Customer Reviews for Alpine Motors
(Concessionnaire U-Haul dans le voisinage)

1 631 évaluations

2450 S Glen Ave   Glenwood Springs, CO 81601
(Hwy 82 Btwn 23rd & 27th St)

(970) 947-9108

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/25/2021: Fermé
  • 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(970) 947-9108

2450 S Glen Ave
Glenwood Springs, CO 81601
(Hwy 82 Btwn 23rd & 27th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/25/2021: Fermé
  • 1/1/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Gunnar M. 
Évaluation :
5

Peter was great. Very helpful and professional

Matthew B. 
Évaluation :
5

Peter was able to help check in the trailer early. I was tired and thankful for his help with the truck too.

Sherry O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie S. 
Évaluation :
5

A little tight to pull a trailer in to, but the staff was SUPER helpful. GREAT people.

Jeremy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Z. 
Évaluation :
1

Don't let people steal other peoples reservations and then charge the wrong person with zero apology to explanation

JOHN L. 
Évaluation :
5

The guys at Alpine Motors are Awesome!

Marie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTI MICHELLL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL L. 
Évaluation :
5

if a clearance light is out replace it. its there for a reason.

WESLEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY E. 
Évaluation :
4

Inside and out side of vehicle was dirty

GIL G. 
Évaluation :
5

I move a ski shop twice a year, and always use this location. Always the best in the area, but especially this time. The absolute best customer service and worked with my crazy schedule.

Brian B. 
Évaluation :
5

To start I got a message to call a uhaul customer service, when I called I was told the 26' truck that I reserved a month in advance would not be available for me to pick up at my location in gypsum and told there was one available in grandjunction which is about 2 hours away, so was offered a 15' truck. I went to my pick up location in gypsum the day before I was supposed pick up the vehicle to make sure they would have a truck and fill out any paperwork and give them a copy of my license. I was told that there would be no trucks of any size for me to pick up Friday. I then found a 26' truck in glenwood springs for pick up Friday morning. So after getting the truck in glenwood I went to my storage unit which was my original pick up location, and saw a 26' a 15' trucks, felt personally that my time was wasted and charged for the extra mileage. Personally feel like it was more of the locations fault than uhaul it's self, but do think the system of keeping track of the vehicles doesn't work all to well, also if the only 26' truck was available in grandjunction it should have been delivered to my pick up location.

Christopher D. 
Évaluation :
5

The check engine light came on within the first two hours of our trip

Penny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
2

The place is fine and they are friendly, but the company is not and they are not friendly, they have very rude customer service.

Jose G. 
Évaluation :
5

They were very helpful and understanding

Thomas H. 
Évaluation :
3

Provide a better open line of communication with corporate. For instance we have an issue with my pill and it's very difficult to communicate with you guys. This is a real problem.

GEORGE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane O. 
Évaluation :
5

Limited trailer selection but not sure what can be done about that.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago R. 
Évaluation :
1

Truck was not available at pick up location

Lavern S. 
Évaluation :
5

The two reps were extremely prompt and efficient

Frank C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL W. 
Évaluation :
3

This was not the location that I reserved. The manager I spoke with about the change was rude and cared little about my situation.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

It was a very pleasant experience. Especially the employee who helped me. I have used this company before and it has always been an unpleasant experience because of the old curmudgeons who worked there before. The new gentleman I worked with this week treated me with the respect and friendly attitude ALL customers deserve.

DOREEN H. 
Évaluation :
5

Peter at alpine motors did an excellent job helping me return the trailer. He was very helpful with the additional questions I had regarding a second rental I had. I would definitely return here for my next uhaul experience.

JAY B. 
Évaluation :
3

Have the promised equipment. I do appreciate the ability to rent even though the location was closed. That's a positive. Would be good if someone was at least there to wipe interiors down though...

Thomas K. 
Évaluation :
2

I was charged 150 $for damage without explanation and I know I did not cause any damage.

BRENDAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
5

Great service, Nate attached the tow dolly to my truck, then removed it when I returned. Didn't have to do thing. Well done.

Doug F. 
Évaluation :
3

Rented UHaul because of no rental car availability and we were stuck with a broken down vehicle. The people there were nice, but the box truck they gave us was filthy all over, not even the windshield was clean. It did get us to our destination, we are grateful for that, but a clean one would have been nicer. We live far away so no recommendation would be appropriate.

nelda G. 
Évaluation :
4

Put accurate gas level for pick up

Quinn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY H. 
Évaluation :
5

Parking area is to congested

Gary F. 
Évaluation :
5

All was good. Quick and efficient!

