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Faith D
Customer Reviews for Alpine Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Jackson is awesome!
RON KI highly recommend this storage facility.
Deborah A | Expérience généraleMerci.
jennel a | Expérience généraleThey were helpful and thorough and the whole process was simple!
Bernadine MRented this storage unit for 3 years while my children attended BYU-I. It was a great experience and never had a problem with anything.
allan e | Expérience généraleThere were several mice. I called the office and they told me it was my responsibility to put out mouse poison. I would take pictures every few days of mice dead on a sticky trap. We had to move all of our boxes out after one month and keep somewhere else because mouse droppings were in every box. There also must have been a leak in the roof because there was about a 4 x 4 foot area of ice in the unit in the middle of the floorThe owner was very standoffish and rude to me. I would not recommend this storage facility.
lorinda M | Expérience généraleI got pulled over because the running lights didn't work.
phil rIt was clean and over all we had a good experience. However we did end up with rats or mice in our storage unit and they were nesting in some of our boxes. It maybe helpful to try to get rid of them OR at least let you customers know it would be in their best interest to get mice traps or something.
Audrey M | Expérience généraleGreat service, easy to work with and knowledgeable
Robert RGood storage at a convenient location and for a good price.
jacobe m | Expérience généralenice storage units
Earl W | Expérience généraleI don't usually leave reviews, but we received such great service from the helpful and friendly staff that I wanted to make sure they got credit where credit is deserved.
nancy c | Expérience généraleThere was a good deal of damage to the contents of my U-Box when I went to unload it. It looks as though the container sustained a sudden jolt (dropped?) and prolonged fibration during transport. There was wood dust and chips all over everything, boxes and bins were collapsed and otherwise damaged. This despite careful packing prior to shipping.
Raylene MHad a great experience with this storage facility! Super easy renting here as well as leaving. Had no issues! And very affordable!
courtney v | Expérience généraleWe had a great experience with this facility. Would definitely rent from them again in the future.
JARED o | Expérience généraleNever had a problem and they were awesome to deal with.
nick n | Expérience généralePerfect contract, I wouldn't change a thing.
giacomo s | Expérience généraleWonderful experience with the storage unit, employees were very helpful and prices were great and affordable!
addy m | Expérience généraleExtremely helpful staff.
JONATHAN HOverall a really good experience with super friendly and helpful staff.
Kyle L | Expérience généraleHelp me get all set up! Thanks!
MICHEL VThe storage unit was super cute it was spaceious enough to put 4, 30 gallon totes and a trash can in the storage unit. It was perfect for me to store my stuff while I went home.
victoraia v | Expérience généraleLOWER RATES!! This was so expensive to move our stuff, my sister got the same uhaul a few years ago for $800 while I had to pay $3500. How is that right?!?
Dorey MIt was good no problems
ANNETTE EEverything was just great
ANNETTE EA really nice gentleman helps me through getting my rental and even through my return and I had a little problem trying to get it unhitched and he just tootake care of it no problem great experience..
KYLA GOnce I lost the door code and it was late and it took a LONG time to get the code because of office hours. I've loved this facility and recommend it to most of my friends. I do think within the locker units a light would be nice.
EMILY H | Expérience généraleAbsolutely nothing... thank you for being so accommodating! Wonderful service!
Ilah BBest service I’ve ever received! Thank you!!!
tori c | Expérience généraleJaxson that helped me was friendly and very personable in taking care of everything
ZACHARY WWhen I went to drop my truck and tow dolly no knew as at the location eve though they were supposed to close at five PM. On the website it tried to make me take the truck back to a different location from the one I choose. I was on hold fir over an hour trying to return my rental. I was very frustrated.
JONNI MThe manager at this location waited for me to get there even tho I was late because of traffic. He had everything to ready to get me on the road as fast as possible!
RANDALL REverything was just as it needed to be. I will use the U-Haul pods again if I ever need to.
Brian SIt was very simple to return the U-Haul through our phone. Alpine Rentals was very clean and relatively easy to find with Google maps. We did pull in front of the wrong suite (Alpine moved over), but it was easy to move the truck in front of their suite seeing as no one else was there.
Clay JSome trouble with the updating of your computer system necessitating multiple calls to check on progress
Tracy fIt was fantastic, they were very helpful, answered every question, and didn't try to push me to buy more than I needed. They even gave me a few free upgrades.
Keaton PI appreciated their help. Very accommodating.
Sherri PSelf drop off on Saturday afternoon, but the location was easy to get to and find.
Russell fThank you for making a long day end well! You're awesome and easy to work with.
marcie tJackson, the manager was amazingly helpful. He is an example of great customer service!
cricket wThe safety chains were rapped around themselves so much we couldn't undo them. Also the driver's side taillight wasn't in proper working condition. The passenger side strap had a hole in it. We ended up returning it early, because of all these safety issues.
josph tReally well priced for the size; my automatic payment for the storage unit was so small it was often forgetful. It held more than enough of my things, easy to access, and I was able to park my nearby
john l | Expérience généraleGreat experience.
julie b | Expérience généraleWould recommend this facility to anyone! I had a unit during the winter months and everything was always plowed. My code didn't work at first for the gate but was given one to use while mine was fixed
nikkita b | Expérience généralethere were a few times it was hard to reach staff, but they ALWAYS got back to me and I never had any issues. They offer a wide range of storage options at low prices. 10/10 recommend.
mckenna s | Expérience généraleI felt that the employees were amazing and likeable. Anytime I had issues they helped me out in a swiftly and professional manner
nollan o | Expérience généraleGate never worked. Seems like it was either always open or always closed and wouldn’t open!
brett j | Expérience généraleWe did not store anything here. This was where our iPods were delivered to. It was unfair to charge an undisclosed fee for rent when we had already paid $1400 for each pod to be moved.
