I was trying to return the truck via Mobile App and had problems. The GeoPosition feature would not recognize the location (tried 5 X and my Locations were on). We both called U-Haul, she got through while I was put on hold. She got the run around, so we tried a different approach. She called her boss/owner and he had her Photograph all aspects of truck {outside, inside, gas level, mileage} and send it to him. He completed my return from his home. I will certainly deal with Al (Al's Mart) for my next rental.
DARRYL S
Customer Reviews for Als Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Make the check-in prices a little easier
Anthony PThe location was closed, however, I dropped the key off in the box and they did a great job of booking the truck back in.
kurt kLocation is a c-store off Hwy 80 and extremely difficult to get in and out of. The staff was nice however, I had trouble locating and called the number on my paperwork and that number is no longer in service. Drop off was 100 % more difficult that the pickup in Spring.
COYE GI have rented from you frequently. When asked about when I would return I said about two p m . I returned at 3 pm. I always tent and return same day or next morning for one day rental price. Was charged late fee and extra for insurance I didn't ask for
William Klady made us resubmit everything, we did not get the uhual until an hour later - and the time was not adjusted - they did not have the pads I requested on hand - so I ended up having to go somewhere else for them.
Kaylee PThe first person I dropped off to was not helpful. The second time I went back to ask about why i haven't got an email. A different female was very helpful and went out of her way to help my needs.
Eli PTransmission seems not to function well They charged 2 gallons of gas that I did not owe
Emmanuel TI still have not received a receipt for the rental and the truck was not checked in at the time it was returned
Rachel DAl is amazing! He is helpful, friendly and made everything smooth for me, I highly recommend going to Al’s!
LuzVirginia DThis has been the best location to rent a uhaul from. I will continue to use this location. The customer service is excellent
LaGina MThe woman at this location tried to make us get the insurance when we already selected no online. The only reason we found out she added it is because we asked her why the proce was different, and she said she added it on. We moved a couch and didn't leave any trash, them why did we get charged the 25$ fee for her to clean it?? Complete ripoff, imnnot coming here again, the woman was God awful
Roger FUHaul crashed constantly while trying to return vehicle. I even tried to chat with UHual CSR about issues with app while trying to comply the return, but, yes, you guessed it, the app crashed mid-chat. If app/website were to actually work, it would be phenomenal, but next rental will be waiting in line at UHauls understaffed locations.
Berry CThey did not have a furniture dolly that I paid for, told me he hasn't seen one in months...so why did you offer one to me? I realize it's not his fault, per se, but still...Also, the place had drug paraphernalia for sale at the counter, the guy forgot to give me back my license until after I was walking out the door (guess you could blame that one on me), and was not very helpful in general.
Craig BEven though I returned the equipment in good condition ( clean ), I was charged $ 25 for cleaning fee. Could you please check and refund the amount back to me as soon as possible
Rajesh VBetter customer service. The lady we spoke with was rude and lied about our refundable hundred dollars for the down payment
Destinee PAwesome thank you!!
Cassie SGreat trucks and great service!
Lisa CStore opened an hour late, owner was rude and in Kiely didn't want to be there, truck was dirty. Employees on uhaul line purposely lied and did not get the issue resolved. Terrible experience and will find another Company to rent from in the future. Also - the store that this truck came from was as shady as I have ever seen and was selling crack pipes tonpeopme walking in
James YMerci
LaGina MClerk provides very little information on the useage requirements. Needs to be informative when asking how manys days may you need truck rental. I was jist helping folks who didn't have a vehicle. Place 2 returned in 1 day. Uhaul is a RIP OFF WILL NOT ADJUST ACTUAL USAGE REQUIRED. DON'T RENT LOOK FOR ANOTHER RENTAL PLACE...
FERNANDO MWay Overcharged for cleaning fee
Marci WIt was convenient and easy to rent the uhaul. I would recommend this place.
Teresa MThe truck was very dirty. Didn't have no choice but to use it. Was told I was going to get a discount.
