Le client n'a pas laissé de commentaire.JAMES T.
Customer Reviews for Als
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Maria R.
After hooking the dolly to my truck I went inside to get the pig tain needed to connect the electrical components to the truck. I was told that I had to buy the pi tail for 15,00 $. To me I feel that this should have been included with the dolly rental.LYMAN H.
I was treated very poorly. The employee did not want to help me attach the trailer and complained about it. He also talked down to me as a woman and asked me "what man sent you here?". It was overall a terrible experience.LOGAN S.
Equipment worked. Customer service was awful, mobile pick up took over an hour.Nicholas C.
Indiferent people at this office. Asked to use the restroom when we we arrived and was told the door was locked. No restroom. When the man came in from the parking lot to get the order for the truck he also said the restroom door was locked. A gentleman came out of the back office, we asked if he had a key, and he said "it isopen" It was open... The job was done and we had no problem. Just a blah experience.DAREN H.
Your entire website and phone system was down when I returned my truck. As results your company charged my additional fees that should not have occurred. I had even call the location to ensure I would not be charged for U-Haul's system failure but I was charged. This is not even to mention I had to clean the truck out when I got it cause it was dirty. I will not be doing business with U-Haul in the future. These illegal charges need to be refund!Jaime L.
Le client n'a pas laissé de commentaire.DIANA M.
The mileage on the contract when I picked it up was 5180 and that was wrong, I didn't notice because when I picked it up I was only given a text for the contract, after dropping it off and seeing the in miles compared to the out miles I realized it.ARMIN S.
Al's was the location I turned to after Dallas Auto Detail (another uhaul dealer) completely messed up our rental plans. The owner was friendly, efficient, and professional which was great because Dallas Auto Detail had been completely the opposite.jared F.
Le client n'a pas laissé de commentaire.PERLA N.
Super helpful guy, really fast check-in.Tiffany N.
U-Haul help number was not answering on Sunday. I needed help and had no internet in Utah.Tiffany N.
Gentleman at the counter said I could return overnight, but never said there was going to be an overnight charge!!! If I would've known, I could've waited for the next day! Shady way of doing business. Very disappointedSIGMAR T.
Le client n'a pas laissé de commentaire.Richard C.
I was over charged, told it would be fixed and I would receive an email in 3-4 days so I did not need to return the trailer. I never received email or call, called back and was told someone called and emailed but closed it and didn't fix it.. called back three times was promised that someone would reach out and still have not heard from anyone.BLAKE A.
Le client n'a pas laissé de commentaire.Milesha G.
Le client n'a pas laissé de commentaire.Gregory E.
Satisfied CustomerTODD E.
My appt was for 9am but no one showed up till 9:30am. Also nothing was explained on how to use the equipment that I rented. A big disappointment... but this has been my experience every time I visit a U-Haul store.ADRIAN B.
There were no clear instructions on the check in or that the truck had to be picked up at the exact time or the code would not be given. The equipment was loaded on an incorrect truck and only half the moving blankets were provided. When calling the contact at Al's, he was not helpful in retrieving the code. The uhaul customer service woman was incredibly helpful in resetting my code and solving the problem. The only redeeming quality was the truck and equipment was in good condition.Hannah D.
The only complaint I have is that the hours of operation were not correct on the website. To be fair, I reserved my truck online on a Sunday, which is a day that the location was not open so they were unaware that I would be there at 9am. They did show up at 9:30 and after that everything went smoothly. Fortunately the size of truck that I wanted was available. The owner was very friendly and the office staff was professional.Linda Q.
Le client n'a pas laissé de commentaire.Ethel C.
Le client n'a pas laissé de commentaire.DANIEL M.
The trailer felt like it was falling apart i I told The lady that it was like that and she told me well you drove off with it so we can't do anything for yoyCorinthian J.
We had called Arlington location to reserve a truck. They switched pick-up location without telling us. We has difficulty getting into truck and when we called location number the guy that answered the phone would not help us and referred us to National number. When I called back a second time I finally reached someone to help. Would never use this location a again. Also do not understand how they can change pick up locations to a different place 30 minutes across Dallas even after I had spoke to original location when I booked it close to where we needed to pick up truck. Terrible experience.Mark D.
Everything was great. Smooth transactionREHMAN M.
Le client n'a pas laissé de commentaire.Jodi S.
Le client n'a pas laissé de commentaire.PAUL E.
Le client n'a pas laissé de commentaire.MARK C.
Nothing, was my second experience here in 2 weeks time and this person is trustworthy and reliable! Much appreciated once again! Good job Jimmy!rebecca A.
Nice guy NO signageKENNETH K.