Julie J | Expérience généraleNice place. Rate is fairly low and it is well kept.
ian m | Expérience généraleGreat experience!
camden s | Expérience généraleThe location was great & I loved the easy access. The unit itself was great. I would use again! I just which that there was more availability of the managers. Hardly ever answered or was in office.
LInDSEY B | Expérience généraleExceptional assistance and support from this facility; thank you Jacob for all your assistance and help.
Elaine M | Expérience généraleEverything was super nice however the main gate to get in can be confusing when
taylor b | Expérience généraleWe used U Haul Boxes at this facility. Jackson was very helpful in coordinating the pick up of the boxes.
louise g | Expérience généraleGreat price for a good amount of storage! Will go back if I need another storage space
STEVEN J | Expérience généraleHours were not clear, during normal business hours on some days no staff were on site. My belongings were secure, I enjoyed my time here. Would prefer to talk to staff insted of just a phone# to call.
BRIAN S | Expérience généraleVery good experience. Been using facility for past 6-7 years. Never had any issues. Very simple checkout process.
ROBERT S | Expérience généraleWorking with Alpine was a very good experience and they were very helpful and accommodating. I have used them previously and will use them again whenever I move things.
dean dThe recommended gas fill quantities are decieful on the contract...I was 30 miles from being empty and per contact needed to put 20 gals in to put at half full (what it was when I picked-up). After putting 20 gals in, the needle was nearly on 3/4 of tank...total rip-off and royally pissed me off!
David CWe were not please to find that our U-Boxes where not storaged in a condition facility. Many of the items that we shipped should not be stored in ambient temperature. Before we chose UHaul / U-Boxes we specifically ask if our U-Boxes would be stored in a conditioned facility and were assured they would, specifically since they would set in storage for over six months. Many of our items were frozen upon receipt. We are not happy campers!! The fellow who delivered the U-boxes was very friendly and provided great customer service. The lady who assisted us on the loading side was also very friendly and easy to work with.
ROBERT MVery easy and quick to take care of of returning the trailer and the personal was very friendly.
Nathan HNo one was there to accept my return when I dropped off my equipment in the middle of the day.
Isaac HEverything went smoothly. Professional service. We arrived at 11 and realized no one would be at the office until 1. We called a number and help arrived son after.
Privacy R | Premières impressionsReserved unit over the phone, which went well. Sat at office for 1,5 hours waiting for manager. Turns out manager is on vacation. Employees didn`t know. No one left to cover office. Haven`t moved in.
Privacy R | Premières impressionsI called to reserve trailer at A-1 Rental in Rexburg, ID. U Haul In Boise, ID called & said A-1 didn't have size trailer I wanted. Asked if I could pick it up in Victor, ID. I said no, then they said Alpine Rental In Rexburg, ID had one. When went to pay in advance for trailer, no one at location. Had to call # on door & wait 4 someone to show up. When trailer picked up, checked all trailer lights & worked, Soon as drove off, lights stopped working-stopped by police twice. WORST experience I've ever had renting a trailer.
WILLIAM MHad to exchange 5 x 8 in Idaho Falls. Idaho falls discovered that UHAUL Agoura Hills did a horrible - backwards (left blinker was right blinker, etc) install on my electronics, shoddy install on wiring harness I had to travel to Murrieta CA (160 miles away) to pickup as Agoura Hills Uhaul ordered part on backorder 1 week prior and didn't advise me of that until morning of install a week later. I lost a full days work ($200+ in wages) plus $$ gas both ways. Problem would have been solved easily with communication to me. Now, towing from Idaho falls to Camarillo was excellent in a 4 x 8. zero problems. Idaho Falls Uhaul resolved the electronics in 102• weather and made me a priority. I cannot say enough good things about the pride they took in their work, and the embarrassment they felt over the electronics incident. i would give them 15 stars if I could.
CHRIS MIt was closed when I arrived.
David MI appreciated that they did all they said they would do. Very reliable.
Privacy R | Premières impressionsExcellent customer service. The U Haul in Rexburg worked around my schedule even outside of business ours to ensure that my move went smoothly. Would highly recommend to others.
Privacy R | Premières impressionsGreat service, easy to work with.
Privacy R | Premières impressionsThe move went very smoothly and I was satisfied!!!!
Privacy R | Premières impressionsIt is a very clean facility and a nice facility. I have no worries about my stuff because it is a very secure facility. The owner is very nice and helpful and the service is excelent.
Privacy R | Premières impressionsFast service and easy to move our things in the unit. Great facility!!
Privacy R | Premières impressionsI really liked how easy it was to reserve.
Privacy R | Premières impressionsI am very pleased with the service and facility. The fact they they were also a Uhaul distributer was very convenient for my situation. I would recommend them to anyone.
Privacy R | Premières impressionsWow, Easy to access, Clean and Dry.
Privacy R | Premières impressions