Customer Reviews for Als
(Concessionnaire U-Haul dans le voisinage)

260 évaluations

2341 Langford St Ste B   Dallas, TX 75208

(972) 362-2163

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 10h30 am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(972) 362-2163

2341 Langford St Ste B
Dallas, TX 75208

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 10h30 am à 4h pm
  • Dim : fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Made a reservation online, arrived and the guy said he didn't have the equipment but he had a larger truck if we wanted to pay more. I started to call Uhaul and then magically a truck of the correct size arrived.

Matt D. 
Évaluation :
4

The site allowed me to select an 8am pickup time but when I get there the store isn't open until 10am. This is at no fault of the store and fully on uhaul for allowing this. I planned my move around 8am move time and it messed everything up.

SPENCER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paola O. 
Évaluation :
3

The office isn't clearly marked so it's hard to find. It doesn't seem like the Uhaul business is this business's primary focus but they did seem to have a reasonable inventory of equipment but not many supplies.

darryl B. 
Évaluation :
4

I ordered several moving supply items with my truck and none were provided to me. Everything else was fine but the moving supplies were quite an important part of my rental.

Clayton C. 
Évaluation :
5

Nancy is always polite and helpful!!!

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaye D. 
Évaluation :
3

My UHaul had a lock on it that they had to break off because they didn't know it was on there. Also hard to find where the office was.

Aspen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lynn B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lynn B. 
Évaluation :
4

Fine. Easy drop off. But got weird call concerning later drop off the next day. It seems they should check with the place I was supposed to drop it off at before they call me and ask why it is late. Overall, the process seemed disorganized and lazy.

Anthony G. 
Évaluation :
3

Person was very rude on the phone and would not help us check the unit in with the app. Hung up on me.

Brian G. 
Évaluation :
3

Difficult to find and mobile pick up did not work

Michael B. 
Évaluation :
2

Make sure you service the trucks. I was driving in the rain and the brakes and tires were horrible. I slid twice while trying to return the truck back to the pickup location.

Devin S. 
Évaluation :
5

The staff was SO nice. It's so good to rent from a facility with a nice staff. Makes the stress of moving items a relief.

Sonya T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

Get managers who don't try to cheat you . This locations manager charged me for 3more days when I return the truck early. After cleaning the truck he charged my credit card again so what was $145 rental turned out to be over $300 and he refuses to return my calls

Corliss H. 
Évaluation :
5

I hate I had to redo the reservation about 3 times before they found a location with the trailer I needed on the lot and we didn't have to wait for someone to turn it in. It really delayed my move by 3 hours. However all the staff that I talked to was really apologetic for the inconvenience and very polite. I really appreciate them continuing to work hard to locate the equipment I needed due the one I reserved was not returned at the correct time by previous customer. Great Teamwork and effort!!

Ashley M. 
Évaluation :
1

There no one there at this location

Daisy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlynne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL C. 
Évaluation :
1

The least helpful person I have ever talked to or worked with. She never came out to inspect the vehicle upon drop off and didn't go through any checklist with us, just told us to hand her the keys and that was it. Then she called us after we left and blamed us for wrecking the car, even though we didn't. She also hung up on us while we were trying to talk to her about how we had been wrongly charged $1300 for the damage. I've never received worst customer service. I will never ever use uhaul again or recommend them to anyone.

Deigo Z. 
Évaluation :
1

Worst experience ever. Should shut down this location.

DANIEL U. 
Évaluation :
1

I reserved a 5x9 cargo trailer and when I went to pick up they told me my trailer was 5x9 but it was 5x8. False advertisement. Also trailer was returned at pick up sight on time and I was still charged for two days for using a 5x8 from 3pm - 6pm 3/5/2022.

Allison T. 
Évaluation :
3

The owner operator was very rude and not very friendly. I would never pick up or drop off here again or recommend.

alexandria W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEJUAN T. 
Évaluation :
3

The parking to return the vehicle was horrible

TERESA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL W. 
Évaluation :
1

I have called disputing how much gas was in the tank multiple times and have asked for a call back and emailed photo proof. Uhaul has list my business now. Budge who I rented through before yall are way better and have better understand and don't charge extra for someone else's negligence due to them putting in the paperwork incorrectly.

