Customer Reviews for Alpine Motors
(U-Haul Neighborhood Dealer)

1 928 évaluations

2450 S Glen Ave   Glenwood Springs, CO 81601
(Hwy 82 Btwn 23rd & 27th St)

(970) 947-9108

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(970) 947-9108

2450 S Glen Ave
Glenwood Springs, CO 81601
(Hwy 82 Btwn 23rd & 27th St)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
5

Ryder is the best â€" despite an ever-changing reservation (snow delayed the project), he rolled with us and made everything so easy. Merci.

Megan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terrence L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Steve W. 
Évaluation :
4

Cabin was not clean but it was usable

Max P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIUU F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY J. 
Évaluation :
5

Great interactions with staff both at pickup and drop off. Great value and met my needs.

Gregory J. 
Évaluation :
2

super rude staff. unkind.

Tegan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebeka M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Best customer service possible. Excellent guys at the Alpine Auto and Uhaul Center

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim D. 
Évaluation :
5

Agent was knowledgeable and efficient.

PaulD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
2

I could not pull the vehicle I was driving into the lot (an extended Merc 2500 camper conversion). When encountering the desk person and saying that I didn't believe I could get the rig into the spot and have a turnaround spot. The guy became very short and said moving the trailer would be a service fee. I asked why and that lot would not allow room for my vehicle, I was happy to help move it, I just didn't believe that my vehicle would make the turn, nor was there a place to turn around. He became irate, cussed at me, said he was going to blacklist me, etc. When I started to video him, he changed his tone somewhat and said just to leave. He claimed I came in with an attitude first, which was not the case, I simply was saying that I couldn't make the turn-in and turn around with this large of a vehicle. I helped him push the trailer into spot, yet he was still very rude and condescending.

buck A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cindy E. 
Évaluation :
5

Tyler was friendly and it was easy to rent and get the equipment.

Stacy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Ryder was very knowledgeable and helpful.

Ken M. 
Évaluation :
2

Truck reserved was not available. Wrong phone number entered so they cancelled my reservation. Had movers showing up the next day. Ended up with a truck about half the size of the one reserved and paid extra time to the movers for additional trips back and forth.

Kevin G. 
Évaluation :
5

This was the second time I rented a truck at this uhaul location. The staff are helpful and knowledgeable. I have recommended uhaul to my neighbors and two of my neighbors rented a truck too.

Carla D. 
Évaluation :
1

Was told a fee of $20 for assistance in unloading vehicle from trailer safely- minimum guidance to ensure ailments while backing off resulting in damage to my vehicle , tire ( had to be replaced) , realignment needed and trailer. I will never use U-HAUL AGAIN

Nancy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Ryder, has set me up with equipment several different times. Verytime he is very efficient and knowledgeable, with good attitude.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
3

Nothing special. Actually really didn't say much of anything.

Ben K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerome W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
5

Lindsay at Alpine Motors is awesome ! She saw me fiddiling with the phone check in for the rental and offered to finish the process for me so that I could get on the road a lot quicker. Thanks Lindsay ! Excellent customer service !

Scott N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
4

The location was closed so I didn't get speak with any personnel.

Judith P. 
Évaluation :
1

The drop off location for the auto transport was changed to this location. This was indicated in the notes of the contract. However, this location incorrectly reported it as a wrong location drop off.

George V. 
Évaluation :
5

Super nice also! Great experience beginning to end

Jonathan G. 
Évaluation :
5

Ryder helped me rent our truck today and he's excellent. Very helpful. Only slight difficulty was the lack of parking and very small lot of the pickup location. Customer service was great though. Good experience overall.

Julie Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudiu T. 
Évaluation :
5

Great fast and efficient service.

Michal O. 
Évaluation :
1

The guy at the counter was super rude. I did not know we needed to find an alternate place to park our personal vehicle - until I arrived and was told so in a super rude manner. The location was really difficult to get in and out of - mirrors of all u-hauls next to each other were turned in b/c there was no space - I could not even fit between two vehicles on the passenger side to inspect. This also makes it really hard for people who aren't used to driving trucks. The vehicle had almost 200K miles and was really loud and drove terribly. I will never rent from uhaul, specifically this location again.

Michelle M. 
Évaluation :
3

The guy said he couldn't help me get a a hotel room or a storage unit like it's clearly indicated I'm I'm due or offered as part of my one-way trip I want to talk to a m*********** about it but I was too upset and want to get rid of that thing cuz I had it for an extra week they didn't want cuz injured for the huge f****** rash plus dripping out of my butt and then the swelling went for my ass to my nut sack and then has now gone into everything for my knees to my navel all my fat tissue so my thighs are like water beds and I had stretch marks and I have no stretch marks and I'm huge and I lost weight so that's saying something thanks for nothing

Scott N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack K. 
Évaluation :
2

Improved on-site parking would be nice. The u-haul was great, but the only place to leave your vehicle nearby is a few blocks away.

