Customer Reviews for Alpine Motors
(U-Haul Neighborhood Dealer)

2 024 évaluations

2450 S Glen Ave   Glenwood Springs, CO 81601
(Hwy 82 Btwn 23rd & 27th St)

(970) 947-9108

Heures d’ouverture

  • Du lundi au vendredi : de 8 h a.m. à 5 h p.m.
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(970) 947-9108

2450 S Glen Ave
Glenwood Springs, CO 81601
(Hwy 82 Btwn 23rd & 27th St)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au vendredi : de 8 h a.m. à 5 h p.m.
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Uhaul as a company is the worst company ever!

JAMES H 
Évaluation :
5

Excellent service à la clientèle. Very frienly people. Highly recommended

Oziel R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLEN H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M 
Évaluation :
3

The site is tight to maneuver in but I was able to get in and out without any trouble. The staff there are knowledgeable and efficient in getting customers checked out and in upon return. I would use this company/location again.

TIMOTHY F 
Évaluation :
5

Alls good, was an easy experience

PETER D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY B 
Évaluation :
5

Had my Tow Dolly ready to Go and Hook-Up was Easy and well Explained !!

ROBERT W 
Évaluation :
1

Our complaints are not with the individual pick up / drop off locations, but with U-Haul IT and Customer Service. The online account and app have my email address and phone number linked to someone else's account. I have had multiple calls to Customer service requesting that they unlink my data from the other profile. Although they claim that the unlink was successful, it was not. Therefore, when I was charged for extra miles we did not drive and that were not calculated by the scheduler, I was told there was no way to contest them because I did not use the app. There is no way I can use the app because it is linked to someone else's account that does not show my current trip and there is no way for me to gain access to my current trip. Not impressive!

GREGORY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DILLON K 
Évaluation :
5

This is the second time I have rented from this location and Ryder has always been amazing. He is so friendly and helpful. I really appreciate the excellent customer service and I would definitely rent there again as well as recommend that location to anyone who needs a truck. Thank you Ryder!

KELLEY H 
Évaluation :
4

Ask any and all questions for your rental....they are a great help!

CYNTHIA H 
Évaluation :
5

I think my sales person was Rydel. He did a fantastic job

SHERI B 
Évaluation :
4

Clean the windshield

ROSEMARY M 
Évaluation :
2

U-Haul was dirty, cup holders clearly not cleaned with spilled soda/sugary drinks. Poor customer service. Won't be back.

STEVEN T 
Évaluation :
5

The man at the Glenwood Springs location was so nice and helpful.

PAULA H 
Évaluation :
5

Daniel and Lindsay at Alpine Motors in Glenwood Springs, CO are awesome! They have exceptional integrity, they are hard working, and they are very helpful.

Lisette S 
Évaluation :
5

no improvements. personnel were helpful and friendly.

ROBERT F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S 
Évaluation :
5

Thanks to Ryder for his excellent help.

Lily S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY S 
Évaluation :
1

The agent was rude and acted as if we were interrupting his hectic morning. There was zero customer service, he gave the bare minimum of the necessary information without a hint of friendliness. It felt like he was doing us a huge favor, whereas we paid for the service. The truck felt like it might break down at any moment. The cab was filthy.

Tersia E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGARET M 
Évaluation :
5

The truck's check engine light was on, and the front end shook horribly when braking at over 40 mph...

MATTHEW K 
Évaluation :
5

Owner was very helpful with getting fuses fixed on my personal truck so that I could get on the road with the rented trailer. He went over and above and I appreciate the effort.

James P 
Évaluation :
5

Ryder was the guy who helped me..he was awesome .

RAJA G 
Évaluation :
3

It was impossible to pull in and park

Pegi P 
Évaluation :
5

All good

Gowrishankar N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM A 
Évaluation :
5

I appreciated their willingness to help with the change in our rental drop off

BRADLEY R 
Évaluation :
3

The gentleman who checked me in was super friendly and helpful. He gets a 10/10! The parking lot at this location is really tight, with lots of cars in the lot and limited parking. No big deal though.