AMANDA M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAOLA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tristan B. 
Évaluation :
1

The out side of the trailer was very dirty and had not been cleaned. This pickup location was hard to find and was very crowded.

BENNIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMANE H. 
Évaluation :
1

I made a reservation for 8 with mobile pick up. Was called and told my reservation was moved to 9 so that I could pick up from the counter instead of mobile. Got there before 9 and they didn't open until 10:30. Reserved a furniture dolly planned my move around the use of that dolly. He didn't have a dolly and just shrugged. Had to carry heavy boxes instead of stacking and wheeling, taking much longer. Was out unloading my truck in the dark and the next day because of all the delays.

JONATHAN M. 
Évaluation :
5

Rien

SCOTT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOYCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA B. 
Évaluation :
3

Hard to rate this location as I couldn't tell if it was a truck repair shop, tour bus terminal or UHaul facility. I'm glad that I was only dropping off a trailer and not setting up a new rental. The staff were OK but definitely didn't go above and beyond to help get the trailer checked in.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiaundra F. 
Évaluation :
4

I think it had rained a little with dust in the air, windshield was pretty dirty, had to use windshield wipers and squirters before I drove of the lot. Other than that all was good.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
1

The lady was rude unprofessional. They far by worst uhaul location because of their customer service skills I'll NEVER RENT from uhaul again.

tiffany B. 
Évaluation :
1

This location has substandard vehicles, My vehicle broke down after only driving 6 miles. I had to call roadsside assistance 3 times. There is no customer service at this location after repeated calls and a visit, it took them 7 days to close out this vehicle that had been towed from my home. I want a refund, I rented 2 more vehicles from Uhaul because of this unsafe and broken vehicle.

CEDRIC T. 
Évaluation :
5

Great Company!

RYAN R. 
Évaluation :
5

Pick Up was easy, friendly service and didn't take long.

VANESSA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul Z. 
Évaluation :
1

There was no gas in the truck. There was no dollies or furniture pads. I was charged over 53 dollars for 17 extra miles

DELMA C. 
Évaluation :
1

The customer service at this location was horrible. I was yelled at and treated very rudely by two employees, Nancy and Jimmy. Jimmy was violently rude to me. I was very inconvenienced by the employees at this location, which caused my one-way travel to be delayed by two hours. I would not recommend this location/business to anyone.

MEAGAN Monnique C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL G. 
Évaluation :
5

Clean the truck

Santiago P. 
Évaluation :
5

Great customer service by the owner and supporting staff

ARAM V. 
Évaluation :
5

I will use this location again.was in and out in twenty minutes.

joe W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY H. 
Évaluation :
3

Truck was new and easy to use. I wouldn't use the location again… They closed earlier than the hours posted and didn't put a dolly in the truck like they said they would before leaving.

Randi W. 
Évaluation :
1

DO NOT MAKE ME DOWN LOAD AN APP OR SHARE MY LOCATION OR TAKE PICTURES WITHOUT INITIALLY TELLING ME WHAT THE SELF CHECK IN PROCESS IS. It's stupid. This process made the whole experience terrible and I am LITERALLY telling EVERYONE, even if they don't ask, to NOT use Uhaul. Y'all are a scam and terrible and we'll see if U-Haul makes it another 10 years without going bankrupt

CHRISTOPHER A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
1

THER WAS NO SERVICE QUALITY AT ALL FROM START TO FINNISH THE TRUCH BROKE DOWN EVERY ONE PASSED THE BUCK I WASSTUCK ON SIDE THE ROAD FROM 4PM TO 9PM BUT YOU GUYS QUICKLY CHARGE ME FOR A TRUCK I WASN'T ABLE TO USE THE VERY NEXT DAY, POOR SERVICE I HAVE USED UHAUL MANY TIMES BUT THIS CUT THE STRAW

JEFFERY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAVEARA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rediet Z. 
Évaluation :
3

No room or help

ERNEST Y. 
Évaluation :
5

Great pick-up!

