Mr. Mancha was very helpful.
Derek Gibson
Customer Reviews for Als Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Cruz provides great customer service!
MELANIE GARCIAHe was very kind and service fast.equipment in a very good condition.
Elio GalvezThis was the easiest and quickest experience I’ve have with uhaul and this will be my go to location from now on
kyle serdulaService was exceptional and Mr. Mancha was also very personable. We would definitely recommend his service to others!
Mary L AcostaWe were suppose to drop off our uhaul in : Crane, Tx at 1006 SW 6th street but that location was permanently closed. Then we tried: 1099 US 385, Crane, Tx - perm closed 16803 US-385 N, Odessa, TX-perm closed 12374 W I-20 Service Rd, Odessa, TX - no place to park 20' uhaul next to service road on I-20 (very busy and located in pasture) 800 W Clements St, Odessa, TX - finally able to drop off uhaul. This process to find a uhaul still operational took about 2 hours and lots of driving using extra fuel and mileage. You need to update your system to available locations currently operational. That way people aren't charged for extra fuel used, extra mileage and, wrong destination charge when it is not their fault.
KRISTI LEWISShow up on time.
Toby FloresEl único problema que mire es que no regresan el depósito pronto!!
Ali ArmendarizThe gentleman that owns the U-Haul was so friendly and explained everything in detail which made it easy to rent and return! Highly recommend
Sarah UriasAll equipment ir in great condition and Mr Cruz is so kind thank you very much for your service
Jose MarquezThe customer service was great and the gentleman (Al) was so helpful and patient. I would always go there if I need a U-HAUL. This was my first time there and no regrets.
Kathy Guster-ChampionVery neat and organized location. The customer service was excellent.
Jesus CastorenaThe running lights were not checked before assigning us the trailer and I ended up getting pulled over because of it. Thank goodness the Police officer was ver understanding and let me go with a warning. But this is something that should be checked constantly!
Dixie LasalleI never got paid back my $60 deposit and I don’t know why
carlos SalgadoIs great service
Fabian LoyaCruz was the sweetest man I've ever rented a u-haul trailer from. Hooked up the trailer, made sure everything was good before I left and when I brought it back, he backed it in for me and helped with my hitch. I would recommend renting from him anyway and I will most certainly be back
Paige DavisAls Service Center is crowded with old left behind storage boxes and getting the truck picked up took longer than was necessary.
RUBY HAWKINSThanks
Manuel PadillaNothing. They were very helpful and friendly. May have been a bit further from my house but I would go back to them.
Ronda McCraveyThe owner was very polite and professional. When he was getting paperwork ready he noticed we have the same birthday. Which I thought was pretty cool. I had never met anyone with the same birth day. When needed I will use Al's again.
Marc WilliamsCruz was thorough and fantastic to work with! Great representation for the brand. Way better service than I've received from other U-Haul locations.
David CannonSee above!
JENNY BERGNothing it’s perfect
Gary ChipmanNice folks Quick check in and easy return
charles livelyThe manager was extremely welcoming and helpful.
JOSEPH HORNCRUZ waa great! Would rent from him again!
MICHELLE LEWALLENGlass everywhere, convenient but at a price.
TJ BOTTENPoor communication. Was called less than 24 hours before trailer rental to be told that none had returned to the location I rented it at. Had to drive 20 miles to get a trailer and couldnt even return it in origiinal city rented it from or would be charged $22 dollars more.
Jennifer StumpNothing. Just do the same thing.
jose payanJust very old, run-down garage. People were great & equipment was fine but not a very professional setting.
Stacy CampbellThe gentleman that helped me was was very nice. He did a great job helping me rent the trailer.
Sarah DavisGreat support cast
David WalkerI had a 5ft wide cargo to haul so I rented a 6 x 12 cargo trailer with ramp. The back opening of tbe trailer was less than 5 ft wide and I wasnt able to use it. I had to bring it back and get a trailer elsewhere. My money was wasted. I would like a refund. For the next customer show that a 6x12 cargo trailer will not haul a 5ft wide cargo on the reservation app.
JAMES HAMBRIGHTThis place was absolutely ridiculous. When I arrived the gentlemen asked me to jook up the trailer. When I got done he said he had to leave to take care of a personal matter during business hours. I sat there and waited for approximately 15-20 minutes waiting for him to come back. Now that I have received the bill there is an additional charge for insurance that I did not request. I would not recommend this establishment to anyone and I will forsure will not be viting them ever again.
Ruben PerezMake sure to have the right code given to the customer instead of the wrong code to get the key. Also, customer service reps didn't help at all, Just told me to wait until the placed opened.
Zachary HittThe gentleman I dealt with was named Cruz, he was an extremely professional and amiable person, I was very pleased with the experience in dealing with him, he made the whole process very easy and painless, it's a shame there are not more individuals out in the customer service industry that are as polished as this man was! I could tell he had that "old school" dedicated work ethic. If anyone I know needs a Uhaul, I would strongly recommend they see Cruz at Al's Service Center. This man was a pleasure to deal with.
Brandon DavisCan't think of any improvement. Service was great!
barbara youngBusiness was late opening they didn’t have the items we needed or reserved .
charles dennisFriendly guy and quick to get everything done. Gave me great information for a next time rental. Definitely recommend
Sarahi GarciaMuy mala atención por parte de la persona que me atendió, poca educación y mala forma para dirigirse a los clientes.
Dariel Durate RoqueCruz’s (owner) very polite and helpful
MARIA CHAVARRIAGentlemen went out of his way to meet us and rent out the 6×9 utility trailer to us. Very friendly. Made it very easy for us. Merci.
Jesus Caballero