Jerry T 
Évaluation :
3

It was okay but I would love to be refunded for the dolly I paid for. It was not in the U-Haul.

Ruby C 
Évaluation :
1

I reserved a 21 Dr truck but was given smaller 15ft truck so had to keep another day as it was too small to load everything. The truck was almost out of gas and barely running. It lurcked and acted like it would barely run, transmission sounded terrible as well. Terrible equipment.

Nancy B 
Évaluation :
1

Uhual has underperformed and under delivered on a massive scale. I was a big fan of Uhual until a couple of days ago. We confirmed a 26ft. truck for the day of our move, and on the day of pick up, we received a call from Uhual saying they only had a 10ft. truck for us. The Uhual representative was immediately combative, until she realized she was wrong, then apologized, but offered no recourse. The Uhual organization over-booked a 26ft. truck, then without admitting fault, offered a less than sub standard solution without so much as a "we're sorry "

JEFFREY N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER S 
Évaluation :
3

Uhaul app didn't work for truck share 24/7 Truck check engine light was on Truck smelled like mildew

Amara S 
Évaluation :
2

Too expensive and not clear on charges

GABRIEL I 
Évaluation :
5

Ryder is very impressive with his detail oriented command of renting trucks and essential equipment. Very professional! We will recommend the Glenwood location based on his service!

Randi B 
Évaluation :
1

The young man at the counter was unfriendly and unhelpful. He wouldn't even walk out to the truck for the customer ahead of me who had questions. He referred everything to the emails and texts we received. Apart from taking payment, giving out keys to trucks, and scanning the drivers license, he appeared to not be able to do anything else.

Cheryl F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill G 
Évaluation :
5

The location was not far from the interstate so it was easy to get in and out.

Brett R 
Évaluation :
2

I tried to rent from another location 10 miles closer to where I wanted to go to. However Carbondale didn't rent 26 ft trucks. So the Uhaul lady said they would credit me 20 miles. So. I said ok. When I went to check out at Glenwood today as I returned the truck, Ryder said he couldn't credit me. Additional when I went to pick up the truck UHaul's computer was down for 40 minutes past the time I indicated that I wanted to pick up the truck. So all my help had to want at least 40 minutes before we could start the move. 2 major glitches from Uhaul. I wish corporate office would call me.

Jon S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ward J 
Évaluation :
5

All good.

Glenda M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jerson O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacey C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy M 
Évaluation :
3

The location was pretty much the only choice I had in that area, but staff was friendly. The Hollywood drop off locatin is such a great Uhaul center that it sets the bar pretty high for all others to follow.

anton u 
Évaluation :
5

Super efficient return process. We were in and out in minutes.

Brian A 
Évaluation :
4

During my return, the Uhaul employee, Ryder, was quick, helpful, and professional. Merci.

Tim S 
Évaluation :
4

Local peeps are great. LOVE them! Your automated system sucks worse than something that sucks at sucking. I'd give specifics, but there's a word count here, and it's not enough. Shout out to the locals who actually care! No credit to Uhaul for that! That's ALL YOU as local peeps! Thank you, locals, for being so great! Uhaul should give you a raise!

Abigail E 
Évaluation :
2

The trailer I reserved was not there so he gave me another one and said it would be the same price since it was their fault, but the bill charged me more for the larger trailer.

Anthony A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M 
Évaluation :
3

The Glenwood U-Haul store is a little tough to park a larger truck due to the small parking lot. The guy at the store was very helpful.

Michael S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack T 
Évaluation :
4

The floor was full of sand and there was dog hair on the seats. Didn't bother me but I could see it bothering others

Melissa J 
Évaluation :
5

the gentleman at the front desk was very busy but very attentive to my needs.

