why i rent again from this location
GEORGE Gthe guy at that location was very professional he explained everything how to use trailer will always come back thank you
JOSE SManagement was totally rude. The site was filthy . The equipment straps snapped on me due to poor maintenance. Never had an opportunity to use the equipment because of the poor conditions of wear and tear . I filed a claim # 5270249 customer service management never called me back like he said he would.
VICTOR PI love to pick up my Uhaul trucks and trailers from this location (California St and Alpine) in Stockton. When my wife and I moved to Stockton eight years ago we found this dealer for UHaul , over the years when we needed a 26 ft truck we could call a few days in advance and bingo we would get a call back letting us know our truck would be waiting for us. So lucky to have this valued business nearby.
STEPHEN NThe agents were friendly, but the location needs major updates compared to the other locations. Also, there was minimal parking to leave my vehicle. When I returned the vehicle, the office was closed, and I left the keys with the Alpine Clothing store attendant, and he was pretty rude.
SAROM TExpanded hours on Sunday.
Anthony MTrisha was very professional and listened to my needs. Trisha reassured me that I am capable of driving the large truck and gave me pointers as to how to maneuver. I will recommend this specific location to friends and family!
Colise Has good as always excellent service
nathaniel s"No" to the location on 620 w charter way. She was not helpful and said it was my fault that l made a reservation for a vehicle they didn't have and they are not responsible for wrong information. She said regardless of a reservation she will not accommodate me because I had to pick up.the vehicle at a different location that was much further than l anticipated causing me time and more money because of the mileage charge. Tricia at the second location was more accommodating and said that she will help me and if l needed a second day, she would allow me to have at no charge since l had a bad experience at the first location and she would leave a note for her associates to allow that. When l returned the vehicle, l was told No that it was not allowed by a different Rep. This whole experience just leave a bad taste in mouth. I understand that each Uhaul locations are owned by different people but there should be some accommodations when the ball is dropped. Corporate Uhaul should accommodate these franchisees so that they can accommodate the customers
PHEAKDEI Bexcellent service & knowledge explains step by step thanks again
VANNARY TI had a fraudulent charge on my credit card for this location. I have alerted the fraud department at my bank! I will likely report it to the police.
MICHAEL GNo one was there when I got there for my 9:30am reservation. Had to wait an additional 30 minutes before someone showed up.
Jonathan CAllow the customer to finalize details BEFORE they have to start taking pictures in a bad neighborhood. When making a reservation, dont provide options that dont exist. Dont make me wait for approval on the day of, next to the truck, after driving 2 hours to get there.
Richard HGreat service, and willing to help. Very helpful.
DANIEL MGreat service!!
LAWRENCE Aexcellent customer service the guy super fast in & out
LYONETTE BI'm satisfied
DAVID SProper vehicle maintenance. Replacement of cracked windshield. A good working battery.
DEAN HJust stay flexible to people's needs and schedule, it makes a big difference and reduce stress allowing for a smoother transition! THANK U
KIMBERLY DNon
LESLIE MLady was nice and helped make the process fast and easy. Truck was in good working condition even though it was rainy I found my experience a good one.
MYCHAELIAN TFriendly helpful staff, nice newer truck
DALLAS HSuper easy & great location. Our truck was ready to go & check-in was very quick. Had to reserve an extra day at last minute, no prob!!!
STACIE Strish she was the best in & out quick keep good work
tom dI asked for a 26 ft and ordered it online and when i arrived they changed it to a 20ft without my knowledge. It cost me more time and more money. The U-Haul rep was very understanding and that made all the difference in a stressful situation with trying to move in a 4 hour window.
KRISTEN SN/A GREAT SERVICE OVER ALL
RAFAEL Zstaff way beyond good service will always come back
TAMMY Fassist with selecting correct trailer.
ANTHONY Ckeep up the good work
ANTHONY RNo one explained there was a set mileage and I was just told to return the truck on Sunday before 7 pm I got charged a extra 290 dollars because of this don’t recommend
Cesar Sbest service ever ladies works there very professional
LUIS GThey overcharged me a 45$ cleaning fee and said i didnt return blankets they never issued. Disputing with my bank.
ISMAEL RTrish was the nicest, most patient and pleasant person I've experienced in a while.
DERRICK CThis place took a picture of me and a picture of my license. This was weird without it they would not rent. I feel like there is a violation of privacy/law.
AAMIR KAll Good!!