Helena M. 
Évaluation :
5

It would've been really nice to have been able to rent the trailer in Dallas, TX, and drop it off in Albuquerque, NM. Because I was not able to do so, I was forced to fly into Dallas and back. I would've spent 1/2 the money if returning to Albuquerque, NM would've been possible. Aside from that setback, my brother said it was a very easy transaction. When I returned the trailer, I was greeted with such a welcoming staff. Very friendly and very efficient. Thank you for making everything flow so well.

JESUS H. 
Évaluation :
3

Original site I reserved reassigned to this site when they did not have the proper equipment. A choice would have been more helpful as this site was not conveniently located. The staff were professional and helpful however.

Scott B. 
Évaluation :
1

Rude

TERRY A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RUSSELL H. 
Évaluation :
1

I had to search for the trailer, was a few blocks away. All the uhauls looked old and worn out. The shocks were so bad that many things broke in transportation to OK. Very disappointed and felt very over charged. When I tried to call uhaul the website was down.

Erin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHUNCHRISTOPHER K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW N. 
Évaluation :
5

Al's did an excellent job. They even had a mechanic come out to check the tire pressures for me as I was leaving for an 1 100 mile trip.

Patrick R. 
Évaluation :
2

The truck was beat up, the cargo door had terrible damage and wouldn't close easily. My wife burned her foot on the interior engine latch. Lastly the shocks were worn out.

SHAWN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DROSTE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alma D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHANNON S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phong T. 
Évaluation :
1

I reserved a 26' truck and planned the entire move around it. When I arrived the 26' had a check engine light on and all they had was a 15' truck. It took an army to help me make the day work. They knew of these issues all week but failed to highlight them so corporate could adjust the pick up location. Disappointing is an understatement.

JOSEPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUNTER H. 
Évaluation :
5

For some reason Uhaul allowed me to book a reservation when the store was closed and almost caused me to lose my reservation. Might be helpful to know if the store is open while confirming reservations…

James M. 
Évaluation :
3

Bad service. They are charging me extra 20 dollars without verbally telling me for dropping the keys in the box after the office is close

JORGE S. 
Évaluation :
3

Self drop was helpful

ERIC K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel A. 
Évaluation :
3

Help me attach my trailer

Phong T. 
Évaluation :
5

My initial reservation was at U-Haul Camp Wisdom and came with a $50 guarantee. Late on Thursday I got a call from Uhaul and my pick up location was changed to 2341 Langord st Ste B in Dallas. This was highly inconvenient for me and cost me more time to do the move. How do I now collect the $50 guarantee?

Jos D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Staron F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton W. 
Évaluation :
5

The nicest gentleman helped me drop off my trailer. I wish I could remember his name. It was around 7:00 on Tuesday, June 15 at ALS(U-Haul).

Todd R. 
Évaluation :
1

The customer service was horrible too long of a wait really didn't feel welcome the store was junky really no where to sit it's just a overwhelming place to be 😤

Gabrielle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william T. 
Évaluation :
1

Store opened at 9:25 AM and we had an appointment for 9:00AM when picking up the truck. Truck almost had no gas in tank. Engine light turned on after 5 minutes of driving and truck would run at 2 mph. Needed to turn off engine and turn on again. We had to do that several times of the 4 days we had the truck. Terrible. Same store opened at 9:35 AM when returning the truck and we had an appointment at 9:00 AM. We DON'T RECOMMEND THIS STORE TO ANYBODY.

ERNANI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart S. 
Évaluation :
2

Had to ask to help connect trailer to my car..

Joe R. 
Évaluation :
2

Well besides haveing the truck not smelling like cigarettes, have the dolly that was requested when I made the reservation, if they don't have any on-location tell me that.

Kyle P. 
Évaluation :
2

I didn't get acknowledgment that I had returned the trailer until the next day. I called the drop off location twice and was put off by them both times. They kept referring me to call corporate office, but the corporate office said they had to log it back in. Totally unacceptable!

Mark O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R. 
Évaluation :
3

After hooking the dolly to my truck I went inside to get the pig tain needed to connect the electrical components to the truck. I was told that I had to buy the pi tail for $15.00. To me I feel that this should have been included with the dolly rental.

LYMAN H. 
Non les évaluations ont été soumises pour cet établissement.

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