Le client n'a pas laissé de commentaire.ERIKA G.
Customer Reviews for Alpine Motors
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Glenwood Springs, CO 81601
(Hwy 82 Btwn 23rd & 27th St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I had no problem driving through snow and ice approximately 250 round trip to pick up a truck and trailer. The pick up day should not have counted toward my 7 days with the truck. U Haul made everything right in the end.Russell H.
Excellent customer service and friendly staffJoseph T.
Fast. Clean. Efficient. Staff was ready and professional. Truck was in great condition.Jeffery E.
Make sure that the vehicle or trailer can actually return at the agreed upon location. Do not try to change the terms of the contract after it is signed and then put it on the customer to deal with it.James C.
Not their fault that they had no key for the truck. Sent to the second truck and it was covered in snow and everything was frozen. Employee was excellent in helping but it set me back on my schedule. Trailer latch was bent and would not lock.Roland M.
Guys were great to work with, understanding and friendly.Donna Z.
Le client n'a pas laissé de commentaire.James A.
They had not shoveled their parking lot. The snow was so deep vehicles could not get in. I got stuck because driveway was not clear. The truck did not have appropriate tires.Betty H.
We were charged for insurance after telling then no then they refused to return our money at the store or at the customer service number that has a Waite of over an hour every time I called.Perry D.
Le client n'a pas laissé de commentaire.GERMAN G.
Le client n'a pas laissé de commentaire.Janet T.
The uhaul was parked in an inconvenient location. The online check-in experience was completely useless and frustrating.chris H.
Le client n'a pas laissé de commentaire.Eric H.
Le client n'a pas laissé de commentaire.Jordon C.
U Haul Rep was knowledgeable, worked efficiently, and promptly completed check out. Excellent customer service.john T.
Le client n'a pas laissé de commentaire.Gunnar M.
Peter was great. Very helpful and professionalMatthew B.
Peter was able to help check in the trailer early. I was tired and thankful for his help with the truck too.Sherry O.
Le client n'a pas laissé de commentaire.Marie S.
A little tight to pull a trailer in to, but the staff was SUPER helpful. GREAT people.Jeremy J.
Le client n'a pas laissé de commentaire.Sarah Z.
Don't let people steal other peoples reservations and then charge the wrong person with zero apology to explanationJOHN L.
The guys at Alpine Motors are Awesome!Marie S.
Le client n'a pas laissé de commentaire.daniel W.
Le client n'a pas laissé de commentaire.CHRISTI MICHELLL F.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.MANUEL L.
if a clearance light is out replace it. its there for a reason.WESLEY H.
Le client n'a pas laissé de commentaire.COREY E.
Inside and out side of vehicle was dirtyGIL G.
I move a ski shop twice a year, and always use this location. Always the best in the area, but especially this time. The absolute best customer service and worked with my crazy schedule.Brian B.
To start I got a message to call a uhaul customer service, when I called I was told the 26' truck that I reserved a month in advance would not be available for me to pick up at my location in gypsum and told there was one available in grandjunction which is about 2 hours away, so was offered a 15' truck. I went to my pick up location in gypsum the day before I was supposed pick up the vehicle to make sure they would have a truck and fill out any paperwork and give them a copy of my license. I was told that there would be no trucks of any size for me to pick up Friday. I then found a 26' truck in glenwood springs for pick up Friday morning. So after getting the truck in glenwood I went to my storage unit which was my original pick up location, and saw a 26' a 15' trucks, felt personally that my time was wasted and charged for the extra mileage. Personally feel like it was more of the locations fault than uhaul it's self, but do think the system of keeping track of the vehicles doesn't work all to well, also if the only 26' truck was available in grandjunction it should have been delivered to my pick up location.Christopher D.
The check engine light came on within the first two hours of our tripPenny B.
Le client n'a pas laissé de commentaire.KEVEN B.
Le client n'a pas laissé de commentaire.Elizabeth C.
Le client n'a pas laissé de commentaire.JOSE M.
The place is fine and they are friendly, but the company is not and they are not friendly, they have very rude customer service.Jose G.
They were very helpful and understandingThomas H.
Provide a better open line of communication with corporate. For instance we have an issue with my pill and it's very difficult to communicate with you guys. This is a real problem.GEORGE H.
Le client n'a pas laissé de commentaire.Robert J.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Jane O.
Limited trailer selection but not sure what can be done about that.Mark M.
Le client n'a pas laissé de commentaire.Santiago R.
Truck was not available at pick up locationLavern S.
The two reps were extremely prompt and efficientFrank C.
Le client n'a pas laissé de commentaire.RUSSELL W.
This was not the location that I reserved. The manager I spoke with about the change was rude and cared little about my situation.Thomas H.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.Thomas M.
It was a very pleasant experience. Especially the employee who helped me. I have used this company before and it has always been an unpleasant experience because of the old curmudgeons who worked there before. The new gentleman I worked with this week treated me with the respect and friendly attitude ALL customers deserve.DOREEN H.
Peter at alpine motors did an excellent job helping me return the trailer. He was very helpful with the additional questions I had regarding a second rental I had. I would definitely return here for my next uhaul experience.JAY B.