Bruce L. 
Évaluation :
5

Ryder was great to work with,

Jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pam R. 
Évaluation :
5

Great customer service 👏 keep up the good work

Connie A. 
Évaluation :
4

The gentleman who checked me in was very professional and proactively helpful. I appreciated his knowledge and can-do customer service friendly attitude!

jeff C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PIERRE R. 
Évaluation :
5

Excellent folks up here

Timothy D. 
Évaluation :
4

Very professional and friendly

Al W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackson P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazmine V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Better signage for parking

Ryan M. 
Évaluation :
5

The employees aren't the problem. It's the customers I think the employee is doing a great job.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
4

Ryder was very good.

Denver R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Good service

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Carob P. 
Évaluation :
5

Ryder was efficient despite long line at pick up.

DIANE S. 
Évaluation :
5

The people at the Alpine Motors UHAL at Glenwood Springs, Colorado were extremely helpful and excellent service. The man that waited on knew that Jacob UHAL in Eureka got the destination drop wrong. And he went out of his way to correct the problem so I would have to pay for a$2000 wrong drop off fee. I would highly recommend a friend to these people who work at the Alpine Glenwood Springs, Colorado, UHAL. My nephew and I were very satisfied with the excellent service.

Brinda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenna M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDA P. 
Évaluation :
1

I reserved a vehicle weeks in advance, received a call a few days out to let me know that the 15' truck wasn't available anymore, which was an issue as I needed a larger truck. I made it clear I needed the larger truck and I was told it couldn't be promised till 2 days out. I received email on June 28th confirming that the 15' truck was reserved for me. On the 30th when I was to pick it up (at 10am) I received a call at 1030 saying this vehicle was no longer available for me but I was back to the 10'. I was offered a $50 credit for this issue. I sent my partner to pick up the 10' vehicle but when he arrived it was no longer there and had just been rented to someone else. I have provided a 1 star review because that is what is deserved. What is the purpose of a reservation if it doesn't reserve a vehicle? even in the 48 hour window I was told it would be reserved it wasn't (because another renter had extended - not my problem). Absolutely terrible experience and unless a policy change is made which allows reservations to actually be reservations I will never be using Uhaul again.

TIMOTHY S. 
Évaluation :
4

I have experienced an issue with billing and the agent at the location was unable to override the error in the billing due to corporate coding. Please call me at 972 302 2756 to resolve this issue. Merci.

Jaya T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kelsi M. 
Évaluation :
5

This was a great experience for me.

Carla D. 
Évaluation :
4

Show them how to disengage car trailer hitch

Mary G. 
Évaluation :
3

The poor guy working was slammed with customers. Would have been nice for him to have some help. The parking here is horrible and getting the trucks in and out is difficult.

Lea S. 
Évaluation :
4

Everything went smoothly Staff very friendly and accommodating Definitely would use again!

Kate K. 
Évaluation :
5

Friendly, fast , excellent customer service.

Patricia E. 
Évaluation :
3

It was hard to find a parking spot because it was so crammed. They were in the process of making bing a towed car when we were dropping off, tbh I have no idea if any of the men out there even worked there

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Ryder was excellent at explaining the details.

Douglas F. 
Évaluation :
2

Help was great but way to crowd. Lack of communication with field manager

Warren K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anakaren H. 
Évaluation :
3

Parking is a big issue. If I am a single person who wants to come in, park my car, use the Uhaul and return it then I have to be dependent on another person to drop me off and then pick me up. That is not a good situation to be in. You are not encouraging an empowered and independent customer base. Work to get assigned parking for customers and this should be great for everyone!

Jaya T. 
Évaluation :
5

The employee who assisted me was wonderful. Hard working- on top of the game at a busy location. He deserves Kudos for his Can do attitude and efficiency. Knowledgeable. Thanks again.

Paul H. 
Évaluation :
5

It is a little tight to park trailer but the person in charge was very attentive and help me park it

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chad E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

I will came again to this place customer service Nice and helpful tanks

Miguel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

Ryder was very professional and helpful.

Kristin A. 
Évaluation :
5

Easy to drop trailer off

Candida W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Efren V. 
Évaluation :
5

Nice place to drop off.

CHRIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee R. 
Évaluation :
4

I rented a U-Haul on a Sunday knowing very well that there was an online process to get the keys since the facility was closed. The process was only difficult because the area has terrible cell phone service so a 10 minute pickup process took closer to 45 mins. I had to drive a few blocks to get service to complete steps to get the keys. I would suggest sending your wifi password of the place with the informational emails to make it much easier for other people. Everything else was great!

KARIN U. 
Non les évaluations ont été soumises pour cet établissement.

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