Teresa KReserved a u-haul and when I came to pick one up they did not have any so I had to travel to a further location to pick one up and it made me late for my move in. Never again
James WUhaul was dirty inside, had problems reserving, picking up, and even billing
Dylan KMake sure that every time a rental is returned, that it’s cleaned out before it’s rented out
Melissa TI was charged for items I originally did not add myself, nor get or use, and asked them to remove those items from my transaction twice, they did not.
Francisco PI was overcharged at drop off. I payed $270 at pick up. My emailed receipt after drop off was $483. I was charged for mileage and I should not have been. I need the $483 refunded today.
Tammy SThe lady was very helpful and accommodating.
Devin HIf there is a policy, stick to it.
Amber MTried overcharging me on multiple occasions. The engine had problems. Not friendly staff. Do not recommend.
Robert OI'm very upset that I was charged for an extra day (totaling $60) when I was only 25 minutes late on my return. These predatory business practices are shameful. I will not be renting from U-Haul again.
Juan EI was charged a $35 cleaning fee and the truck was not dirty. Very disappointed will that factor.
Paula WTHEFT. Your website said I could return my Uhaul at any location. We selected one but it was permanently closed so we went to the next nearest one - I swept out the back, cleaned the cab, and filled it to 1/2 even though I received it at 1/4 and yet I was charged $177,85 for a cleaning fee and for returning to the wrong location. The owner was misleading and unhelpful - I deserve a refund of the erroneous charge.
Jason BNo fret moving company was the highlight! Amazing customer service and an overall excellent job!
ERIN FIt said I would receive a call the day before my pickup to go over my rental agreement and I did not receive that. When I went to pick up my truck they did not have it so they told me I was moved to another location close by. I go to that location but they are closed and do not have the after hours pickup that I requested when I booked my truck. I waited on hold for 40 minutes before being helped. They tell me the closest option for me is 30 miles away and the best they can do is request a $50 credit to cover those extra miles and have a manager reach out to me. A week later I still haven't received that credit and customer support tells me it has not been approved by management. I also never received a call from any manager. I was charged $30 extra at the drop off for some reason they said was because I used Amex card they split my payment into 2 charges.
Olivia BI have taken the truck which is almost clean except I saw few white seeds inside the storage place of the truck. Which I really don't mind But I gave the truck back with same level of cleanliness and they charged me 25$ cleaning fee for that Am not at all responsible for that
Tharunreddy BThe lady that did the pick up drop off was not helpful at all. Kids were running around screaming crying have to deal with them not helping at all. It was chaos!!!!!
Clint WI left my phone charger in the truck and when I went to claim it today truck had left one way. They did not check the truck period.
ANNA RFirst we were told we were to do online check in at 7:30am. This store didn't open until 8:00 and there were no keys so we had to wait. Then the Sales person said she "just woke up" and didn't understand that we were driving to galveston but trying to save money by dropping off in league city (per U-Haul Norman). She said we could drop in league city if we wanted to. Then when I received all the electronic paperwork it said we had to return to galveston or have to pay extra. I was on hold for over 15 minutes and never reached anyone. So we ended up paying more than we were told, and then we had to return to a facility by 8:00 am this morning and the local place wasn't open so I couldn't talk to them either. Start to finish it was ridiculous and more expensive than quoted. I'm done with U-Haul.
Karen MThe reservation was for 9 and the guy did not show up until 10. He said he always gets there at 10 but failed to communicate this to us in advance. The truck had a bunch of leaves and sticks in the back like someone had transported brush and it was never cleaned out. The guy was nice so I'm not going to give him one star but overall now a great experience.
Shireen RVery easy drop off location
Don KRude, and did not tell us about the extra day charge, also how is a 9am drop off on our 7th day a real 7 day rental?
Robert HThis was a good drop off location, I wouldn't change anything!
Marty MCharged a $25 cleaning fee that was unjustified.
Todd HQuick service. Got there 30 min early was able to grab a truck right away. Transaction was easy online as well as my arrival in the store thanks again.
Justin T