KATHLEEN SEverything is good No problems
VICTOR CThe lady took her tine to wait for me and stayed longer just help me out
MARIA Fgood customer service & show us where to park & leave key in night drop box with no extra fee keep it up
Julio MHours were really odd, not open very long on the weekend. There was paint pen over the check engine light. Posted policies were not uniformly enforced. Truck was on empty when I received it.
Skylar CEveryone that I’ve interacted with at this business has been very knowledgeable about the process of renting and the return of the rental truck I rented.
DONALD DLady was nice
ANDREA JThe lady that helped was awesome quick and efficient. The uhaul App/website on the other hand did not work very well. The only downfall was they closed before returning the truck so we had to use the app and it kept disconnecting. After a long day if moving things thats the last thing i wanted to deal with.
MEGAN KPeople are grest
CARY BI will Recommend this place fair prices
MICHAEL SThe person I rented the truck from was awesome as well as the girl that checked me in on my return! Very professional, definitely recommend to friends and family.
DONALD DVery dirty they need to clean it it. smell like homeless lived in it .Would not recommend. My whole body itches now.
JEROME TI recently had an excellent experience at this location. The staff was incredibly helpful, answering all my questions with patience and making the entire process smooth and stress-free. Their professionalism and dedication were evident in every step. I highly recommend this location for anyone in need of rental services-they truly go above and beyond to ensure customer satisfaction. I'll definitely be returning for my future moving needs!
ROBERTO Mfast service in & out so quick will always come back to this location trish was excellent with service
nathaniel sexcellent service keep the good work
VICTOR EThe staff there were awesome they went above and beyond for me and they got me in and out quickly and efficiently definitely be using them again
carrie sI reserved a vehicle online but when we got to the location, we had to wait over a half hour for anyone to come and help us. We were quoted different prices from what was online. The vehicle was very dirty inside with spills and extremely dusty.
Barbara VNeed a sign Could not find location
YVONNE Mbest service in town keep it up
Anthony AHola soy Carlos ramos y uso frecuente U-haul pero en este sitio no me pudieron alludar según yo entiendo estan para hacer que sea más fácil cambiarnos de casa al rentar en que mover nuestras cosas pero aller jueves 08/01/2024 rente una traiga y dije ala persona que atiende que la quería entregar en richmond y me dijo q no podía yo la quería rentar por 10 horas y me dijo que la tenia que regresar a stockton le dije ok entonces rentamela todo un día y el día de entregar la lleve algo tarde porque tuve que manejar de regreso de richmond ca y me empezaron hablar mal y yo desia pues que iva en camino nosaben el trafico q ay yo cansado de mover las cosas y tener q manejar para regresar la traila y el señor muy grosero siempre muy a la defenciba por eso digo q hoy si no me alludaron en nada porque me cobraron un día extra me salio más caro mi tiempo gasolina y un cobro extra ojalá no les pase o que si nos puedan alludar mejor gracias espero q mejoren su servicio de ese establecimiento
Carlos RIt’s all good
REGLITA Texcellent customer we will always come fast & easy
JOHN RGreat Customer Service, would highly recommend this place
Victor Rbest customer service i will always use this location thanks for your service
jose tThe location that houses the U-Haul rental is not air condition. It was 112° and extremely uncomfortable inside the store. The truck I had reserved did not have air conditioning. I had to take a smaller truck. The printer was broken, so I'll agreements had to be emailed to me. The next day on my way to return the vehicle the check engine light came on and it started acting strange. It would not go over 15 miles an hour. I live near the rental location so I was able to get back to them. When I went to return it and then 1 was in the office. I had to wait until , the rep came back. When I told them what happened she said oh yeah that truck has a lot of problems. She did not seem surprised. It took a long time for them to check my truck back in and then give me the receipt. This location should not rent U-Haul. They do not have the personnel or the appropriate location to do it. I will never use this location again again.
Mary STight space leaving the area, but good customer service.
Joseemiliano GHard to find, sign was small and blocked by parked cars. It was confusing-listed on internet as clothing store and it was a market… Trailer light went out-little rough over all!
Jesse KThe experience with this location was very efficient and friendly. I think they need to have designated parking spaces for when we drop off. But putting the key in a safe box is a great idea.
Dora LHave a sign on the door pointing to the location of the office. The only reason I knew where to go was the pickup truck was in front of the grocery store, which houses the UHaul office. Otherwise, the employee was very nice, informative and helpful
teresa s