WILLIAM T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
1

They do not check the truck before giving it to the customer, they do not check miles, they do not check gasoline and they charge miles that one does not drive

JORGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA E M. 
Évaluation :
1

Very poor service charged an extra day cause of not communicating to me the customer four hour return when I asked for 24 hours he was to busy trying to help a customer that wasn't his and I got screwed by uhaul and now that want some damn fee I tried talking to glenwood springs uhaul no luck take care of your customers very very disappointed. Will not recommend this uhaul to any one will tell them my experience with you

Sandra W. 
Évaluation :
5

Very helpful and friendly

John D. 
Évaluation :
4

bigger yard

Karl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

Very helpful and accommodating. Outstanding service!

Randall R. 
Évaluation :
4

The only issue with this location is that it is hard to get in and out of.

Darin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan O. 
Évaluation :
3

Mobile pickup app did not functions correctly on Safari IPhone

Ali N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Peter was great and when I mentioned the small issue with the driver seat not being able to be adjusted, he offered to help with another vehicle (which wasn't necessary, but very good customer service). Je les recommande fortement. 

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

They were great to deal with, happy and friendly

edmund D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

Peter was the best. Our truck didn't arrive due to mudslide issues, and he arranged for a back-up vehicle! So grateful for his help!

Lara K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
4

Wouldn't recommend just because far distance from home.

JILLIAN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michaleen J. 
Évaluation :
1

Peter at the front desk did not record gas gage acutely. When asked to look at it with me , he said, “ I don't have time.” He also added one mile in the paperwork saying, “ it's for moving the truck around the property “ I believe he does this regularly to increase his profits. He is rude and dishonest. Overcharged me for gas.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYLES R. 
Évaluation :
5

Great, helpful staff. Good truck.

Landon C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rafaela N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER M. 
Évaluation :
1

I could not get in touch via phone and I had to drop off the tow dolly, so I took it down to Alpine. The person there said I was not on the schedule until the next day and that I would have to take it back home with me and do another 100 mile round trip the next day. I was about to leave it on the sidewalk, when he found room for it...

Tim M. 
Évaluation :
5

Clean efficient, saved us, because SB Rental out of Carbondale, did not have the truck we originally reserved

kelly A. 
Évaluation :
3

Checkin was not as easy as lead to believe. The lot is ridiculously small and trying to maneuver my personal vehicle and the rental truck was a pain. At checking I was told they prefer no personal vehicle be left but not sure what the option would have been otherwise. Overall, the truck ran fine and was in good shape abs clean.

HEIDI W. 
Évaluation :
1

Never use the Carbondale, CO location. They are very unprofessional. I wasn't happy with the overall U-haul experience. The Glenwood location was nice and the people were nice but it's what I had to do to get that point. First, I was told I would receive a phone call the day prior to schedule pick up time and location. Never received a phone call. Second, I was never informed that I would be downloading the app to complete my pick up and wasted 4 critical hours of my moving day. Third, the key to my U-haul truck was not in the key drop off box. And finally the even if the key was in the drop box the truck was blocked in. I wouldn't have been able to go anywhere anyways. Once again this is the Carbondale, CO location that I went through this terrible experience not the Glenwood, CO location they were super friendly and helpful. I will not be recommending U-haul to anyone in the future nor will be using U-haul again. Very unprofessional to say the least.

JARED L. 
Évaluation :
5

Peter was amazing for customer service. Best Uhaul experience i've ever had. thanks!

Roger P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc H. 
Évaluation :
5

Efficient and vouteous

Stephen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE D. 
Évaluation :
3

Related to the very poor cell service at location - Inform renters of available WiFi in instructions, so that when renters arrive before or after hours and are using the express check-in they can complete the process.

Michelle M. 
Évaluation :
5

have good tires on the trailer.

RUSSELL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline B. 
Évaluation :
5

Excellent service à la clientèle.

raeANN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANNON P. 
Évaluation :
4

The truck was not in great shape. The steering had a lot of play, the brakes had a lot of give in the pedal, and the transmission slipped when shifting. Other than that, the location of the facility and the people were great to work with.

STEPHEN S. 
Évaluation :
5

Great staff everything was wonderful

Amber S. 
Évaluation :
5

This location was courteous and kind and understanding. Due to the very poor customer service we had gotten in the scheduling and in traffic, They were kind. However customer service and the gentleman named Mike who is the head of the traffic control over the Glenwood Springs and Grand Junction area, He was a very horrible person. He called us names and said he has the ability to make our lives miserable. That was a horrible, and very unprofessional treatment from him

Tammie R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
1

They charged me 50 $for something and won't contact me back. Gas was full. Had to leave keys in drop box, took a photo.

Meghan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy C. 
Évaluation :
1

We were charged an additional fee we were never told about at any location.

Eric M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dirk G. 
Évaluation :
4

Said my final reciept would be emailed in 10 minutes, 2 days now and still no receipt.

Brian C. 
Non les évaluations ont été soumises pour cet établissement.

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