Have the promised equipment. I do appreciate the ability to rent even though the location was closed. That's a positive. Would be good if someone was at least there to wipe interiors down though...Thomas K.
I was charged $150 for damage without explanation and I know I did not cause any damage.BRENDAN P.
Le client n'a pas laissé de commentaire.Gary K.
Great service, Nate attached the tow dolly to my truck, then removed it when I returned. Didn't have to do thing. Well done.Doug F.
Rented UHaul because of no rental car availability and we were stuck with a broken down vehicle. The people there were nice, but the box truck they gave us was filthy all over, not even the windshield was clean. It did get us to our destination, we are grateful for that, but a clean one would have been nicer. We live far away so no recommendation would be appropriate.nelda G.
Put accurate gas level for pick upQuinn S.
Le client n'a pas laissé de commentaire.JAY H.
Parking area is to congestedGary F.
All was good. Quick and efficient!WILLIAM T.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.David J.
They do not check the truck before giving it to the customer, they do not check miles, they do not check gasoline and they charge miles that one does not driveJORGE C.
Le client n'a pas laissé de commentaire.MARIA E M.
Very poor service charged an extra day cause of not communicating to me the customer four hour return when I asked for 24 hours he was to busy trying to help a customer that wasn't his and I got screwed by uhaul and now that want some damn fee I tried talking to glenwood springs uhaul no luck take care of your customers very very disappointed. Will not recommend this uhaul to any one will tell them my experience with youSandra W.
Very helpful and friendlyJohn D.
bigger yardKarl S.
Le client n'a pas laissé de commentaire.RICHARD D.
Very helpful and accommodating. Outstanding service!Randall R.
The only issue with this location is that it is hard to get in and out of.Darin A.
Le client n'a pas laissé de commentaire.Ethan O.
Mobile pickup app did not functions correctly on Safari IPhoneAli N.
Le client n'a pas laissé de commentaire.Francisco V.
Le client n'a pas laissé de commentaire.DANIEL S.
Peter was great and when I mentioned the small issue with the driver seat not being able to be adjusted, he offered to help with another vehicle (which wasn't necessary, but very good customer service). Je les recommande fortement.David P.
Le client n'a pas laissé de commentaire.William T.
They were great to deal with, happy and friendlyedmund D.
Le client n'a pas laissé de commentaire.Louis G.
Le client n'a pas laissé de commentaire.Maria M.
Le client n'a pas laissé de commentaire.Lisa M.
Le client n'a pas laissé de commentaire.Brian G.
Peter was the best. Our truck didn't arrive due to mudslide issues, and he arranged for a back-up vehicle! So grateful for his help!Lara K.
Le client n'a pas laissé de commentaire.Melissa H.
Wouldn't recommend just because far distance from home.JILLIAN O.
Le client n'a pas laissé de commentaire.michaleen J.
Peter at the front desk did not record gas gage acutely. When asked to look at it with me , he said, â€œ I don't have time.â€ He also added one mile in the paperwork saying, â€œ it's for moving the truck around the property â€œ I believe he does this regularly to increase his profits. He is rude and dishonest. Overcharged me for gas.Robert F.
Le client n'a pas laissé de commentaire.MYLES R.
Great, helpful staff. Good truck.Landon C.
Le client n'a pas laissé de commentaire.Rafaela N.
Le client n'a pas laissé de commentaire.Brad T.
Le client n'a pas laissé de commentaire.PETER M.
I could not get in touch via phone and I had to drop off the tow dolly, so I took it down to Alpine. The person there said I was not on the schedule until the next day and that I would have to take it back home with me and do another 100 mile round trip the next day. I was about to leave it on the sidewalk, when he found room for it...Tim M.
Clean efficient, saved us, because SB Rental out of Carbondale, did not have the truck we originally reservedkelly A.
Checkin was not as easy as lead to believe. The lot is ridiculously small and trying to maneuver my personal vehicle and the rental truck was a pain. At checking I was told they prefer no personal vehicle be left but not sure what the option would have been otherwise. Overall, the truck ran fine and was in good shape abs clean.HEIDI W.
Never use the Carbondale, CO location. They are very unprofessional. I wasn't happy with the overall U-haul experience. The Glenwood location was nice and the people were nice but it's what I had to do to get that point. First, I was told I would receive a phone call the day prior to schedule pick up time and location. Never received a phone call. Second, I was never informed that I would be downloading the app to complete my pick up and wasted 4 critical hours of my moving day. Third, the key to my U-haul truck was not in the key drop off box. And finally the even if the key was in the drop box the truck was blocked in. I wouldn't have been able to go anywhere anyways. Once again this is the Carbondale, CO location that I went through this terrible experience not the Glenwood, CO location they were super friendly and helpful. I will not be recommending U-haul to anyone in the future nor will be using U-haul again. Very unprofessional to say the least.JARED L.
Peter was amazing for customer service. Best Uhaul experience i've ever had. thanks!Roger P.
Le client n'a pas laissé de commentaire.Marc H.