The wrong address was on the contract causing me to have to come back twice to turn in the equipment. This caused me to be over my milage which I discussed with them but they still charged me. Disappointing.Ron R.
This location was easy and quick and the process was simple. The management took care of us swiftly and was very nice!rebecca A.
Everything was amazing I have not complain.griselda G.
Le client n'a pas laissé de commentaire.sofia M.
Le client n'a pas laissé de commentaire.Olabisi O.
The U-Haul appl has bugs and difficult to use.Sharain T.
It would appear that they also run a party bus rental business and a "limo" (black car) rental business. There wasn't a good place to park and the staff was standing around outside not wanting to be helpful. I would rather drive further to find a real UHaul dealer.Katelyn S.
Le client n'a pas laissé de commentaire.TRENNA L.
The truck was brand new with only 1 000 miles on it. It has more power than expected and was super clean and still had that new car smell. Also, the dollys were a huge help and were new and easy to use also. Customer service was also great! I took longer than expected and was accommodated every step of the wayaustin G.
Unable to pickup truck 24/7 as indicated in original reservation. Had to wait until business opened at 9:15 am. Other than that pretty straightforward transaction.guillermo C.
Le client n'a pas laissé de commentaire.LEAH H.
Le client n'a pas laissé de commentaire.Ariana F.
Le client n'a pas laissé de commentaire.Roger B.
Le client n'a pas laissé de commentaire.Joe M.
The personal was nice and friendlysalvador L.
Great Customer ServiceJohn M.
Everything was smooth. I appreciate the 24/7 access; it was very helpful.Chisom E.
Le client n'a pas laissé de commentaire.robert M.
Le client n'a pas laissé de commentaire.TONY J.
Le client n'a pas laissé de commentaire.Dorothy B.
Le client n'a pas laissé de commentaire.Guillermo L.
The only issue (perhaps not related to this specific location but uhaul system) is that our reservation was changed to another location then changed back. We went to the wrong location. Hope that Uhaul system can do better on communication to keep customers up to date.Yunshan L.
Le client n'a pas laissé de commentaire.eva C.
The strap on the right side was cut off.. had to use my own strap.Francisco F.
Le client n'a pas laissé de commentaire.Jordan P.
I was overcharged and not given complete information. Just as you all send texts asking for feedback. Send a text letting your customers know the proper return procedure.Sharon B.
Le client n'a pas laissé de commentaire.kingsley E.
Le client n'a pas laissé de commentaire.Lara R.
they are great very friendlyJulie S.
Le client n'a pas laissé de commentaire.Ajinkya G.
Le client n'a pas laissé de commentaire.Neil L.
Le client n'a pas laissé de commentaire.Toni D.
Le client n'a pas laissé de commentaire.peter H.
Le client n'a pas laissé de commentaire.Mark B.
This people that work with y'all charged me 52 miles for an In town move that was only a 20 mile ( really less ) trip.... other times I have used uhaul before people walk you to your truck ... go thru the miles and walk around with you ... equipment is clean etc . This location completely different...It was my fault for not looking at the miles true but after talking to the owner there about it he try to throw an object at me and told me to get out ... I won't be using uhaul no more in the future . Bad customer service experienceElias E.
I was given a truck that was not road worthy. I will most likely never use U-Haul again and I have used them all my life. It was dangerous and I almost got in a wreck as the truck broke down. I barely made it off the road safely and had to transfer all my possessions by myself in the rain. I should be compensated at least half the cost of the move or I will choose to never use you again.Duncan T.
Le client n'a pas laissé de commentaire.Eric T.
Le client n'a pas laissé de commentaire.Jonathan B.
Le client n'a pas laissé de commentaire.maurice J.
Was given 1 price over the phone. Encountered a very aggressive upsell. After debating for 3 min. And showing my phone that I call 32 min ago and was given a price only then was a small truck provided for the $$ promised. I drove under 5 miles was charged for 9. Filled up for 3 $. I drove Lea then 5 miles. Was also charged 7,5 for gas. Total crooks. Called to inquire about this was given some BS story. Total shit experience. And got ripped off.Boris G.
Excellet serviceluis V.
Gas was returned full as asked but still charged a fee.JOE PAUL S.
Make sure vehicle maintenance is updated. The reverse kept going into Neutral. And hard to place in drive. Make sure mileage is correct and go out with the customer to identify the mileage and any markings on the truck to even how to lift the back of the truck. I was told the vehicle was in between 1/4 and 3/4 ans bring vehicle back on 1/4 tank. I place 4,00 $ in the tank I drove up to total 3 miles. I paid cash and didn't have a receipt so the company charged me for gas over 10 for gas. I feel this location did not access the situation properly. Customers should be right especially when it is clear the vehicle was not driven over 10 miles and the vehicle shift wasn't working properly. Instead they said it's not their problem I should've informed them earlier. And became arguably with the customer. Not professional with customers with concerns.DESIREE D.