Clifford P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlyse C 
Évaluation :
5

Having box prices above the boxes would increase sales. Having boxes in divided sections so they can be obtained efficiently would work better. I know customers are not aloud behind the counter but watching the rep man handle the boxes was daunting.

mike K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin C 
Évaluation :
2

Just a friendlier welcome/interaction

MATTHEW C 
Évaluation :
5

Ryder was very professional and customer-focused. He was a pleasure to interact with and did an excellent job.

Timothy F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M 
Évaluation :
3

The back of the truck was so FILTHY (the guy checking it out to us knew, he said it was rock dust, YEAH!! Sheet Rock Dust that got on EVERYTHING!!!) it should have been clean since I am expected to return it clean!!

Nancy P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark R 
Évaluation :
3

The customer service was great. I was immediately greeted by a customer representative and they quickly found my trailer reservation, got the paperwork completed, and hooked up the trailer. The parking lot was very small and was packed with vehicles and trailers. It was hard to maneuver with the trailer hooked up. The customer rep helped a lot by guiding me through to the exit and making sure I wasn't going to hit anything.

Scott G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynn D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheldon D 
Évaluation :
4

Equipment was clean, but we were charged for 2 days (Saturday - Monday morning), despite returning the truck Saturday at 5:00 pm. We’re attempting to get the overcharge removed, but that is not a quick process, and 26 hours after notifying U-Haul of the overcharge, the overcharge has not been reversed or confirmed.

Michael M 
Évaluation :
4

The location was clean, the car trailer was lean But the running lights never did work.

eric s 
Évaluation :
1

This company needs to work on a lot of things, starting first and foremost with proper procedures and customer service. This has been my worst experience with U-Haul to date, and that is truly saying something. I arrived at the location in Glenwood springs, 30 minutes in the opposite direction of where I needed to use this truck. Despite there being 4 10-foot trucks as I had requested, I was directed through the app to pick up a 15-foot truck. I encountered an error message, telling me to call live verification even though I had used 24/7 pickup in the past with no issue. I waited on hold for over 15 minutes, and the agent I eventually got to was unwilling to wait with me until I had completed the registration process. I received my lock box code, and went to retrieve my keys. MUCH TO MY DISPLEASURE, THE CODE WAS ALREADY USED AND THE KEYS WERE MISSING I was approached by a man ALSO having issues with his pickup, and it turns out SOME OTHER CSA HAD GIVEN HIM THE CODE TO MY LOCK BOX, AND THE TRUCK I WAS ASSIGNED WAS ALREADY RUNNING. The app skipped the whole process of verifying mileage and condition of the truck, and so I was on the hook for any and all damage/missing gas. To summarize: -24/7 pickup was a miserable failure -CSA with live verification did not wish to assist me until my request was completed -another customer had already collected my keys AND STARTED UP MY VEHICLE -I was unable to verify fuel level, starting mileage, and condition of the truck before pickup. This plethora of issues needs to be addressed immediately, and I demand follow-up and compensation for such an incompetently delivered service. I should not have to pay for such a terrible experience.

Thomas M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginelle T 
Évaluation :
5

The gentleman that helped me was incredible and very accommodating

William B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefanie K 
Évaluation :
5

Ryder, the agent at the facility was friendly, polite and professional. He was extremely helpful and answered all my questions. I made a mistake in the reservation and he promptly fixed my mistake. Five stars! (out of five).

John L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon D 
Évaluation :
1

Have the truck ready for pickup when you say it will be ready. Better communication between local and National service. App doesn't streamline with local places.

David C 
Évaluation :
5

Excellent service start to finish

allen w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebeka M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis S 
Évaluation :
5

Limited equipment available. Very easy to reserve, pick up and drop off on short notice.

greg j 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis S 
Évaluation :
5

Ryder is the best - despite an ever-changing reservation (snow delayed the project), he rolled with us and made everything so easy. Merci.

Megan T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terrence L 
Non les évaluations ont été soumises pour cet établissement.

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