The location and people were nice. However, I will never recommend or use uhaul again. I tried to rent a 10ft uhaul, and uhaul would not let them release it to me. They had 2 available. Uhaul said they were in town only, even though the truck had in writing on the side â€œONE WAY or in townâ€!! We ended up renting a 26 ft, which was a disaster. I could not even get gas without fear of having an accident. Horrible experiencekim H.
I was charged 550 $because I entered the incorrect mileage but no action was taken to correct itAndrew D.
Make sure the truxk match the paperwork before customer leaves the property.charmion B.
There is no signage so you know what building to go in. The truck we reserved was not there but they upgraded to a larger truck without additional expense. When we got to our apartment and opened the back, it was dirty. There was trash, nails and broken glass so we had to clean it before we could use it.JACK P.
Not let a truck that has a battery issue leave the shop. Just saying that â€œit's been sitting a week and with the cold weatherâ€ as an explanation for why you had to jump the truck before giving to a customer. â€œJust let it run 10 minutes or so once you get to your destinationâ€ is not ideal instructions for a customer. I made sure to ask if this would be a problem for me and was assured that it would not. I let it run for over thirty minutes after I arrived at my destination and once turned off it would not start again. Had to jump it just to get to my final destination. Figure the kick the can down the road approach was implemented...just waiting on a one way trip to make it someone else's problem.Eric B.
Nothing y'all doing good.beatrice G.
This location could use a better signNicholas G.
Customer service is severely lacking. Customer should be contacted if the truck they reserved will not be available so alternate arrangements can be made.John L.
Location was sketchySteve W.
Le client n'a pas laissé de commentaire.Dario L.
Le client n'a pas laissé de commentaire.Emily M.
Le client n'a pas laissé de commentaire.dustin P.
More signs at the location to let me know this is the correct location to drop off after hours.Arthur B.
Great StaffCharlotte H.
Jennifer I thing was name, was very nice Patient and indeed help out. the location was somewhat tough, due to Construction of roads, but all in all was great renting, will Rent there againjunior Z.
Excellent service, easy process.Gina S.
Le client n'a pas laissé de commentaire.chanol L.
Only issue is with the manual windows and mirrorsANGELA H.
This was the WORST U-Haul experience EVER. Truly anyone can sell U-Hauls at this point, as it appears. My experience picking up was sub-par. It was in a sketchy location in Dallas where I wasn't even able to identify the location. It took me 10 mins to find this place walking around a terrible neighborhood. And to top it off the company wouldn't answer their damn phone to give me direction on which building was theirs. My experience dropping off was THE WORST EVER. The location was in an even sketchier location in Fort Worth, again almost not identifiable. There were no U-Haul outside and it was a tiny ghetto gas station with 6 homeless people standing outside of it. I was so scared and had 0 direction I didn't even know what to do with the key , and once AGAIN the place was not answering their phone. So I drove back home with the key, called support and had to go all the way back to drop the key off (this time with a male so I was safe) which lead me to be an hour late dropping off at this sketchy ass place and the icing on top is that I got charged an extra day!!! Best experience everKimber G.
Your app return was not available online to return. It needs to be revised and glitches sorted out. It kept saying no reservations then it popped up eventually after 30mins took me 1/2 way through and crashed. An hour at drop then I left the key with on-site agent.JANELLE G.
There were multiple U-Haul vehicles parked along the street, not just at the designated address. There was also construction blocking the street from through-access. These two factors together made the drop-off confusing. Further, the staff from the pick-up location told us that dropping of U-Haul vehicles at a non-U-Haul location can be challenging in trying to find the key dropbox, and that if we did not see it, to leave the keys under the seat and lock the vehicle. So, we left the keys under the seat and locked the vehicle. This turned out to be a huge mistake and the staff from the pick-up location says they are "pretty sure" they told us not to lock the vehicle; because we did, the drop-off location has charged us 175,00 $ to make a new key. We visited the original pick-up location to ask them for their help in figuring out the matter and they sent in a contact form; the contact personnel from the drop-off location called me, but hung up the phone when we answered. Ultimately, we are frustrated by the gross miscommunication between personnel and customers, along with apparent disconnect and lack of cohesiveness between U-Haul facilities.Jennifer M.
Le client n'a pas laissé de commentaire.Kristen A.
Le client n'a pas laissé de commentaire.Luis N.
The drop off was great. Scary part of town but the people were great and very helpful.JOHN H.
Instructions for picking up and returning via the app were very clear and specific. Really appreciated being able to pick up and return equipment outside of normal business hours.Callum K.